What's New - CoreMedia Content Cloud

CoreMedia Content Cloud 2512.0.2

Tue, 05 May 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2506.0.4

Tue, 05 May 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.3.2

Tue, 05 May 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2406.3.2

Tue, 28 Apr 2026 00:03:58 GMT

CMS-27828: Last Modification Date for Sitemap Entries
CMS-29946: Update CMCC-11 and CMCC12 to Commerce Adapters v4
CMS-29081: Rich Text Delivery for CAE and Headless Server Supports Table Sections THEAD and TFOOT

Bugfixes - 2406.3.2

Tue, 28 Apr 2026 00:03:58 GMT

CMS-29871: CORBA Timeout For Recursive Copy Operations Has Been Increased
CMS-29985: Clarified cm.getLink() query parameter behavior in Blueprint documentation
CMS-29885: Send Cache-Control Header for Conditional GET Requests
CMS-29784: CAE Excludes UserDetailsServiceAutoConfiguration by Default

Changes and Improvements - 2406.3.2

Tue, 28 Apr 2026 00:03:58 GMT

CMS-30042: Dynamic Cache Class Configuration of Cache Keys
CMS-29980: Third-Party Update: Apache Tika 3.3.0 and Transitive Dependencies
CMS-29840: Third-Party Update: Apache Zookeeper
CMS-27210: Document Check-in on Server Import Handles Already Checked-in Documents Gracefully
CMS-29983: Documentation on CAE Performance Analysis and Optimization
CMS-29971: Freemarker configuration for producton systems updated
CMS-25642: Handling of "External Link" URLs with Non-ASCII Characters
CMS-30112: Upgraded Thymeleaf
CMS-30034: Version Updates for Springdoc and Swagger
CMS-29968: Added section to Deployment Manual about GC configuration
CMS-30012: Migration to Jackson 3

Lead Creation, Centralized — One Place, One Source of Truth

Thu, 23 Apr 2026 00:00:00 GMT

Lead Creation, Centralized — One Place, One Source of Truth

Managing how leads are created just got a lot more powerful and consistent. With this release, all lead creation logic is now configured exclusively through the Rules tab in the Lead Management app — removing the need for scattered, skill-level configurations and replacing them with a single, structured approach. Managers can now build independent rules that define exactly when and how a lead type is assigned during an interaction. Each rule supports flexible condition logic — including channel, team, skill type, and skill — and can combine multiple conditions using AND/OR groups . Within each rule, one or more lead types can be associated, with the first always serving as the default . Rules also support explicit ordering , giving teams full control over validation priority. The system evaluates rules top to bottom , and the first match determines the lead type — ensuring predictable, conflict-free outcomes every time. For teams already using skill-based lead configurations, the transition is seamless . All existing setups are automatically migrated into equivalent rules in the Rules tab, preserving lead type associations, default behaviors, and validation logic — with no manual reconfiguration required.

The result: a cleaner setup experience, no duplicated logic, and a single configuration point that accurately reflects how interactions originate — supporting smarter routing, attribution, and analytics from day one.

CoreMedia Content Cloud 2512.0.1

Tue, 03 Mar 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2506.0.3

Tue, 03 Mar 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.3.1

Tue, 03 Mar 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2512.0.1

Tue, 03 Mar 2026 00:03:58 GMT

CMS-29540: Deprecated Campaigns Extensions
CMS-29660: Update Traefik version to 2.11.37

Bugfixes - 2512.0.1

Tue, 03 Mar 2026 00:03:58 GMT

CMS-29059: Added Content Feeder Actuator Endpoint To Cancel Reindexing
CMS-29649: --link directive in studio-client Dockerfile causes problems, when copying extensions code to source stage
CMS-29549: Fixed Issue Where Workflow App Was Stuck With Loading Indicator for More Than 1000 Inbox Entries
CMS-27910: Problematic Cleanup Steps in Dockerfiles Removed
CMS-22603: Fixed handling of validity dates after drag & drop
CMS-21814: LinkListPropertyField allows reordering at max cardinality
CMS-28794: Notes Field in Workflow Window fixed
CMS-29593: management-tools still called compose wait if WAIT_HOSTS was set
CMS-29409: Fixed CAE Feeder Progress Logging
CMS-18153: Configuration for "mvn deploy" Completed

Changes and Improvements - 2512.0.1

Tue, 03 Mar 2026 00:03:58 GMT

CMS-29562: Updated Project Dependencies
CMS-29539: Added Jackson 3 dependencies
CMS-29416: Third-Party Update: Apache Solr 9.10.1

Breaking Changes - 2406.3.1

Mon, 02 Mar 2026 00:03:58 GMT

CMS-29540: Deprecated Campaigns Extensions
CMS-22262: Profile "turbojpeg" Removed
CMS-29268: Third party updates
CMS-29269: Updated Third Party Dependencies
CMS-29660: Update Traefik version to 2.11.37
CMS-29425: The coremedia/java-application-base image has been updated

Bugfixes - 2406.3.1

Mon, 02 Mar 2026 00:03:58 GMT

CMS-29059: Added Content Feeder Actuator Endpoint To Cancel Reindexing
CMS-29178: Configured Forced Response Character Encoding for CAE
CMS-28937: Changed Themes Target Folder Name
CMS-28897: Correction of CAE and HLS Cache Header max-age
CMS-29741: Studio-client may not have updated plugins when run with docker compose
CMS-27910: Problematic Cleanup Steps in Dockerfiles Removed
CMS-27643: Skip unnecessary save action
CMS-22603: Fixed handling of validity dates after drag & drop
CMS-21814: LinkListPropertyField allows reordering at max cardinality
CMS-21564: Fixed: postMessage origin error
CMS-29318: Users can no longer delete their own Home folder in Studio.
CMS-28794: Notes Field in Workflow Window fixed
CMS-27829: Custom content creation paths from Editor Preferences fixed
CMS-29290: Avoid pulling outdated Workflow Definitions
CMS-18153: Configuration for "mvn deploy" Completed

Changes and Improvements - 2406.3.1

Mon, 02 Mar 2026 00:03:58 GMT

CMS-29202: Updated Project Dependencies
CMS-29266: Coremedia npm repository changed
CMS-29539: Added Jackson 3 dependencies
CMS-29416: Third-Party Update: Apache Solr 9.10.1
CMS-28786: Resilience4j Update

Personalized WhatsApp HSM Messages - Now Smarter, Safer, and Fully Trackable

Thu, 12 Feb 2026 00:00:00 GMT

Personalized WhatsApp HSM Messages - Now Smarter, Safer, and Fully Trackable

We’ve enhanced WhatsApp Highly Structured Messages (HSMs) to help teams delivery faster, consistent, and more personalized customer communication.

With the new HSM Parameters capability, the system can automatically populate template placeholders such as 1 , 2 using available visitor and customer data. This reduces manual work and ensures message remain accurate and aligned with the customer context. Operators can also customize specific parameter values when needed - only if they have the appropriate permissions . This provides governance and traceability over what information can be modified, ensuring compliance and control across customer communications. The improve sending experience includes built-in validation, guiding operators through template selection and parameter completion before sending. In addition, customers will now have access to delivery and sending reports directly within the Analytics engine , making it easier to monitor usage, measure communication performance, and maintain full visibility across WhatsApp outbound messaging.

The result: fewer delivery errors, smoother workflows, professional customer conversations, and complete reporting - right from the start.

CoreMedia Content Cloud 2512.0.0

Thu, 29 Jan 2026 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Technology Update: From CORBA to gRPC

Thu, 29 Jan 2026 00:00:00 GMT

Technology Updates

From CORBA to gRPC

What’s New

With release 2512.0.x (CMCC 13), gRPC is now supported across all applications and tools, except for the Workflow Server. This enables the delivery stack to run fully on gRPC, while the content production stack continues to rely on CORBA for workflow-related communication.

Why This Matters

gRPC provides a modern, efficient communication protocol that improves performance and simplifies service interaction. Supporting gRPC across the platform is an important step toward modernizing CoreMedia’s architecture, while maintaining compatibility where required.

How It Works

The delivery stack can operate entirely on gRPC. The content production stack can also be configured to use gRPC, but still requires a CORBA configuration for the Workflow Server. In this setup, communication with the Content Server automatically falls back to CORBA when needed.

The tools now also support gRPC. The gRPC endpoint can be configured via environment variables or by using the new --grpc-endpoint option.

Get Started

To enable the gRPC stack, set the environment variable REPOSITORY_USEGRPC=true or the system property -Drepository.use-grpc=true.

If no configuration is provided, CORBA remains the default.

Technology Update: Spring Boot 4.0

Wed, 28 Jan 2026 23:59:00 GMT

Technology Updates

Spring Boot 4.0

What’s New

Releases 2512.0.x (CMCC13) and 2406.3.x (CMCC 12 LTS) now include Spring Boot 4.0.

Why This Matters

Spring Boot 4.0 provides a future-ready foundation for CoreMedia applications and will receive open-source support until December 2026.

How It Works

As part of the Spring Boot upgrade, all relevant third-party libraries have been updated to ensure your setup remains secure and up to date.

Get Started

No additional configuration is required. The updated Spring Boot version is included by default in the affected releases.

For more detailed information about these updates, please refer to the Release Notes.

Technology Update: KIO Co-Pilot – Advanced Page Assembly Tool

Wed, 28 Jan 2026 23:58:00 GMT

Technology Updates

KIO Co-Pilot – Advanced Page Assembly Tool

What’s New

KIO Co-Pilot for Studio can now leverage an advanced page assembly tool to support the creation of pages based on existing structures. This enables scenarios such as “Create a page like XYZ” by reusing established page grids, JavaScript, and CSS.

Why This Matters

Reusing proven page structures helps reduce errors and inconsistencies during page creation. It also allows editors to work more efficiently while maintaining alignment with existing design and technical standards.

How It Works

Page templates can be maintained and reused as models for specific page types. When generating a new page, KIO Co-Pilot uses these templates as a foundation, ensuring that existing layouts and assets are applied consistently. Editors remain in control of the result.

Get Started

The advanced page assembly tool is available as part of KIO Co-Pilot for Studio and can be used when creating pages based on existing examples or templates.

Learn more about KIO: https://documentation.coremedia.com/features/KIO/

Technology Update: CMS Semantic Search

Wed, 28 Jan 2026 23:57:00 GMT

Technology Updates

CMS Semantic Search

What’s New

CMS Semantic Search enables users to find content based on contextual meaning, rather than relying solely on keyword matching. Search results can include content items that are semantically similar to the given query.

Why This Matters

By supporting searches based on meaning, Semantic Search can make it easier to locate relevant content even when exact terms are not known. This supports content discovery and helps users navigate larger or unfamiliar content repositories.

How It Works

Users can enter natural-language queries. The system evaluates semantic similarity between the query and existing content items, allowing related content to be identified beyond exact keyword matches. This can also help identify similar or duplicate content.

Get Started

CMS Semantic Search requires additional licensing and a minimum version of CMCC 13. It is also available via KIO Co-Pilot, provided that both KIO and Semantic Search are licensed. If these requirements are not met, the feature cannot be enabled through KIO.

The picture below shows search results for "Arctic" with Semantic Search disabled:

The next screenshot shows search results for the word "Arctic" with Semantic Search enabled:

Technology Update: Native Personalization in Content Cloud

Wed, 28 Jan 2026 23:56:00 GMT

Technology Updates

Native Personalization in Content Cloud

What’s New

Content Cloud continues to expand its native personalization capabilities. Editors can now create personalized variants and A/B tests directly in Studio within seconds.

Why This Matters

Native personalization enables teams to deliver tailored experiences that can help improve performance, drive engagement, and accelerate conversions—without relying on complex third-party integrations. Creating and managing personalization directly in Studio closes the feedback loop and supports a more integrated workflow.

How It Works

Personalized variants and A/B tests are created and managed directly where the content resides. This eliminates lengthy onboarding processes and complex implementations while allowing users to stay in control of personalization workflows.

Get Started

Native Personalization for creating variants requires additional licensing and a minimum version of CMCC 13.

Improved Studio header bar, with focus on most-used items

Studio Usability Improvements

Wed, 28 Jan 2026 23:55:00 GMT

Studio Usability Improvements

We continuously enhance Studio usability based on your feedback. CMCC 2512.0.0 introduces several improvements to streamline your daily work.

Studio UI Revamp and Cleanup

Studio has received a visual refresh to improve usability, modernize the look and feel, and increase consistency across the product. These changes are visible throughout the editorial workspace.

Header Bar Colors

Updated color palette for the main toolbar
Improved contrast and readability
Alignment with the broader product design language and upcoming v13 visual direction

New Icons

Modernized icon set for actions and navigation elements
Improved legibility across resolutions and themes
Reduced use of custom icons
Faster recognition of common actions (for example, edit, publish, navigate back), reducing reliance on text labels

New Menu Structure

Restructured and visually refreshed main navigation menu
Clearer grouping of functions and entry points for creating and managing content
Reduced cognitive load for experienced editors and faster onboarding for new users

Further Cleanups and Improvements

Removal of glass borders and spacing refinements for more efficient screen usage and reduced visual clutter
Consistent typography, alignment, and control styling across views
Cleaner login screen with increased contrast, while retaining familiar animations
Simplified loading indicators using progress bars instead of animated loaders
Introduction of neutral illustrations for empty states
Increased tooltip delays to avoid overwhelming users with unnecessary information
Improved accessibility for keyboard navigation and screen reader usage

Value for Users

Faster orientation in Studio, especially for inexperienced editors
Clearer hierarchy of actions, lowering the risk of mistakes
A more modern, consistent, and neutral look as the visual foundation for v13

New Feature in Publication Workflows: Include Updated Referenced Content

What’s New

With CMCC v13, publication workflows can be extended to include updated versions of referenced content. When starting a workflow, editors now have the option to include these updated references to avoid inconsistent live states.

Why This Matters

Publication workflows already extend the change set with unpublished referenced content to prevent dead links in delivery. However, updated referenced content was not automatically considered, which could result in mismatched published states. This enhancement gives editors more control to ensure content consistency.

How It Works

When a publication workflow is triggered for a primary content item, the system can detect whether updated versions of referenced content exist. Editors can choose to include these updated references in the workflow change set so that the primary content and its references are published together.

Get Started

The option to include updated referenced content is available when starting publication workflows in CMCC v13. No additional configuration is required.

Expected Benefits

Reduced risk of publishing incomplete or inconsistent content sets
Fewer manual steps for editors to track and add modified referenced content to workflows
Improved reliability of complex content structures during publication

CoreMedia Engagement Cloud Updates: Lead Management v2

Wed, 28 Jan 2026 23:54:00 GMT

CoreMedia Engagement Cloud Updates

Lead Management v2 in Engagement Cloud

What’s New

Lead Management v2 is our next-generation intent-based lead engine and introduces a new way of understanding and managing customer intent.
Rather than treating leads as static records or predefined journeys, Lead Management v2 captures real customer behavior over time — transforming interactions across digital, assisted, and external channels into clear, intent-driven lead paths.

A lead is no longer a snapshot or a predefined flow.
It becomes a living representation of customer intent, continuously updated as interactions occur.

Why This Matters

Over the years, organizations have become very effective at generating leads and capturing contacts. However, volume is no longer the challenge.
The real challenge today is understanding what customers are actually trying to achieve — in the moment it matters.

Customers don’t follow predefined journeys. They explore, return, change focus and often pursue multiple intentions at the same time.
Traditional lead models struggle to represent this reality, resulting in fragmented views, delayed responses and missed opportunities.

Lead Management v2 addresses this gap by making customer intent visible, actionable, and measurable — in real time.

How It Works

Leads as Captured Intent Paths

In Lead Management v2, a lead represents a dynamically built path of customer intent, shaped directly by real interactions.
Every interaction is automatically associated to an existing lead or used to create a new one when appropriate.

This reflects real customer behavior and allows a single customer to have multiple leads active at the same time, each representing a different intent.

Customer intent can be captured through multiple sources, once events are normalized and converted into actions within the platform:

Digital Events
Page views, campaign interactions, form submissions, emails, downloads, and other digital signals.
Assisted Interactions
Voice calls, chat and chatbots, click-to-call, callbacks, contact attempts, external contacts, and other contact center engagements.
Physical or External Events
In-store interactions, offline touchpoints, point-of-sale systems, and actions from external platforms or third-party systems.

When integrated, all these events contribute to a unified intent path, providing a consistent and complete view of customer behavior.

From Past to Present

In the past, interactions were captured as isolated events, often disconnected from one another.

With Lead Management v2, every customer signal — digital, assisted, and external — is unified in real time into clear, intent-driven lead paths.

This represents a shift from a retrospective view of the past to a live, actionable view of customer intent.

Flexible, Real-World Lead Management

Customer decision-making is rarely linear. People move at their own pace, compare options, and engage across channels.
Lead Management v2 reflects this flexibility by supporting multiple parallel intent paths for a single customer.

Each lead can also be enriched independently through customer-specific business logic, allowing intent paths to adapt across industries, strategies, and use cases.

Get Started

Lead Management v2 includes a dedicated configuration application that allows teams to easily:

Define lead types and lifecycles
Set rules for automatic lead creation and association, driven by events, digital channels, contact types, and contact center skills, ensuring that every interaction is mapped to the right lead
Configure enrichment and closure conditions, based on events, conversions, or time-based rules
Extend lead data with additional customer-specific fields (campaigns, sources, key moments, and more)
Use APIs to access, update, and enrich lead data from external systems

This enables organizations to operate intent paths without manual lead creation, while retaining full flexibility and control.

Once configured, Lead Management v2 works continuously in the background, associating interactions with existing leads or creating new ones when needed, updating lead state in real time, and feeding analytics with meaningful, intent-based insights.

Lead Management v2 turns isolated interactions into visible intent paths - making customer behavior understandable, actionable, and measurable.

CoreMedia Engagement Cloud Updates: Engagement Cloud Certified ISO/IEC 27001

Wed, 28 Jan 2026 23:53:00 GMT

CoreMedia Engagement Cloud Updates

Engagement Cloud Certified ISO/IEC 27001

What’s New

Engagement Cloud is now certified under ISO/IEC 27001, the internationally recognized standard for Information Security Management Systems (ISMS).
This certification confirms that Engagement Cloud follows a structured, audited, and continuously improved approach to managing information security, protecting customer data across digital, assisted, and integrated channels.

ISO/IEC 27001 certification reinforces our commitment to security, risk management, and operational resilience across the platform.

Get Started

No action is required to benefit from ISO/IEC 27001 certification.
Customers using Engagement Cloud automatically operate on a platform that adheres to ISO/IEC 27001 security standards within the certified scope.

Detailed certification information, scope statements, customers can request full compliance documentation to support audits and regulatory needs.

CMCC-Service Updates: Custom Apex Domain Redirect

Wed, 28 Jan 2026 23:52:00 GMT

CMCC-Service Updates

CMCC-Service customers recently received an upgrade of their infrastructure with the following features and other improvements.

Custom Apex Domain Redirect

We’ve added support for Custom Apex Domain Redirects, making it easier to use your root domain (also known as an apex domain) without requiring AWS as your domain provider.

What’s New

With this feature, requests sent to a custom apex domain (for example, my-domain.com) are automatically redirected to a corresponding non-apex domain, such as www.my-domain.com. This ensures consistent access to your site regardless of how visitors enter your URL.

Why This Matters

Many organizations want to promote a clean, simple domain name while still routing traffic to a technically suitable hostname. Until now, enabling redirects for apex domains often required specific DNS providers or additional infrastructure.

This update delivers:

Provider independence: Use your existing domain provider - no AWS dependency required.
Consistent user experience: Visitors reach the correct site whether they enter my-domain.com or www.my-domain.com.
Improved SEO and traffic hygiene: A single canonical hostname helps avoid duplicate content and preserves search engine rankings.
Simplified domain management: No need for custom workarounds or external redirect services.

How It Works

When a request is made to your configured apex domain, the platform automatically issues a redirect to the defined non-apex domain (for example, from my-domain.com to www.my-domain.com.) This happens transparently and requires no changes for site visitors.

Typical Use Cases

Redirecting marketing traffic from a root domain to the primary website hostname
Ensuring consistent URLs across campaigns, bookmarks, and search results
Supporting corporate domains where the apex domain must remain simple and memorable

Get Started

If you’re already using a custom domain, you can get apex domain redirects enabled as part of your domain configuration. New domains can take advantage of this capability immediately during setup.

CMCC-Service Updates: Custom Error Pages via CDN

Wed, 28 Jan 2026 23:51:00 GMT

CMCC-Service Updates

Custom Error Pages via CDN

You can now get custom error pages for CAE and Headless Server directly from the CDN delivered, independent of application-based fallback pages provided by CMCC.

What’s New

This feature allows you to configure static custom error pages (for example, 404 or 500 errors) that are served by the CDN itself. These pages are delivered even when the underlying application is unavailable.

Why This Matters

Previously, error pages relied on CMCC application logic, which could limit availability or performance during outages or high load situations. By moving error delivery to the CDN, you gain greater reliability and control.

Key benefits include:

Higher availability: Error pages are served even if CAE, Headless Server, or CMCC is unreachable.
Faster response times: Errors are delivered directly from the CDN, reducing latency.
Consistent branding: Use your own static error pages to maintain a branded experience in all scenarios.
Clear separation of concerns: Error handling no longer depends on application-level fallback behavior.

How It Works

When an error occurs, the CDN delivers the configured static error page instead of forwarding the request to the application layer. This ensures predictable behavior and consistent presentation across all environments.

Typical Use Cases

Branded 404 and 500 pages for headless and CAE-based sites
Reliable error-handling during deployments or outages
Performance-optimized error responses at global scale

Get Started

You can get custom error pages configured as part of your CDN setup for CAE and Headless Server. Existing setups can be updated without changes to the application code.

CMCC-Service Updates: Direct ElastiCache Access on Development Sandboxes

Wed, 28 Jan 2026 23:50:00 GMT

CMCC-Service Updates

Direct ElastiCache Access on Development Sandboxes

We’ve introduced direct access to ElastiCache (Redis) in Development Sandboxes when using the shared session feature, making it easier to inspect and troubleshoot session data during development.

What’s New

Developers can now directly connect to the ElastiCache (Redis) instance that persists shared session data in Development Sandboxes. This access is intended strictly for development and debugging purposes.

For security and stability reasons, direct access remains restricted in pre-production and production environments.

Why This Matters

When working with shared sessions, visibility into session data can significantly speed up development and troubleshooting. This feature provides that visibility while preserving strict security boundaries for higher environments.

Key benefits include:

Improved developer productivity: Inspect, verify, and debug session data directly in Redis during development.
Faster issue diagnosis: Quickly identify session-related issues without relying solely on application logs.
Environment-appropriate access control: Direct access is limited to Development Sandboxes; pre-production and production remain locked down.

How It Works

When shared sessions are enabled in a Development Sandbox, the underlying ElastiCache (Redis) instance becomes directly accessible to developers. This allows standard Redis tooling to be used for inspection and debugging. No changes are made to how sessions behave in higher environments.

Typical Use Cases

Debugging shared session behavior during feature development
Verifying session persistence and lifecycle
Testing session-related logic in headless or CAE scenarios

Get Started

Direct ElastiCache access is available automatically in Development Sandboxes that use shared sessions. No additional configuration is required.

CMCC-Service Updates: Configurable Sitemap Generation Cadence

Wed, 28 Jan 2026 23:49:00 GMT

CMCC-Service Updates

Configurable Sitemap Generation Cadence

You can now configure how often sitemaps are generated, giving you greater control over how quickly changes to your content are reflected in search engines.

What’s New

The sitemap generation cadence is now configurable instead of being fixed once per day. This allows you to adjust how frequently sitemaps are refreshed based on your content update patterns and operational needs.

Why This Matters

Different sites have different publishing rhythms. With a configurable cadence, you can better balance freshness and system load.

Key benefits include:

Faster SEO updates Ensure newly published or updated content appears in sitemaps more quickly.
Operational flexibility Align sitemap generation with your content lifecycle and deployment schedules.
Efficient resource usage Avoid unnecessary sitemap regeneration for sites with infrequent changes.

How It Works

You define the desired generation interval, and sitemaps are regenerated automatically according to that schedule. No changes are required to existing sitemap consumers or search engine integrations.

Get Started

You can get the sitemap generation cadence configured as part of your sitemap setup. Existing configurations continue to work with the default cadence - once per day unless changed.

Training & Documentation Updates

Wed, 28 Jan 2026 23:48:00 GMT

Training & Documentation Updates

This section gives you a quick overview of new documentation, courses, and other resources related to onboarding, self-learning, and training. Discover the latest additions and make the most of our blended learning experience across topics, roles, and learning paths.

Enablement Platform | All Courses

The Enablement Platform is your go-to place for CoreMedia training. It contains a wide range of video-based courses and learning paths tailored to different roles and skill levels.

On the Getting started page, you can:

Browse training by role (e.g., Content Cloud users, Engagement Cloud users, developers, coordinators).
Explore specialized learning paths for developers (like headless, headful, or admin workflows) as well as hands-on tracks for other roles.

Work through Capstone projects to apply your skills in real-world scenarios.
Access options to earn certifications after course completion.

Courses | Highlights

The CoreMedia Developer Trial, available for CMCC13
The course What’s New in CMCC in 2026
We have added new learning paths on the Enablement platform. Learning paths are a great way to guide learners through relevant content in a structured and goal-oriented manner

Other New Courses on the Enablement Platform

Not a complete list, but if you haven’t done so already, we recommend you have a look at these courses:

Documentation Site | Entire Documentation

The CoreMedia Documentation site is your central place for everything you need to get the most out of each CoreMedia release. Here you’ll find up-to-date guides, references, and insights to help you quickly explore what’s new and put the latest features into practice.

Documentation Highlights

Since the last release - 2506 (first half of 2025) - a lot has happened on the documentation site.

We released the CoreMedia Native Personalization Documentation in the Features section.
We have updated our Service and Support section. This section helps you access support resources, submit better support requests, manage licenses, and stay informed about new releases.
We’ve continuously added more terms to the Glossary – in general, if you miss something, please let us know! *
Check out our Upgrades section
- The Upgrade Guide for upgrading from v12 to v13 will also appear here shortly – stay tuned.
- Engagement Cloud Documentation Highlights: among the highlights are the new guides for Campaigns, Lead Management, Call App, Workflows, and Analytics Here are the links to all these and more:
  - Call App
  - Chat App
  - Form2lead App
  - Managing Campaigns
  - Surveys
  - Lead Management
  - Events
  - Workflows
  - Analytics

* For further information on these topics, to request a quote for customized guides, report a bug, or to provide feedback, for example on missing information, please do not hesitate to contact Manon Obenhaupt, our Head of Digital Learning & Enablement, at enablement_management@coremedia.com.

