Release Notes of the Engagement Cloud

This release registers calls outside opening hours as contacts and lets workflows update customer data.
It speeds up Operator Assistant suggestions and extends the Segments & Profiles API and the new Operator View.
It also applies fixes from the 2026 penetration test and bug fixes for WhatsApp, Video2Call, logins and visitor tracking.

Special reference to:

• Segments & Profiles API: update and delete segments; create (also from templates), update and delete profiles †;
• UI modernization: Operator View adds a Context column and a Conversation column for voice and video calls †;
• Security: fixes from the 2026 penetration test and patched Node.js versions across all services;
• WhatsApp: operator messages keep their line breaks; chatbot messages no longer show an extra blank line;
• Push Notifications: the default opt-in widget now fits on Android phone screens, with both buttons visible;
• Lead Management: date values in custom lead attributes are read correctly, so the Leads view shows every lead;
• Video2Call: chat messages use the same coloured bubbles as a regular chat and are easy to read again;
• Login: Content Cloud logins no longer stall; other logins stop waiting after at most 20 seconds;
• Customer Data Platform: customer changes are processed faster, so customer data stays up to date;
• Visitors: visitors who accept only required cookies stay anonymous and are no longer merged with other visitors;
• Apps: the Ecommerce app statistics page loads its summary and live shopping-cart data again;
• Voice: contact form answers with quotes or apostrophes are saved, so calls get a complete contact summary;
• Calls: calls outside a skill's opening hours are registered as "Out of schedule" contacts and can be filtered;
• Workflows: the new "Update Customer" action changes Customer Data Platform fields from inside a workflow;
• Operator Assistant: faster suggestions for every client question in a live call, enabled per chatbot in Chatbot Studio;
• Call Storage: existing recordings now expire after the storage duration agreed per skill, 1 or 24 months;
• Profiles: removing a profile needs the remove permission; the active-profile limit applies on every save;
• Screenshots: faster captures with full page styling and more cookie banners hidden; no longer counted as visits;
• Chat: the emoji picker shows its categories in the operator's language;
• Console: many drop-down fields now have names that screen readers announce;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• Classification API: answers are validated as in the agent desktop;
• Billing: call recording usage is shown and billed in minutes; a started minute counts as a full minute;
• Login: a wrong password now shows "Invalid authentication" instead of a service issue message;
• Exports App: scheduled exports keep their configured dates in every timezone and run until their end date;
• Exports App: destinations are checked when an export is saved, and export statuses update on their own;
• Reporting: exports and dashboards are shown only to users with access; view-only users can no longer edit them;
• Segments API: list templates and rule options, create segments and read their entry and exit rules †;
• Chatbot: chatbot contacts are recorded again after the interruption that began on 25 September;
• Customer Data Platform: email and phone changes on a visitor now update the matching customer profile;
• Console: now requires Chrome or Edge 111, Firefox 128 or Safari 16.4 or later;
• Segmentation: segment entry and exit rules can now use customer attributes from the Customer Data Platform;
• Workflows: condition steps can now use customer fields from the Customer Data Platform;
• Operator console: calls in progress stay in the active contacts list after a page reload;
• Console: browsers no longer offer automatic translation, which caused occasional crashes;
• Skills: call skills can be saved on the first try after turning on Call Storage;
• UI modernization: live Menu Contacts updates, New contact in the toolbar, leads claimed on open, empty states †;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• Email Campaigns: new image blocks in the visual email editor show a grey placeholder again instead of a broken image;
• Email Campaigns: the Previews and Spam tabs no longer stay blank in the new visual email editor;
• Chatbot: URL-based actions such as Variables from URL again wait for the request timeout configured in the editor;
• Lead Management: leads meeting both sale and conversion conditions now close as a sale and their RGUs are counted;
• External contacts: channel, name and phone are validated; details now show phone, visitor, origin and language;
• Exports App: Amazon S3 is now available as an export destination for audio recordings;
• Customer Information: details in contact, visitor and lead panels now update automatically, also after merges;
• Dashboards: reporting field settings are now consistent across all zones, so filters and columns behave the same;
• UI modernization: restyled Live screen, manual contact creation for CTI operators and permission-checked contact details †;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• Widgets: chat prompts, banners and call-to-action panels load correctly again after a shared script address stopped working;
• Backoffice: contacts that have been typified are now correctly shown as classified instead of remaining marked as unclassified;
• Menu Contacts: contact badges now show whether a contact is waiting to be classified or already classified;
• Menu Contacts: a scheduled contact's callback can now be rescheduled directly from the Live view menu;
• Menu Contacts: the Scheduled tab and every tab now show how many scheduled contacts are overdue;
• Menu Contacts: the Active section flags three or more contacts awaiting classification and fixes a connection-loss display glitch;
• Exports App: the destination key file for HTTP and SFTP exports can now be selected before saving, not only after;
• New contact form: the Channel field starts on the skill's configured channel, and this choice reaches routing and reporting;
• Billing: live call transcription is now charged at 5 units per minute, while post-call transcription remains at 1 unit per minute;
• Billing: Operator Assistant billing requests no longer fail when a chatbot conversation identifier is not yet available;
• Bug fixes: minor corrections and stability improvements;

This page describes all the issues that have been released.

Special reference to:

• Tracking script: SPA page changes no longer cause WebSocket errors or drop page and campaign tracking messages;
• Exports (V4): exported reports now show the correct Contact Type values in the WE2 and SA1 zones;
• Scheduled exports: new and duplicated exports now complete their first run, return to Scheduled and retry failed deliveries;
• Contacts (Live tab): supervisors get saved accordion state, updated dark-mode controls, search, filters and skill-capacity alerts;
• Exports App: queued reports show In progress immediately, update automatically and can be paused without becoming stuck;
• Exports App: a new History tab lists six months of runs, outcomes, destinations, file sizes and recurring-run progress;
• CDP: opted-out visitors no longer share a placeholder identifier in customer events, preventing profiles from being merged;
• Lead Management: unsupported contact types are discarded before processing, reducing false critical alerts;
• Bug fixes: minor corrections and stability improvements;

This page describes all the issues that have been released.

