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Operations Basics / Version 2506.0

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4.10.6.6 Engagement Cloud Metrics

The Engagement Cloud integration that is used for Adaptive Personalization provides metrics for the single sign-on calls to Engagement Cloud UI and the proxy calls to the Engagement Cloud API in Studio.

Meter NameTagsDescription

cmec.proxy.aborted

method

The number of times that a proxy request was aborted before reaching the server.

cmec.proxy.denied

method

The number of times that a proxy request was denied due to missing rights. A request is denied if no group mapping is available for any of the caller’s groups.

cmec.proxy.duration

method

The total duration that proxy requests spent in the proxy controller. It includes the time to retrieve the session.

cmec.proxy.failed

method

The number of times that a proxy request was aborted before being forwarded to the backend, although the caller would have been authorized to make a call in general. This typically indicates that the request was malformed.

cmec.proxy.request

method

The number of times that a proxy request was made.

cmec.proxy.response

method, response

The number of times that a proxy request was handled and a server response was forwarded to the caller.

cmec.session.get

webcareId, region

The number of times that a session token was requested from the session cache, either successfully or unsuccessfully.

cmec.session.getFailed

webcareId, region

The number of times that a session token was requested from the session cache, but that the request was denied.

cmec.session.retrieve

webcareId, region

The number of times that a session token was requested from the server, either successfully or unsuccessfully.

cmec.session.retrieveFailed

webcareId, region

The number of times that a session token was requested from the server, but that the request was denied.

Table 4.13. Engagement Cloud Metrics


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