Breaking Changes - 2512.0.0

Wed, 28 Jan 2026 00:03:58 GMT

CMS-29380: Minor API Change in WorkflowObject
CMS-29293: Removed Built-in Search and Replace Workflows
CMS-28803: Configuration for Command Line Tool "publishall" Changed
CMS-28599: Feeder caches results of Tika text extraction
CMS-28490: Support for personalization variants
CMS-28413: CAE Feeder Renamed Cache Class for Internal Caching
CMS-28375: Removed Deprecated Method in AssetDocumentBlobFeedablePopulator
CMS-28374: Removed Deprecated Classes ValidFromPropertyConverter / ValidToPropertyConverter
CMS-27992: Removal: Deprecated Java API Package com.coremedia.cap.server.search
CMS-27871: Removal of XML Importer
CMS-27456: Hardened Server- and XLIFF-Export for Invalid XML Control Characters
CMS-27398: CAE Feeder Spring Configuration Changes and Deprecations
CMS-25885: Removed cm groovysh
CMS-23931: Deprecated Workflow JAR Upload Disabled by Default
CMS-23177: Removed Obsolete Property sql.store.login-user-name
CMS-18857: Content Server Database Change
CMS-29071: Cache Control config is mapping fragment urls by default
CMS-28410: Image Transformation Operation: @Param.alias Changed to String-Array
CMS-27565: Removed Deprecated Template API
CMS-27562: CAE: Deprecated public api removed
CMS-27279: Replaced FreeMarker XML Spring Configuration with FreeMarker Spring Boot AutoConfiguration
CMS-22262: Profile "turbojpeg" Removed
CMS-29309: Public API changes for Localization / Severity
CMS-29268: Third party updates
CMS-28797: Content Variants Always Open in the Same Studio Tab And Opening Studio Tabs is Asynchronous
CMS-28659: SearchContentLinkSuggester deprecated API removed.
CMS-28594: PNPM: minimumReleaseAge is now set to one day by default
CMS-28547: Node.js 24 and PNPM 10.24.0 Upgrade
CMS-28526: Removed Animations
CMS-28434: Removed Tab-Expand
CMS-28424: Studio: Deprecated SearchService replaced with SearchService2
CMS-28267: CKEditor5 has been updated to version 46.1.1
CMS-27991: Studio-Client packages for build-config, eslint-config and i18n-models now have their own release cycle
CMS-27980: Studio Client Workspace now employs the PNPM Catalog Protocol
CMS-27952: Deprecation: @coremedia/studio-client.client-core-impl and @coremedia/studio-client.cap-rest-client-impl
CMS-27789: Include Updated Referenced Content in Publication Workflows
CMS-25612: Public API changed
CMS-25598: Upgraded eslint to v9
CMS-21880: Old BlueprintDocumentTypes_properties is gone
CMS-6803: Removed deprecated APIs from modules cap-rest-service and bpbase-studio-rest
CMS-28130: Upgraded to Spring Boot 4 / Spring 7 baseline
CMS-27846: Support and Require Maven 3.9.11
CMS-29269: Updated Third Party Dependencies
CMS-29265: Frontend Workspace now employs the PNPM Catalog Protocol
CMS-25597: Upgraded eslint to v9
CMS-27827: compose-wait command-line tool has been removed from the base image
CMS-22475: confd has been removed from the java-application-base image
CMS-16467: Switch studio-client and overview to CoreMedia vendored unprivileged nginx image.
CMS-27833: Renamed grpc.stubs Properties
CMS-27122: Commerce Hub gRPC Client Requires Proto Reflection V1
CMS-28677: Headless Server: Deprecated content type 'application/graphql+json' not supported anymore
CMS-28460: Headless now support image type transformation for original images (non-crop)
CMS-28253: Headless Server Content-Schema Deprecations in CM13
CMS-27563: Headless Server Java-API Deprecations in CM13
CMS-27336: Changed Cache Control Defaults
CMS-25427: Headless Server: Improved extensibility and flexibility of Blob delivery
CMS-29078: Deprecation of Adaptive Personalization
CMS-28780: Removed unused code from UriComponentsHelper
CMS-28763: Adaptive Personalization (p13n) Extensions Disabled By Default
CMS-28689: gRPC as an Alternative to CORBA Communication
CMS-28541: CORS Configuration Updated
CMS-28515: Removed redundant dependency management from blueprint parent POMs
CMS-28497: Removed util class InputInput
CMS-28438: Do not start MongoDB and Elastic Worker by default
CMS-28214: Removed deprecated BaseFileSystemConfiguration from ContentHub API
CMS-28213: Content hub adapters are no longer delivered as bundled plugins
CMS-28177: CatalogPicture#getUrl() removed from template api
CMS-28146: Removed Deprecated API: Predicates
CMS-28074: Removal of Analytics Connectors
CMS-28072: Elastic Social (es) Extensions Disabled By Default
CMS-27936: Support for MySQL 8.0 and PostgreSQL 13 has been removed
CMS-27806: The workflowconverter initscript has been removed from the workflow-server image
CMS-27753: Confd has been removed from the management-tools image
CMS-27564: Middle Tier: Removal of Deprecated API
CMS-27557: Common Tier: Removal of Deprecated API
CMS-27540: Third-Party Update: Apache Solr 9.10.0
CMS-27499: Discontinue base image flavors
CMS-27495: Switched to spring-grpc
CMS-27319: Java 21 Support
CMS-27298: Removal of deprecated Commerce Hub Data properties
CMS-27251: Removed Deprecated API for Custom Proactive Engine Application
CMS-26030: Studio-Client Docker build improvements
CMS-25905: Support for Microsoft SQL Server (MSSQL) has been removed
CMS-25582: Change Storage Layer of Collaborative Components to SQL

Bugfixes - 2512.0.0

Wed, 28 Jan 2026 00:03:58 GMT

CMS-28851: Workflow Action Exception Logging
CMS-28696: XLIFF-Import: Relaxed xlink:href and xlink:role Validation
CMS-27908: Deprecated Remote Client Actions
CMS-27798: Increased Maximum Content-Type Name Lengths
CMS-25759: Extended Output of cm dump Tool for Workflow Processes
CMS-25566: Fixed Bug In Integrated Workflow Conversion With PostgreSQL
CMS-23988: Archive Broken Workflow Definitions
CMS-16480: Optionally Pass Authentication Data for Content Server's HTTP Endpoints in Request Header Fields
CMS-29178: Configured Forced Response Character Encoding for CAE
CMS-28937: Changed Themes Target Folder Name
CMS-28897: Correction of CAE and HLS Cache Header max-age
CMS-28288: Fixed Parameter Resolution of Dynamic Includes
CMS-28160: Fixed JMX issue with CAE startup
CMS-27938: Default configuration of cache-control headers fixed
CMS-16789: Removed duplicate of userVariant
CMS-29040: Improved Shortcuts Description
CMS-29037: Improved Dialog Accessibility
CMS-28912: Fixed an issue that time zone names were not propertly localized in studio-client
CMS-28699: Fixed Workflow Sidebar Footer
CMS-28417: Fixed Annotated LinkList Textfields
CMS-28369: Fixes: Link Balloon closes on content with multiple richtext editors when opening the library/control room
CMS-28259: Fixed Miscellaneous Aria Roles and Labels
CMS-28258: Repository Tree Accessibility
CMS-28257: Fixed Widget Button Tooltips
CMS-28254: Fixed Miscellaneous Aria Roles and Labels
CMS-28252: Fixed HTML "lang" Attribute
CMS-28250: Tooltips are now activated on Focus
CMS-28243: Welcome Widget is now accessible
CMS-28239: Fixed Library Column Accessibility
CMS-28238: Fixed Library Context Menu Accessibility
CMS-28133: Added Missing QuickCreate Parameters
CMS-27993: Image Editor: wrongly sorted image transformation strings
CMS-27643: Skip unnecessary save action
CMS-27485: Fixed: CKEditor drag&drop imports contents from other systems (e.g. Content-Hub, Commerce) to the site root folder.
CMS-27053: BoundRadioGroup DefaultValue Warning
CMS-26035: Fixed Miscellaneous Struct Editor Issues
CMS-25975: Workflows in ControlRoom inbox are now correctly displayed
CMS-25609: Fixed Tree Lazy Loading
CMS-24059: Fixed Connection Recovering
CMS-21564: Fixed: postMessage origin error
CMS-29318: Users can no longer delete their own Home folder in Studio.
CMS-28777: Replacing workflow start validators via Customize-Annotation leads to startup errors of Studio-Server
CMS-28685: CKEditor5: Link-Balloon layout issue has been fixed
CMS-28336: Fixed Search by Path in Studio Folder Chooser
CMS-27829: Custom content creation paths from Editor Preferences fixed
CMS-27609: Adjusted storage of editorial-comments timestamps to prevent issues with daylight saving times
CMS-25650: Removed obsolete configuration from Studio Server
CMS-25282: Fixed Order of Uploaded JSON Settings
CMS-28787: Changed CaasConfig#remoteLinkDataLoader
CMS-28337: Headless responds to HTTP-Head over REST now as in CM11
CMS-28203: Richtext headings are resolved with inline handlers
CMS-29384: Extended document types for XmlUapiConfig
CMS-29048: Fixed locale-based search in the preferred site selector
CMS-28592: Fix Blueprint SearchConstants Value
CMS-28574: Studio Multi-Preview can Change or Disappear Depending on User Permissions
CMS-28505: Fixed a Bug in Cap Repositories Spring Configuration
CMS-28100: Category parameter is taken for augmented products
CMS-18211: Changed the logic for the metric com.coremedia.Store.Connected

Changes and Improvements - 2512.0.0

Wed, 28 Jan 2026 00:03:58 GMT

CMS-29030: JShell Enhancements
CMS-28582: Third-Party Update: Apache Tika 3.2.3
CMS-28465: Deprecated Content Feeder Configuration Properties
CMS-28431: Third-Party Update: Apache Tika 3.2.2 and Transitive Dependencies
CMS-27872: Plugins can Contribute Document Type Aspects
CMS-27700: Updated Project Dependencies
CMS-27698: Session Check for Blob Download from Content Server Can Be Disabled
CMS-25999: MongoDB update to version 8.0
CMS-17555: Add Checkbox To Publication Workflow Window To Include Referenced Updated Content
CMS-28554: Fixed SSRF vulnaribility in CodeResourceHandler
CMS-29266: Coremedia npm repository changed
CMS-28961: Removed Outdated Documentation about Teaser Text Delegation
CMS-28960: Pendo plugin no longer bundled by default
CMS-28655: Increase Tool Tip Delay
CMS-28416: Improved Shortcuts Description
CMS-28088: New icon design
CMS-27970: Character Counter for TextFields
CMS-22696: Fixed Single-Selection Mode for the Taxonomy Chooser
CMS-28322: For kubernetes test system deployments a new overview app will be installed
CMS-25927: Cleaned up dependency-management
CMS-28178: Dedicated Cache Class for Commerce Objects
CMS-28152: Faceted search query returns facet content
CMS-28142: Taxonomy localization
CMS-28987: Fix default for KIO Playbook Github Token
CMS-28786: Resilience4j Update
CMS-28721: Update of JUnit Jupiter
CMS-28559: Updated MySQL Driver
CMS-28032: Configurable Cache Duration for Outdated Transformed Blobs
CMS-28006: JUnit Jupiter: Updated to 5.13.2
CMS-27967: Updated Hibernate to 7.1
CMS-27839: Third-Party Update: commons-io 2.19.0
CMS-27810: New methods Content#getLatestVersion, Content#getLatestOrWorkingVersion, Content#getCheckedInOrWorkingVersion and Content#getCheckedOutOrWorkingVersion
CMS-27692: Removed unused legacy CORS configuration properties
CMS-27505: Third-Party Update: Checker Framework
CMS-27460: Third-Party Update: Eclipse Glassfish CORBA ORB
CMS-27281: The git-commit-id-plugin has been removed from the maven build system
CMS-27258: jshell has been added to all java-application-base image flavors
CMS-25935: a new maven profile to build multi-arch images has been added
CMS-25844: The cm based command-line tools have been moved to the corresponding server application images
CMS-23359: LdapUserProvider Connection Improvements

CoreMedia Content Cloud 2406.3.0

Thu, 11 Dec 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2406.3.0

Wed, 10 Dec 2025 00:03:58 GMT

CMS-28866: Updated mssql-jdbc to fix CVE
CMS-28594: PNPM: minimumReleaseAge is now set to one day by default
CMS-28547: Node.js 24 and PNPM 10.24.0 Upgrade
CMS-29017: Upgraded to Spring Boot 4 / Spring 7 baseline
CMS-16467: Switch studio-client and overview to CoreMedia vendored unprivileged nginx image.
CMS-28677: Headless Server: Deprecated content type 'application/graphql+json' not supported anymore
CMS-29110: Pendo Plugin Version 3.0.0
CMS-28780: Removed unused code from UriComponentsHelper
CMS-28515: Removed redundant dependency management from blueprint parent POMs
CMS-27540: Third-Party Update: Apache Solr 9.10.0

Changes and Improvements - 2406.3.0

Wed, 10 Dec 2025 00:03:58 GMT

CMS-28723: Updated Project Dependencies
CMS-28961: Removed Outdated Documentation about Teaser Text Delegation
CMS-28106: Commerce Hub Property Deprecation
CMS-28721: Update of JUnit Jupiter
CMS-27967: Updated Hibernate to 7.1

Bugfixes - 2406.3.0

Wed, 10 Dec 2025 00:03:58 GMT

CMS-28851: Workflow Action Exception Logging
CMS-28696: XLIFF-Import: Relaxed xlink:href and xlink:role Validation
CMS-28369: Fixes: Link Balloon closes on content with multiple richtext editors when opening the library/control room
CMS-27485: Fixed: CKEditor drag&drop imports contents from other systems (e.g. Content-Hub, Commerce) to the site root folder.
CMS-28777: Replacing workflow start validators via Customize-Annotation leads to startup errors of Studio-Server
CMS-28685: CKEditor5: Link-Balloon layout issue has been fixed
CMS-28787: Changed CaasConfig#remoteLinkDataLoader

CoreMedia Content Cloud 2506.0.2

Tue, 11 Nov 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2412.0.5

Tue, 11 Nov 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.2.2

Tue, 11 Nov 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.1.5

Tue, 11 Nov 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2412.0.5

Mon, 10 Nov 2025 00:03:58 GMT

CMS-28866: Updated mssql-jdbc to fix CVE
CMS-28515: Removed redundant dependency management from blueprint parent POMs

Bugfixes - 2412.0.5

Mon, 10 Nov 2025 00:03:58 GMT

CMS-25759: Extended Output of cm dump Tool for Workflow Processes
CMS-25566: Fixed Bug In Integrated Workflow Conversion With PostgreSQL
CMS-28417: Fixed Annotated LinkList Textfields
CMS-28369: Fixes: Link Balloon closes on content with multiple richtext editors when opening the library/control room
CMS-28254: Fixed Miscellaneous Aria Roles and Labels
CMS-27485: Fixed: CKEditor drag&drop imports contents from other systems (e.g. Content-Hub, Commerce) to the site root folder.
CMS-27053: BoundRadioGroup DefaultValue Warning
CMS-24059: Fixed Connection Recovering
CMS-25282: Fixed Order of Uploaded JSON Settings
CMS-28592: Fix Blueprint SearchConstants Value
CMS-28574: Studio Multi-Preview can Change or Disappear Depending on User Permissions

Changes and Improvements - 2412.0.5

Mon, 10 Nov 2025 00:03:58 GMT

CMS-28582: Third-Party Update: Apache Tika 3.2.3
CMS-28518: Updated Project Dependencies
CMS-28554: Fixed SSRF vulnaribility in CodeResourceHandler
CMS-28416: Improved Shortcuts Description
CMS-28828: Deprecated methods in UriComponentsHelper

Breaking Changes - 2406.1.5

Wed, 05 Nov 2025 00:03:58 GMT

CMS-28515: Removed redundant dependency management from blueprint parent POMs

Changes and Improvements - 2406.1.5

Wed, 05 Nov 2025 00:03:58 GMT

CMS-28582: Third-Party Update: Apache Tika 3.2.3
CMS-28564: Updated Project Dependencies
CMS-28554: Fixed SSRF vulnaribility in CodeResourceHandler
CMS-28416: Improved Shortcuts Description
CMS-28828: Deprecated methods in UriComponentsHelper
CMS-28559: Updated MySQL Driver

Bugfixes - 2406.1.5

Wed, 05 Nov 2025 00:03:58 GMT

CMS-25759: Extended Output of cm dump Tool for Workflow Processes
CMS-25566: Fixed Bug In Integrated Workflow Conversion With PostgreSQL
CMS-28417: Fixed Annotated LinkList Textfields
CMS-28254: Fixed Miscellaneous Aria Roles and Labels
CMS-27053: BoundRadioGroup DefaultValue Warning
CMS-24059: Fixed Connection Recovering
CMS-25282: Fixed Order of Uploaded JSON Settings
CMS-28592: Fix Blueprint SearchConstants Value

New REST API Endpoint: POST /external/contact

Thu, 09 Oct 2025 00:00:00 GMT

New REST API Endpoint: POST /external/contact

You can now send external contact events directly to our platform using the new POST /external/contact endpoint.

This allows clients to store, enrich, and report on external contacts alongside native ones — ensuring a unified view across all interactions. The endpoint supports flexible identifiers like contact_type , customer_phone , customer_email , and client_external_id , with full validation and idempotent behavior to guarantee data consistency.

A New Look for a Smarter Chatbot

Tue, 07 Oct 2025 00:00:00 GMT

A New Look for a Smarter Chatbot

We’ve entered a new era for our SmartWindows experience!

The chatbot icon in SmartWindows has been refreshed to reflect our modern, intelligent design — a small visual change that marks a big step toward a more intuitive and AI-driven interaction.

Recover password

Wed, 01 Oct 2025 00:00:00 GMT

Recover password

You can now recover your password directly from the login page.

If you forget your credentials, simply request a reset link and regain access securely in just a few clicks.

Please make sure your account has a valid email address configured — otherwise, the recovery email won’t reach you.

CoreMedia Content Cloud 2506.0.1

Mon, 08 Sep 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2412.0.4

Mon, 08 Sep 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.2.1

Mon, 08 Sep 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.1.4

Mon, 08 Sep 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2506.0.1

Sat, 06 Sep 2025 00:03:58 GMT

CMS-28213: Content hub adapters are no longer delivered as bundled plugins

Changes and Improvements - 2506.0.1

Sat, 06 Sep 2025 00:03:58 GMT

CMS-28431: Third-Party Update: Apache Tika 3.2.2 and Transitive Dependencies
CMS-28186: Updated Project Dependencies
CMS-27840: Third-Party Update: Apache Tika 3.2.1 and Transitive Dependencies
CMS-22696: Fixed Single-Selection Mode for the Taxonomy Chooser
CMS-28251: Deprecation of Workflow Client Methods
CMS-28158: Deprecation of Generic Analytics Connectors
CMS-28032: Configurable Cache Duration for Outdated Transformed Blobs
CMS-28006: JUnit Jupiter: Updated to 5.13.2
CMS-27839: Third-Party Update: commons-io 2.19.0
CMS-23359: LdapUserProvider Connection Improvements

Bugfixes - 2506.0.1

Sat, 06 Sep 2025 00:03:58 GMT

CMS-25566: Fixed Bug In Integrated Workflow Conversion With PostgreSQL
CMS-28288: Fixed Parameter Resolution of Dynamic Includes
CMS-28160: Fixed JMX issue with CAE startup
CMS-27938: Default configuration of cache-control headers fixed
CMS-16789: Removed duplicate of userVariant
CMS-28259: Fixed Miscellaneous Aria Roles and Labels
CMS-28258: Repository Tree Accessibility
CMS-28257: Fixed Widget Button Tooltips
CMS-28252: Fixed HTML "lang" Attribute
CMS-28250: Tooltips are now activated on Focus
CMS-28243: Welcome Widget is now accessible
CMS-28239: Fixed Library Column Accessibility
CMS-28238: Fixed Library Context Menu Accessibility
CMS-28133: Added Missing QuickCreate Parameters
CMS-26035: Fixed Miscellaneous Struct Editor Issues
CMS-25975: Workflows in ControlRoom inbox are now correctly displayed
CMS-28336: Fixed Search by Path in Studio Folder Chooser
CMS-28337: Headless responds to HTTP-Head over REST now as in CM11
CMS-28203: Richtext headings are resolved with inline handlers
CMS-28100: Category parameter is taken for augmented products
CMS-18211: Changed the logic for the metric com.coremedia.Store.Connected

Breaking Changes - 2412.0.4

Fri, 05 Sep 2025 00:03:58 GMT

CMS-28098: Configured limit for part count in multipart/form-data requests
CMS-28213: Content hub adapters are no longer delivered as bundled plugins

Bugfixes - 2412.0.4

Fri, 05 Sep 2025 00:03:58 GMT

CMS-28140: NPE in Publisher Due to Missing PublisherSequenceNumber
CMS-27896: Fix Workflow Action Attribute ignoreErrors
CMS-27570: Workflow Action Conditional Execution
CMS-28288: Fixed Parameter Resolution of Dynamic Includes
CMS-28160: Fixed JMX issue with CAE startup
CMS-28021: Mega menus should now render much faster in CAE (Salesforce and Hybris)
CMS-27938: Default configuration of cache-control headers fixed
CMS-16789: Removed duplicate of userVariant
CMS-28259: Fixed Miscellaneous Aria Roles and Labels
CMS-28258: Repository Tree Accessibility
CMS-28257: Fixed Widget Button Tooltips
CMS-28252: Fixed HTML "lang" Attribute
CMS-28250: Tooltips are now activated on Focus
CMS-28243: Welcome Widget is now accessible
CMS-28239: Fixed Library Column Accessibility
CMS-28238: Fixed Library Context Menu Accessibility
CMS-28133: Added Missing QuickCreate Parameters
CMS-28023: Fixed Preview Date Selector Dialog
CMS-26035: Fixed Miscellaneous Struct Editor Issues
CMS-25975: Workflows in ControlRoom inbox are now correctly displayed
CMS-28336: Fixed Search by Path in Studio Folder Chooser
CMS-28337: Headless responds to HTTP-Head over REST now as in CM11
CMS-28203: Richtext headings are resolved with inline handlers
CMS-28156: Update to latest minor version of Spring-GraphQL and GraphiQL 5.0
CMS-27931: Fixed Regression: Non-trivial server context path for REST request was ignored
CMS-27811: Exception handling by DataFetcherExceptionResolverAdapter
CMS-28208: Fixed ContentHub Issue with duplicate beans
CMS-28100: Category parameter is taken for augmented products
CMS-27975: Application SBOMs are optionally added to the Spring-Boot actuator
CMS-27941: cm sql Fixed
CMS-27815: Fixed UrlValidator
CMS-18211: Changed the logic for the metric com.coremedia.Store.Connected

Changes and Improvements - 2412.0.4

Fri, 05 Sep 2025 00:03:58 GMT

CMS-28431: Third-Party Update: Apache Tika 3.2.2 and Transitive Dependencies
CMS-27955: Third-Party Update: OpenCSV
CMS-27868: Fix Content Feeder Background Issue Feeding
CMS-27840: Third-Party Update: Apache Tika 3.2.1 and Transitive Dependencies
CMS-27838: Updated Project Dependencies
CMS-28020: Reduced category loading in fragment calls
CMS-28158: Deprecation of Generic Analytics Connectors
CMS-28032: Configurable Cache Duration for Outdated Transformed Blobs
CMS-28006: JUnit Jupiter: Updated to 5.13.2
CMS-27839: Third-Party Update: commons-io 2.19.0
CMS-23359: LdapUserProvider Connection Improvements

Bugfixes - 2406.1.4

Wed, 03 Sep 2025 00:03:58 GMT

CMS-27896: Fix Workflow Action Attribute ignoreErrors
CMS-28288: Fixed Parameter Resolution of Dynamic Includes
CMS-28160: Fixed JMX issue with CAE startup
CMS-28021: Mega menus should now render much faster in CAE (Salesforce and Hybris)
CMS-27938: Default configuration of cache-control headers fixed
CMS-28259: Fixed Miscellaneous Aria Roles and Labels
CMS-28258: Repository Tree Accessibility
CMS-26035: Fixed Miscellaneous Struct Editor Issues
CMS-25975: Workflows in ControlRoom inbox are now correctly displayed
CMS-28156: Update to latest minor version of Spring-GraphQL and GraphiQL 5.0
CMS-27931: Fixed Regression: Non-trivial server context path for REST request was ignored
CMS-27811: Exception handling by DataFetcherExceptionResolverAdapter
CMS-28208: Fixed ContentHub Issue with duplicate beans
CMS-28100: Category parameter is taken for augmented products
CMS-27975: Application SBOMs are optionally added to the Spring-Boot actuator
CMS-27815: Fixed UrlValidator
CMS-18211: Changed the logic for the metric com.coremedia.Store.Connected

Breaking Changes - 2406.1.4

Wed, 03 Sep 2025 00:03:58 GMT

CMS-28098: Configured limit for part count in multipart/form-data requests

Changes and Improvements - 2406.1.4

Wed, 03 Sep 2025 00:03:58 GMT

CMS-28431: Third-Party Update: Apache Tika 3.2.2 and Transitive Dependencies
CMS-28161: Third-Party Update: AWS SDK for Java
CMS-28048: Updated postgresql driver
CMS-27955: Third-Party Update: OpenCSV
CMS-27868: Fix Content Feeder Background Issue Feeding
CMS-27840: Third-Party Update: Apache Tika 3.2.1 and Transitive Dependencies
CMS-27837: Updated Project Dependencies
CMS-28020: Reduced category loading in fragment calls
CMS-28032: Configurable Cache Duration for Outdated Transformed Blobs
CMS-27839: Third-Party Update: commons-io 2.19.0

Rename of IVR Nodes (Aggregation Panel) to Flow Nodes

Tue, 19 Aug 2025 00:00:00 GMT

Rename of IVR Nodes (Aggregation Panel) to Flow Nodes

We’ve renamed IVR Nodes (aggregation panel) Data Source to Flow Nodes to provide a more unified experience across IVR and Chatbot flows.

You can now aggregate by Flow Type, Flow Name, or Flow ID.
The following aggregation fields such as date, node ID/name, type, exit option, last node, contact subtype and metrics including nodes used, executions, duration, fallback, and more continue to work exactly the same for both Chatbot and IVR flows.
Chatbot flows are now also processed under this unified Flow Nodes data source. This change ensures consistent terminology, streamlined reporting, and easier cross-channel analysis.

Correct QUERY Exports on Contact Center and Analytics

Tue, 19 Aug 2025 00:00:00 GMT

Correct QUERY Exports on Contact Center and Analytics

We’ve improved the QUERY Exports to ensure accurate billing to include reports generated in Contact Center and Analytics, effective after September 1st.

Export feature: when generating a report for each email (not Byside/Coremedia or by user), exports are counted as many times as requested.
Download feature: billing is considered whenever a report is generated. This update ensures that from September 1st onwards, export on Contact Center and Analytics are considered on billing. Calculation rule: Total size of generated files – in MB – from dashboards or reports, whether download is generated, or in the case of reports, sent via FTP, SFTP, or email.

Improved Transcripts with ElevenLabs Integration

Thu, 07 Aug 2025 00:00:00 GMT

Improved Transcripts with ElevenLabs Integration

We are introducing a new provider adapter to fetch and parse call transcripts in the required format using ElevenLabs. With this improvement, there is no longer a need to manually identify key business words. The accuracy of transcripts is significantly enhanced, which directly improves the quality of call summaries and classifications.