Special reference to:

• Dashboards (V4): aggregation panels crossing Contacts with Onsite Campaigns can now group by campaign name, not only ID;
• Operator Assistant (Vodafone KIO): suggestion lists offer "None of the above", and errors are shown instead of silence;
• Typification (TIM UltraFibra): fields sent in a different letter case now fill the panels, and past contacts were repaired;
• Operator Assistant (Voice): product suggestions now appear during live calls, based on what the customer says;
• Event tracking: events can now be assigned to channels and tagged under Settings > Events, to narrow long event lists;
• Exports App: the Exports list now shows who created and who last edited each export, next to the existing dates;
• Panels: new "Recording file name" and "Partial recording file name" columns can be searched, filtered and exported;
• Bug fixes: minor corrections and stability improvements;

This page describes all the issues that have been released.

Special reference to:

• Exports: a notification email is now sent when a scheduled export fails for good, naming the export, its schedule and the error;
• Exports: administrators can set the audio export length per recording type from the Admin settings, instead of via the database;
• Billing: new price plan categories for AI Prompts, AI Executions, AI Voice Transcription and AI RAG meter and charge client AI usage;
• Billing: the "SSO users" rule now reads "SecureID (SSO Users)", with its pricing, reports and historical records unchanged;
• AI prompts: prompts are returned in separate parts and can be listed in one request, with unbuildable ones reported individually;
• Smarkio chatbots: a satisfaction survey can now run inside a WhatsApp conversation, its answers joining the results from other channels;
• New Contact Center interface: work continued on the top bar, the Active contacts list, contact creation, the Teams list and the Schedules page †;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• Smarkio chatbots: a selected set of actions can now be copied from one chat script into another, into the main tree or a block;
• Email campaign pages: the unsubscribe, view online and tracking links now carry CoreMedia branding and CoreMedia addresses;
• Google sign-in: the back-office link to request permissions on a client's Google account works again instead of returning an error;
• Dashboards: IVR, DTMF, voice-recognition, feedback-impression and lead metrics are now selectable in the Multi-Dimension Metric panel;
• Dashboards: panel exports now mirror the panel exactly, without the extra per-group subtotal rows that had to be deleted by hand;
• WhatsApp usernames & BSUIDs: the phone number is now stored next to the WhatsApp identifier and flows into the Customer Data Platform;
• Bug fixes: minor corrections and stability improvements;

This page describes all the issues that have been released.

Special reference to:

• New Contact Center interface: the Contacts menu now lists active, scheduled and closed contacts per operator role †;
• New Contact Center interface: the Schedule tab shows today's scheduled contacts with visitor details, refreshing at midnight †;
• New Contact Center interface: scheduled cards highlight as the callback time nears and flag missed ones, with an overdue counter †;
• New Contact Center interface: a "+New" button lets operators create contacts, future-dated ones landing in the Schedule tab †;
• Operator Assistant (Voice): real-time response suggestions now appear during voice calls, based on the live transcription †;
• WhatsApp usernames & BSUIDs: the WhatsApp identifier is stored as a customer identifier, so history carries across conversations †;
• Contact alerts (TAP, VivaGym): rescheduling a callback works again — date and time selections apply and can be confirmed;
• Auto Translate: European Portuguese conversations are no longer shown to operators in Brazilian Portuguese;
• Dashboards: aggregation panels combine two crossed views again (for example Contacts with Contacts - Sales);
• Dashboards: listing panels on the Events data source return all records matching an event-property filter;
• Dashboards: the Multi-Dimension Metrics panel saves the chosen comparison period and allows changing it later;
• Dashboards: report exports no longer fail while preparing data, and no longer group by the same field twice;
• Teams App: managers and total managers can now see the Skill ID, previously visible only to root users;
• Bycard: the Pages tab column "Visits" is renamed "Views" to match the number it shows;
• A/B tests: conversions are counted only for the test they belong to when several tests share the same goal action;
• Contact Window settings (V3): visitor information fields can be added in bulk instead of one at a time;
• SSO: managers can turn the SSO login option on or off for an individual user from that user's General tab;
• SSO: duplicate email addresses are rejected on user create and update, keeping single sign-on working;
• SSO: the login pages of Engagement Studio and Contact Center Studio remember the sign-in method last used;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• WhatsApp usernames & BSUIDs: inbound messages from contacts identified without a phone number are now received and answerable as usual †;
• WhatsApp usernames & BSUIDs: the WhatsApp contact identifier is stored alongside the phone number on conversations, leads and interactions †;
• WhatsApp usernames & BSUIDs: agents can reply to contacts who share only a WhatsApp username, falling back to the phone number when none exists †;
• WhatsApp usernames & BSUIDs: authentication templates (one-time passwords) to username-only contacts now return a clear error instead of failing silently †;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• New Contact Center interface: navigation and top bar polished to the approved design, and the Contacts menu structure added to the live route †;
• Dashboards (V3): exported "Contact Center Activity" durations over 24 hours now match the on-screen values;
• Dashboards (V3): Aggregation, Metric and Multi-Dimension panels no longer break when switching the data source to Outbound Campaigns - Voice;
• Billing (V3): call recordings and storage are now attributed to the on-site campaign that produced the call, alongside skills;
• Newsletter unsubscribe (Vodafone PEGA): unsubscribes are processed asynchronously, so the confirmation page returns immediately instead of timing out;
• SSO: user cards in the Teams area now show an indicator for users who have already signed in through single sign-on;
• SSO: the "Forgot password?" link is hidden once the login screen detects a single sign-on user;
• CoreMedia Studio: mapped Content Manager and Content Viewer users regain access to Engagement Cloud channels, with a new API to list the channels they can use;
• Webcare: Visitor Information fields can be automatically associated with all contact windows of a webcare on save;
• A/B tests: deleting an on-site test variant now removes it and re-orders the remaining variants correctly;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• AI pricing & billing: unified AI usage metering (documents, RAG, voice, AI actions) into a central billing store†;
• Vodafone KIO assistant: fixed suggestion loop, mood indicator now tracks customer mood, returning customers recognized;
• Billing (sa1): Outbound Calls/Contacts consumption now matches the Panel;
• Export App: fixed unclickable filter checkbox with long translated labels (e.g. Portuguese);
• Export App: new Google Cloud Storage destination for audio exports (bucket, service-account key, optional folder);
• SSO Billing: automatic per-user SSO billing with a new "SSO Users" category on the billing screen;
• Teams App: full-screen skill editor restores AI, video-background and ecommerce-context options for entitled clients;
• Smarkio: chat assistant aligned to the platform's newer AI model for consistent responses (republish chat to apply);
• External Contacts: support for call-scoped requested contacts, with filtering by call scope;
• SOAUTO unsubscribes: SIVA blacklist import now accepts the correct CSV line code per instance;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.
Special reference to:

