New Audio or Edit Audio Form

Last updated 14 days ago

List of parameters of an audio file.


  • app-icon > Management > Audios > New Audio

  • app-icon > Management > Audios > [Double click an audio]

Tab: Properties

Field Description


Required - Name of the audio that appears in the audio list of app Audio and helps you identify the audio. For example, Operator SP for an audio of type Operator identification in Spanish.

The audio name must be unique in app Audio.


Required - Type of audio that indicates where you can use the audio file.

One of the following:

  • Beyond business hours
  • Intro audio
  • Music on Hold
  • Operator identification
  • Voicemail detection


Required - Language of the audio file. For example, if the audio file introduces an operator in Spanish, you should select Spanish. If the audio file is acoustic neutral music, you can select All languages and use it in every skill regardless of the language language.

One of the following:

  • English

  • French

  • Galician

  • Portuguese

  • Portuguese (Brazil)

  • Slovenian

  • Spanish

  • All languages


Required - Area to upload the audio file from an external location. For example, your computer. Click button Add Audio File and upload a file.

The audio file must have the following features:

  • Format: mp3 or .wav

  • Size: Less or equal to 16Mb.

  • File name must be unique in app Audio.

For example, your computer.

Click button Add Audio File and upload a file.

Tab: Associations

Field Description


Type of association.

One of the following:

  • Team

  • Skill


Association description

Button: Active

Button Active is located in the top right corner of the Edit audio form.

Slide button Active to active or deactivate the audio file.

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