Enhanced Location Configuration for Smartwindow

Thu, 17 Jul 2025 00:00:00 GMT

Enhanced Location Configuration for Smartwindow

The Location element in Smartwindow configuration now supports two new optional fields: Service Title and Service Name (Chatbot) . These fields allow you to explicitly define what should be shown in the Smartwindow title, offering greater flexibility and control. When left empty, the system will continue to use the existing fallback logic, ensuring full backward compatibility. This improvement enables more contextual and tailored experiences without impacting existing configurations.

CoreMedia Content Cloud 2506.0.0

Fri, 11 Jul 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2506.0.0

Thu, 10 Jul 2025 00:03:58 GMT

CMS-27867: Matured cm jshell for Automation
CMS-27819: Content Feeder Configuration Changes and Deprecations
CMS-27560: Removal of Deprecated Content Server Code
CMS-27558: Removal of Deprecated Code
CMS-27543: CAE Feeder Configuration Changes and Deprecations
CMS-27489: New Options -g/--grpc-endpoint and --http-base-uri for Command Line Tools
CMS-27206: CAE Feeder Option to Inherit Indexed Valid Time From Navigation Contexts
CMS-27056: Fix Studio Search Filter "Last Edited By"
CMS-26952: Enhanced translate.xliff.import.ignorableWhitespaceRegex
CMS-25528: Package 'hox.configuration' removed from public API
CMS-23764: New Method in ServerImportBuilder
CMS-20282: Case-insensitive User and Group Search
CMS-379: Removal of license property "workflow"
CMS-28098: Configured limit for part count in multipart/form-data requests
CMS-27414: Optimized Blob Link Building
CMS-27252: Freemarker: make class resolver configurable
CMS-26015: Avoid Auto-wiring on Spring Beans with Scope "Prototype"
CMS-25644: Generalized CORS properties for delivery applications
CMS-27964: Public API changes for studio-client packages
CMS-27671: Upgraded @jangaroo/ext-ts to 2.1.0
CMS-27377: CoreMedia CKEditor5 Plugins updated to Version 23.0.0
CMS-27362: Removed ExtJS Workflow App
CMS-27076: CKEditor5 updated to version 45.2.0
CMS-26960: Changed LinkList Thumbnails
CMS-25815: RichTextPropertyFields is now capable of handling StructSubBeans
CMS-22940: Improve Internal Studio Protocol for Better Performance
CMS-22454: Build-In Workflows Now Utilize workflowPlugins Registry
CMS-27624: Maturing Struct "translatable" Configuration
CMS-27561: Removed Deprecated Public API Classes
CMS-26996: Configuration of ProjectDefaultPictureResolver has moved
CMS-23134: Replace Liquibase for editorial-comments
CMS-11041: Changed shortcuts to increase and decrease window and dialog sizes
CMS-18916: Replaced node-sass with dart-sass
CMS-28033: Add missing support for table attributes in rich text transformation
CMS-27689: Fixed Regression in HeadlessServer: REST calls pass through error messages via JSLT transformed responses
CMS-23704: Deleted Deprecated Blueprint Commerce Augmentation Queries from HLS Schema
CMS-27724: Corba ORB JMX MBeans Removed to Save Heap Memory
CMS-27313: Third-Party Update: Spring Boot and Related Dependencies
CMS-27232: Removal of Deprecated Public API Classes
CMS-27158: Modernized log implementation in publisher classes
CMS-27141: Removed Support for Filter Expressions in Log Configurations
CMS-26982: Removed version management for jmeter-maven-plugin
CMS-26977: Header Toolbar Revamp
CMS-25871: Changed UserProvider Setup Policy
CMS-24826: Custom Workflow API Changes

Bugfixes - 2506.0.0

Thu, 10 Jul 2025 00:03:58 GMT

CMS-27896: Fix Workflow Action Attribute ignoreErrors
CMS-27723: Fatal Error on Replication and UAPI Clients for "Old" Published Content
CMS-27570: Workflow Action Conditional Execution
CMS-27209: Fix CAE Feeder DataSource Configuration
CMS-27190: Fixed CAE Feeder JMX Metric LatestIndexing
CMS-27181: Content Server Unresponsive after Database Failover Recovery
CMS-27126: Fixed CAE Feeder Page Grid Feeding Configuration of Excluded Section
CMS-27003: RichTextCorrectionConverter: Multiple corrected attributes ArrayIndexOutOfBounds exception fixed
CMS-26920: CMS Catalog loads products via observed property
CMS-26904: Fixed Content Feeder to Set Correct Metadata after Content Withdrawal
CMS-25907: Fixed Content Feeder to Detect Cycles in CMS Catalog Categories
CMS-25632: Additional Information on Blob Sharing Configuration Options
CMS-23141: Fixed Bug of Missing Workflows in Lists of Pending and Finished Workflows
CMS-28021: Mega menus should now render much faster in CAE (Salesforce and Hybris)
CMS-27638: Eliminated Race Condition on Computation of Image Transformations
CMS-27473: CAE - development with local resources fixed
CMS-27431: SiteFilter pattern matching for /service/search/{site} fixed for CAE
CMS-26930: Fixed: Dynamic Template loading
CMS-28023: Fixed Preview Date Selector Dialog
CMS-27709: Aligned Labels for Translation Statuses
CMS-27500: Fixed: removed trailing slash in import statements of "@coremedia-blueprint/studio-client.ckeditor5"
CMS-27466: Studio Client Container Image now Respects sigterm and sigint Signals
CMS-27361: Added Overflow for Struct Editor and Pagegrid Toolbars
CMS-27354: Initialization of StudioStartupPlugin may now Return a Promise
CMS-27257: Fixed Height of Start Workflow Dialog
CMS-27250: Removed AS Documentation References
CMS-27233: Removed Outdated Documentation about ExtJS Browser Plugin
CMS-27216: Fixed Mouse Selection for Annotated Link Lists
CMS-27193: Preventing of Superfluous Augmentation Requests
CMS-27149: Fixed Job Service Event Handling
CMS-27148: Fixed: Inconsistent tab focus when opening documents via links in CkEditor
CMS-27096: Fixed: After editing a richtext property (in CKEditor) the cursor jumps to front (Firefox Windows only)
CMS-27047: Fixed Locale Switcher Endless Loading
CMS-26968: Fixed Multi-Preview Issue Where The Preview Url Service Provider Ended Up With Too Many Requests
CMS-26944: Fixed: LinkBalloon Closes when a Drag and Drop started in CoreMedia Studio.
CMS-25606: Fixed "RemoteItemsPlugin" Logging
CMS-25556: Fixed German translation for "Add Bookmark" Menu Item
CMS-25394: The Sencha Ext fonts are now loaded
CMS-25367: Some improvements in Accessibility
CMS-25339: Theme Updates for GenericDocumentForm
CMS-25171: Fixed External Link Validator
CMS-24907: Studio Client: Umlauts are not always displayed with colons
CMS-24181: Docked Library JavaScript Errors
CMS-24129: CKEditor5 Cursor Issue Fixed
CMS-23901: The BBCode RichText Editor Renders Additional bbcode Tags
CMS-23717: Improved UploadSettings Documentation
CMS-23480: Fixed "Open In Tab" Toolbar Action
CMS-20791: Fixed Device Slider Hiding
CMS-19047: Added Documentation for ComboBoxes and Tab-Reuse
CMS-18773: Adding Missing Asset Sorting
CMS-18223: Fixed Lazy Loading in Library
CMS-18052: Scroll bar overlaps checkboxes when selecting target locales for translation on Mac
CMS-9208: Translation State Widget Robustness Enhanced
CMS-27775: Fixed Potential Cache Deadlock in LoadedImageCacheKey
CMS-27684: StudioInMemoryAutoConfiguration is deprecated
CMS-27420: Fixed: Problem with Focus in RichtextField
CMS-27338: Fixed Bug - Special Characters in Commerce IDs
CMS-27059: Fix bug in InterceptorsStudioAutoConfiguration#settingsUploadInterceptors
CMS-27046: PublicationContentStateValidator now uses connectionSession
CMS-27045: ConfigurableDeadLinkValidator is configurable now
CMS-25296: Fixed CommerceContentTypesPictureResolver for empty URLs
CMS-11873: The link suggester field is now reset
CMS-8538: New deprecation: CMMedia#getCaption
CMS-27521: Scripts "set-blueprint-groupId.sh", "set-blueprint-version.sh" and "download-plugins.sh" Now Work on macOS
CMS-25685: Fixed a bug with code splitting feature not working in certain setups
CMS-28156: Update to latest minor version of Spring-GraphQL and GraphiQL 5.0
CMS-27931: Fixed Regression: Non-trivial server context path for REST request was ignored
CMS-27811: Exception handling by DataFetcherExceptionResolverAdapter
CMS-27635: HeadlessServer now also supports type conversion of path segments used as GraphQL input variables
CMS-27168: Bugfix HeadlessServer: Multiple inheritance for GraphQL types overwrites fetch expression by last type
CMS-27128: Apollo Federation Support
CMS-26978: Bugfix: Missing validation of invalid, embedded content in richtext in HeadlessServer
CMS-28208: Fixed ContentHub Issue with duplicate beans
CMS-27975: Application SBOMs are optionally added to the Spring-Boot actuator
CMS-27941: cm sql Fixed
CMS-27865: The link and button to open workflow from then nagbar
CMS-27815: Fixed UrlValidator
CMS-27646: Fixed Method ContentSiteAspect#setMasterVersion
CMS-27599: Fixed: Added receiveDraggedItemsToService to index.ts
CMS-27457: Fixed QuickCreate Dialog "skipInitializers" Flag
CMS-27244: MongoDbHealthIndicator has been Changed to use the hello-command
CMS-26018: Fixed Filtering of Searchable Content Types
CMS-24169: Update Documentation on CAE Spring Security

Changes and Improvements - 2506.0.0

Thu, 10 Jul 2025 00:03:58 GMT

CMS-28272: Deprecation of Workflow Client Methods
CMS-28048: Updated postgresql driver
CMS-27955: Third-Party Update: OpenCSV
CMS-27951: Deprecation: Workflow JAR Upload
CMS-27870: Deprecation of XML Importer
CMS-27868: Fix Content Feeder Background Issue Feeding
CMS-27627: Deprecated Blueprint CAE Feeder Classes ValidFromPropertyConverter and ValidToPropertyConverter
CMS-27400: Deprecation: Public API for Custom Proactive Engine Application
CMS-27224: Content Server and Workflow Server DB Transaction Retry on Amazon Aurora "Zero-Downtime Patching"
CMS-27223: Options for Command Line Tools
CMS-27021: Updated Maven dependencies and plugins
CMS-26000: Update of MongoDB Java driver to 5.3.1
CMS-25951: Deprecation: Java API Package com.coremedia.cap.server.search
CMS-25920: Third-Party Update: Apache Tika 3.1.0 and Transitive Dependencies
CMS-25393: New Content Server license information metric
CMS-21621: CAE Feeder IndexVerifier Configuration
CMS-13739: Multi-Site Manual: Restructuring Sites and Changing Site Type
CMS-28020: Reduced category loading in fragment calls
CMS-25571: Parameter Appending Link Transformers May Skip Transformation for Bean Types
CMS-27630: Third-Party Update: pnpm to version 10
CMS-27162: Third-Party Update: Upgraded Node.js to 22 LTS
CMS-27159: Changed Content Type Selector Filter Options
CMS-27001: Added option to hide the "All" entry in the "New" content items menu
CMS-25982: Make library column resizer more visible
CMS-25190: Enabled AMAsset Thumbnail Previews
CMS-23493: Introduced Search Limit for External Domains
CMS-19609: Richtext-Editor (CKEditor 5): Link URL Inputfield supports Content-Search
CMS-19538: Warning before publication workflow is fixed
CMS-15544: Fixed WidgetType Example
CMS-15183: Added SiteAwareVisibilityPlugin Documentation
CMS-27156: Configured gRPC ports in application and deployment configurations
CMS-28106: Commerce Hub Property Deprecation
CMS-26990: Updated Commerce Client ClientProduct#getCategories
CMS-27519: Enhanced documentation around Sitemap generation
CMS-26913: Enhanced Multi-Site Manual Section "Designing Locales"
CMS-16427: Updated Device Slider Documentation
CMS-27662: Preparation for gRPC: New Mandatory Properties
CMS-27504: Supported: MySQL 8.4 on Amazon RDS
CMS-27503: Supported: PostgreSQL 16 on Azure
CMS-27308: Support MySQL 8.4.
CMS-27306: Support Oracle Database 23ai
CMS-27299: Support PostgreSQL 16
CMS-27253: Third-Party Update: Apache Solr 9.8.0
CMS-25708: Deprecation of Google Analytics Connectors
CMS-25670: MongoDB Persistence for Editorial Features has been Deprecated
CMS-25656: Migration Support for Editorial Services from Elastic to SQL Persistence
CMS-25505: Added Escalation Info to Nagbar
CMS-23960: Supported: PostgreSQL 16 on Amazon RDS
CMS-23842: Removal of deprecated Commerce Capability Constants
CMS-18494: Smart Validation for Segment in Commerce Pages

Schedule and Send HSM Messages After an HSM Contact

Thu, 10 Jul 2025 00:00:00 GMT

Schedule and Send HSM Messages After an HSM Contact

We’ve improved the operator experience when handling contacts initiated via HSM (Highly Structured Message). Operators can now schedule and send a new HSM message directly from the Schedule App after an HSM contact, as part of the workflow to maintain and finalize the conversation. This helps ensure continued communication while respecting messaging regulations. Just remember, in compliance with the 24-hour rule, you cannot send another message to the customer if:

The customer has not replied to the initial HSM message, and
24 hours have not passed since the last interaction.

Technology Update: Spring Boot 3.5

Mon, 07 Jul 2025 00:20:58 GMT

Releases 2506.0.x and 2406.2.x from the LTS track now include Spring Boot 3.5, which will receive open-source support until June 2026. Along with this upgrade, all relevant third-party libraries have been updated to ensure your setup remains secure and up to date.

For more detailed information about this update, please refer to the Release Notes.

Technology Update: KIO Co-Pilot for Studio

Mon, 07 Jul 2025 00:20:58 GMT

KIO Co-Pilot for Studio leverages Large Language Models (LLMs) from various vendors to interact with content on the editorial user’s behalf. Optimizing SEO metadata, enhanced wording or adapting content to a specific audience, this is now available with a simple prompt.

KIO Co-Pilot in Studio

While KIO can read and write content on an editor's behalf, it follows the same access control rules as the editorial user and requires approval and publication by human users to ensure they stay in control.

No-code playbooks, natural language, and saved prompts make it very easy to customize KIO Co-Pilot for complex or frequent tasks.

KIO is cloud-agnostic and can be used in both self-managed and in CMCC-Service environments with CMCC v.112.2406.1.1, v.12.2412.0.1 or newer.

Technology Update: Studio Usability Improvements

Mon, 07 Jul 2025 00:19:58 GMT

We continuously enhance Studio usability based on your feedback.
CMCC 2506.0.0 introduces several improvements to streamline your daily work:

A streamlined Studio header bar, focusing on the most-used items with a clearer menu structure.
Adaptive Library hiding during drag-and-drop actions for easier access to drop zones.
Improved internal link behavior in rich-text fields.
A new option to close multiple tabs while keeping the ones that matter.

Workflow-related improvements:

Content opened from workflows now follows the general tab behavior, allowing preview-only or form-only modes.
The comparison view for content opened from localization workflows is now optional.
Content thumbnails have been added to the Start Workflow dialog for better context.

Improved Studio header bar, with focus on most-used items

Improved internal link behavior in rich-text fields

Technology Update: React Workflow App

Mon, 07 Jul 2025 00:18:58 GMT

As part of our ongoing Studio modernization, the Workflow App has been completely rewritten in React. By leveraging shadow DOMs, it now integrates more smoothly into Studio, while the use of state-of-the-art technologies significantly boosts performance.

The app’s nag bars and localization trees have been redesigned to create a more consistent and coherent experience aligned with the overall Studio design language.

To enhance clarity on what content is part of a workflow, content thumbnails have been added to the Start Workflow dialog as well as to content lists within the app itself.

Thumbnails in Start-Workflow dialog and app

These improvements, such as the ability to toggle the comparison view for localized content opened from workflows, have been made possible through the Workflow App’s closer integration with Studio.

Configuration of comparison view

Technology Update: Alternative for Studio Features Previously Based on MongoDB

Mon, 07 Jul 2025 00:17:58 GMT

With CMCC 2412.0.0, new customers gained the option to operate without requiring a NoSQL store. Features such as Projects with To-dos, Workflow Archive, and My Edited Content previously relied on MongoDB.

Starting with CMCC 2506, customers can migrate data from these features into a SQL-based storage. A dedicated migration guide is available in the documentation to support this process.

Note: Update internal links once version 2506.0.0 is officially released.

https://documentation-staging.coremedia.com/cmcc-12/artifacts/2506.0/webhelp/coremedia-en/content/SQLConfigurationAllMigration.html

Migration Documentation Snippet

CMEC Update: Videocall Bidirectional Feature

Mon, 07 Jul 2025 00:16:58 GMT

The Videocall Bidirectional feature enables seamless two-way video communication with HD quality and adaptive streaming for optimal performance. It includes screen sharing and collaboration tools to enhance interactions and is fully compatible with both mobile and desktop platforms.

This ensures a reliable, engaging, and productive real-time communication experience across all devices.

CMEC Update: Multi-Dimensional Metrics

Mon, 07 Jul 2025 00:15:58 GMT

The Multi-Dimensional Metrics feature enables users to configure panels that aggregate data across multiple time periods for direct comparative analysis.

It supports both single-value and multi-value displays with customizable dashboard layouts and widgets for tailored visualizations.

Export options simplify sharing insights externally, while Smart Thresholds provide visual cues to quickly identify performance variances, enhancing monitoring and supporting faster, data-driven decisions.

CMEC Update: IVR Post-Call Action

Mon, 07 Jul 2025 00:14:58 GMT

The IVR Post-Call Action feature enables automated feedback collection immediately after a call ends. It supports customizable survey questions and rating scales, providing real-time customer satisfaction scores.

Integrated with the cloud contact center platform, it delivers actionable insights that help improve agent performance and enhance the overall customer experience.

CMEC Update: Billing System Upgrades for More Transparency

Mon, 07 Jul 2025 00:13:58 GMT

The Billing System Upgrades for More Transparency feature enhances the billing experience by:

Integrating a chatbot for quick and accessible billing inquiries
Improving call recording functionalities for better traceability
Incorporating surveys and forms to gather feedback and clarify billing-related interactions

These upgrades aim to increase transparency, user satisfaction, and operational efficiency.

CMEC Update: User Experience Enhancements and Operational Improvements

Mon, 07 Jul 2025 00:12:58 GMT

The User Experience Enhancements and Operational Improvements feature introduces multiple upgrades to improve usability and performance across the platform. Users benefit from:

A Smart Window Start Conversation toggle
Virtual backgrounds
Enhanced tooltips offering detailed insights in call center activity

Operationally, the system now supports:

Voicemail detection in aggregation panels
Blacklist configuration in AddRemoveContactList nodes
Extended access windows for chatbot contacts
Centralized chatbot configuration via Contact Center & Analytics Studio

These enhancements streamline both daily tasks and long-term management.

CMEC Update: RAG Connection Action for Chatbot

Mon, 07 Jul 2025 00:11:58 GMT

The new RAG Connection Action – Intelligent Knowledge Retrieval allows chatbots to access and respond using external knowledge bases in real time.

Key capabilities include:

Support for multiple knowledge base connections
Semantic search powered by advanced AI comprehension
Real-time indexing and retrieval of documents
Custom response formatting using templates

This feature enhances the accuracy, relevance, and control of chatbot responses.

CMCC-Service Update: More Intuitive Cloud Manager Session Management

Mon, 07 Jul 2025 00:10:58 GMT

Improved Session Management in Cloud Manager

Session handling in Cloud Manager is now more intuitive:

The session timeout screen clearly displays the remaining time.
After a timeout, the login page is shown automatically.

CMCC-Service Update: Link to Cloud Manager from Studio

Mon, 07 Jul 2025 00:09:58 GMT

The return link to the Cloud Manager has been re-added to Studio for all supported CMCC versions.

CMCC-Service Update: Searchable Docker Tag Chooser

Mon, 07 Jul 2025 00:08:58 GMT

🔍 The Docker Tag Chooser Is Now Searchable

You can now filter the list of Docker tags using a searchable select field.
This makes it faster and easier to find the right tag when selecting from a long list.

CMCC-Service Update: More Details in Past Deployments List

Mon, 07 Jul 2025 00:07:58 GMT

The entries in the list of past deployments now contain these details: • User Name (1) • Deployment ID (2) • Client Type (3) • Deployed Docker Tag (4)

CMCC-S Infrastructure Improvements

Mon, 07 Jul 2025 00:06:58 GMT

🛠️ Infrastructure Improvements

Theme Importer

The Theme Importer now supports authentication via Personal Access Token (PAT).
This allows users authenticated through external user providers (e.g., SSO users) to import themes using their PATs.

Headless Server

A shared key-value store—used for tasks such as session sharing or caching—is now available for Delivery Headless Servers.
Previously, this was only supported for Delivery CAEs.

Documentation Update: Customized In-App Guides

Mon, 07 Jul 2025 00:05:58 GMT

📝💻 Customized In-App Guides Now Available

Since CMCC 12 v2401, Content Studio includes a set of predefined in-app guides to help users understand key features and workflows. While helpful for onboarding, these standard guides may not reflect your specific setup or processes.

To better support your teams, CoreMedia now offers customized in-app guides tailored to your unique Studio environment. We can:

Remove irrelevant default guides
Adapt existing guides to your workflows
Create entirely new guides specific to your use cases

To learn more or request a quote for customized guides, please contact the Team Digital Learning & Enablement at
enablement_management@coremedia.com.

New Courses - First Half of 2025

Mon, 07 Jul 2025 00:04:58 GMT

📚 New Courses on the Enablement Platform

Check out the list of ALL courses available on the Enablement Platform.

🧠 Courses for Engagement Cloud

Welcome to the Engagement Cloud
Get an overview of the platform’s capabilities, including personalization, automation, and human touchpoints.
👉 Start here: Welcome to the Engagement Cloud
Let Me Explain the Engagement Cloud
Explore detailed features and functionalities of the Engagement Cloud.
👉 Check it out: Let me explain the Engagement Cloud

🧩 More from the CMEC Training Program

Feature Tour
Digital Marketing
A Look Under the Hood
Tag & Cookies
Contact Center and Analytics Studio Settings
Campaigns
Apps
Workflows / Marketing Automation
Analytics & Reporting

💼 v12 Courses for CoreMedia Content Cloud

Let Me Explain CoreMedia Content Cloud
Content Creation Warm Up (CMS)
Content Creation Warm Up (ECOMM)
Content Creation Trail (CMS)
Content Creation Trail (ECOMM)
Foundation (CMS)
Foundation (ECOMM)
Front End Development Trail
Content Application Engineering Trail
Headless Server Development Trail
Studio Customization Trail
Administration Trail

🤖 Need Help Finding the Right Course? Ask KIO Co-Pilot!

Did you know that you can use KIO Co-Pilot to browse the entire Enablement platform? Just click the icon (1) to open KIO, then either pick one of the prompt examples, or, to ask an individual question, click „Let me chat with the KIO Trainer (powered by CoreMedia)“ (2). Next, you can ask questions like:
💬 “Show me courses on content creation”

Documentation Updates - First Half of 2025

Mon, 07 Jul 2025 00:03:58 GMT

📖 New Documentation

Over the past six months, we've published numerous new documents and refreshed our entire documentation site — making it even easier for you to find what you need.

🔗 Check out the fresh look: documentation.coremedia.com

✨ Documentation Highlights of 2025 (so far)

📘 General

Enhanced the KIO Documentation in the How-To Guides section.
Continuously expanded the Glossary with new terms.
Added helpful tips on Optimizing Editing Forms – CMCC 12.
New guide: How to Upgrade Your CoreMedia Content Cloud Version (CMCC-Service).

📊 Analytics

Added definitions and examples for metric definitions.
Published a guide for creating metric panels.
New topic: Multi-Dimension Metric Panel Configuration.
Completed the Analytics Panel Reference:
→ All available data sources and panels are now listed (note: not all fields/metrics are documented yet, but everything is included).
Finalized the section: Managing Metric Panels
Released the Metrics Data Dictionary
→ You can now browse metrics by data source.

🚀 Features & Releases

Engagement Cloud Release Notes are now in the Releases section.
Learn about the Features of Engagement Cloud in the dedicated section.
In the Engagement Studio, the Ad Center has been renamed to Engagement,
and the documentation was updated accordingly (see Configuring Campaigns).

... more updates are coming! 🔄

CoreMedia Content Cloud 2406.2.0

Fri, 04 Jul 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Bugfixes - 2406.2.0

Mon, 30 Jun 2025 00:03:58 GMT

CMS-27896: Fix Workflow Action Attribute ignoreErrors
CMS-27570: Workflow Action Conditional Execution
CMS-28021: Mega menus should now render much faster in CAE (Salesforce and Hybris)
CMS-28023: Fixed Preview Date Selector Dialog
CMS-27931: Fixed Regression: Non-trivial server context path for REST request was ignored
CMS-27811: Exception handling by DataFetcherExceptionResolverAdapter
CMS-27975: Application SBOMs are optionally added to the Spring-Boot actuator
CMS-27815: Fixed UrlValidator

Changes and Improvements - 2406.2.0

Mon, 30 Jun 2025 00:03:58 GMT

CMS-28048: Updated postgresql driver
CMS-27955: Third-Party Update: OpenCSV
CMS-27951: Deprecation: Workflow JAR Upload
CMS-27868: Fix Content Feeder Background Issue Feeding
CMS-27859: Updated Maven dependencies and plugins
CMS-27400: Deprecation: Public API for Custom Proactive Engine Application
CMS-25951: Deprecation: Java API Package com.coremedia.cap.server.search
CMS-27630: Third-Party Update: pnpm to version 10
CMS-27162: Third-Party Update: Upgraded Node.js to 22 LTS

Breaking Changes - 2406.2.0

Mon, 30 Jun 2025 00:03:58 GMT

CMS-27056: Fix Studio Search Filter "Last Edited By"
CMS-28098: Configured limit for part count in multipart/form-data requests
CMS-22940: Improve Internal Studio Protocol for Better Performance
CMS-27164: Replaced node-sass with dart-sass
CMS-27749: Corba ORB JMX MBeans Removed to Save Heap Memory
CMS-27313: Third-Party Update: Spring Boot and Related Dependencies
CMS-27076: CKEditor5 updated to version 45.2.0

RAG Integration: New Chatbot Action and Bedrock Profile Support

Thu, 12 Jun 2025 00:00:00 GMT

We've enhanced the platform with a new chatbot action and introduced a dedicated profile to support Retrieval-Augmented Generation (RAG) integration via Amazon Bedrock. This enables more intelligent and dynamic responses by leveraging external knowledge bases in real-time through the chatbot. The new action can be configured within workflows, while the profile allows for streamlined configuration. This opens the door to more powerful, context-aware interactions with end users.