• SSO: sign in by entering your email, which routes you to your company's identity provider †;
• Operator Assistant: now available during voice calls, giving operators the same AI guidance, response suggestions and product recommendations as in chat †;
• Workflows: request-parameter keys containing square brackets (e.g. lead[campaign_external_id]) are now saved and displayed with the closing bracket preserved;
• Billing extraction: the Live Chat rubric now counts only genuine live chat contacts, with chatbot contacts counted separately so the two are no longer mixed;
• Operator Assistant: the panel now opens automatically when an operator starts a conversation, so the feature is immediately visible;
• Call Storage billing: usage is now sourced from actual stored data, prorated by retained days and reported in minutes, broken down by skill and channel;
• Exports: the Call Recordings export option is now disabled for clients without the Call Recordings feature, preventing exports that would never deliver;
• External contacts: calls can request a call-scoped external contact, with external contacts filterable by call scope;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.
Special reference to:

• Operator Assistant: clicking a suggested answer again correctly passes the selected text into the active chat input;
• Exports App: new HTTP (REST API) destination with optional basic or bearer authentication and custom headers, alongside SFTP;
• Exports App: dedicated audio (call recordings) export flow with recording-type and period selection, delivered as a ZIP to SFTP or HTTP;
• Voice / Call Storage: call recording settings configurable at team level and inherited by skills, with recording usage tracked for billing;
• Chatbot billing: Smarkio chatbot sessions now counted from any session activity, so billing matches the usage reported by Smarkio;
• New CC UI improvements: the Audios App now opens in full screen instead of a modal, giving a larger workspace consistent with other management apps †;
• SSO: tenants can enable Single Sign-On (OIDC) per tenant and enforce it per user, redirecting enforced users to the SSO login flow †;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• CC Modernization UI: continued migration of the interface, moving notifications to the top bar and relocating operator inbound/outbound call switching to the new route pages†;
• AI pricing & billing metrics: introduced usage tracking for AI actions, RAG knowledge-base storage and updates, and transcript analysis to support plan limits and accurate billing†;
• A/B Testing: campaign results now include each variant's campaign identifier for both onsite and landing tests, so result rows map reliably to the right campaign;
• Customer Information panels: CDP customer identifiers and attributes are now indexed and shown in the Contacts, Lead Management, and Visitor panels;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• Chatbot: out-of-hours messages now show the correct notification instead of attempting to connect to an operator;
• Contact Lists: list no longer disappears after saving when 2 or more channels are configured;
• Dashboards: metric panels no longer blank out existing dashboard content when created or edited;
• Call workflow: typifying an active call no longer sends the attempt ended event prematurely or triggers a duplicate call;
• Blacklists & Contact Lists (Cofidis): new REST API endpoints to add/remove contacts individually, in bulk or across multiple lists;
• REST API: new GET /leads/:leadId/contacts endpoint to retrieve all contacts for a lead in one call;
• REST API: call, chat and external contact responses now include customer_id and lead_id for direct correlation;
• Reporting: new Recording Duration columns in the Contacts and Contacts-Attempts panels for billing visibility;
• Outbound campaigns: "Show in panels" toggle renamed to "Store contact parameters with campaign" and shown only for Outbound Voice;
• Google Ads: integration upgraded to API V24 ahead of the V20 sunset to keep ad data flowing;
• CC UI Modernization – Top Bar: new top bar with profile, operator status, QR code and client switching for total managers †;
• CC UI Modernization – Left Navigation: permanent navigation bar across all workspaces, with collapsed icon-only mode, draggable submenus and role-based access †;
• CC UI Modernization – Platform icon: clicking the CoreMedia logo now returns users to their default workspace based on role †;
• CC UI Modernization – Network alert: badge warns operators when their network is degraded or down †;
• Bug fixes: minor corrections and stability improvements;

† Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.

Special reference to:

• Outbound information in contact list panels: outbound contact lists can opt in via a new "Show in Panels" toggle, exposing contact list fields as selectable columns and filter criteria in contact list panels and exports*;
• A/B test conversion rate: tests now support three configurable conversion rate formulas (conversions/prints, conversions/visitors, unique conversions/visitors), selectable at test creation;
• Customer Data Platform — Name field: the customer Name in the CDP is now populated automatically from contact data, enabling features such as the AI-powered customer summary; enabled per client via CDP configuration;
• Chatbot n8n webhook (Smarkio): new feature flag n8n_webhook gates the n8n webhook action in the chatbot action selector;
• ECharts replaces Highcharts at V3;
• Lead Management performance: faster lead processing and recovery of WebcareSignalUpdated events when the visitor mapping is missing;
• Bug fixes: minor corrections and stability improvements;

• Tasks related to this ongoing project are going to be revised and further improvements will be delivered;

This page describes all the issues that have been released.

Special reference to:

• Visitor Identifier Handling: requests carrying the malformed visitor identifier tuid=DELETE are now blocked at the web layer, preventing oversized visitor records and restoring middleware performance;
• Outbound Contact Information: outbound call records now store contact details and campaign parameters, visible as columns in contact-view list panels;
• Offsite SMS Campaigns: numeric reply-capable sender origins are now accepted in SMS campaigns when pre-authorized in outbound SMS settings;
• AI Customer Summary: automated pipeline generates a natural-language customer briefing stored as a system attribute in CDP; currently available for selected clients only; *

• Tasks related to this ongoing project are not available yet.

This page describes all the issues that have been released.
Special reference to:

• HSM / Chatbot: shared WhatsApp number now routes correctly between proactive HSM flow and chatbot — HSM association ends on operator close or after 24h, then next inbound message returns to chatbot;
• CDP: adding the "Customer Data Platform" product in the administration area now provisions the client, credentials, and inbound integration automatically; idempotent on re-adds;
• CDP — Contacts view: visitor fields split out into a dedicated "visitor_context" group, customer group keeps only the customer identifier;
• Lead Management: Lead associations tab gains a "Mode" column (rule / event), plus search, refresh, and column ordering;
• DirectTriggers: chat contact close on channels with non-numeric names no longer fails;
• Bug fixes: minor corrections and stability improvements;

This page describes all the issues that have been released. Special reference to:

• Lead Management: Configure Leads creation by using Rules with Team, Channel, Contact type, skill conditions
• Operator Assistant: implement n8n workflows
• Operator Assistant: improve RAG integration for multiple CoreMedia demos
• Ai indicators: update OpenAi models and API integration
• CDP: improve cdp projects connection failure handling
• Video2call: improve camera access permissions validation and background loading

This page describes all the issues that have been released. Special reference to:

• Chatbot usage: We now collect custom chatbot usage in chats requests and billing interactions
• Allow creating new blacklists when creating new outbound campaigns
• Sync call attempts data collection on call classification
• Transcriptions: Update ElevenLabs model version used
• Ai analysis: create new Customer updated event for future AI worker analysis *
• Users list: fix user status rendering in the Teams app
• ByCard: fix contacts list based on Customer to show chatbot and HSM subtypes
• Other bugfixes

Add new CoreMedia agent tag version in cdn: /cmec/v20260312a/{zone}.js

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• FE: Tech Driven: Upgraded Next.js framework to latest major version (16)
• FE: Tech Driven: Upgrade React to latest major version (React 19.2)
• HSM: Display template name, description and message in analytics panels
• Branding phase out: replaced byside branding to CoreMedia in QA/engineering demo pages
• Closed several resolved CS tasks open during prod incidents
• Other small bug fixes

This page describes all the issues that have been released. Special reference to:

• Ai analysis: create default system prompts
• External contacts: add phone to external contact when created from callback or survey classification in console
• Lead Management: create new leads from external contacts via callback
• Lead Management: update script bindings
• Exports: add unblock exports script to recover from failed exports
• Frontend components: Migrate to modern listable component
• Bug fixes

This page describes all the issues that have been released.
Special reference to:

• Lead Management: close leads with sales classification
• Ai analysis: do not translate ai classification
• Ai analysis: add contact scope to transcript and ai indicators
• Ai analysis: prompt versioning and activation management improvements
• Ai analysis: store the prompt used in indicators analysis
• Frontend components: Migrate to modern listable component (ongoing task)
• Operator assistant: fix visitor information context and mood calculation

This page describes all the issues that have been released.
Special reference to:

• Manager profile: allow access to some V3 features
• Broadcast: Fix assistant view and visitors metrics on live sessions
• Reports: immediately exit on zip download actions
• REST API addInfo: keep existing contact form answer id on additional info saving
• Anonymous visitors: pass session cookie along smarkio requests to keep same visitor id
• Restore Journey tab name
• SQL queries performance improvements
• Fix: add missing visitor profiles data for widgets
• other bug fixes

This page describes all the issues that have been released.
Special reference to:

• Bycard: Load Contacts and Leads by Customer (requires CDP) *
• Bycard: Display external contacts on contacts list
• HSM: Improve HSM screen to support templates with parameters and buttons
• Lead management: events associated to leads visible in dashboards *
• Spike - Operator Assistant - status review and gap analysis
• Bug Fix: [GMO] Contactos Externos com canal default (fix channel)
• Bug fix: VivaGym - Operação com ByCard em branco - fixes contact data access before showing Contact panel
• other bug fixes

• Tasks require CDP & Lead Management products configuration

This page describes all the issues that have been released.
Special reference to:

• Contacts/Attempts Views: Add “Leads” Group to Rules (including “Has Lead?” filter);
• Bug Fix: Lead Type "Is not empty" rule returns no results despite existing Leads;
• Bug Fix: Unable to filter by Lead number in Contacts and Attempts panels.

This page describes all the issues that have been released.
Special reference to:

• HSM: Mapping WhatsApp HSM Parameters to Visitor/ Contact/ Customer Fields;
• Bug Fix: Prompt retrieval is coupled to prompt name instead of prompt type;
• Bug Fix: Private message visible to the visitor;
• Bug Fix: Smarkio - File import process.

This page describes all the issues that have been released.
Special reference to:

• Leads: Lead not closed when contact is wrapped-up as contact converted;
• Bug Fix: Chat transfer - Chatbot not working;
• Bug Fix: Chat transfer between agents is currently unavailable.

This page describes all the issues that have been released.
Special reference to:

• Bycard: Integrate Contact Attempts into ByCard View;
• Define associate events in Lead creation and closing; *
• Bug Fix: First message sent was not delivered to the operator;
• Bug fix: Creating Lead aggregation panel causes application crash;
• Bug Fix: Lead cannot be selected or auto-assigned when classifying contact in skill with associated Leads;
• Bug Fix: Export and preview reports in V4.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released.Special reference to:

• Smooth: Add and write CMCC properties to Signal and Feedback Solr collections;
• Google Ads Integration: Allow saving conversions without GCLID;
• Bug Fix: File processing is not completed automatically.