Improved Chatbot Billing: Support for Smarkio Sessions and New Categorization

Fri, 06 Jun 2025 00:00:00 GMT

We've updated the Chatbot Billing category to include Smarkio Chatbots, which are now listed under the Contacts data source with contact type Chat and subtype Chatbot. These sessions are billed per 24-hour period of persistence. To ensure clarity, the existing chatbot billing item has been renamed to Chatbot Legacy, and a new item called Chatbot has been added to reflect the updated logic. This ensures more accurate billing by aligning with current chatbot session handling.

CoreMedia Content Cloud 2412.0.3

Fri, 16 May 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.1.3

Fri, 16 May 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.0.5

Fri, 16 May 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Bugfixes - 2412.0.3

Fri, 16 May 2025 00:03:58 GMT

CMS-27723: Fatal Error on Replication and UAPI Clients for "Old" Published Content
CMS-23141: Fixed Bug of Missing Workflows in Lists of Pending and Finished Workflows
CMS-27775: Fixed Potential Cache Deadlock in LoadedImageCacheKey
CMS-27338: Fixed Bug - Special Characters in Commerce IDs
CMS-27728: Optimized Blob Link Building

Changes and Improvements - 2412.0.3

Fri, 16 May 2025 00:03:58 GMT

CMS-27655: Updated Maven dependencies and plugins
CMS-27644: Case-insensitive User and Group Search
CMS-27224: Content Server and Workflow Server DB Transaction Retry on Amazon Aurora "Zero-Downtime Patching"
CMS-25920: Third-Party Update: Apache Tika 3.1.0 and Transitive Dependencies
CMS-25571: Parameter Appending Link Transformers May Skip Transformation for Bean Types
CMS-27504: Supported: MySQL 8.4 on Amazon RDS

Ad Center Renamed to Engagement

Thu, 15 May 2025 00:00:00 GMT

The Ad Center has been renamed to Engagement, with an updated icon for better clarity and alignment with its purpose. A database migration has also updated the name across the product table, ensuring consistency throughout the platform.

Call Recordings category

Thu, 15 May 2025 00:00:00 GMT

A new Call Recordings billing category has been introduced to account for both full and partial call recordings. This category can be included in any price plan and is reflected in billing simulations and client invoices.

How it works: The cost is calculated based on the total duration (in seconds) of the recordings—full and partial—multiplied by the configured per-second rate: Cost = ByUnit(second) × Total Recording Seconds

Configuration options include:

A base cost for using call recordings
Included seconds in the plan
Custom pricing tiers based on duration ranges

Note: If a call has both a full and a partial recording, the duration of both will be included in the final calculation.

New Billing Category: Call Storage

Thu, 15 May 2025 00:00:00 GMT

We've introduced a new billing category called "Calls Storage", which calculates charges based on the duration of stored call recordings, including both full and partial recordings. This provides more accurate and transparent billing for your call storage usage.

Voicemail Detection Result Now Available for Aggregation

Thu, 08 May 2025 00:00:00 GMT

The Voicemail Detection Result can now be used as an aggregation field in Contact Attempts panels. It's also available for use in rules, enabling more precise reporting based on voicemail outcomes.

CoreMedia Content Cloud 2412.0.2

Thu, 24 Apr 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.1.2

Thu, 24 Apr 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2406.1.2

Thu, 24 Apr 2025 00:03:58 GMT

CMS-27671: Upgraded @jangaroo/ext-ts to 2.1.0
CMS-27666: Patch to Fix XLIFF Download in CoreMedia Studio
CMS-27514: Moved upcoming KIO Backend Images to container-registry.coremedia.com

Changes and Improvements - 2406.1.2

Thu, 24 Apr 2025 00:03:58 GMT

CMS-27423: Updated Maven dependencies and plugins
CMS-26000: Update of MongoDB Java driver to 5.3.0
CMS-25190: Enabled AMAsset Thumbnail Previews
CMS-19538: Warning before publication workflow is fixed
CMS-27519: Enhanced documentation around Sitemap generation
CMS-27308: Support MySQL 8.4.
CMS-27299: Support PostgreSQL 16
CMS-18494: Smart validation for segment in commerce pages

Bugfixes - 2406.1.2

Thu, 24 Apr 2025 00:03:58 GMT

CMS-27190: Fixed CAE Feeder JMX Metric LatestIndexing
CMS-27638: Eliminated Race Condition on Computation of Image Transformations
CMS-27431: SiteFilter pattern matching for /service/search/{site} fixed for CAE
CMS-27500: Fixed: removed trailing slash in import statements of "@coremedia-blueprint/studio-client.ckeditor5"
CMS-27466: Studio Client container image now respects sigterm and sigint signals
CMS-27361: Added Overflow for Struct Editor and Pagegrid Toolbars
CMS-27257: Fixed Height of Start Workflow Dialog
CMS-27250: Removed AS Documentation References
CMS-27216: Fixed mouse selection for annotated link lists
CMS-27149: Fixed Job Service Event Handling
CMS-27148: Fixed: Inconsistent tab focus when opening documents via links in CkEditor
CMS-27047: Fixed Locale Switcher Endless Loading
CMS-25606: Fixed "RemoteItemsPlugin" Logging
CMS-25394: The Sencha Ext fonts are now loaded
CMS-23480: Fixed "Open In Tab" Toolbar Action
CMS-18223: Fixed Lazy Loading in Library
CMS-9208: Translation State Widget Robustness Enhanced
CMS-27420: Fixed: When focussing a RichtextField, then clicking away in external app and then clicking again in the same RichtextField, no focus event was fired.
CMS-27046: PublicationContentStateValidator now uses connectionSession
CMS-11873: The link suggester field is now reset
CMS-8538: New deprecation: CMMedia#getCaption
CMS-27699: Fixed Regression in HeadlessServer: REST calls pass through error messages via JSLT transformed responses
CMS-27635: HeadlessServer now also supports type conversion of path segments used as GraphQL input variables
CMS-27646: Fixed Method ContentSiteAspect#setMasterVersion
CMS-27457: Fixed QuickCreate Dialog "skipInitializers" Flag
CMS-27244: MongoDbHealthIndicator has been changed to use the hello-command
CMS-26018: When filterung searchable content types then there are no more duplicates.

Click2Call Category Renaming

Tue, 15 Apr 2025 00:00:00 GMT

The billing categories previously labeled "Click2Call" and "Click2Call Contact" have been renamed to: "Click2Call Attempts" and "Click2Call Contact Attempts".

This update reflects the correct billing concepts and terminology across all zones. The change applies automatically and needs no further work.

Smart Window Conversation Control

Fri, 07 Mar 2025 00:00:00 GMT

We've introduced a new configuration toggle for Chat and Chatbot elements, giving you greater control over how the Smart Window behaves when only one interaction option is available:

New Toggle Option – Allows you to disable automatic conversation start when only Chat or Chatbot is selected.
Smarter User Experience – Ensures a smoother interaction by skipping unnecessary steps when no required fields are present.
Updated Smart Window Behavior – Now validates this setting and bypasses the start conversation flow when enabled.

Note: If visitor information fields are modified (e.g., required fields added/removed), the widget must be updated manually for changes to take effect.

This update enhances flexibility and improves the user journey when interacting with the Smart Window!

CoreMedia Content Cloud 2412.0.1

Fri, 21 Feb 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.1.1

Fri, 21 Feb 2025 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2406.1.1

Thu, 20 Feb 2025 00:03:58 GMT

CMS-27252: Freemarker: make class resolver configurable
CMS-27377: CoreMedia CKEditor5 Plugins updated to Version 23.0.0
CMS-27141: Removed Support for Filter Expressions in Log Configurations
CMS-25815: RichTextPropertyFields is now capable of handling StructSubBeans

Bugfixes - 2406.1.1

Thu, 20 Feb 2025 00:03:58 GMT

CMS-27181: Content Server Unresponsive after Database Failover Recovery
CMS-27126: Fixed CAE Feeder Page Grid Feeding Configuration of Excluded Section
CMS-27003: RichTextCorrectionConverter: Multiple corrected attributes ArrayIndexOutOfBounds exception fixed
CMS-26904: Fixed Content Feeder to Set Correct Metadata after Content Withdrawal
CMS-26930: Fixed: Dynamic Template loading
CMS-27354: Initialization of StudioStartupPlugin may now return a promise
CMS-27193: Preventing of superfluous augmentation requests
CMS-27096: Fixed: After editing a richtext property (in CKEditor) the cursor jumps to front (Firefox Windows only)
CMS-26968: Fixed Multi-Preview Issue Where The Preview Url Service Provider Ended Up With Too Many Requests
CMS-25556: Fixed German translation for "Add Bookmark" Menu Item
CMS-25339: GenericDocumentForm is hard to read with new design
CMS-25171: Fixed External Link Validator
CMS-24907: Studio Client: Umlauts are not always displayed with colons
CMS-23901: The BBCode RichText editor renders additional bbcode tags
CMS-27059: Fix bug in InterceptorsStudioAutoConfiguration#settingsUploadInterceptors
CMS-27045: ConfigurableDeadLinkValidator is configurable now
CMS-25296: Fixed CommerceContentTypesPictureResolver for empty URLs
CMS-25685: Fixed a bug with code splitting feature not working in certain setups
CMS-27168: Bugfix HeadlessServer: Multiple inheritance for GraphQL types overwrites fetch expression by last type
CMS-27128: Apollo Federation Support
CMS-24169: Update Documentation on CAE Spring Security

Changes and Improvements - 2406.1.1

Thu, 20 Feb 2025 00:03:58 GMT

CMS-27088: Updated Maven dependencies and plugins
CMS-27159: Changed Content Type Selector Filter Options
CMS-26913: Enhanced Multi-Site Manual Section "Designing Locales"
CMS-27366: Updated Liquibase And Disabled Liquibase Analytics
CMS-27253: Third-Party Update: Apache Solr 9.8.0

Breaking Changes - 2412.0.1

Thu, 20 Feb 2025 00:03:58 GMT

CMS-27252: Freemarker: make class resolver configurable
CMS-27377: CoreMedia CKEditor5 Plugins updated to Version 23.0.0
CMS-27141: Removed Support for Filter Expressions in Log Configurations
CMS-25815: RichTextPropertyFields is now capable of handling StructSubBeans

Bugfixes - 2412.0.1

Thu, 20 Feb 2025 00:03:58 GMT

CMS-27209: Fix CAE Feeder DataSource Configuration
CMS-27181: Content Server Unresponsive after Database Failover Recovery
CMS-27126: Fixed CAE Feeder Page Grid Feeding Configuration of Excluded Section
CMS-27003: RichTextCorrectionConverter: Multiple corrected attributes ArrayIndexOutOfBounds exception fixed
CMS-26904: Fixed Content Feeder to Set Correct Metadata after Content Withdrawal
CMS-26930: Fixed: Dynamic Template loading
CMS-27354: Initialization of StudioStartupPlugin may now return a promise
CMS-27193: Preventing of superfluous augmentation requests
CMS-27096: Fixed: After editing a richtext property (in CKEditor) the cursor jumps to front (Firefox Windows only)
CMS-26968: Fixed Multi-Preview Issue Where The Preview Url Service Provider Ended Up With Too Many Requests
CMS-25556: Fixed German translation for "Add Bookmark" Menu Item
CMS-25339: GenericDocumentForm is hard to read with new design
CMS-25171: Fixed External Link Validator
CMS-24907: Studio Client: Umlauts are not always displayed with colons
CMS-23901: The BBCode RichText editor renders additional bbcode tags
CMS-27059: Fix bug in InterceptorsStudioAutoConfiguration#settingsUploadInterceptors
CMS-27045: ConfigurableDeadLinkValidator is configurable now
CMS-25296: Fixed CommerceContentTypesPictureResolver for empty URLs
CMS-25685: Fixed a bug with code splitting feature not working in certain setups
CMS-27168: Bugfix HeadlessServer: Multiple inheritance for GraphQL types overwrites fetch expression by last type
CMS-27128: Apollo Federation Support

Changes and Improvements - 2412.0.1

Thu, 20 Feb 2025 00:03:58 GMT

CMS-27223: Options for Command Line Tools
CMS-27087: Updated Maven dependencies and plugins
CMS-27159: Changed Content Type Selector Filter Options
CMS-26913: Enhanced Multi-Site Manual Section "Designing Locales"
CMS-27366: Updated Liquibase And Disabled Liquibase Analytics
CMS-27253: Third-Party Update: Apache Solr 9.8.0
CMS-27246: Deprecation of Public API

Bidirectional Video

Tue, 04 Feb 2025 00:00:00 GMT

The latest update enhances the video experience in operator and visitor interfaces by introducing full bidirectional video functionality. Now, both operators and visitors can see each other seamlessly, with intuitive controls for swapping video views, turning cameras on/off, and switching video sources. The Operator Console and the Smart Window have been redesigned to support these improvements, ensuring a more interactive and dynamic communication experience while maintaining existing functionalities. Additionally, error messages and status indicators provide clear feedback for connection and camera issues, creating a smoother and more reliable video interaction.

Virtual Background

Tue, 04 Feb 2025 00:00:00 GMT

Operators can now use custom virtual backgrounds during session. This update ensures real—time background removal and replacement with a configured image while maintaining call quality and performance across all interfaces, including the Bycard, Smart Window, Contact Windows and Broadcast both desktop and mobile. The solution adapts dynamically to different screen sizes and supports camera switching, enhancing video interactions with a professional and polished look.

Operator Identification Mode in Skill Settings

Tue, 21 Jan 2025 00:00:00 GMT

In most cases, skill settings typically override team settings. However, there is an exception when it comes to operator identification mode. In this case, the team's settings are prioritized over the skill's. This behavior ensures that if there are no operators assigned to a specific skill, calls can still be handled without requiring a code but for the other skill with operators, the code is requested.

This bug fix addresses the issue where skills settings were incorrectly prioritized over teams settings for operator identification mode. Now, the rules for operator codes are applied correctly, ensuring that the identification process functions as expected. This fix allows for accurate call management, even in cases where some skills have operators and others do not.

Notifications for Dashboard Sharing

Wed, 08 Jan 2025 00:00:00 GMT

When you share a dashboard, the recipient gets notified instantly either during their current session or the next time they log in. Notifications appear in the console and in the notification tab, showing who shared it, what was shared, and a quick link to open the dashboard if they have access.

CoreMedia Content Cloud 2412.0.0

Thu, 19 Dec 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2406.1.0

Wed, 18 Dec 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Enhanced Handling for After-Hours Calls in Distribution Skills

Wed, 18 Dec 2024 00:00:00 GMT

We implemented a solution to handle calls that reach distribution skills outside their operational hours. When no available skills can handle the call due to closed timetables, the system now:

Detects the situation and informs the caller with an "out of hours" audio message.
Automatically ends the call after playing the message.
If a recovery workflow is defined, the contact is transferred to the recovery queue for follow-up actions.

This ensures a better customer experience by providing clear communication and streamlining the process for handling after-hours calls, preventing them from being stuck in a waiting state indefinitely.

Updated Call Center Activity Chart

Wed, 18 Dec 2024 00:00:00 GMT

We've added more details to the Call Center Activity Chart to help managers and supervisors better monitor operator activities and calls.

Key Updates:

Operator Status: New data points include Available, Pause, Busy, and Busy (another skill).

Operator Status Definitions:

Active Operators: Shows operators who are Available, Busy, or Busy (another skill).
Total Operators: Includes all operators: Available, Busy, Busy (another skill), and Paused.

Call Metrics:

Calls: Displays the total of Answered Calls and Waiting Queue.

These updates provide a clearer view of operator performance and call activity, making it easier to manage resources and improve operations.

Changes and Improvements - 2412.0.0

Tue, 17 Dec 2024 00:03:58 GMT

CMS-25855: CAE Feeder Database Configuration Properties
CMS-25831: Third-Party Update: Apache Solr 9.7.0
CMS-25345: Updated Tomcat to mitigate CVE-2024-34750
CMS-25271: Updated Maven dependencies and plugins
CMS-22390: Added a new configurable S3 Blob Store to increase the compatibility with alternative S3 storage solutions
CMS-25375: Missing CORS configuration don't disable CORS protection anymore
CMS-6352: Add Subresource Integrity for CSS and JS links to CAE
CMS-25550: Upload Dialog Post Upload Actions
CMS-25102: Acrolinx Plugin Improvements
CMS-22625: Content Hub: Improved initial page load behavior for small page sizes
CMS-26990: Updated Commerce Client ClientProduct#getCategories
CMS-25725: Update of springdoc to 2.6.0
CMS-25603: HeadlessServer: LinkWriter of Richtext Transformation now able to invoke AttributeTransformers
CMS-23317: Documentation for custom richtext output handler
CMS-25904: The In-Memory Replacement For MongoDB-Based Services Has Been Deprecated
CMS-25708: Deprecation of Google Analytics Connectors
CMS-25669: Recommended for New Installations: SQL Persistence for Editorial Services (Replacing MongoDB)
CMS-24847: Updated Hibernate

Breaking Changes - 2412.0.0

Tue, 17 Dec 2024 00:03:58 GMT

CMS-26006: XML Converter Configuration
CMS-25668: Configurable Site Manager Group Alternatives
CMS-25426: Removal and Deprecation of Public API
CMS-25319: Updated to Spring Boot 3.4 and Spring Framework 6.2
CMS-24694: CAE Feeder Limits Feeding of Large Binary Values in AMDocumentAsset
CMS-24149: Using java.time.Duration in ConfigurationProperties for human-readable Duration Specification
CMS-23946: Removed legacy logging configuration in Workflow-Server
CMS-23765: Removed deprecated class hox.corem.Corem
CMS-15884: Starting XML Importer in a Docker Container
CMS-26015: Avoid Auto-wiring on Spring Beans with Scope "Prototype"
CMS-25611: Query List with context condition sometimes contained context documents in the result
CMS-8668: Blueprint CAE Class GenericIdToContentWrapperConverter Removed
CMS-25787: Switched to pnpm workspace protocol
CMS-25748: Removed usages of jangaroo-net and corresponding URI class
CMS-25374: Moved preview related entities to cap-rest-client
CMS-24803: studio-client container is now read-only
CMS-25768: For Nested Synchronized Sites: Relaxed Permission Checks for Site Managers
CMS-24663: Enhanced Error Messages For Not Being Able to Start Localization Workflows
CMS-25260: Changed return types in ElasticSocialSettings to allow encryption and decryption of secrets
CMS-18916: Replaced node-sass with dart-sass
CMS-24982: Changed Signature CartService#deleteCartOrderItem
CMS-26021: Only send Cache-Control Max-Age response headers for configured URLs
CMS-25871: Changed UserProvider Setup Policy
CMS-25739: Editorial Comments Database Change
CMS-25707: Remove Groovy dependency management from blueprint parent POMs
CMS-25484: bulkpublish -ab now also withdraws the base folder
CMS-25371: CKEditor 5 Version Update
CMS-25362: Reverted behavioral change of BELOW folder queries in the QueryService
CMS-25278: Updated Spring Security
CMS-25098: Removed deprecations for commons-cli
CMS-25089: Upgraded Mockito to 5.13.0
CMS-23945: Removed Management of Maven WAR Plugin

Bugfixes - 2412.0.0

Tue, 17 Dec 2024 00:03:58 GMT

CMS-25907: Fixed Content Feeder to Detect Cycles in CMS Catalog Categories
CMS-25773: Informative Exception for Non-Existing Markup Grammar
CMS-25632: Additional Information on Blob Sharing Configuration Options
CMS-25589: Documentation for cap.server.maximum-startup-delay updated
CMS-25496: Improved Logging for Server Import
CMS-25255: Fixed Blob Sharing ID Inconsistency
CMS-24727: Decreased Log Level For Some very Frequent Log Messages In The CAE Feeder
CMS-25645: Adjustment of enable-sitemap-generation script
CMS-25105: Added apache httpcomponents5 runtime dependency
CMS-24695: Made TransformedBlobHandler a page handler
CMS-24147: Adjusted *.asRichtextEmbed.ftl templates
CMS-22836: Changed generation of RSA keys via CAE application
CMS-26944: Fixed: LinkBalloon closes when a drag and drop started in CoreMedia Studio.
CMS-25937: Added Protected Users
CMS-25928: Fixed Layout Bug That Would Freeze The Studio Due To Maximum Call Stack Size Exceeded
CMS-25824: Content Lists In Start Workflow Forms Are Now Colorful Again
CMS-25722: Fixed Bug That Broke Keyboard Navigation Through Document Forms
CMS-25647: Removal: Deprecation for SiteModel's siteIndicatorDepth in Multi-Site for Studio Client
CMS-25613: IntegerPropertyFields do not have an underline
CMS-25570: Fixing a related teaser overlay mechanism resolved this behavior
CMS-25403: Fix for JPEG Image Upload Failure
CMS-25135: Added option to show home folder
CMS-25130: Improved Acrolinx Plugin
CMS-21746: Postprocess web manifests to customize the app menu entries
CMS-21492: Content Hub: Delete temporary files after import
CMS-25749: Pendo plugin v2.2.0
CMS-25737: Fixed thumbnails for augmented commerce items
CMS-25651: External Page validators enabled
CMS-25553: Update of Pendo plugin to version v2.1.0
CMS-25467: Fixed an issue with loading projects created before 2406.0.0
CMS-25334: Fixed memory issue for blob loading
CMS-24935: Handled StackOverflowError While Resolving Default Picture (2nd Fix)
CMS-19645: Elastic Social Link Building Properties
CMS-25416: Fixed a Bug Regarding Store Handling on Commerce Adapter Connection Loss
CMS-26978: Bugfix: Missing validation of invalid, embedded content in richtext in HeadlessServer
CMS-25610: Headless Server Bugfix: Empty HTML in Html Fragments leads to Exception
CMS-25435: Headless server can be run without commerce extension
CMS-25420: HtmlFragment did not support data.sizeLong
CMS-25335: Bugfix: Headless supports servlet context path for Persisted Queries over REST
CMS-24243: Warning for cache configuration of Remote Links cache
CMS-25167: Documentation
CMS-24871: Enhanced Documentation of Spring Boot ConfigurationProperties
CMS-25962: Fixed bug in AbsoluteUrlPrefixRuleProvider matching null
CMS-25676: Improved Acrolinx Plugin
CMS-25563: Normalized Extension Dependency Order
CMS-25421: Fix ParameterAppendingLinkTransformer for opaque URLs
CMS-25158: Consolidated And Updated Oracle Driver Dependencies
CMS-24884: Fixed Bug in Blueprint Link Building
CMS-24169: Update Documentation on CAE Spring Security
CMS-24040: Fixed Cache Size Error

Breaking Changes - 2406.1.0

Fri, 13 Dec 2024 00:03:58 GMT

CMS-25319: Updated to Spring Boot 3.4 and Spring Framework 6.2
CMS-25871: Changed UserProvider Setup Policy
CMS-25371: CKEditor 5 Version Update

Changes and Improvements - 2406.1.0

Fri, 13 Dec 2024 00:03:58 GMT

CMS-26946: Updated Maven dependencies and plugins
CMS-26990: Updated Commerce Client ClientProduct#getCategories
CMS-25708: Deprecation of Google Analytics Connectors
CMS-24847: Updated Hibernate

Bugfixes - 2406.1.0

Fri, 13 Dec 2024 00:03:58 GMT

CMS-25907: Fixed Content Feeder to Detect Cycles in CMS Catalog Categories
CMS-25632: Additional Information on Blob Sharing Configuration Options
CMS-26944: Fixed: LinkBalloon closes when a drag and drop started in CoreMedia Studio.
CMS-25937: Added Protected Users
CMS-25824: Content Lists In Start Workflow Forms Are Now Colorful Again
CMS-25135: Added option to show home folder
CMS-26978: Bugfix: Missing validation of invalid, embedded content in richtext in HeadlessServer
CMS-25420: HtmlFragment did not support data.sizeLong
CMS-24243: Warning for cache configuration of Remote Links cache

Workflows with Faster Execution

Tue, 10 Dec 2024 00:00:00 GMT

A new configuration, Wait for Request Response, to the Request URL address nodes in Engagement Studio was created. This configuration allows workflows to either wait for a response before continuing or proceed without waiting. This update optimizes workflow processing by enabling faster execution when responses are not required for the workflow's purpose.

CMCC-Service Update: New Login Procedure

Thu, 05 Dec 2024 00:06:58 GMT

A new login procedure has been rolled out with the latest infrastructure release.

With this change, CMCC-Service users get redirected to an AWS hosted sign-in page for user authentication.
The functionality remains the same with this release, allowing the use of built-in or external SSO provider users.
This change prepares the infrastructure for future use cases like 2-factor authentication for built-in users.

What's New in CoreMedia - Second Half of 2024: Documentation Site Updates

Thu, 05 Dec 2024 00:06:58 GMT

What's New Page

We improved the entire structure and navigation of our page: https://documentation.coremedia.com/whats-new/

We added new options for filtering (see screenshot below)

Engagement Cloud content is now also accessible here (1)
It’s now possible to create direct links to any content on this page (2)

Upgrades Section

We have added a new guide category: https://documentation.coremedia.com/how-to-guides/upgrades/

Whether you are looking for general information, and helpful tips & tricks when planning an Upgrade, this section now bundles a variety of topics:

Why You Should Perform an Upgrade
How to Manage Upgrade Tasks
General Upgrading Tasks
Upgrading with Git
Release Cycle and LTS Strategy
CoreMedia Upgrade Guides (link list)

Engagement Cloud Topics on Documentation Site

In the course of the last six months, a lot has happened in regard to Engagement Cloud documentation.

We now have:

An Engagement Cloud area containing:

Release notes
User management
Analytics (WIP)
Reference
Tag documentation was added

In Progress:

Analytics field documentation
Personalization (integrates EC + CC documentation)

Check it out, and as always: We are happy to hear your thoughts!

NOTE: If there's any information you need, but could not find on the documentation site, please reach out to us via documentation@coremedia.com.

CMCC-Service Update: Deployment Self-Service for Production Environments

Thu, 05 Dec 2024 00:05:58 GMT

The Deployment Self-Service for Production Environments is now generally available in the Cloud Manager. This feature streamlines deployment processes and introduces new default settings for production environments.

Key Details

Automatic Activation:
The Deployment Self-Service for the production environment is now activated by default.
Deployment Workflow:
Regular deployments should be performed via the Cloud Manager UI or the CMCC-Service API.

* **Handling Additional Tasks:**

If additional tasks are required alongside deployments, for example, a content import, you can still submit a support ticket through the Cloud Manager.

Role Requirements:
To perform deployments in the production environment, users must have either the Developer or Administrator role.
Rolling Deployment Requirements:
A rolling deployment with no downtime on the delivery side is mandatory for production environments.
- For Studio, a maintenance page will be automatically displayed during the deployment.
- Rolling deployments are also supported for pre-production environments but can only be performed via the CMCC-Service API, not the Cloud Manager UI.

CMCC-Service Update: Support for CMCC AEP 2406.0

Thu, 05 Dec 2024 00:04:58 GMT

With the latest CMCC-Service infrastructure release, CMCC AEP 2406.0 is fully supported on all environment types.

Technology Update: MongoDB Alternative for Studio Features

Thu, 05 Dec 2024 00:03:58 GMT

Background

MongoDB (NoSQL database) is currently used for various use cases in CoreMedia Content Cloud, next to a relational database. These use cases are:

My Edited Content
Projects / To-dos
Notifications
Pending / Finished Workflows
Analytics integration
Elastic Social

Customer and partner feedback over the years was that the cost of maintaining and running reliable and performant MongoDB clusters is high, so we are looking for substitutions for these functionalities.

Also, many customers simply do not want to use MongoDB next to the regular SQL database.

SQL-Based Store Features for New Customers Starting With CMCC 2412.0.0

Customers starting with 2412.0.0 can use the new SQL-based store as default as an alternative to the current NoSQL solution. This is recommended to not have to migrate data in the future. Although all features continue to work on the current NoSQL setup. The following features are available on new storage layer:

My Edited Content
Projects / To-dos
Notifications
Pending / Finished Workflows

What Is Staying in MongoDB (for Now)

Analytics data
- Analytics integration will be deprecated and replaced by an Engagement Cloud integration in the future. The current solution still works as before at least until V13 (CMCC 2512).
Elastic Social data
- Will remain in NoSQL storage

Configuration / Documentation

At present, the configuration default is still the NoSQL store. All necessary configuration parameters to use the new SQL-based storage layer are documented. One single configuration section is provided in Blueprint Developer Manual as a single point of entry.

Planned Migration Path Starting With 2506

A migration path is planned to be provided for the following features:

My Edited Content
Projects / To-dos
Pending / Finished Workflows

Features without a migration path:

Notifications are not being migrated
- Notifications will be available on the new storage layer, but data will not be migrated. Existing notifications will be lost during the migration.
Analytics data
- Analytics integration will be deprecated and replaced by an Engagement Cloud integration. There will be no migration path.
Elastic Social
- Will stay on NoSQL store.

In-Memory Solution

At this point, it is not recommended to start projects based on the existing in-memory solution. This setup is deprecated in 2412.0.0 and will be removed in the future.

Data migration for the in-memory solution will be provided but will probably not be as smooth as the regular migration path. A migration path will be provided for:

• My Edited Content • Projects / To-dos • Pending / Finished Workflows

Technology Update: Spring Boot 3.4

Thu, 05 Dec 2024 00:02:58 GMT

Releases 2406.1 and 2412.0 come with the latest Spring Boot version 3.4 that has open source support until November 2025. All relevant 3rd party libraries have been updated to ensure up-to-date and secure setup. Find more information about all the updates and improvements in the Release Notes.

What's New Webinar - Second Half of 2024

Wed, 04 Dec 2024 00:09:59 GMT

There already is a recording of the webinar for the upcoming release 2406.1.0. For our community members, it is available here:

Link

Contact's Data Context ion Engagement Studio’s

Tue, 03 Dec 2024 00:00:00 GMT

Contact Request, Contact attempt ended and Contact ended's nodes on Voice Contact's workflows have been updated to include much more contact's data context to be used and promote easier configurations and dependencies.

Sales Bundle’s App Refactor and Description Added

Tue, 03 Dec 2024 00:00:00 GMT

As requested, we have added a description field to to provide context regarding its purpose, ensuring it can be effectively used across all AI projects and requests. To maintain alignment with our UI/UX standards, we have updated the app to enhance the user experience and ensure consistency with the current platform guidelines.

User Management only available on Contact Center and Analytics Studio

Tue, 03 Dec 2024 00:00:00 GMT

For Simplifying customers an user creation it was removed the user management from Engagement Studio and now it is only allowed to create or edit users in the Contact Center \& Analytics Studio. Total Manager is also a new type of Group/Skill available for Total Managers.

CoreMedia Content Cloud 2406.0.4

Thu, 14 Nov 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2404.6

Thu, 14 Nov 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.8

Thu, 14 Nov 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.8

Thu, 14 Nov 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Italian Language added to Engagement Studio

Tue, 12 Nov 2024 00:00:00 GMT

A new language and resources have been added to the Engagement Studio to be ready for our Italian customers and their call center operations. The added resources were focused for the Operators needs and are and will continue to be updated with every single project.

Bugfixes - 2406.0.4

Mon, 11 Nov 2024 00:03:58 GMT

CMS-25773: Informative Exception for Non-Existing Markup Grammar
CMS-25589: Documentation for cap.server.maximum-startup-delay updated
CMS-25645: Adjustment of enable-sitemap-generation script
CMS-24147: Adjusted *.asRichtextEmbed.ftl templates
CMS-25928: Fixed Layout Bug That Would Freeze The Studio Due To Maximum Call Stack Size Exceeded
CMS-25722: Fixed Bug That Broke Keyboard Navigation Through Document Forms
CMS-25647: Removal: Deprecation for SiteModel's siteIndicatorDepth in Multi-Site for Studio Client
CMS-25613: IntegerPropertyFields do not have an underline
CMS-25737: Fixed thumbnails for augmented commerce items
CMS-25651: External Page validators enabled
CMS-25334: Fixed memory issue for blob loading
CMS-24935: Handled StackOverflowError While Resolving Default Picture (2nd Fix)
CMS-25962: Fixed bug in AbsoluteUrlPrefixRuleProvider matching null
CMS-25563: Normalized Extension Dependency Order

Changes and Improvements - 2406.0.4

Mon, 11 Nov 2024 00:03:58 GMT

CMS-25837: Updated Maven dependencies and plugins
CMS-25831: Third-Party Update: Apache Solr 9.7.0

Hide unnecessary menu fields and move others to global settings

Tue, 05 Nov 2024 00:00:00 GMT

Engagement Studio settings were still presenting a few menus that were already available on Contact Center \& Analytics Studio. To promote a cohesive experience across both platforms, a few menus were hidden or moved.

Improving Visibility for AI Insights

Tue, 05 Nov 2024 00:00:00 GMT

Managers can now access AI-driven insights directly within the listing and aggregation panels.

This update includes new columns for contact summaries, sentiment analysis, and AI classifications, enabling better tracking and decision-making. Summaries can be filtered, searched, and expanded for detailed views. Sentiment and classification data can be aggregated for broader analysis and included as filters or rules.

Exporting options ensure comprehensive reporting.

These additions make managing contacts and monitoring performance more intuitive and efficient.

Real-Time Insights into Waiting Queues for Supervisors

Tue, 05 Nov 2024 00:00:00 GMT

Supervisors can now access detailed, real-time information about customer waiting queues within the Call app. By clicking on the "Waiting Queue" section, a dialog displays the position, skill ID, skill name, and waiting time for customers. For "All Skills," the data is ordered by waiting time in descending order. Individual skill views provide focused insights.

This feature helps supervisors optimize operator allocation and improve queue management with updated data at a glance.

Adding or Removing Visitors to Segments on Workflows

Tue, 29 Oct 2024 00:00:00 GMT

A new node was added to the Visitor, Session, Voice Contacts and Outbound Campaigns' allowing this node to ADD or REMOVE any visitor to a given segment.

Automatically Start Outbound Contact on Scheduled Calls

Tue, 22 Oct 2024 00:00:00 GMT

The introducing of the "Automatically Start Outbound Contact on Scheduled Calls" feature, enabling managers to optimize outbound scheduling. When activated, scheduled calls initiate automatically at the set time if the assigned operator is ready. A countdown notification ensures operators are prepared before the call begins. Unanswered or missed calls are flagged for rescheduling. This feature simplifies scheduling, reduces manual effort, and improves operator flows and customer interaction management.

CoreMedia Content Cloud 2406.0.3

Fri, 18 Oct 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2404.5

Fri, 18 Oct 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.7

Fri, 18 Oct 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.7

Fri, 18 Oct 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2406.0.3

Fri, 18 Oct 2024 00:03:58 GMT

CMS-24694: CAE Feeder Limits Feeding of Large Binary Values in AMDocumentAsset
CMS-25278: Updated Spring Security

Bugfixes - 2406.0.3

Fri, 18 Oct 2024 00:03:58 GMT

CMS-25496: Improved Logging for Server Import
CMS-25570: Fixing a related teaser overlay mechanism resolved this behavior
CMS-25403: Fix for JPEG Image Upload Failure
CMS-21492: Content Hub: Delete temporary files after import
CMS-25749: Pendo plugin v2.2.0
CMS-25553: Update of Pendo plugin to version v2.1.0
CMS-25610: Headless Server Bugfix: Empty HTML in Html Fragments leads to Exception
CMS-25435: Headless server can be run without commerce extension
CMS-25167: Documentation
CMS-25421: Fix ParameterAppendingLinkTransformer for opaque URLs
CMS-24884: Fixed Bug in Blueprint Link Building
CMS-24040: Fixed Cache Size Error

Changes and Improvements - 2406.0.3

Fri, 18 Oct 2024 00:03:58 GMT

CMS-25509: Updated Maven dependencies and plugins
CMS-25375: Missing CORS configuration don't disable CORS protection anymore
CMS-25550: Upload Dialog Post Upload Actions
CMS-22625: Content Hub: Improved initial page load behavior for small page sizes
CMS-25725: Update of springdoc to 2.6.0
CMS-25603: HeadlessServer: LinkWriter of Richtext Transformation now able to invoke AttributeTransformers

New domain configuration on chatbot product

Thu, 17 Oct 2024 00:00:00 GMT

We released a new configuration update for our chatbot product. The domain ".smarkio.io" was replaced with ".ca.engagement.coremedia.cloud" to align with our evolving platform. For staging environments, inputting "staging" will now connect to ".ca-stg.engagement.coremedia.cloud". This update ensures better integration and consistency across environments, enhancing your experience with the product.

Removed Associations tab from Audio App for IVR audios

Thu, 17 Oct 2024 00:00:00 GMT

We've made an important update to the Audio App for IVR audio type by removing the Associations tab. This enhancement simplifies the interface because, for now, we are not able to identified what are the IVRs using the audio.

Seamless Transition Between Live Chat and While Maintaining Context

Thu, 17 Oct 2024 00:00:00 GMT

This feature ensures that when users move between the live chat and chatbot, or navigate away from the chatbot to a different landing page and return, their session remains active. The past conversation context will be maintained, allowing users to resume their interaction without interruption, whether they switch to live chat, refresh the page, or visit a different landing page before returning to the chatbot. This ensures a smooth and continuous user experience across interactions.

Timeline Component Added for Distribution Skill Timetables

Thu, 17 Oct 2024 00:00:00 GMT

We added a new Timeline component to the Timetable tab for skills with a delivery type of "distribution". This improvement made it easier to identify the child timetables linked to these skills. Additionally, users could now access and open child timetables directly from the distribution settings, streamlining workflow and enhancing overall management efficiency.

Distribution - timetable

Wed, 02 Oct 2024 00:00:00 GMT

We have removed the time setting from the Distribution delivery method as it no longer impacts the scheduling windows. Instead, the timing of the daughter elements is what now affects the distribution process. In the near future, we will introduce a new feature that displays the daughter timings, providing enhanced visibility and facilitating better analysis of their impact."

Operator Code Validation: Error Handling for Codes Starting with '0' and Duplicate Codes

Wed, 02 Oct 2024 00:00:00 GMT

An error message now appears when an operator attempts to save an operator code that begins with '0'. The system prevents saving and prompts the user to enter a valid code that does not start with '0'. Additionally, the warning message for codes that already exist has been improved. If a duplicate code is entered, the system will notify the operator and suggest an alternative random digit code.

Error: "Operator codes starting with '0' are not allowed. Please enter a valid digit code."
Warning for duplicates: "The operator code entered is already in use. Suggestion: ."

Period's Date Field

Wed, 02 Oct 2024 00:00:00 GMT

Once the date field used for the period can differ for different data sources and to give visibility to the users of the field being used, a new field was added to the panels' properties configurations showing the fields name, but still not allowing to change it.

Scheduling Calls at the Last Minute of Opening Hours

Wed, 02 Oct 2024 00:00:00 GMT

We've resolved a bug affecting the scheduling of calls during the final minutes of a skill's opening hours. Previously, the closing time was displayed as an available time slot for scheduling, which should not have been allowed.

Fix Highlights:

For example, when a 15-minute time slot is defined, and the skill closes at 10:00:00 p.m., the the last available slot for scheduling shown will begin at 9:45:00 p.m.
Calls can be launched during this final slot up until 10:00:59 p.m., ensuring calls do not exceed the defined closing time.

This fix ensures that calls are scheduled only within the proper operational window, aligning the last slot with the closing time.

Description field on profiles

Thu, 19 Sep 2024 00:00:00 GMT

A new description field was added providing context or additional information about the profile.

The GET/profile restapi method request was updated to include the description field on responses.

Two new methods were created :

GET/profile/:profileid -> Returns a profile name and description by given id

PUT/profile/:profileid -> Updated a profile name or description by given id

Description field on segments

Tue, 17 Sep 2024 00:00:00 GMT

A new description field was added providing context or additional information about the segment.

Updated existing restapi method requests to show, add, configure or update the description parameter:

GET/segment -> Returns a list of segments and showing the description parameter as part of the segment information

POST/segment -> Add/create a new segment to the segments list also adding the description as an optional parameter

GET/segment/:segmentid -> Returns a segment name and description by given id

PUT/segment/:segmentid -> Update a segment name or description by given id

Add IVR Audio Type to Audios App

Tue, 03 Sep 2024 00:00:00 GMT

We're excited to announce new enhancements to the Audios App, making it easier to manage IVR-related audio files. A new audio type called "IVR" has been added to the Audios App, specifically designed to manage audio files for Interactive Voice Response (IVR) systems. For every new IVR audio file added, the system will now generate a path, which is saved after the file is uploaded. Total manager can easily copy the audio path by hovering over the provided icon. A tooltip will display "Copy" to streamline sharing with the PS team for IVR integration.

This update simplifies the management and accessibility of IVR audio files, ensuring smooth operation for adding files to the IVR systems.

Add Recording Option to Distribution Skill

Tue, 03 Sep 2024 00:00:00 GMT

We've introduced a new enhancement that adds the Recordings tab to skills of the Distribution delivery type. Partial recording is not available.

Add the Artificial Intelligence separator for IVR delivery

Tue, 27 Aug 2024 00:00:00 GMT

We've introduced a new enhancement that adds the Artificial Intelligence tab to skills of the IVR delivery type.

Audios App for Operators

Tue, 20 Aug 2024 00:00:00 GMT

Operators can now listen to audio files directly in the Audio app. While the functionality allows for convenient playback, note that editing, inactivating, or performing any other modifications to the audio files remains restricted.

This update focuses on improving accessibility, enabling operators to quickly reference or review audio recordings as needed.

CoreMedia Content Cloud 2406.0.2

Fri, 16 Aug 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Breaking Changes - 2406.0.2

Fri, 16 Aug 2024 00:03:58 GMT

CMS-15884: Starting XML Importer in a Docker Container
CMS-24982: Changed Signature CartService#deleteCartOrderItem
CMS-25362: Reverted behavioral change of BELOW folder queries in the QueryService

Bugfixes - 2406.0.2

Fri, 16 Aug 2024 00:03:58 GMT

CMS-25255: Fixed Blob Sharing ID Inconsistency
CMS-24727: Decreased Log Level For Some very Frequent Log Messages In The CAE Feeder
CMS-25105: Added apache httpcomponents5 runtime dependency
CMS-24695: Made TransformedBlobHandler a page handler
CMS-22836: Changed generation of RSA keys via CAE application
CMS-24129: CKEditor5 cursor issue fixed
CMS-25467: Fixed an issue with loading projects created before 2406.0.0
CMS-19645: Elastic Social Link Building Properties
CMS-25416: Fixed a Bug Regarding Store Handling on Commerce Adapter Connection Loss
CMS-25335: Bugfix: Headless supports servlet context path for Persisted Queries over REST
CMS-24871: Enhanced Documentation of Spring Boot ConfigurationProperties
CMS-25382: Consolidated And Updated Oracle Driver Dependencies

Changes and Improvements - 2406.0.2

Fri, 16 Aug 2024 00:03:58 GMT

CMS-25290: Updated Maven dependencies and plugins

CMCC-Service: Decommission of Ingest Service v.1

Thu, 15 Aug 2024 00:02:58 GMT

With the September 2024 infrastructure release for CMCC-Service, Ingest Service v.1 will be removed. Therefore, action may be required.

In case you are already using Ingest Service v.2, or don’t use the Ingest Service at all, you don’t have to change anything.

If you are still using Ingest Service v.1, please make sure to migrate to Ingest Service v.2 by September 15th, 2024 at the latest.

The Ingest Service v.2 is already available in all of your environments. You can find all links to the Service API in your Cloud Manager.

The change affects all of your environments and Ingest Service v.2 is already available – the links to the Service API are in your Cloud Manager.

In general, to migrate to Ingest Service v.2, you have to change the URL from /ingest/v1/ to /ingest/v2/.

While the v.1 API calls still exist in v.2, they have been extended to support UUIDs in a backward compatible way.

New calls have been added for asynchronous repository operations (publish, withdraw). Models are extended with new (read only) attributes. Clients usually discard these when deserializing, otherwise the client side models need to be adapted. Error responses have changed, so you have to adapt your client code accordingly in case it processes the error.

Hence, unless you have programmed something unusual, a change of the URL path is sufficient.

Contact our support should you have any questions or concerns regarding this topic.

In-Queue position announcement

Tue, 23 Jul 2024 00:00:00 GMT

We are thrilled to announce the launch of the In-Queue Position feature in our cloud contact center. This innovative addition provides customers with real-time updates on their position in the call queue or the time expected to wait in the call queue, enhancing transparency and managing expectations effectively.

By informing callers of their queue status, this feature aims to reduce frustration and improve overall customer satisfaction, while also helping to lower call abandonment rates.

New audio type added to the Audios App: Automated Response Audio

Tue, 23 Jul 2024 00:00:00 GMT

We are excited to introduce a new audio type, "Automated Response Audio," to the Audios App. This addition empowers managers to upload and manage pre-recorded messages. This update is part of our ongoing initiative for adding voice action to ByCard.

Contact ended event configurations on Voice Workflows

Tue, 16 Jul 2024 00:00:00 GMT

Voice contact's workflows can be used for more actions than just create new contact attempts. Sometimes they are used to send notifications after an attempt. In this case, the notification does not represent a contact/attempt and the default "end of call" event is not needed. To guarantee that this event is not launched for these cases we created a new property inside the Voice contact's Workflows that allows you not to send the event. This information is also visible in a properties' column on a list of workflows presented by a bell if active and a crossed bell (disabled) if inactive.

Language Consistency for Voice Campaign Contacts

Tue, 16 Jul 2024 00:00:00 GMT

We are pleased to announce an improvement to our voice campaigns: all voice contacts created from a voice campaign will now maintain the language configured on the voice campaign. This ensures that communication with your customers remains consistent and coherent, adhering to the language preferences set during the campaign configuration.

This update aims to improve the customer experience by providing them with interactions in their preferred language, thereby enhancing engagement and satisfaction.

CoreMedia Content Cloud 2406.0.1

Fri, 12 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2404.4

Fri, 12 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.6

Fri, 12 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.6

Fri, 12 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Changes and Improvements - 2406.0.1

Thu, 11 Jul 2024 00:03:58 GMT

CMS-25345: Updated Tomcat to mitigate CVE-2024-34750

Exclusions by Hours in Teams App's Timetables Exception Rules

Thu, 11 Jul 2024 00:00:00 GMT

We are excited to introduce a new feature in the : Exclusions by Hours in Timetables Exception Rules. This functionality allows users to define specific periods as exceptions to the main timetables, affecting both Working Hours and the Starting Time of Automatic Calls. These exceptions represent negative periods, indicating exclusions for the selected days and hours.

When adding a new exception rule, the current day is automatically selected, with the default period set from today's date to today's date. In cases where there are intersecting periods, the system will consider the sum or join of both periods, ensuring comprehensive coverage of the specified exclusions.

This enhancement aims to provide more precise control over scheduling, improving overall operational efficiency.

CoreMedia Content Cloud 2406.0.0

Mon, 08 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2404.3

Mon, 08 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.5

Mon, 08 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.5

Mon, 08 Jul 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Studio Enhancements - Studio In-App Guides for Self-Managed Customers

Thu, 04 Jul 2024 00:06:59 GMT

When looking for specific information, depending on the learning type, some users find it too “time-consuming” to browse lengthy manuals for web help. For this audience, in-app guides might be the solution.

We introduced them for CMCC-Service customers in the previous AEP. From this version (12.2406.0.0) on, guides together with usage analytics are bundled for all customers, including self-managed.

If you want to learn more about our in-app guides, have a look at the What’s New from the 2404 release or here: https://documentation.coremedia.com/whats-new/#studio-enhancements---studio-in-app-guides-in-cmcc-service

Studio Enhancements - Event Hub for Self-Managed Customers

Thu, 04 Jul 2024 00:05:59 GMT

CoreMedia Event Hub enables you to reuse content outside your CoreMedia system and keep external systems up to date with content events without customizing CoreMedia’s specific code.

Additionally, content creators can be notified about changes to workflows or other editorial actions outside of Studio.

While CoreMedia Event Hub was only available to CoreMedia Content Cloud Service customers, it is now also available for self-managed installations. Moreover, the Docker Container with the Event Hub Listener is available for download as well as documentation for setup and configuration.

Extended Event Hub Filtering Capabilities

Thu, 04 Jul 2024 00:04:59 GMT

A new attribute 'contentHierarchy' was added to content events. This allows for easy filtering based on abstract document types.

Filter Test Page

A filter test page is now available on the documentation site with comprehensive example events to test your filter expressions.

To learn more, visit https://documentation.coremedia.com/features/event-hub-service/event-hub-filtertest-page/

Spring Boot - Update to Spring Boot 3.3

Thu, 04 Jul 2024 00:03:59 GMT

2406.0.0 comes with the latest Spring Boot 3.3 that has Open Source Support until May 2025. All relevant 3rd-party libraries have been updated to ensure a setup that is up-to-date and secure.

Breaking Changes - 2406.0.0

Thu, 04 Jul 2024 00:03:58 GMT

CMS-24165: Third-Party Update: Apache Solr 9.6.1
CMS-24585: Reworked CAE security configuration API
CMS-25106: Third-Party Update: pnpm to version 9
CMS-23308: Overhaul of WorkflowValidation Settings
CMS-24909: Removed dependency management for Google APIs Client Library for Java
CMS-25260: Changed return types in ElasticSocialSettings to allow encryption and decryption of secrets
CMS-24141: Updated maven-enforcer-plugin
CMS-24945: HeadlessServer: Update to GraphQL-Java 22.1
CMS-24798: Code cleanup: Removed unused SchemaParser
CMS-24683: HeadlessServer: Missing support for blobs in structs fixed
CMS-19714: Headless-Server major update to Spring-GraphQL
CMS-24975: MariaDB Community Server: Known to Work State Discontinued
CMS-24338: Removed Package com.coremedia.transform.impl from Public API
CMS-22570: Integer Properties can now be used for the creation of new content with the Ingest Service
CMS-22469: Using DataSize in ConfigurationProperties for Human-readable Capacity Specifications

Bugfixes - 2406.0.0

Thu, 04 Jul 2024 00:03:58 GMT

CMS-24789: Fixed CAE Feeder Configuration of Content Repository
CMS-24773: Fixed Loading of Multiple Document Type Model Files in XML Repository
CMS-24765: Fixed Content ID Comparison on Client-Side Query
CMS-24310: Improved Performance for Large Structs
CMS-24109: Improved Publication Performance
CMS-22943: Configuration of Custom MIME Types
CMS-15270: Theme Importer Logging
CMS-24830: Old SiteFilter is configured to avoid unwanted site resolvings
CMS-24711: Updated and optimized @coremedia/brick-mediaelement
CMS-24946: Fixed Bug Where Content Items Could Not Be Opened From Library When DefaultTabStateManager is Disabled
CMS-24881: Control Room: Fixed non localized label 'Withdraw All'
CMS-24745: Locale Switcher: Wrong Master Site Information
CMS-24730: Taxonomy Performance Issue
CMS-24709: Removed "SiteAwareFeatureUtil.preLoadConfiguration()" from Startup
CMS-24622: solved dialogue showing up late in workflow app
CMS-24551: Added Taxonomy Context Documentation
CMS-24336: Exclude internal documents of type EditorProfile from "My Edited Content"
CMS-23998: Client Personalization Monetate deadlock in experiences fixed
CMS-23482: Content-Disposition Header for BLOB Download in Studio Fixed
CMS-23104: Content Hub: Improved Logging
CMS-18687: Fixed Translation Status Widget
CMS-18488: Fixed Translation Search Filter
CMS-24354: Added missing master link property for P13N extensions doctypes
CMS-24768: Lookup of Augmented Pages improved
CMS-24682: Bugfix: Maximum search limit was ignored
CMS-23928: Documentation for Custom Filter Queries
CMS-23916: Bugfix: Headless-Server MediaController does not consider validity date
CMS-24719: Headless Configuration Issue behind a proxy solved

Changes and Improvements - 2406.0.0

Thu, 04 Jul 2024 00:03:58 GMT

CMS-25131: Removed plugins.early-starters property in favor of new plugin descriptor property
CMS-24725: Third-Party Update: Bouncy Castle
CMS-24612: Updated Maven dependencies and plugins
CMS-24348: cm query Provides Format Option
CMS-24944: Changed management of reactor dependencies to BOM imports
CMS-25035: Public API Changes of Projects API
CMS-24863: Bundle CoreMedia Studio In-App Guides and Tracking Plugin into Blueprint
CMS-24025: Developing Studio Apps Public API and Documentation
CMS-24023: Studio Apps Public API Avaliable
CMS-23951: Exclude predefined system users from User Changes App

Integration of Engagement Cloud A/B Testing With Content

Thu, 04 Jul 2024 00:02:59 GMT

With CoreMedia Engagement Cloud, you can now use a/b testing campaigns to determine the "best working" content. You can create so-called Experience content in Studio, and will see all the a/b testing campaigns from your connected Engagement Cloud account.

You can assign content for each of the a/b tests variants. The rendered content will be automatically calculated when delivered on your website through the Engagement Cloud JavaScript tag integration. Plus, you can easily switch to the Engagement Cloud interfaces to edit the a/b tests setup.

Content Cloud - Service

Thu, 04 Jul 2024 00:02:58 GMT

CMCC-Service now supports CoreMedia Content Cloud 12.2404.x for all environment types.

Engagement Cloud: New App for Audio Management

Thu, 04 Jul 2024 00:01:59 GMT

The Audio App is an application within the CoreMedia Contact Center and Analytics Studio which allows you to centrally manage your audio files.

Here are the advantages and functionalities available with the Audio App:

Beyond Business Hours: Manage audio messages informing customers of operating hours.
Intro Audio: Create and manage introductory greetings for customers.
Music on Hold: Organize and deploy background music to entertain and inform customers while they wait.
Operator Identification: Manage audio prompts identifying operators.
Voicemail Detection: Handle audio files for detecting and managing voicemail interactions.