This page describes all the issues that have been released.
Special reference to:

• Leads: Merge multiple leads into a single active lead when identity is resolved;
• CDP: CDP App UI;
• Bug Fix: Legend explaining the meaning of each symbol does not appear in the panels.

This page describes all the issues that have been released.
Special reference to:

• Bycard: Created Call Control Top Bar;
• Rest API: Improve Error Handling for Form2Lead Typification Service;
• Panels: "Customer ID" field as a default column in Leads Panels;
• Bug Fix: When the user sent a HSM the phone and visitor name are not displayed in the Bycard and panels;
• Bug Fix: Phone number not displayed when conversation moves to Livechat;
• Bug Fix: Call recordings unavailable.

This page describes all the issues that have been released. Special reference to:

• Lead Management: integrate contact attempts in Analytics view *
• Lead Management: integrate external contacts with Lead management *
• REST API: fix sales bundles typification
• Smarkio: allow new SMS number for Sibs client

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Lead Management: show lead attributes on contact bycard *
• Wrapup Codes: Add external code to wrapup configuration
• AI analysis: Use Wrap-Up Code Description as Prompt for Classification
• Dashboards: remove delete permission on shared dashboards
• Bug fix: Panels: fix source change on aggregation panels
• UI: upgrade several UI components (Tech driven)

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released.
Special reference to:

• Panels: Update Panels for Lead datasource;
• Skills: Activate Leads on Skills of type IVR and Chatbot;
• Bug Fix: Widgets with no impressions in the aggregation panel.

This page describes all the issues that have been released.
Special reference to:

• Email: Update notification emails and template senders;
• Chatbot:
• Bug Fix: Chat distribution does not work through the chatbot.

No description provided.

This page describes all the issues that have been released.
Special reference to:

• Sidetalk: Migrating react-scheduler to Sidetalk.

This page describes all the issues that have been released.
Special reference to:

• OpenAI: Manage Multi-Client Operator Assistant Instance with Custom Identity and Authentication. *
• OpenAI: Add operator assistant activation into AI tab. *
• Bug Fix: Added visibility into reports available in the backoffice.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• CDP: The Customer Data Platform module is now available, including the initial set of foundational tasks. *

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• HSM: React to the error notification and hide the popup;
• Bug Fix: Assisted transfer - Closing Bycard;
• Bug Fix: When only exist one skill or template, the HSM modal is filled in;
• Bug Fix: Pagination added to the chatbot access query endpoint.

This page describes all the issues that have been released. Special reference to:

• Passwords: Implemented password reset feature (V3);
• Bug Fix: POST /external/contact Allows "+" on customer phone.

This page describes all the issues that have been released. Special reference to:

• Chatbot: Add/Edit Smarkio actions to implement additional end action to be possible to classify;
• Chatbot: Profiles and blocks in Chatbots aligned;
• Smartwindows: Update the privacy link so that it directs to the correct URL;
• Bug Fix: Labels overlapping;
• Panels: Name changes when using survey field on listing panel;
• Bug Fix: Aggregation by dynamic fields.

This page describes all the issues that have been released. Special reference to:

• Skills: Limit Data Persistence to 24 Hours on Chat's Skill Type;
• Leads: Allow custom and standard attributes for leads;
• REST API: Create REST API endpoint — POST /external/contact;
• Smartwindows: MaxMara - bigger icon - smart window;
• Bug Fix: Hide “Business Keywords” under AI section in Team → Skill;
• Bug Fix: Send Files - Whatsapp (Live Chat). *

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Chatbot: Changed the chatbot icon in the Smartwindow and App;
• Bug Fix: Classification of transferred calls;
• Bug Fix: Fix XSS on external campaigns listing page.

This page describes all the issues that have been released. Special reference to:

• Chat: Translation sent on Finishing options.

This page describes all the issues that have been released. Special reference to:

• Passwords: A password recovery feature has been implemented, allowing users to securely regain access to their accounts;
• Bug Fix: Transcript alerts not logged to Graylog;
• Bug Fix: Unrecovered calls;
• Bug Fix: Reset password email link.

This page describes all the issues that have been released. Special reference to:

• Smooth: Add A Read-Only Group To Engagement Cloud;
• Chats: Use new sidetalk/react Charts components;
• Bug Fix: Survey rendering does not comply with the accessibility standard;
• Bug Fix: Temporary period error in metrics panel;
• Bug Fix: Footer should display CoreMedia logo instead of Smarkio logo;
• Bug Fix: Smarkio logo on landings;
• Bug Fix: Improve performance when removing received SMS on SMARKIO lead purge;
• Bug Fix: Fix event handling on lead not found in Smarkio;
• Bug Fix: Smarkio workflow rules showing invalid operators;
• Bug Fix: Fix the transcriptions that failed;
• Bug Fix: Created a workaround for transcriptions using elevenlabs;
• Bug Fix: Graph in “Callcenter Activity” tab does not allow navigation to specific time periods.

This page describes all the issues that have been released. Special reference to:

• Smarkio: Upgrade Smarkio's Beefree authentication method.

This page describes all the issues that have been released.

Special reference to:

• Improved ElevenLabs voice calls transcription
• Validate missing bundle information in classification attempts
• Correctly show bundle information in data panels even if the bundles have been deleted
• Add missing information on chat contacts coming from chatbot requests (visitor info, lang, contact url, ip, request origin, session id)
• Fix chat distribution skills update (period no longer required)

This page describes all the issues that have been released. Special reference to:

• Platform: GDPR - Obliterate visitor information as Call, chat, email, sms and form; *
• [LOOP-145]: Adds metric session duration;
• [LOOP-179]: creates new field visitor_segments_ids_transformed to enable to get in aggregation, both the id and the name of the segment;
• [LOOP-120]: Implements logic in aggregation panels, if previous value is empty and current value is not, return null (undefined);
• [LOOP-145]: Adds ACL validation for metrics request;
• [LOOP-179]: configure transformer for field field_segments_ids to enable to get in aggregation, both the id and the name of the segment;
• [LOOP-113]: Background worker with rules-engine to dynamically add or remove visitors from segments based on the segments rules;
• [LOOP-149]: Adds a validation when manually adding a visitor to a segment, if exit rule is matched, visitor is not added;
• [LOOP-163]: enhance rules availability in Segment context;
• [LOOP-164]: CMEC: Remove legacy Visitor Segmentation feature;
• [LOOP-166]: for CC users creation, ignore timeout;
• Bug Fix: No impression on the AB testing.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Contact Windows: Remove skins from contact window.