How to use this App

Audio App allows you to upload and associate audio files to team skills. Contact Center and Analytics Studio play the audios in special situations. For example, music for customers on hold, privacy warnings, or operator introductions.

The Audio App has the following functionalities:

Upload new audio files
Associate audios with different languages
Edit audio file details
Associate audio files with team skills
Activate and deactivate audios
Visit our documentation site for more information and useful how-to guides.

Link: Learn how to upload and associate audio files to be used in teams and skills

New validation list type in chatbot and automation studio

Thu, 04 Jul 2024 00:00:00 GMT

We are pleased to announce the addition of a new 'url' validation list type to facilitate external API integrations. Configuration screens have been updated to display relevant information based on the selected validation list type, which can now be defined only once during creation for consistency. Additionally, all backend processes have been updated to support the new 'url' validation list. These improvements aim to increase workflow efficiency and provide greater adaptability in managing validation processes.

CoreMedia Content Cloud 2404.2

Tue, 28 May 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.4

Tue, 28 May 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.4

Tue, 28 May 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Connect Chatbot and Automation Studio Attributes with Engagement Cloud Attributes

Thu, 23 May 2024 00:00:00 GMT

We are thrilled to announce an upgrade that makes chatbot information more accessible within Engagement Cloud, enhancing platform cohesion and integration. This update allows to seamlessly map and synchronize chatbot and automation attributes with Engagement Cloud, providing a unified experience.

The information collected by the chatbot about a visit, is now accessible on ByCard so that the operator can interact with the visitor on live chat with all the information available.

By integrating chatbot data directly into Engagement Cloud, visitors are mapped and connected in both platforms. This new feature streamlines data handling, enabling more accurate and effective automation processes, and solidifies the cohesive functionality of our platform.

Contacts Automatically Classified Without Operator Intervention

Tue, 14 May 2024 00:00:00 GMT

In our ongoing efforts to improve the user experience, automating less critical tasks and avoid redundant actions to operators, we have implemented an improvement in the automatic classification of call contacts. With this update, contacts that are automatically classified by timeout or transfer actions no longer display the "Classify" button in ByCard to Operator.

The supervisor can still re-classify these contacts and operators gain time to focus on classifications that bring more return.

CoreMedia Content Cloud 2404.1

Mon, 22 Apr 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Campaigns - Campaign Delivery for Headful Delivery with CAE

Mon, 15 Apr 2024 00:06:59 GMT

A new CAE plugin is available to render content based on CoreMedia Campaigns using CAE and FreeMarker templates. The plugin connects to the Campaigns headless API to calculate the content being displayed.

To use the plugin, at least 2310.3, 2401.4, or 2404.1 is required. These versions contain the appropriate extension points.

Core Functionality - Restriction to 2GB for Blobs Removed

Mon, 15 Apr 2024 00:05:59 GMT

CMCC has introduced support for handling blobs larger than 2GB, referred to as "huge blobs," on external media stores like Filestore, S3Store, and Blob Service. These huge blobs can be uploaded and downloaded using various methods, such as Unified-API clients, server import/export, and Studio, as well as delivered via CAE and Headless Server.

Internal testing has been conducted with 5GB blobs to verify functionality, and depending on network performance and system stability, even larger blobs may be possible. Presently, the maximum size supported for S3Store, and Blob Service is 5GB. The system supports "ranged requests" for handling large blobs efficiently, but image transformation on huge blobs is not supported due to memory capacity limitations.

Studio Enhancements - Studio In-App Guides in CMCC-Service

Mon, 15 Apr 2024 00:04:59 GMT

CoreMedia Studio for CMCC-Service customers on version 2404 and newer now comes with the Guide Portal, which contains many helpful in-app guides to explain functionality with easy-to-follow instructions right within Studio (hence the term “in-app guidance”).

Once you have given your consent, you will find the Guide Portal icon (1) enabled by means of a question mark icon in your toolbar:

Within the Guide Portal (2), the in-app guides have been grouped into several categories to both ease onboarding and help advanced users find what they need faster. It will also keep you informed about new features and functions, and more!

It is possible to change your consent settings at any time, for example, if you have not enabled the in-app guides initially, and now want to use them, you can simply change your user settings under “Permissions” in your “Preferences”.

NOTE
For the in-app guides to work in Studio, data tracking is needed to ensure that they "appear" at the correct elements. The statistics we gather help us to gain a better understanding of what we can improve. This does not include any personal data or sensitive information.

Below, a brief example of how steps in an in-app guide look like:

Engagement Cloud Integration - Personalization Hub with Engagement Cloud Segmentation

Mon, 15 Apr 2024 00:03:59 GMT

With CoreMedia Engagement Cloud, you can now use segmentation to target content based on profiles and segments. When you create segmented content in Studio, you will see all the segments and profiles from your Engagement Cloud account.

You can manually select segments and profiles for previewing, and they will be automatically calculated when the content is delivered on your website through the Engagement Cloud JavaScript tag integration.

Plus, you can easily switch to the Engagement Cloud interfaces.

New Engagement Cloud was Integrated into Content Cloud

Mon, 15 Apr 2024 00:03:58 GMT

CoreMedia Engagement Cloud is a comprehensive solution set that is part of the CoreMedia Experience Platform, empowering brands to guide consumers through their buying journey by ensuring the right information gets to the right customer at the right time. No matter if it’s on the website, in the app, or via social media - through AIchatbots, messaging apps, voice and video calls with human interactions - buying journeys are made easy and exciting.

Engagement Cloud is designed to drive impact and revolutionize how businesses interact with their customers. At its core, Engagement Cloud is focused on converting visitors, a pivotal concept aimed at maximizing the potential of existing traffic on various digital channels, including websites, apps, and landing pages. By refining lead quality and boosting return on investment, Engagement Cloud empowers businesses to transform casual online interactions into valuable business opportunities.

More than just a marketing tool, Engagement Cloud serves as a centralized hub that seamlessly integrates marketing initiatives with customer experience strategies. It operates on the principle of business-driven technology, placing the customer firmly at the center of its operations. Through a combination of automation technology and customer-centric approaches, Engagement Cloud enables businesses to not only meet their marketing objectives but also enhance the overall customer experience.

Furthermore, Engagement Cloud is continuously evolving to adapt to the ever-changing landscape of digital marketing and consumer behavior. With a focus on driving impact with AI and a human touch, Engagement Cloud remains at the forefront of empowering businesses to stand out with exceptional customer experiences.

In essence, Engagement Cloud is more than just a marketing platform—it's a transformative solution that empowers businesses to create personalized and engaging experiences for their customers, driving long-term success and fostering lasting relationships.

To get all the Engagement Cloud features, add the CoreMedia tag into your CAE (Content Application Engine) or Headless Server pages as follows:

For additional information, please refer to our documentation site at https://documentation.coremedia.com/how-to-guides/engagement-cloud/usingcoremedia-tag/

CMCC-Service - Support for CMCC 12.2401

Mon, 15 Apr 2024 00:02:59 GMT

For CMCC-Service, an infrastructure upgrade is currently being rolled out. Each customer will be notified about the exact date individually.

With the upcoming CMCC-Service release, CoreMedia Content Cloud 12.2401.x is fully supported.

CMCC-Service - Production Deployment Self-Service

Mon, 15 Apr 2024 00:02:58 GMT

With the upcoming CMCC-Service release, we support self-service deployments in production environments via the CMCC-Service API. All deployments in production will utilize rolling updates of the delivery applications with automatic load detection and scale out when necessary to avoid any service degradations on the delivery side.

For the editorial backend application (Studio), a maintenance mode will be activated during the deployment and deactivated afterwards. The Production Deployment Self-Service feature will not be activated immediately after the upgrade, and we will notify each customer individually when their CMCC-Service account is ready.

As we follow an API-first strategy, the feature is not available from the Cloud Manager from the beginning. Deployments in pre-production environments are still available via the Cloud Manager.

Content App Visual Refresh

Mon, 15 Apr 2024 00:01:59 GMT

CMCC12 comes with a Content App that is more coherent with more recent Studio Apps like the Workflow App and CoreMedia Campaigns. The main goals were to make the Content App more modern, cleaner, and more fun to use in general.

A new color scheme that brings more overall contrast to the Content App was introduced:

Usable UI items and dialogs stand out more noticeably against the background and are easier to find and use.
The blue look was chosen to transport a calm atmosphere and is directed towards users that spend long hours working with the system.

Overall, the Content App is spacier than before, which feels less cramped. Larger fonts and icons are used to support users in their everyday tasks, and round corners give it a smoother, more soothing look.

In the Library, icons (actions) and actual content items have been brought closer together for more convenience.

A more distinguishable search mode was introduced, the filter sidebar was redesigned, and search slots have been reworked to look and feel the same throughout the Content App.

Finally, a view for larger thumbnails was added to the Library to make it easier to find and work with images.

The Start Workflow dialog was redesigned as well. Besides the new look, it is now resizable vertically as well as horizontally, which should make it a lot easier to consume all the information it holds. Plus, the content list is now the same as in the Workflow App for more orientation.

Finally, Content App animations for several states like empty, loading, or finished have been updated.

Documentation: New Section for CMCC Upgrades

Mon, 15 Apr 2024 00:00:59 GMT

If you are planning an upgrade from one CMCC-S version to another, have a look at our new Upgrades How-to section on the documentation site for general information on how to upgrade your workspace.

The new section has an entry point directly on our Documentation home page:

In addition to general how-to and concept guides, the actual Upgrade Guide for v12 is available in time for the new release.

So far, we have the following topics (see the list below, which includes the links). If you have some feedback and/or if you feel like some important information is missing there, please reach out to the CoreMedia Tech Writing team, we’d be glad to hear your thoughts!

CoreMedia Release Cycle and LTS Strategy describes the CoreMedia release cycle and the long-term support strategy, and all the changes in that matter. This will be especially interesting for our long-term customers and partners to learn what will change in the future.
Why You Should Perform an Upgrade is all about the technical and business reasons for upgrading your workspace and provides some additional know-how.
How to Manage Upgrade Tasks provides you expert knowledge on how to manage the upgrade tasks. All these tasks have been thoroughly tested and proved to be helpful for many partners.
General Upgrading Tasks describes the general steps to perform when upgrading your workspace. For example, upgrading to the last version of your current version, removing outdated components, and merging the new version of the CoreMedia Blueprint.
Upgrading with Git describes, in general terms, how you can merge the new version of the CoreMedia Blueprint into your existing workspace.
Upgrade Guides leads you to all existing upgrade guides, for example, to the latest one: the Upgrade Guide for CMCC 12.2404.

CoreMedia Segmentation and Personalization integration

Thu, 04 Apr 2024 00:00:00 GMT

Integrating CMEC's personalisation capabilities into the CoreMedia Personalization Hub offers a solution for customers aiming to deliver personalized experiences through CMCC. This integration ensures all users can create engaging and tailored experiences effectively for specific segments and also use A/B testing campaigns to optimize content and achieve impactful results.

A new Content view was developed to present all existing (print) and future events. Add this view to an aggregation panel on Contact Center and Analytics Studio to access analytics and measure their success.

A/B tests campaigns on Engagement Studio were also updated allowing to visualize a few conversion goals ( url, contacts \& events) related to content prints.

Content View Documentation: https://documentation.coremedia.com/analytics/reference/aggregation-panels/content/

Updates to Libraries and Frameworks

Tue, 26 Mar 2024 00:06:59 GMT

Java 11 is nearing its end-of-life and therefore, CMCC 12 is upgraded to Java 17 LTS.

Spring Boot, the Spring framework, and dependent 3rd party libraries are also upgraded to the most recent versions as the previously used Spring Boot version ran out of opensource support and does no longer receive bug- and security-fixes.

These updates contribute to ensuring modern and secure software and the ability to incorporate upcoming bugfixes and security patches.

Spring Framework 6.1 and Spring Boot 3.2 require updating to J2EE 9. This update also affects many third-party dependencies which partly introduce breaking changes. Thus, updating to CMCC12 requires manual migration effort.

Please refer to the CMCC12 Release Notes and our Documentation Portal for details.

Please note, that some of our manuals you find there are not for v12 yet. Release Notes, Link: https://documentation.coremedia.com/cmcc-12/artifacts/2401/release-notes-webhelp/content/Preface.html

Documentation Portal, Link to detailed information about CoreMedia Content Cloud: https://documentation.coremedia.com/reference-materials/

Campaigns - Localization of Campaigns

Tue, 26 Mar 2024 00:05:59 GMT

It is now possible to select and deselect all available locales when creating localized campaigns. This makes creating localized campaigns more convenient and saves a lot of clicks when working with many locales (see screenshot below).

Campaigns - Collect Information on Missing Content in Target Site

Tue, 26 Mar 2024 00:04:59 GMT

When creating localized campaigns, CoreMedia Campaigns will find already translated or synced content objects in the target sites and will bind them to the according slots of the newly created campaigns.

Up to now, there has been an info dialog in case any content could not be associated because it does not exist in the target site yet. This information has been made persistent within a project that provides information on all content that could not be assigned to a created localized campaign because it does not exist in the target language yet.

The creation of a project is optional and can provide a starting point for further content localization. It contains information on date of creation, origin, as well as target site. To-dos are created for each target site, along with a list of missing content to give an overview of what is missing (and where).

Campaigns - Collapsible Slot List

Tue, 26 Mar 2024 00:03:59 GMT

The list of the slot assignment dialog is now collapsible. This hides a lot of functionality from the user after the slot definition is done to focus on the actual content assignment of a campaign.

Campaigns - Slot List

Tue, 26 Mar 2024 00:02:59 GMT

Slot selection has been made more convenient with the next release of CoreMedia Campaigns. As soon as refinements are selected, an additional list of slots is provided above the All-Possible-Slots List.

This new list contains slots defined by page grid segments of the selected pages. This will make it easier to find relevant slots in a potentially very long list of available slots. If more than one refinement is added, all applicable slots will appear in the top list.

Removal: Site Manager

Tue, 26 Mar 2024 00:01:59 GMT

CoreMedia SiteManager has been deprecated for editorial use since version 1907.1. As part of our ongoing efforts to enhance functionality and streamline operations, its most relevant features have been seamlessly integrated into CoreMedia Studio.

Following our recommendation to customers to migrate their editorial processes, we are now poised to complete the removal of CoreMedia SiteManager in version 12.

Removal: JSP Support

Tue, 26 Mar 2024 00:00:59 GMT

JSP is an older technology no longer recommended by Spring Boot. The shift away from JSP, in favor of more modern template engines, is driven by the desire for cleaner code, improved separation of concerns, better tooling support, and an enhanced developer experience in the ever-evolving landscape of web development.

CoreMedia Content Cloud 2401.3

Fri, 15 Mar 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.3

Fri, 15 Mar 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.2

Mon, 12 Feb 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2401.1

Mon, 05 Feb 2024 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2310.2

Wed, 13 Dec 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2307.3

Wed, 13 Dec 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.9

Tue, 12 Dec 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Secure Credentials Storage

Mon, 13 Nov 2023 00:06:59 GMT

More and more secrets are stored in settings documents through CoreMedia Studio, i.e., connection credentials for our various hubs, for example, the Commerce Hub, Content Hub, or the Experience Feedback Hub.

We now provide a more secure way for our customers to manage their credentials for connection to 3rd party services.

Our product already has an encryption service based on Java Keystores, which will be used as a foundation for the solution. In addition, we updated the encryption service and made it Spring based by default. This eases configuration and addition of different encryption service implementations in the future or on project level.

Main Features:

• Secrets in Settings can now be encrypted via Studio.

• Encrypted Strings are stored as Blobs with a dedicated MIME type, and displayed as type “Secret”.

• Secrets cannot be retrieved as plain text in Studio to increase security.

• API for decryption exists and Content Hub and Feedback Hub are decrypted transparently for easy usage with existing adapters.

What is the value of Secure Credentials Storage?

• Sensitive data like passwords or access keys are not visible in plaintext to editorial users and Delivery APIs.

• An additional password management system is not needed, and encrypted data is stored in the content server database.

CoreMedia Campaigns

Mon, 13 Nov 2023 00:05:59 GMT

Up to this point, our customers have relied on creating their campaign workflows in CoreMedia, utilizing features and functionalities such as content validity and projects. While these tools have served them well, we've always wanted to provide a more mature solution in the long run.

The end users, who are essentially our customers' customers, have become increasingly discerning and demanding. They now require marketing managers to consider a multitude of factors, including various formats, geographical locations, channels, languages, and many other elements. All these considerations contribute to the growing complexity in meeting these evolving expectations.

To address this challenge, we recognized the need for a powerful and efficient solution. This realization has driven us to set CoreMedia Campaigns to provide a simpler and more effective method for managing campaigns.

Main Features:

• A wizard to create campaigns that help the campaign creator avoid mistakes and errors while setting up the campaigns.

• A calendar view to have a complete overview of the created campaigns and manage them in a simple and effective way.

• Orchestration of localized campaigns reducing complexity when managing campaigns in different languages, across different territories, organized by CMS sites

• The rendition of the content is based on headless delivery that combines the content of the campaigns with the elements from the pages generated by the CoreMedia software.

• A set of APIs that enables communication with CoreMedia repositories, allows campaign managers to access the content to use for their campaigns.

What is the value of Campaigns?

• Effortlessly strategize, develop, and manage multiple marketing campaigns within tight timelines.

• Streamlined onboarding for newcomers, ensuring swift task accomplishment.

• Swift and cost-effective creation of captivating digital experiences, leading to cost savings.

• Expedited deployment of potent, engaging digital experiences adaptable across various digital channels.

• Accelerated delivery of digital experiences and consistent content, amplifying user engagement.

• Seamless integration with CoreMedia Studio.

• Enjoy the convenience of hassle-free operations – no installation, upgrades, or infrastructure management required.

If you are interested in using this cloud-native SaaS application available for CoreMedia Content Cloud - Service, please do not hesitate to contact your account manager or your customer success manager to get more information about it.

Support for AVIF Image Format in CMCC-Service

Mon, 13 Nov 2023 00:04:59 GMT

After having added support for the WebP Image Format recently, the CMCC-Service now also offers support for the AVIF Image Format. This format can reduce file sizes of images even further if you don’t need to support all browsers. AVIF as a target format of the image transformation is available to all new customers of CMCC-Service on AEP 2307 or newer.

Learn more about the new features and prerequisites of the new image transformation: https://documentation.coremedia.com/features/image-transformation/image-transformation-cloud/

Replay Events on Webhook Registration

Mon, 13 Nov 2023 00:03:59 GMT

When registering a new webhook, clients only receive events which have been sent after the registration. For some use cases, however (like feeding scenarios), it is required to request a replay of all synthetic events. This option has now been provided for content events. With an additional parameter, the replay can be enabled on webhook registration.

The new feature has been documented in the Webhook Subscription how-to guide: https://documentation.coremedia.com/features/event-hub-service/how-to-event-hub-subscription/

Best Practice Examples for Unit Testing

Mon, 13 Nov 2023 00:02:59 GMT

With this release, CoreMedia provides developers among our customers and partners with best practice documentation and examples for unit testing their CoreMedia Content Cloud customizations and extensions. The tests are based on the industry standard Junit 5 and the CoreMedia XML Repository.

Following the best practices for testing will help to reduce the required development time and, in the end, increase the robustness of customized extensions.

Have a look at the CoreMedia Blueprint workspace in “global/examples” and to learn more, read the Blueprint Developer Manual: https://documentation.coremedia.com/cmcc-11/artifacts/2310/webhelp/coremedia-en/content/index.html

Update on SpringBoot 3 And Java 17 For CMCC v11

Mon, 13 Nov 2023 00:01:59 GMT

With the previous WHAT'S NEW IN COREMEDIA (2023-07), we have announced an upcoming update of Spring Boot 3 and Java 17 planned for the AEP release 2310. We would like to inform you that the integration of the third-party libraries is requiring a bigger effort than expected.

Because of these unforeseen significant changes, which have a substantial impact on both our product and the Blueprint workspace, we made the decision to roll out this update as a major version release, currently planned for the beginning of 2024.

In the meantime, in order to continue supporting Java 11 and related libraries and components during the current CoreMedia version 11, we will provide extended documentation.

More details will be published in our Support and Knowledge Base portals - please refer to the links below - in the upcoming days and weeks.

Support: https://support.coremedia.com/

Knowledge Base: https://support.coremedia.com/hc/en-us/sections/200566967-Knowledge-Base

CoreMedia Content Cloud 2310.1

Fri, 03 Nov 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2307.2

Fri, 13 Oct 2023 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2304.2

Fri, 13 Oct 2023 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Search Engine Based on Apache Solr 9

Wed, 23 Aug 2023 00:06:59 GMT

Apache Solr has been a solid foundation for all search-related features in CoreMedia Content Cloud for many years. Apache Solr 9 offers various improvements over the previous version that CoreMedia Content Cloud can leverage in the future to improve functionality, provide new features and to remain secure with updated 3rd party libraries. As a first step, it will enable the support and switch to Java 17 in an upcoming CMCC 11 AEP release.

Commerce

Wed, 23 Aug 2023 00:05:59 GMT

• Security Fixes in Workspaces for SAP Commerce and Salesforce Commerce Cloud

New versions of the workspaces for SAP Commerce and Salesforce Commerce Cloud have been released that contain an important fix for a potential Server-Side Request Forgery (SSRF) vulnerability.

Please check the Knowledge Base Article for details. We highly recommend subscribing to the security section of the Knowledge Base to stay informed in the future.

• Cache Enhancements in Commerce Adapters

There are new versions of all Commerce Adapters that we highly recommend you to upgrade. The adapters include important fixes for the commerce-related caches that prevent periodic spikes of completely emptied caches, leading to unnecessary commerce API calls in a short period of time. Please see releases notes for COMHUB-232 and COMHUB-237 on the respective commerce adapter download pages. Also, when you have implemented your custom commerce adapter, you are advised to upgrade to the latest Commerce Adapter Base version as the relevant fix is within the base commerce cache in the Base Adapter.

• Solr Based HCL Commerce 9.1

Support for Solr based HCL Commerce 9.1 was added and documented.

CMCC-Service

Wed, 23 Aug 2023 00:04:59 GMT

With the upcoming infrastructure release, CMCC-Service customers will potentially benefit from the following features. The release is planned for September 2023, and some of the features require a minimal CMCC AEP version.

• Support for Session Aware Delivery Applications

With this feature, CMCC-Service customers can use sessions which are shared between the delivery application instances (CAE, Headless Server) so that the session information does not get lost when those instances are restarted.

• Support for Disabling CDN Caching for Sub-Domains

With this feature, it is possible to get CDN caching completely disabled per subdomain. This is independent of the used AEP release.

• Support for WebP Image Format

With the new infrastructure release, new CMCC-Service customers starting with AEP 2307 will be able to use the WebP image format for delivering images. This feature is realized through a new shared service for image transformation only available for CMCC-Service customers. The new image transformation also brings some limitations for the maximum image size to be processed.

Please refer to: https://documentation.coremedia.com/features/image-transformation/image-transformation-cloud/

The availability for existing CMCC-Service customers will be announced in the next update.

• Improved Support for Large Content Repositories

With the new infrastructure release, new CMCC-Service customers starting with AEP 2307 will benefit from a more efficient handling of BLOBs in their environments. The BLOBs will be handled by a new shared service which replaces the BLOB data management of the environment’s Content Servers and thus allows more efficient storage and operations.

CoreMedia Content Cloud 2307.1

Mon, 31 Jul 2023 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2301.4

Tue, 18 Jul 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2301.3

Fri, 02 Jun 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Event Hub is Now Available

Wed, 24 May 2023 00:09:59 GMT

CoreMedia Content Cloud - Service customers used to have limited possibilities to add external listeners for content and editorial events. The Unified API and notifications were not available outside the system. Consequently, events could only be made available to external applications by implementing custom code in CoreMedia, which made development and later migration to newer versions much more difficult.

Since the beginning of spring 2023, the Event Hub is available for Cloud customers. This enables them to reuse content outside their CoreMedia system and keep it up to date with content events without customizing CoreMedia’s specific code. Additionally, content creators can be notified about changes to workflows or other editorial actions outside of Studio.

See below the simple architectural diagram of the Event Hub.

The Event Hub is a multi-tenant service that allows customers and partners to register multiple webhooks and receive the following events:

Content events (analogous to those of the Unified API) for both the management
and the live side. This includes not only the creation, modification, and
deletion of content but also the content live cycle.
All events around workflows.
Events for all editorial actions, which are also available as notifications in Studio. This includes comments and direct publications.

Headless Example for Client-Side Personalization

Wed, 24 May 2023 00:08:59 GMT

Until recently, the client-side personalization solution provided only the raw data of the experiences and segments created in CoreMedia via the headless server. A tested and implemented sample solution, such as already exists for CAE, was not available to customers.

From now on, a well-documented example integration is available for customers using the Headless Server, which allows them to quickly and easily integrate the client-side personalization into their frontend. Find more details about the example integration in the documentation for client-side personalization.

CoreMedia Campaigns - Open-Beta

Wed, 24 May 2023 00:07:59 GMT

Until now, our customers have been creating their workflows to set up their campaigns within CoreMedia using features and functionalities such as the validity of content and projects. But we have discovered that, even though these have been useful, in the long run this is not ideal.

The end users, hence the customers of our customers, are becoming more and more demanding, and pickier. This increases the need for marketing managers to consider many formats, geographies, channels, languages, and many more elements, when approaching them, adding up to the complexity to meet their expectations.

To tackle this challenge, one needs the right tool to have a flawless execution. This brought us to our goal for CoreMedia Campaigns: A simpler way to manage campaigns!

With CoreMedia Campaigns, we offer to the market a cloud-native SaaS application, seamlessly integrated with CoreMedia Content Cloud, based on APIs, in which the rendition of the campaigns’ content is based on headless delivery.

This is rapid campaign management, optimized for high performance campaigns, that will help marketers to create tailored experiences, in a simple and intuitive way.

Its task-driven UI will help you orchestrate campaigns across all geographies, in all the languages needed, for all your brands, guaranteeing the most effective delivery among the omnichannel world.

We are close to officially release this new product of CoreMedia and to do so, we would like to invite you to take part of the Open-Beta process and be part of a selected group of customers that will help us prepare it to be at the enterprise level that you all expect from our products. If you are interested in being part of this, please contact your account manager or your customer success manager to get more information about the process and benefits of it.

1: "Create campaign" opens the Campaign App - Campaign Wizard

2: Settings for the campaign - Selecting dates

3: Content assignment on the pages

4: Complete calendar view

Update to Google Analytics 4

Wed, 24 May 2023 00:06:59 GMT

Google Universal Analytics will be discontinued on July 1st, 2023. The CoreMedia Google Analytics Connector is updated to use the Google Analytics 4 API to stay compatible in the future.

To stay up to date with what is happening at Google check the GA4 support page continuously.

Some features have changed or are not supported by Google Analytics 4 anymore and therefore have changed in the CoreMedia integration:

Studio:

A drilldown URL from specific content to the according analytics report is not available anymore.

Tracking/CAE:

The metric "unique pageviews" is not available anymore. A custom client-side solution can be implemented but is not provided by the CoreMedia extension. See GA4 documentation.
The advertising feature plugin is now controlled by configuring Google Signals, either via Google UI or via setting "disableAvertisingFeaturesPlugin". See GA4 documentation.
Custom tracker names are not supported anymore. If the data should be tracked to multiple properties, this can be configured for the tracking call. See GA4 documentation.

Retrieval/Elastic Worker, Studio: • Reports are only available after 24 hours, see GA4 documentation.

Required update steps:

A Google Analytics 4 property with read permission for the Google service account.
The authentication mechanism for data retrieval has changed. A JSON authentication file must be downloaded from the Google service account and configured in the content.
Property names and values for tracking and retrieval have changed and need to be adapted in the content.

Configuration of custom event properties in the Google Analytics UI. Please consult the CoreMedia Analytics Connectors manual and the Google Analytics 4 documentation for details.

MongoDB Support

Wed, 24 May 2023 00:05:59 GMT

Support for MongoDB has been updated to version 6.0.

Note that an upgrade is only possible from a 5.0.x version. An upgrade from an earlier version needs to be done successively.

Official MongoDB documentation on how to upgrade: https://www.mongodb.com/docs/manual/release-notes/6.0-upgrade-standalone/

Compatibility changes are described here: https://www.mongodb.com/docs/manual/release-notes/6.0-compatibility/

Documentation Site: Services Section

Wed, 24 May 2023 00:04:59 GMT

We added a new section to our Documentation Site called Services, which now serves as a central access point to the documentation of all our services:

Campaigns
Event Hub Service
Ingest Service

To get an overview, visit the website: https://documentation.coremedia.com/features/.

Development Support for ARM based Apple Hardware

Wed, 24 May 2023 00:03:59 GMT

It is now possible to build the CMCC Blueprint Workspace with Apple M1/M2 based Macs to support development tasks. Note that this means no official support for using ARM based hardware on production environments. This is planned for a later release.

CoreMedia Content Cloud 2304.1

Fri, 19 May 2023 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.8

Fri, 28 Apr 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2210.3

Mon, 03 Apr 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2301.2

Wed, 22 Mar 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2301.1

Thu, 09 Feb 2023 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

New Features For Rich Text Editing

Tue, 07 Feb 2023 00:09:59 GMT

With CMCC 11.2210.1 the Rich Text Editor based on CKEditor 5 is the new default. Thanks to the advanced architecture of CKEditor 5 and the updated integration into CoreMedia Studio, CMCC 11.2301.1 introduces some new features for Rich Text editing by editors and for developing plugins by partners and customers.

Editors get improved accessibility support and new formatting options and functions to make writing and changing texts much faster:

Alternative Text for embedded images
Find & Replace
Drag & Drop from Content Hub directly into Rich Text
Inline and block code style
Auto Formatting

Developers on the other hand can leverage the new Data Processing API for developing custom plugins. Feature flags add the possibility to, for example, enable specific features only for certain groups of users. The first usage of feature flags is the integration of the Source Editing plugin which can show the Rich Text XML for debugging purposes for users of the group Administrators. By the way, these features are also partially included in the latest AMP release of CMCC 11.2210.

SAP Commerce Cloud 2205 Support

Tue, 07 Feb 2023 00:08:59 GMT

To continue providing our customers with the latest in commerce integrations, we have added support for SAP Commerce Cloud 2205 in this 2301 AEP release. The 2.1.x commerce adapter versions are also ready for this version of SAP Commerce Cloud.

Localized Taxonomies

Tue, 07 Feb 2023 00:07:59 GMT

Taxonomies are used by many of our customers for various use cases. But although they are content, they are not considered in translation workflows. Thus, almost every multi-language customer had to solve the translation in an own project.

The localization of taxonomies has now been solved globally. In the global settings a default language can be defined for all taxonomies as well as a list of additional locales. Studio users - especially global content managers - now have the possibility to manage taxonomies centrally in the tag overview and set the locales for each taxonomy.

For Studio and the delivery (Headless and CAE) mapping strategies have been implemented. In Studio content forms, linked taxonomies are always displayed in the Studio language and, in case of delivery, in the site language. As a fallback, the default language of the taxonomies is always used.

Workflow App

Tue, 07 Feb 2023 00:06:59 GMT

To improve the editorial user experience in the Workflow App, several changes have been implemented:

Empty States:

The Workflow App used to show only empty grid panels, but not the empty state that is used in several other components.

Empty states have now been implemented for the overview and the detailed view of workflows that don’t contain content items.

Toasts For Workflows

The Workflow App now also supports toasts in the side panel and the main Workflow App. The message and the usage of the toasts is configurable via the localization plugin of the Workflow Studio API.

Workflow Metadata in the Sidebar

The basic layout of the Workflow App has been changed. The metadata information about the workflow and its tasks and users has been moved into a sidebar on the right, including a preview image from one of the items that are part of the content.

Support NagBar

The Workflow App contains a new nagbar which provides the workflow status and additional actions (if either of these are available).

Moved Cancel and Abort into Menu

The abort and cancel options have been moved into a menu in the footer toolbar.

Headless Server Document Block List

Tue, 07 Feb 2023 00:05:59 GMT

With 2107.7+ (LTS CM10), 2207.x+, 2210.x, and all future versions the CoreMedia Headless Server is now able to block delivery of documents and properties via GraphQL queries located under certain repository paths.

This is provided via block list configuration for content items and repository folders. Configured content items are no longer accessible directly via GraphQL queries and properties can’t be accessed when added as linked settings to non-blocked content items.

Candidates to be blocked are content items containing, for example, user secrets, or credentials for third party integrations like personalization or tracking services.

Content items and paths can be configured via Headless Server application properties as a comma separated list.

If you would like to learn more about this topic, please refer to the following documentation: https://documentation.coremedia.com/cmcc-11/artifacts/2210/webhelp/deployment-en/content/headlessServerClientProperties.html

The configuration supports full repository paths including content name for excluding single content items. Additionally, wildcards in the form of glob patterns are possible to exclude multiple content objects at once (for example, within a certain directory).

Glob example

caas.graphql.repository-path-exclude-patterns[0]=/A/B/C/D
caas.graphql.repository-path-exclude-patterns[1]=/A/*/C/*
caas.graphql.repository-path-exclude-patterns[2]=/A/B/**
caas.graphql.repository-path-exclude-patterns[3]=/A/**/C/*.

To learn more, see this knowledge base article:

https://support.coremedia.com/hc/en-us/articles/8961142568850-Headless-Server-Protecting-Confidential-Contents

CMCC Service Improvements

Tue, 07 Feb 2023 00:04:59 GMT

With the 2301.1 CMCC Service release, you will receive several enhancements that will ease your work.

• Configuration API

The CMCC Service API has been enhanced with write operations for configurations in production and pre-production environments. This enables CMCC Service customers to not only read, but also change existing options, and introduce new configuration options of the CMCC applications.

• Regular Content Cleanup

Support for regular cleanup of old content versions will be supported through running the cleanversion command in production and pre-production environments. By default, this is disabled. Please file a support request for the configuration.

CMCC-Service: CoreMedia Data Insights Tracking

Tue, 07 Feb 2023 00:03:59 GMT

With the upcoming CMCC-Service release, the already announced CoreMedia Data Insights Tracking of activities in Studio will be generally available by default for all AEP versions greater than 2210.1. Studio users will be requested for their consent for this to be active. A communication around this topic was distributed.

For more details, see: https://releases.coremedia.com/cmcc-11/artifacts/whats-new/CoreMedia%20-%20What's%20New%20in%202207.1.pdf.

CoreMedia Content Cloud 2210.2

Wed, 18 Jan 2023 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2207.2

Mon, 09 Jan 2023 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.7

Fri, 16 Dec 2022 12:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2210.1

Wed, 02 Nov 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Rich Text Editing Powered By CKEditor 5

Thu, 27 Oct 2022 00:11:59 GMT

CKEditor 4, the foundation of Rich Text editing during the last years, is approaching its end of life with its official support expiring some time in 2023. In the past releases, CoreMedia Content Cloud provided access to a developer preview of the new Rich Text editor based on CKEditor 5.

Now, it is ready to be used by editors. It is the new default for new Rich Text editing based on the modern and fully customizable CKEditor 5 frameworks, with lots of plugins designed to boost editorial efficiency.

We were also thinking about developers. The new editor is designed with only little dependencies to CoreMedia Studio to significantly simplify project extensions in the future. You will find an extensive documentation on how to use and customize the new Rich Text Editor in our manuals, its Open-Source GitHub repository (see https://github.com/CoreMedia/ckeditor-plugins/) and in the official documentation from CKSource.

Are you missing a feature or an extension point, or cannot you upgrade your extensions to the new Rich Text Editor yet? The CKEditor 4 is still included in the release, and you can easily switch back by following the steps in the Studio Developer Manual. The new Rich Text Editor still lacks extension points available in older releases. These types of extensions will have to be handled differently in the new editor because of the completely new architecture. We will add more information on this in the following releases.

Searching For Workflows

Thu, 27 Oct 2022 00:10:59 GMT

CoreMedia Content Cloud v11.2210.1 introduces Search to the Workflow App and the Quick Search in the Content App. If you ever found yourself lost in a list of thousand running workflows, you will be glad to hear that you can now narrow down the list by searching for a workflow by its name.

Stable And Unique Identifiers on Master Live and Replication Live Servers

Thu, 27 Oct 2022 00:09:59 GMT

With CoreMedia Content Cloud v10 stable and unique IDs – also known as UUIDs – were introduced together with the Editorial Comments feature. UUIDs were though only available on the Content Management servers until today.

CoreMedia Content Cloud v11.2210.1 now enables you to create new kinds of external services that refer to content within the CMS by means of the UUID also on Master Live and Replication Live servers. Even if you transfer content from one environment to another, the UUID stays the same. The Serverimport and Serverexport tools can write UUIDs for new content and there are tools to synchronize UUIDs between servers in existing environments.

Rolling Tags for Docker Images

Thu, 27 Oct 2022 00:08:59 GMT

CoreMedia base images are based on official Docker Hub images. These official images are regularly affected by security vulnerabilities - some more, some less. This is one reason we are publishing our images independently of the Blueprint on Docker Hub. You can upgrade to a new version without having to wait for a new CMCC release.

Because creating a secure product is a high priority for us, we will go one step further. We increase the update frequency of the CoreMedia Base Images, and we switch to rolling tags with the CMCC 11.2210.1 AEP release. Rolling Tags are a common strategy in Open Source and commercial products to deal with the moving target of security vulnerabilities in operating systems and the included third party libraries.

For more information on this change, read this article and subscribe to the new Security section to receive more security-related updates in the future.

New Help Center Section: Security

Thu, 27 Oct 2022 00:07:59 GMT

CoreMedia has added a new section "Security" to the Help Center (see https://support.coremedia.com/hc/en-us/sections/7315293064082-Security) to meet the growing demand for information about security related topics.

From now on this section is the place to go for details about CVEs, their impact on your system and workarounds or fixes. The articles focus on vulnerabilities that are rated critical and reported for the latest AEPs and AMPs, leaving aside older CoreMedia versions and false positives.

If you would like to stay informed about this important topic and never miss a new post or comment, please subscribe to the section by clicking the Follow button in the upper right corner.

UUIDs in Content App

Thu, 27 Oct 2022 00:06:59 GMT

CoreMedia Content Cloud v11.2210.1 introduces stable and unique identifiers (UUIDs). These are created for every document and are now displayed on the system tab.

Headless Server Content Retrieval Via UUIDs

Thu, 27 Oct 2022 00:05:59 GMT

CoreMedia Content Cloud v11.2210.1 introduces stable and unique identifiers (UUIDs). These are utilized by the CoreMedia Headless Server to retrieve content. This feature has been implemented to be backwards compatible with previous versions of the CoreMedia Headless Server.

GraphQL call with UUID:

As shown in the example it is also possible to retrieve a documents UUID like the content id.

Dashboard Improvements

Thu, 27 Oct 2022 00:04:59 GMT

The new entry point for Studio users in CoreMedia Content Cloud v11 2210.1 is the dashboard, which is now always opened in a separate non-closable tab. Thus, it can be accessed easier at any time. In addition, the dashboard can be opened from any app via a new entry in the burger menu.

Users who log in to Studio for the first time now see the Dashboard with a reduced number of widgets and valuable information on what they can do in Studio.

In older versions of CoreMedia Studio users were greeted by a Welcome Screen after the first login. This welcome screen not only contained little valuable information but also could only be accessed when all tabs and apps were closed.

Quick Search

Thu, 27 Oct 2022 00:03:59 GMT

With Quick Search, we offer a central universal tool to find content quickly and easily in and outside the CoreMedia Content Cloud. In addition to searching for content, commerce objects and content hub items, you can also search for apps, workflows, and even custom actions.

The quick search can be accessed via a keyboard shortcut and the header menu. It lists the first results of a search, grouped by category. If available, an image preview and metadata are displayed for selected result objects.

Additions to our Documentation Site

Thu, 27 Oct 2022 00:02:59 GMT

We are excited to share the most recent new highlights from our documentation site at documentation.coremedia.com.

Reference Manuals are now housed directly on documentation.coremedia.com

We wanted to give our Reference Materials a well-structured home, which include manuals such as the Studio User Guide, the Multi-Site Manual, and many more. Now you can rely on one location to find all manuals for our product versions from CMCC 10 up.

Starting Point on the home page:

The Version Chooser is now here on the new landing page for reference manuals:

The CoreMedia Glossary is now available on the site

Software Terminology can be somewhat tricky – one term can have various meanings. Some people like to look wording up to learn more and to understand certain words in a specific context.

We will continuously update the glossary.

Where you can find the glossary:

Cloud Manager Login with Okta

Thu, 27 Oct 2022 00:01:59 GMT

CMCC-Service customers who are using federated identity management want to avoid the extra effort of managing their users in multiple places, in this case the Cloud Manager.

With Azure AD already supported based on SAML, we have now added Okta as a tested identity provider for SSO for the Cloud Manager login.

CoreMedia Content Cloud 2204.3

Tue, 13 Sep 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.6

Mon, 22 Aug 2022 20:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Publication Workflows in Split View

Thu, 18 Aug 2022 00:00:59 GMT

CoreMedia Content Cloud v11.2207.1 introduces better workflow support within the Content App. While the Workflow App introduced with v11 is suitable for more complex workflows with large amounts of content, smaller workflows with shorter amounts of content, or simple typo fixes, require shortcuts.

It is now possible to accept and open publication workflows via the Content App Footer. Workflows now are shown in the split view, with the option to take all necessary actions to finish the workflow or to send it back for revision, as in the Workflow App.

Updated Developer Preview of New Rich Text Editor

Thu, 18 Aug 2022 00:00:59 GMT

CoreMedia is developing a new Rich Text editor that will be based on the modern and fully customizable CKEditor 5 frameworks, with a number of plugins designed to boost editorial efficiency. The integration with CoreMedia Rich Text will be a standard CKEditor plugin itself. This simplifies the usage and development of other plugins.

Including the GA release of CMCC v11, this is already the fourth iteration of the developer preview. We will continue this release cycle until the CKEditor 5-based Rich Text has proven a solid replacement, thanks to your early feedback.

In this release, we have added the following features to the developer preview (not to be used in production):

Preview-Driven Editing, Validation Highlighting, and Editorial Comments now also work with CKEditor 5.
The Symbol Font Mapper Plugin makes sure that symbols copied from Word documents are correctly displayed in the Rich Text.
The Image Styles Plugin adds the well-known alignment options for embedded media objects.

The developer preview as an opt-in feature for the Studio client is part of the Blueprint workspace. The Open-Source GitHub repository serves as the starting point for the development of custom plugins, with a concise documentation and sandbox environment. To enable the preview, the Studio client must be updated. The Studio developer manual contains instructions on how to do this.

Follow our development by watching our Open-Source GitHub repository (see https://github.com/CoreMedia/ckeditor-plugins/).

New Discover Section on Documentation Site

Thu, 18 Aug 2022 00:00:59 GMT

CoreMedia has added a new “Discover” section to the documentation site (see https://documentation.coremedia.com).

The “Discover” entry point leads you to an overview of all the CoreMedia APIs you can use to customize the system to your needs. Each API comes with a short description and a link to all the content resources CoreMedia offers, making it easy to find the appropriate API for your specific task.

The “Discover” section contains articles about basic CoreMedia concepts to give you a smooth introduction into CoreMedia Content Cloud.

CoreMedia Data Insights Tracking

Thu, 18 Aug 2022 00:00:59 GMT

We are excited to share that with 2207, we are bringing CoreMedia’s integration with the third-party tool Pendo live. This industry standard analytics tool will help us track the usage data of CoreMedia Content Cloud for our Service customers.

In order to enhance CoreMedia’s existing features and products, we intend to utilize this data alongside customer feedback to better understand your needs.

We have partnered with Pendo because of its strong reputation. At CoreMedia, we guarantee that all data shared with Pendo is completely anonymized and follows GDPR compliance guidelines.

Some upcoming benefits of this integration include:

• New feature announcements within Studio

• Access to in-app guides, allowing faster and more effective onboarding for new features

• Ability to provide instant feedback while using CoreMedia

What do you have to do?

Very little! If your company is a CoreMedia Content Cloud - Service subscriber, we’ll ask for your consent via a message within Studio, after the first login of 2207.1 or above. In case you change your mind, you can always go to your account settings and either select or deselect the option for us to use your data.

We would appreciate it if you shared this information with your peers and encourage them to be part of the process, which will help us to continue enabling you to create iconic experiences for your users.

CoreMedia Content Cloud 2207.1

Fri, 29 Jul 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2201.3

Thu, 21 Jul 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2204.2

Mon, 18 Jul 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2204.1

Fri, 20 May 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.5

Thu, 28 Apr 2022 20:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2201.2

Mon, 25 Apr 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2110.3

Mon, 11 Apr 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Spring Vulnerability CVE-2022-22965 (Spring4Shell)

Fri, 01 Apr 2022 00:00:01 GMT

If you are a CoreMedia Community member, please follow this article in our Help Center to stay up-to-date in terms of the known Spring4Shell vulnerability issue: https://support.coremedia.com/hc/en-us/articles/4906610031378-Known-Vulnerability-CVE-2022-22965.

NOTE
We recommend our Community members and subscribers to follow the entire Knowledge Base section https://support.coremedia.com/hc/en-us/sections/200566967-Knowledge-Base
This way, you will receive the latest information about future security alerts and known issues via e-mail.

TIP
If you would like to become a Community member, visit https://www.coremedia.com/support and click on 'Register'.

CoreMedia Content Cloud 2107.4

Thu, 03 Mar 2022 20:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2201.1

Thu, 24 Feb 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2110.2

Wed, 09 Feb 2022 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Log4j Vulnerability CVE-2021-44228

Fri, 17 Dec 2021 00:00:01 GMT

If you are a CoreMedia Community member, please follow this article in our Help Center to stay up-to-date in terms of the known Log4j vulnerability issue: https://support.coremedia.com/hc/en-us/articles/4412088606610-Known-Vulnerability-CVE-2021-44228.

NOTE
We recommend our Community members and subscribers to follow the entire Knowledge Base section https://support.coremedia.com/hc/en-us/sections/200566967-Knowledge-Base
This way, you will receive the latest information about future security alerts and known issues via e-mail.

TIP
If you would like to become a Community member, visit https://www.coremedia.com/support and click on 'Register'.

Personalization Hub

Mon, 13 Dec 2021 00:00:55 GMT

Increasingly, both B2B and B2C customers expect online experiences to be relevant, contextual, and personal – at all times and at every stage in the customer journey. As personalized experiences have become the expected norm, companies in all industries are under pressure to adopt personalization tools to keep their buyers satisfied, engaged, and loyal. This is especially true in industries that depend on establishing a strong emotional connection with shoppers – such as fashion, sporting goods, and consumer goods.

Our long-standing Adaptive Personalization offering has provided a strong foundation for these efforts. But our customers now require an even more robust and extensible tool that enables them to expand their capabilities beyond the reach of a single dedicated personalization engine. They need to support a wide range of best-of-breed tools and data sources – including advanced AI-driven personalization.

This is the challenge that we have set out to address with our new Personalization Hub. This new Hub expands our existing portfolio of Content, Commerce, Marketing, and Experience Feedback Hubs. It enables customers to leverage the capabilities of leading personalization engines – including DynamicYield and Kibo – and provides an intuitive user interface tailored to a wide range of personalization use cases.

In addition to incorporating all the familiar capabilities of the existing Adaptive Personalization module, the new Personalization Hub provides a comprehensive framework around personalization services, along with the ability to connect to some of the best tools on the market. With CoreMedia Personalization Hub, developers can integrate their online personalization services with just a few lines of configuration.

Key components of the Personalization Hub include:

CoreMedia Adaptive Personalization - for server-side personalization
Comprehensive API for client-side integration to personalization engines
Generic connector for personalization engines

In the future, this Hub will provide a flexible platform allowing customers to quickly enable additional CoreMedia-based services such as personalizing experiences based on weather and geolocation.

The benefits of this new offering include:

Ability to deliver hyper-personalized experiences leading to higher consumer engagement and higher conversion rates
Contains all existing capabilities of CoreMedia Advanced Personalization
API first, configuration-only for certain services, requiring less development resources and faster time to market
Prefabricated CoreMedia Labs connectors available for services that cannot be integrated via the API, which help keep implementation costs low

Commerce Hub v2 API

Mon, 13 Dec 2021 00:00:00 GMT

Over time, numerous additional features and improvements were added to the CoreMedia Commerce Hub. Despite - significantly improving the performance and functionality of the platform. However, they have occasionally led to deprecations and backward compatible code that was occasionally complex and difficult to manage.

In CoreMedia Content Cloud 11.2110.1, we have simplified this situation by removing deprecated code and reducing the overall complexity, making the API easier to understand and use. It also enabled the implementation of changes that were not previously practical due to backwards compatibility issues.

The changes in this release include:

Removal of legacy support for HCL Commerce
Streamlined configuration
New Commerce Hub API and default Commerce Adapter implementation for HCL Commerce, SAP Commerce, Salesforce Commerce Cloud, and commercetools.

For out-of-the-box commerce adapters, changes will be automatically applied, and customers only need to ensure that they are using the appropriate v2 adapters when running CoreMedia Content Cloud v11.2110.1. For custom commerce adapters or customized standard adapters, migration of custom code is required. Details can be found in the Upgrade Guide.

This new, easier to understand API, ensures smoother commerce adapter implementations and easier commerce configuration for every commerce project. Reduced complexity makes the implementation of new product features super easy.

Commerce Systems Supported Environments

Mon, 13 Dec 2021 00:00:00 GMT

In addition to the Commerce Hub enhancements described above, we have updated all pre-built commerce connectors to the currently supported versions of all of our integrated commerce platforms.

This enables us to support currently up-to-date versions but also prepares us for future versions. Dropping support for older versions frees up development capacity for new commerce APIs and to faster respond to new market demands.

Specific changes include:

SFCC Connector: Support newer OCAPI version and more usage of Shop API instead of Data API
SAP Commerce Cloud Connector: SAP CC 2105 support
HCL Commerce Connector: focusing on v9 and v9.1
Support for older versions upon request

Content Hub and Feedback Hub Adapters as Bundled Plugins

Mon, 13 Dec 2021 00:00:00 GMT

One of our primary objectives for CoreMedia Content Cloud v11 is to simplify the development of new features and integrations by converting our adapters into easy to deploy plug-ins.

To facilitate new feature releases for Blueprint, we split the source code distribution for the Content Hub adapters for RSS and YouTube, as well as the Feedback Hub adapter for Imagga, into separate repositories on GitHub. This allows us to bundle them into the application as plugins, reducing the amount of source code, and facilitating independent and faster releases of these, and future, adapters.

CoreMedia Content Cloud v11.2110.1 contains CMD Line tools to simplify the bundling of public plugin releases.

In addition, we are providing three open-source GitHub repositories that host the plugin releases and their source code:

These changes help to provide a clean separation between product workspace and adaptor extensions reduces maintenance costs and streamlines future upgrade processes.

New UX Concept and Workflow App for CoreMedia Studio

Mon, 13 Dec 2021 00:00:00 GMT

Workflows are a well-established concept within CoreMedia Studio and are easily accessible via the Control Room module. While this approach is sufficient for smaller teams running just a few workflows with a limited amount of content, it quickly gets confusing for teams that need to manage multiple content-rich workflows.

To address the needs of larger teams and overcome the limitations of the Control Room interface, we introduced a new stand-alone Workflow App. It provides an optimized user interface to help editors deal with any workflow-related tasks. It also features a guided, wizard-like interaction pattern that will give users more direct assistance and make it easier for them to identify and select the desired action.

The Workflow App is based on a new design and UX framework called Studio Applications, which will be the foundation for all upcoming CoreMedia Studio extensions.

Finally, CoreMedia Content Cloud v11.2110.1 introduces a well-defined and streamlined declarative extension API for publication and localization workflows, which is ExtJS independent. This API allows for extensions and customizations in the newly introduced Workflow App as well as in the existing Control Room. For compatibility reasons, CoreMedia Content Cloud v10 Control Room extension points will still work with the new release. Customers have the option of upgrading their customizations to this new API. However, they are not required to.

New UX and design concepts in this release include:

Introduction of an expanded UX concept into CoreMedia Studio called Studio Applications that provides dedicated spaces for goal-oriented and human-centered solutions. This new, “appified" version of CoreMedia Studio will become the foundation for all future development of the CoreMedia user interface.
A new Studio Design System, which introduces a more colorful and easier-to-read appearance with bigger fonts and icons, while still offering a clear and effective user interface
A more intuitive UX environment based on familiar design patterns that enables even casual users to be productive without extensive editorial training

New functionality in the release includes:

A new Workflow Application based on these new design principles that operates independently of the Control Room and provides the necessary screen estate to optimize the user experience
A range of UX improvements including improved handling of large numbers of workflows, making the transition and states of workflows more transparent across teams, and an enhanced environment for editing and previewing workflow content

With the introduction of the new CoreMedia Studio applications framework, the UI component that was previously called CoreMedia Studio has now been renamed the Content Application and will operate as one of multiple applications under the expanded CoreMedia Studio applications framework. It will still contain all the features that CoreMedia customers are familiar with. While our chief priority will be the introduction of new App functionality based on these new design and UX principles, we will also focus on gradually transforming our existing functionality into the new application concept.

All running and finished workflows now reside within the new Workflow App, which opens automatically whenever a workflow is opened or initiated. Workflows must still be initiated from within the existing CoreMedia Studio interface because it provides the strongest capabilities for working with and structuring content. Navigation between CoreMedia Studio and the new Workflow app happens via specific elements from within the app, such as the newly introduced general navigation burger menu, or by simply switching browser tabs.

The following screenshots provide a preview of the look and functionality of the new Workflow App – which will provide the template for all future CoreMedia Studio applications:

Figure 1: Workflow overview list

Figure 2: Workflow detail view

Figure 3: Next step dialog

Figure 4: Localization

View Aborted Workflows in the Workflow Archive

Mon, 13 Dec 2021 00:00:00 GMT

It is critical for editors and developers to have access to a complete overview of completed workflows to track past changes and clean up the repository when a workflow has been aborted for any reason.