This page describes all the issues that have been released. Special reference to:

• Rename "IVR Nodes" data source to "Flow Nodes" **
• Bug Fix: Correct QUERY Exports V4;
• Bug Fix: External IVR Skill Not Accepting Direct Calls **
• Bug Fix: Chatbot - Visitor Data;
• Bug Fix: Chatbot - Mobile - Product recommendation;
• Bug Fix: Listing panels not showing custom action name;
• Bug Fix: Billing generation for 2024 not working.

** This will be released to production during off-service hours.

This page describes all the issues that have been released. Special reference to:

• Transcript: Implement Support for New Transcript Provider Integration; **
• Bug Fix: Failed to generate files in reports;
• Bug Fix: Smart window expansion.

** This will be released to production during off-service hours.

This page describes all the issues that have been released. Special reference to:

• RAG: Conversation history;
• Bug Fix: Billing error.

This page describes all the issues that have been released. Special reference to:

• Chat: Auto-Translation Feature for Live Chat;
• Bug Fix: Chatbot – Visitor form field on panels.

This page describes all the issues that have been released. Special reference to:

• Google APIs: Upgrade Google Ads API to version V20;
• Bug Fix: External Campaigns auto filters not working correctly;
• Bug Fix: Broadcast panel;
• Bug Fix: Email ticketing - Classification.

This page describes all the issues that have been released. Special reference to:

• Bug Fix: Email ticketing.

This page describes all the issues that have been released with the Hotfix.

• Smartwindows: New icons now available for MaxMara;
• Bug Fix: Different impressions from V3;
• Bug Fix: Correct FormAnswered events;
• Bug Fix: No option for external campaign name;
• Bug Fix: Surveys, C-SAT showing typification;
• Bug Fix: Add missing webcare_forms relations for forms used in 2025.

This page describes all the issues that have been released. Special reference to:

• Chatbot: Stream message in Chatbot;
• Chatbot: SmartWindow updates – MaxMara;
• Bug Fix: Error in the extended window during the chatbot transfer to the SmartWindow.

This page describes all the issues that have been released with the Hotfix.

• Reference

This page describes all the issues that have been released. Special reference to:

• Bycard: First Sublevel Skeleton with Two Cards; *
• Bug Fix: Transcript Field Truncation in Solr;
• Bug Fix: V4 rule not returning data;
• Bug Fix: Visits with origin has campaign external on aggregation panels;
• Bug Fix: Error on automatic process chats Ai;
• Bug Fix: Chatbot - minimize conversation.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released with the Hotfix.

• Visitor record fields will disappear from the segmentations;
• No statistics on onsite campaigns.

This page describes all the issues that have been released. Special reference to:

• Integration: WhatsApp Integration into Contact Center & Analytics Studio;
• Bug Fix: Documenting Manual Reprocessing of AI Indicators;
• Bug Fix: HSM Message Blocked Despite Recent Client Interaction;
• Bug Fix: User supervisor without access to dashboard;
• Bug Fix: Transfer to live chat;

This page describes all the issues that have been released. Special reference to:

• Billing: Correct “Surveys, C-SAT and NPS” category and Create “Forms” billing category; Bug Fix: Onsite Campaigns with Missing Information.

• Bycard: Bycard improvements; *
• RAG: Configuration via Chatbot UI;
• Bug Fix: "Onsite campaign" field don't show the correct/full name;
• Bug Fix: Transcript receiving strings instead of int.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Bycard: Move Active Segments and Visitor was refered by to a new element in ByCard Visitor zone; *
• Bug Fix: Impossible to export panel with special characters;
• Bug Fix: Channel as a rule for combined datasources;
• Bug Fix: Filter by 'Others' in the listing panels;
• Bug Fix: Duplicate hangup execution; **
• Bug Fix: Survey result not displayed on aggregation panel;

• Tasks related to this ongoing project are not available yet ** This will be released to production during off-service hours.

• Chatbot: Update aggregation data source Contacts for Chatbot;
• Billing: Chatbot considered in the "Chatbot Billing Category";
• KIO: Created a New Theme with Fixed Info Area and Conversation Area, and available in Contact Center & Analytics Studio; *
• KIO: Integrate Operator Assistant into Bycard in the Extended Window for Chatbot Use; *
• Bug Fix: Smarkio validating the type of kits in A/B tests;
• Bug Fix: Ensure visitor phone number is listed in HSM phone options;

• Transcripts: Transcripts are not generated for calls with an "abandonment on hold" and “Visitor answered, but the call centre didn't” status; **
• Campaigns: All the ended campaigns not to fill the Campaigns listing on Push Campaigns;
• Workflows: Updated the 'Add or remove from list' node to allow selecting the blacklist and, when adding a contact, indicate whether the addition is temporary;
• Bug Fix: Audio playback was unavailable for certain calls, with the “Play” button disabled and the message “Recording is no longer available” being displayed; **
• Bug Fix: Add Title to HSM Modal in Schedules App;
• Bug Fix: Select Audios losing selection when operator access to voice action changes.

• App Call: Updated “Awaiting free operator” to display more information;
• Bug fix: Display ellipsis on folders with large names;
• Bug fix: Fixed issue with Onsite Campaigns values not matching on V3 and V4;
• Bug Fix: HSM Skill Not Auto-Filled and Existing Number Marked as New.