To support this requirement, CoreMedia Content Cloud now allows editors to see aborted and escalated workflow as finished workflows in the new Workflow App. In addition, developers can now use the underlying Workflow Server hook to implement new kinds of workflow actions, such as like automatic rollback.

This feature includes updated workflow definitions and new APIs in the Workflow server. To enable this feature, custom workflow definitions must be updated and uploaded.

The following screenshot illustrates how this looks to an editorial user:

Figure 5: Aborted Workflows List

The benefits of this enhancement include:

It helps editors to correct accidental changes and prevent content errors
The underlying workflow action enables new use cases like automatic rollback, even in the case of unexpected workflow escalations

Consolidated Toast Notifications and Running Job Notifications

Mon, 13 Dec 2021 00:00:00 GMT

A toast notification is a small message that shows up in a box on the screen in response to a direct use action and disappears on its own after few seconds.

In previous versions of CoreMedia Content Cloud, toast notifications were designed to pop up differently within various Studio environments. Starting with v11.2110.1, however, toast notifications are now displayed under a standardized design in the lower-left corner of the Studio.

The color and the icon of the toast vary depending on the category of the notification: success, warning, failure, or info. Toasts disappear after a few seconds or can be clicked away by the user.

Additionally, users are notified about longer running jobs that have been triggered by users or the system. Those notifications are displayed in the upper right corner of the Studio and help users to keep track of the background processes. All these notifications are black, and their icons vary depending on the nature of the job that has been finished. As is the case with the toasts that appear in the lower left of the Studio, these notifications disappear after several seconds or can be clicked away by the user. Additionally, it is possible to hide notifications of a certain type permanently.

We also provide a new API to enable customers to define their toast notifications.

The following screenshots provide a preview of the two new types of notifications:

Figure 6: Lower left toast notifications

Figure 7: Upper right running jobs notifications

Redesigned Site Selector

Mon, 13 Dec 2021 00:00:00 GMT

With CoreMedia Content Cloud v11.2110.1, the site selector menu has been restructured to allow editors to switch the view mode of the sites tree, making browsing for the preferred site easier and more efficient.

This new site selector has been divided into three tabs:

Recent: a list of the last seven sites that have been selected
Current: displays the name of the currently selected site, but also provides access to the full site tree
Other Sites: This tab provides access to the site trees of all other sites

Studio users can change the view mode of the site tree for the currently selected site, as well as all other sites. By default, the tree is grouped by language, but can be switched into relationship mode.

The following screenshots show how the new site selector will appear to Studio users:

Figure 8: Current site view

Figure 9: Other Sites view in relationship mode

Figure 10: Other Sites view in language mode

Improved Studio User Experience and User Interface

Mon, 13 Dec 2021 00:00:00 GMT

CoreMedia Content Cloud v11.2110.1 provides a wide range of user experience and user interface enhancements to CoreMedia Studio including:

Redesigned login screen
Updated Studio header bar
New burger menu for general navigation
More colorful and modern design
Motivational illustrations and animations

The following subsections provide more information on each of these enhancements.

Login Screen

The login screen of CoreMedia Studio has been redesigned to improve the emotional first impression and optimize the login interaction flow.

The new login screen will greet Studio users with a completely new design featuring an attractive animated illustration on the left-hand side.

The login screen is the very first touchpoint the user is presented with when they launch CoreMedia Studio. As confirmed by many studies, the first and the last impression leave the strongest impact on a user’s experience. We hope that the appealing animation and an interaction design that lets users login as easily as possible will trigger a positive emotional response and improve their overall editorial experience.

In addition, the improved user interaction of the login dialog allows each company to define Its most used authorization mechanism. This allows us to move the domain selector to a less prominent position within the interface, turning it into a feature that only administrators and technical users need to worry about.

Figure 11: New CoreMedia Studio Login Screen

Studio Header

The new CoreMedia Studio header bar has an updated and modern look and feel. We have also optimized the structure of items, dropdowns and buttons based on user feedback and current design trends.

On the left-hand side, the header provides access to the new Burger Menu and other application specific menus including the “Favorite” and the “Create” menu. On the right-hand side, the user can access the library, control room or dashboard. It also features the notification and running jobs areas. The new and improved site chooser can also be found here.

New General Navigation Menu

The new general navigation menu (see Figure 5) enables Studio users to reach all areas across all applications in CoreMedia Studio, providing a safe and consistent means for navigation.

This “burger menu” style navigational element displays both individual Studio apps and relevant sub-areas of the apps to enable swift and efficient navigation. This structure provides users with a good overview of features in the studio and makes it easy for them to find their way around at any time.

Figure 12: New general navigation menu (burger menu)

Color Refresh

Our qualitative research indicates that user interfaces in predominately grey tones feel out-of-date. Some users even report that it can be depressing to look at a grey visual environment for an entire workday. Most would prefer a more colorful and modern design. The color gray had a particularly strong negative impact on test users.

Based on this feedback and to support our goal of providing a smoother transition between the Content Application and the new Workflow Application, we decided to give the Content Application a refresh with new colors.

A main objective was to minimize the use of grey tones throughout. We replaced the light grey in the doc form backgrounds with a fresh light turquoise blue, which makes CoreMedia Studio look fresher. The dark grey toolbars will be replaced by a dark laguna blue, which can also be found in the gradient of the Workflow Application background. This creates a harmonious color combination and a smoother transition between apps.

Both colors have a pleasant color temperature which contributes to a stress-reducing and stimulating effect. The selected colors provide a good contrast what is very important for accessibility.

With these new colors, we can also influence the visual flow of users. The colors provide a clear indication of relevant areas without causing the user to feel tired or bored.

Illustrations & Animations

Starting with CoreMedia Content Cloud v11.2110.1 we are introducing animated illustrations into CoreMedia Studio with the intention of turning waiting times into small positive breaks for users. We are also introducing colorful illustrations to trigger positive emotional responses that we hope will lead to an enhanced user experience.

Illustrations and animations are very important motivational tools for user interfaces. If users get frustrated or bored, they won’t like using the software. By including a range of motivational illustrations and animations in CoreMedia Studio we can reach out to users in a more positive way.

An animation can be more than just a simple spinner or a loading bar. It can be something the users enjoy watching. Illustrations and animations can also influence how the software is perceived. Getting emotional feedback on completed tasks, or as a visual comment on what has just happened, gives the impression of a personalized tool with a character of its own. It helps to make the user feel satisfied and understood, which leads to greater productivity and efficiency.

TypeScript Conversion

Mon, 13 Dec 2021 00:00:00 GMT

In previous releases of CoreMedia Content Cloud, CoreMedia Studio was programmed with ActionScript and MXML. Starting with CoreMedia Content Cloud v11.2110.1, Studio has been migrated to TypeScript.

ActionScript is based on ECMAScript 3, which has made very little progress since 2011, when it was donated to Apache. FlashPlayer is at end-of-life, so most browsers no longer support it. In addition, Apache's effort to create their own compiler to JavaScript (Apache Royale) has not been entirely successful. Based on these factors, it made sense to make the transition to TypeScript.

As part of this migration, we have made the following changes to CoreMedia Studio:

Studio client is now implemented in TypeScript instead of ActionScript/MXML
Studio client is now built with (p)npm instead of Maven
Resulting compiled JavaScript and Docker image are very similar to the former artifacts

The transition to this new technology has been designed to be as painless as possible. CoreMedia has provided a tool to automatically convert custom Blueprint workspaces from ActionScript/MXML/properties/Maven to TypeScript/pnpm, so that it can be successfully built and run immediately after conversion. In addition, CoreMedia has provided npm-based tooling to build the new workspace and start the Studio client.

Studio client developers can convert their CoreMedia Content Cloud v10.2107 Studio client to TypeScript completely automatically, and, as a checkpoint, run it with their existing 2107 system. They can then move on to v11 as usual, by merging-in CoreMedia's v11 Blueprint workspace. This process is described in detail in the v11 Upgrade Guide.

Though based on different technologies, the new CoreMedia Studio client workspace supports the full set of developer use cases as before: building, running unit tests, starting the Studio client, “watching” for code changes, packaging plugins, enabling/disabling extensions, and much more.

We believe that this migration will provide customers with significant benefits including:

Provides a modern, superior developer experience. TypeScript is a very popular programming language with an active developer community. TypeScript is in the 2021 top ten of the worldwide PYPL PopularitY of Programming Language Index. There are many experienced developers that will be able to provide support with developing future Studio client extensions.
Enables reduced investment in Studio client customizations and provides a perfect starting point for TypeScript/npm Studio client development.
Using TypeScript leads to an extended range of available IDEs. JetBrains IDEA Ultimate, JetBrains WebStorm and Microsoft Visual Studio Code have all been tested. Any other TypeScript IDE should work as well.
TypeScript provides a modern approach to static typing that is superior to ActionScript.
npm is JavaScript's de-facto standard for package and dependency management. pnpm is a new, popular, very efficient, and convenient tool to build a npm workspace.
Provides the ability to use modern, standard test frameworks like Jest for Studio client code.

Developer Preview of new Richtext Editor

Mon, 13 Dec 2021 00:00:00 GMT

CKEditor 4 has provided a solid foundation for richtext editing in CoreMedia Studio for many years. However, the latest version, CKEditor 5, is a complete rewrite and CKEditor 4 will not receive new features in the future. Based on this we will switch to the CKEditor 5 framework providing new features for the entire lifetime of CoreMedia Content Cloud v11.

The previous CKEditor 4 framework will remain available, however, and will receive bugfixes until the next major release, for customers who prefer to keep their version with its custom extension for now.

Since the CoreMedia CKEditor 4 plugins will need to be rewritten from scratch for data-processing, we decided to include an early developer preview in this release.

Developers can enable this opt-in preview of the upcoming new richtext editor in a non-production environment to estimate the potential scale of their plugin upgrade efforts or get an early start on plugin development. The opt-in developer preview is part of the Blueprint workspace. To enable this preview the Studio client must be updated. The Studio developer manual contains the required instructions. Developers can follow our development by watching our open-source GitHub repository (see https://github.com/CoreMedia/ckeditor-plugins/).

The open-source GitHub repository serves as the starting point for the development of custom plugins with a concise documentation and sandbox environment.

The following screenshot provides a sneak peek at this new richtext editor:

Figure 13: CKEditor 5 richtext editor framework

The benefits of this enhancement include:

The new richtext editor will be based on the modern and fully customizable CKEditor 5 framework which provides numerous plugins to boost editorial efficiency
The integration with CoreMedia Richtext will be a standard CKEditor plugin itself. This should simplify the usage and development of other plugins.

CoreMedia Content Cloud 2110.1

Thu, 09 Dec 2021 00:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.3

Thu, 28 Oct 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2104.4

Thu, 23 Sep 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.2

Wed, 08 Sep 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2107.1

Mon, 19 Jul 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Modify Start Publication Workflow Button Behavior

Mon, 19 Jul 2021 00:01:00 GMT

In previous versions of CoreMedia Content Cloud, clicking the “start publication workflow” button in the CoreMedia Studio action bar would start a publication workflow containing all documents from the ‘My Edited Content’ section of the Control Room. The fact that this button was the only one in the action bar that did interact directly with the currently opened tab was a source of confusion and occasional frustration for some editors.

With version 2107.1, we provided a simple means for modifying the default behavior of the “start publication workflow” button via the User Settings in CoreMedia Studio. By disabling the option to “Include ‘My Edited Content’ when publishing content”, editors can configure the button to initiate a publication workflow with the active content only.

The workflow button in the ‘My Edited Content’ toolbar is not affected by this change and will always initiate a workflow containing all edited content.

The following screenshot illustrates the new configuration box in the Content tab of the User Setting:

This modification is designed to make usage more consistent and cause less confusion. Users that prefer the old behavior and would like to keep it can do so.

Content Withdrawal Support

Mon, 19 Jul 2021 00:00:59 GMT

Some content editors have expressed concern that the content withdraw process is unnecessarily cumbersome, particularly when the content items to be withdrawn are distributed widely across the content repository. Gathering content in order to successful unpublish an entire content set, while respecting all links between documents could be challenging in certain situations.

To address this concern, we have introduced a tool to help content editors identify all of content items that must be included in a withdrawal request in order for the content set to be unpublished successfully. Since the withdrawal of published content is often an iterative process involving numerous editorial decisions, content to be withdrawn can now be collected into Projects created especially for that purpose. Content can be added to the Project via drag and drop and content links can be easily removed if certain content items should not be withdrawn from publication. Once the set of content to be withdrawn is complete, it can be unpublished with a single button click.

The following screenshots demonstrate this process:

With this new enhancement, editors are now guided though the process of unpublishing content which gives them more control and a powerful tool to resolve conflicts more efficiently.

Content Hub - Preview Enhancements

Mon, 19 Jul 2021 00:00:58 GMT

The Content Hub supports a preview which shows text-based information about assets as well as an image preview of the asset (if supported).

In version 2107.1, this asset preview function has been enhanced so support custom HTML, including as iframes or media elements. With this enhancement, Content Hub adapters for third party content sources such as YouTube or external DAM systems can now provide a preview for video or audio assets.

Studio Developers can define specific metadata for part of an asset – instructing the system to rendered it as preview data. This includes such things as the size of an image or its dimensions. The Content Hub API has been changed so that this information can be displayed as HTML as well as plain text. This enhancement can be used for both prefabricated and custom Content Hub adapters.

With this new enhancement, Editors are now able also to view videos and listen to audio assets, when the format are supported by the corresponding Content Hub Adapter and provides the possibility for deeper integrations of external content systems.

Category Filter for Content Issues Search

Mon, 19 Jul 2021 00:00:57 GMT

With version 2107.1, we have extended the Content Issue search capabilities in CoreMedia Studio by enabling users to optimize their search queries in search folders and dashboard widgets. By default, technical editors can now refine their search by selecting “All categories” or “Localization” to get more specialized search results. This is particularly important for editors responsible for Localization since Localization workflows cannot run properly until all potential conflicts have been resolved.

Although the default option allows users to isolate Localization issues, the tools can be programmatically extended to add new custom categories for issues that your editors encounter frequently.

Also note that, since version 2104.3, this feature needs to be explicitly enabled because it requires re-creating the search index from scratch. With the next major release, it will be enabled by default.

This enhancement is designed to save technical editors valuable time and accelerate the resolution of potential content issues.

The following screenshot illustrates how this functionality can be accessed via the search pane of the CoreMedia Studio Library:

This modification is designed to make usage more consistent and cause less confusion. Users that prefer the old behavior and would like to keep it can do so.

Commerce Library Search with Facets

Mon, 19 Jul 2021 00:00:56 GMT

Until now, the Commerce search functionality within the CoreMedia Studio Library only supported text-based search. With this release, a search filter has been added for commerce items that is similar to the existing filters for content searches. The editor can select different search fields, depending on the target category of the product catalog, providing more flexibility when searching for specific products.

Additionally, editors can save the search as a custom search folder, giving them faster access to a specific subset of products that they typically work with.

Finally, the layout of the existing content search filters has been updated to provide a more consistent user experience.

This new feature is simple to use. A new collapsible filter panel has been added to the commerce search view in the Library. It provides a combo box where the editor can choose from a list of filters. As soon as the editor switches the Library to search mode and selects a category, this list of available search filters is automatically enabled. Different filter values can be applied to search for a specific set of products. The search can then be saved using the "Save Search" button from the library search toolbar. Note that these "Saved Searches" currently apply only to the search folders yet, not the search widgets for the CoreMedia Studio dashboard.

The following screenshot shows the new search filters:

This feature is designed to improve the daily work of editors that work with commerce catalogs in CoreMedia Studio by providing:

• Deeper integration into commerce system • Better usability for editors when searching for products

Commerce Cache Invalidation and Re-Computation

Mon, 19 Jul 2021 00:00:55 GMT

CoreMedia Content Cloud provides numerous caching layers, each with their own configurations and lifecycles, making it occasionally difficult to synchronously update values from integrated eCommerce systems. In addition, since it is important to cache these values for as long as possible, developers can sometimes experience undesirable delays in reflecting changes to these values.

With version 2107.1, we have introduced two major enhancements to the commerce cache system:

An HTTP-based actuator endpoint to invalidate commerce caches on the central commerce adapter and automatic propagation of invalidations to CoreMedia Studio, the Content Application Engine (CAE), the CoreMedia Headless Server and Feeders. This endpoint supports both manual triggering and automatic integrations into external event queues or schedulers.
Optional re-computation of cache values to update them in the background while previously cached values are still being served. After re-computation, newly retrieved values are compared to old cached value and invalidations are propagated if they differ.

This feature is designed to make it easier for admins and developers to control caching and invalidation of entries. It helps them to avoid performance drops during uptime of a commerce adapter through background-update of values instead of removing the cached values first and updating them on request. This results in more reliable response times, as well as more control over the timing for updating values in the commerce cache.

Headless Commerce Augmentation

Mon, 19 Jul 2021 00:00:54 GMT

Headless eCommerce integrations are becoming more and more common. Decoupling CMS and eCommerce system helps to ensure the optimal performance of each system independent from the other.

When content is delivered in the “classical” way using our Content Application Engine (CAE), users can sometimes encounter performance issues if commerce caches are empty – particularly when hierarchy data for the eCommerce catalog needs to be retrieved during delivery. The same problem exists with headless augmentation calls where only the concrete ID of the current category or product is passed in and parent categories for inheritance of placements must be retrieved via eCommerce API.

With version 2107.1, we provide additional augmentation queries in the Headless Server that work exclusively on content in the CMS repository without the need to communicate with the commerce system via its API. Communication roundtrips are, therefore, avoided and performance is much more reliable than before.

This feature enhancement takes the form of new GraphQL schema files and Java implementation for commerce augmentation in the Headless Server. To implement it, storefront developers will need to use the new augmentation query API and provide the hierarchy/breadcrumb when calling the Headless Server.

This feature is designed to provide more reliable and faster response times of the Headless Server, especially after new start of the component or timed out caches.

Outgoing IP Addresses in Cloud Manager

Mon, 19 Jul 2021 00:00:53 GMT

In order to communicate with external systems (e.g., to configure their firewalls), customers on our CoreMedia-hosted Cloud offering must know the IP addresses used by their CMS components.

To enable this, we have provided a new “Outgoing IPs” display in the IP Management section of the Cloud Manager. This is in addition to the IP allow listing management. This screen shows the IP addresses categorized by the environments of the customer (e.g., Production, UAT, Sandboxes).

For each Pre/Prod (Production, UAT) environment, three IP addresses are displayed, one for each of the networks used by the CMS applications. Development Sandboxes share one IP address, so there is only one displayed regardless of how many Sandboxes are deployed.

This new feature allows developers and administrators to retrieve this information for themselves without having to contact the support team. This can streamline and speed up the process.

CoreMedia Content Cloud 2104.3

Wed, 30 Jun 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

Commerce Improvements: Product Lists with Multiple Facet Filters

Wed, 30 Jun 2021 00:01:00 GMT

CoreMedia Content Cloud now supports Product Lists that filter the results based on multiple facets. Before this improvement, only one filter was possible at a time. With the ability to filter the products by multiple facets, editorial users can now tailor their custom landing pages more precisely (e.g. narrow down the results by both color and price). Editorial users are still able to manually place specific product teasers or other content in the resulting list to gain more control.

Depending on the commerce vendor, some facet values can be combined via OR-queries (e.g. color = red OR black), while some facets only allow a single value to be selected at a time. Wherever possible, this configuration is automatically retrieved from the commerce system.

The total set of available facets and their values is always retrieved dynamically from the commerce system via the Commerce Hub Adapter.

Commerce Improvements: Headless Commerce Deprecations, Removals and Labs Features

Wed, 30 Jun 2021 00:00:59 GMT

Previous versions of the Blueprint contained multiple commerce-related schema extensions to the CoreMedia Headless Server that primarily served pure eCommerce data, such as product or category details. These schema extensions (entities, queries, and fields) were marked as deprecated with 2101.1 and are now deactivated with 2104.1. They will be removed with 2107.1.

The reason for this removal was to discourage projects from using the CoreMedia Headless Server as a GraphQL endpoint for the eCommerce system. The preferred method is to get details on the commerce objects directly using the commerce system’s API. The CoreMedia Headless Server should primarily serve content from the content repository itself - not from other systems. Otherwise, the accumulated latency from multiple remote calls might delay the response of the Headless Server. Additionally, in a headless integration, the client (for example a JavaScript frontend) will already have multiple reasons to talk to the backend commerce system (to render category landing pages, product detail pages or shopping cart items, etc.). As a result, serving the same entities a second time through the CoreMedia Headless Server will impede caching. It might also lead to inconsistent data, since the Headless Server sometimes has a different cached state than the commerce system.

Nevertheless, CoreMedia Labs will soon provide a demo version of a headless endpoint for commerce related data. This will correspond roughly to the now removed schema extensions and abstracts from the various commerce vendors.

Additionally, in 2104.1 CoreMedia has added dedicated augmentation query roots to retrieve content augmentation data for commerce objects without having to pull the commerce object detail data from the commerce system.

To use the CoreMedia Headless Server in eCommerce projects with GraphQL, developers should use a stitching proxy server to combine both schemas (CoreMedia Headless Server and commerce system) into a single combined graph. It’s also possible to let a client talk to both backends in parallel, depending on the degree of integration needed for the project. Apollo Federation would also be an option but requires further adaptions to both schemas and code.

CoreMedia will provide an example Stitching server that works with our Spark demo client soon.

Drag and Drop of Non-CMS Content

Wed, 30 Jun 2021 00:00:58 GMT

Prior to this release, it was not possible to take Products and Categories directly from integrated Product Catalogs in the Library and add them to link lists on Pages or other Linkable fields. This made it difficult to create augmented commerce-driven pages quickly and efficiently.

With this new release, however, \ Products, Categories, or variants that have been dragged into link lists will automatically be converted into appropriate CMS documents. The following conversions will take place as a default:

Product ➝ Augmented Product
Category ➝ Augmented Category
Variant ➝ Product Teaser The new content is created parallel to the existing content that the target link list belongs to. Otherwise, it is created in the site root folder.

This new feature enables users to create and work with content based on commerce objects much faster than previously. Explicit augmentation of commerce objects (products, categories) is no longer necessary and happens on-the-fly even for multiple objects.

Flexible API Support for Additional Image Formats

Wed, 30 Jun 2021 00:00:57 GMT

A new generation of digital image formats, including JPEG 2000, JPEG XR, and WebP, have emerged in recent years that offer superior compression and quality characteristics compared to their older JPEG and PNG counterparts.

For example, using WebP, webmasters and web developers can create smaller, richer images that make the web faster. Its developers claim that WebP lossless images are 26% smaller compared to PNGs and 25-34% smaller than comparable JPEG images at equivalent SSIM quality index (https://developers.google.com/speed/webp).

As a result of these performance enhancements, many customers have been requesting that CoreMedia provides support for these new formats to help them meet their quality and performance goals.

With this update, developers can enable the CoreMedia Headless server and the Content Application Engine to deliver images in a variety of new formats, including WebP, by means of the improved Image Transformation API.

To implement this feature, developers can simply add the Java Image I/O compatible library for the required format to the list of dependencies of their application and adapt the view layer accordingly.

The resulting websites and applications will deliver a better end-user experience in terms of highquality images, improved performance, and SEO scores.

CoreMedia Content Cloud 2101.4

Mon, 14 Jun 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2104.2

Thu, 03 Jun 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2104.1

Wed, 28 Apr 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2101.3

Tue, 13 Apr 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2010.3

Fri, 26 Mar 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2007.3

Thu, 18 Feb 2021 15:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2101.2

Wed, 03 Feb 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2101.1

Thu, 21 Jan 2021 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2010.2

Mon, 14 Dec 2020 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2010.1

Wed, 11 Nov 2020 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2004.3

Tue, 06 Oct 2020 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2007.2

Mon, 14 Sep 2020 15:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2007.1

Wed, 05 Aug 2020 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2001.3

Wed, 24 Jun 2020 15:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2004.2

Mon, 08 Jun 2020 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2004.1

Tue, 05 May 2020 10:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 1910.2

Wed, 25 Mar 2020 17:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2001.2

Tue, 17 Mar 2020 15:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 2001.1

Thu, 30 Jan 2020 17:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 1907.4

Thu, 19 Dec 2019 17:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 1910.1

Tue, 10 Dec 2019 17:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 1907.3

Tue, 26 Nov 2019 17:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 1907.2

Fri, 27 Sep 2019 09:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

CoreMedia Content Cloud 1907.1

Mon, 02 Sep 2019 09:00:00 GMT

A new distribution of CoreMedia Content Cloud has been released.

What's New - CoreMedia Content Cloud

CoreMedia Content Cloud 2512.0.2

CoreMedia Content Cloud 2506.0.4

CoreMedia Content Cloud 2406.3.2

Breaking Changes - 2406.3.2

Bugfixes - 2406.3.2

Changes and Improvements - 2406.3.2

Lead Creation, Centralized — One Place, One Source of Truth

Lead Creation, Centralized — One Place, One Source of Truth

CoreMedia Content Cloud 2512.0.1

CoreMedia Content Cloud 2506.0.3

CoreMedia Content Cloud 2406.3.1

Breaking Changes - 2512.0.1

Bugfixes - 2512.0.1

Changes and Improvements - 2512.0.1

Breaking Changes - 2406.3.1

Bugfixes - 2406.3.1

Changes and Improvements - 2406.3.1

Personalized WhatsApp HSM Messages - Now Smarter, Safer, and Fully Trackable

Personalized WhatsApp HSM Messages - Now Smarter, Safer, and Fully Trackable

CoreMedia Content Cloud 2512.0.0

Technology Update: From CORBA to gRPC

Technology Updates

From CORBA to gRPC

What’s New

Why This Matters

How It Works

Get Started

Technology Update: Spring Boot 4.0

Technology Updates

Spring Boot 4.0

What’s New

Why This Matters

How It Works

Get Started

Technology Update: KIO Co-Pilot – Advanced Page Assembly Tool

Technology Updates

KIO Co-Pilot – Advanced Page Assembly Tool

What’s New

Why This Matters

How It Works

Get Started

Technology Update: CMS Semantic Search

Technology Updates

CMS Semantic Search

What’s New

Why This Matters

How It Works

Get Started

Technology Update: Native Personalization in Content Cloud

Technology Updates

Native Personalization in Content Cloud

What’s New

Why This Matters

How It Works

Get Started

Studio Usability Improvements

Studio Usability Improvements

Studio UI Revamp and Cleanup

Key Enhancements

Header Bar Colors

New Icons

New Menu Structure

Further Cleanups and Improvements

Value for Users

New Feature in Publication Workflows: Include Updated Referenced Content

What’s New

Why This Matters

How It Works

Get Started

Expected Benefits

CoreMedia Engagement Cloud Updates: Lead Management v2

CoreMedia Engagement Cloud Updates

Lead Management v2 in Engagement Cloud

What’s New

Why This Matters

How It Works

Leads as Captured Intent Paths

From Past to Present

Flexible, Real-World Lead Management