• Aggregation Panels: fixed issue with Broadcast ID and Streaming Name on rules;
• Voice Actions: improved text-to-speech validations*

• Fixed issue with chats on distribution skills
• Fixed issue with stream files

• Fixed issue with chats on distribution skills

• Smartwindow: fixed cobrowse toaster notification
• Smartwindows: add extended option to chatbot

• Remove HSM button in Appointments app.

• Engagement Studio: Changed “AdCenter” name and icon to “Engagement”;
• Billing: Added Call Recordings and Call Storage to Billing and Price Plans;
• HSM: Select or Enter Phone Number for Creating HSM Contact; *
• Fixed issue with Placeholder name on Onsite Campaigns Aggregation Panels
• Fixed issue with Onsite Campaigns names on Contacts Aggregation Panels
• Fixed issue with parameters on Offsite Outbound Email Campaigns

• Updated workflows’ retry node from 10 to 15 contact attempts

• Update endpoint to call prompt-app with skill id

• Co-browse: fixed issue with toaster notification on smart windows.

• Prompt-App: Replace Hardcoded Prompts with Configurable API-Managed Prompts.

• Aggregation panel: added Voicemail detection field on Contacts-Attempts
• Bug fix: Issues with Beyond Business Hours Audio settings on teams app

• Bug fix: Dropdown overflow on Teams app
• Bug fix: Issues with rules when rescheduling a report on Exports app

• Chatbot: Create a Route to Close Chatbot Contact After Inactivity;

• Bug fix: fixed issue with Onsite Campaign being

• Bug fix: fixed issues with survey loading

• IVR survey: create a new IVR node* **
• IVR survey: display responses on panels * **
• IVR: added AMD context variables to IVR
• Billing: renamed “Click2Call” to “Click2Call Attempts”
• Bug fix: updated templates and urls mentioning Smarkio

• Chatbot: Added a border to the chatbot actions;
• Bug Fix: Fixed the datepicker in the chatbot options.

• Skill settings: deactivate answering mode;
• Bug Fix: Deactivate smartwindows toggle;

• Metric panels: Added dimension labels to calculated metrics; *

• Metric panels: Added “Previous period” to comparison periods; *

• Advanced IVR capabilities: added new voice survey type to engagement studio; *

• Skills: added new voice survey type surveys; *

• Smartwindows: Restrict Visitor Information Edits When "Deactivate Smart Window Start Conversation" is Enabled;

• Chatbot: Syncing Chatbot Variables with CoreMedia Visitor Information;

• Bug fix: fixed issue on smart windows recommend product scroll;

• Bug fix: allow only initial IVRs on IVR skills;

• Bug Fix: Variables in link href not working in view in browser;

• Bug Fix: Improvements to Chatbot iframe;

• Bug Fix: Listing/Aggregation panels - Not possible to add "Impossible to send" to rules.

• Fixed issue with bidirectional video on unstable networks.

• Metric panels: Updated labels;
• ISPIS: improve snapshot reliability;
• Bug fix: fixed issues with page rendering on Cobrowse;
• Bug fix: fixed issue with duplicated contact lists

• Ecommerce: Added product URL when creating/editing a product;
• Bug fix: Fixed issues when duplicating skill.

• Chatbot: add message when reaching the end of business hours
• Bug fix: issues with dropdowns above accordions;
• Bug fix: issues with Contacts aggregation panel on IVR duration;
• Bug Fix: Error creating user.

• Smartwindows: added toggle to deactivate “Start Conversation”
• IVR Wrap-up: allow at the end of Outbound Calls and improved events *
• Bug fix: Wrong values on IVR nodes panel

• E-Commerce App: Add Image when creating a product;
• Bug Fix: Fixed "Error Messages" on CCAS Dashboards.

• Bidirectional Video: New icons added; *
• Ecommerce & Events View - Improved auto-filtering of fields;
• App Ecommerce - Added "Recommendations" and "Manually Related" fields;
• Bug Fix: Repeated contacts on the console;
• Bug Fix: Multi-Dimension Panels bugs; *

• Chatbot Studio: Separate Soauto from the Siva group ensuring data segregation.

• Custom content: fetch lead score information
• Panels: add metrics to e-commerce source of data
• ByBridges: process system events
• Co-browse: fixed issues with select, radio and checkbox fields
• Integrations app: list enabled events
• Chatbot Studio: show selected options on chatbot history
• Aggregation panels: updated aggregation field to “IVR duration” on Contacts and Attempts

• App Ecommerce: Products marked as inactive are filtered and no longer appear in extended windows;
• Metric Panels: Invert variant color; *
• App Call: Added tooltips to metrics on call center activity chart;
• Bug Fix: Can't have Call and Chat skills;
• Bug Fix: Unauthorized Navigation Between Clients via URL Context ID;
• Bug Fix: Contact Center Activity - Total Logged Time is incorrect;

• Fixed the bug where voice contacts were being ignored in the initial active contacts list when multiple skills associated

• IVR wrap-up: play IVR at the end of the call * **
• Chatbot: added app to Contact Center and Analytics Studio
• Bug fix: fix issue with transfer and voice actions cards;
• Bug Fix: Error on Aggregation Panels - Groups and subgroups accordions;
• Bug Fix: Skills tab not updating after "team" change;
• Bug Fix: Audio on voice campaign error message.

• Fixed issue with AI commands on AWS machines.

• AI Classification: updated classification prompt for TIM;

• REST API: added endpoints to retrieve AI classification and indicators and contacts info;
• Video: Updated Video UI to allow for bidireccional input; *
• Panels: Changed "Date" used for "Period";
• Bug Fix: Cobrowsing MaxMara with CSS Errors.

• RestAPI: Created OpenAPI documentation on AB section;
• Bug Fix: External Campaigns auto filters working correctly;
• Bug fix: Updated Coremedia logo on chatbots.

• REST-API: Created OpenAPI documentation on Profile section;
• Metric Panels: Enabled the download of visible metrics from metric panels into CSV, XLS, XLSX, or ODS formats. *
• Listing and Aggregation panels: updated IVR duration metric name
• Aggregation panels: added fields and metrics to IVR and IVR nodes sources of data **
• ByCard: added attempt selector to Journey tab
• IVR wrap-up: added notification for IVR at the end of the call *

• Configurations: Virtual Background/Image Upload for Operator's Background.
• Bug fix: Fixed issues with extended windows when transferring chats;
• Bug fix: Fixed UI issue in Proactive Messages actions menu;
• Bug fix: Fixed UI issues on the Journey tab in ByCard;
• Bug fix: Fixed issue with list of audios on teams app;
• Bug fix: Fixed issue with notifications when saving the operator identification mode;

• Smartwindows: fixed issues on C2C and V2C

• Chatbot app: visual alignments *;
• Tech-driven: changed logos level for call hangup during transfer;
• Wrap up Codes: Added "description" field;
• Bug fix: added notification for when all DTMF codes possible are being used;
• Bug Fix: Navigation between products in extended window;
• Bug Fix: Agent picture on Smart Window has connection to the agent's pictures;
• Bug fix: Removed option to generate growing DTMFs;
• Bug Fix: Multi-Dimension Metric Panel Corrections; *
• Bug Fix: Fixed the "Calls" app bug.

• Call center activity: Updated and improved charts;
• Panels: List Wrap Up Codes options on Rules;
• Campaigns: Created ACL for A/B tests on email campaigns;
• Dashboards: Notify user when dashboard is shared;
• Exports: Split Files when exporting files bigger than max size directly from panels and export app;
• Multi-Dimension Metric panels: Add metrics tab listing, properties tab and rules; *
• Bug fix: IVR journey tab not showing the last attempt;
• Bug Fix: Subject Email with wrong Preview Text on Export;
• Bug Fix: Aggregation panels Issues with graphs/calculated metrics;
• Bug Fix: "Operator can make outbound contact" is disabled;
• Bug Fix: Language on "Contact Language" on Panels with Decorator/Formatter.

• Call center activity: improved chart; *

• Call distribution: fixed issues when skills are closed;

• Panels: added trigger point to IVR listing and aggregation panels;

• Metric panels: Added endpoints for calculated metrics for multi-dimension panels; *

• Metric panels: Improved available fields and metrics requests; *

• Bug Fix: Scroll Missing on Calendar Menu Dropdown;

• Bug fix: fixed issue where webphone was sending HSMs to the associated visitor phone number instead of the dialled number;

• Bug fix: fixed issue with contact sub-status on listing and aggregation panels.

• Rest API: new endpoint GET Available Slots

• ByCard: added Journey tab with IVR information about the call;
• IVR listing panel: added node flows icon to redirect to Journey;
• Wrap-up IVR: added option to skills settings; *
• Workflows: Add "Wait for request response" configuration to "Request URL address" nodes;
• Bug Fix: Widget breaks when Show Operators Image.

• Campaigns: Campaign Preview Interface Improvements;
• Bug Fix: Dropdown list of Source Data on Metric Panel not showing the scroll bar. *

• Chatbot & Automation: Visual alignment when opening from Contact Center and Analytics Studio;
• Contact Center: Bidirecional video on V4**;
• Engagement Studio: Manage client allowed origins;
• dashboards: Notify user when dashboard is shared;
• Sales Bundle: Add description and default checkbox;
• Users: User Edition limited to V4**;
• Bug Fix: Ecommerce App - Category selection/filtering.

• Bug Fix: New contain rules not working on Profiles;
• Bug Fix: Bycard is not opening when;
• Bug Fix: Broadcast session with audio delay;
• Bug Fix: Socket's Connection Logs - Operator Pauses Bug.

• Aggregation panels: renamed ‘Numeric’ metrics (#) to ‘Count’;
• IVR Listing Panel: added ‘DTMF Success Rate’ and ‘Voice Recognition Accuracy’ columns; *
• Contacts-Attempts Listing Panel: Added ‘Has IVR?’ and ‘IVR duration’ to columns; *
• Dashboards: Remove Mjolnir and prepare unleash Dashboards V4;
• Bug Fix: Font changed to Roboto;
• Bug Fix: Statistics - Offsite Email Campaigns*

• Languages: Add the Italian language to Engagement Cloud;
• Engagement Studio: Grant Managers Access to Segments and Lead Scoring.
• IVR: added trigger point parameter *

• Engagement Studio: Move Channel & Users from Entities to Global Settings;
• Engagement Studio: Hide Unnecessary Fields in Engagement Studio Settings Menu; **
• Listing and Aggregation panels: added AI Classification and Sentiment analysis columns and metrics
• Bug fix: Fixed bug on operator timepicker
• Bug fix: Operator's Call Center Activity has incoherent data; **
• Bug fix: Search results list on Skill tab after changing tabs keeps the filter;
• Bug Fix: Re-schedule contact - Brazil timezone;

• Workflows: Add Node for Adding or Removing Visitors to Segments;
• Workflows: Hide "Add or Remove Group" Node from Interface;
• Email: Byside resource changed to Coremedia;
• Group pages: New rule "contains" added;
• Inactive Customer: Remove personal data from MySQL;
• Webphone: fixed issues when microphone isn't allowed.
• Bug fix: misaligned fields on teams/skills settings
• Bug Fix: New team to broadcast;
• Bug Fix: Export requests (SA1);
• Bug Fix: Select options hidden in Teams app;
• Bug Fix: Metric error message on Metric panels;
• Bug Fix: Inline survey widget.

• Chatbot & Automation: added dropdown and date to satisfaction surveys;
• Schedules: added automatic calls;
• Schedules: improved notification;
• Webphone: added “Calling…” indication;
• Client list: removed profile;
• Bug fix: Fixed “Channel” English resource on the Calltracker app.

• Panels: Correct Metrics, Rows, etc labels on Aggregation Panels;
• Campaigns: Update label for "Source" to External Campaign;
• Admin: new domain configuration on chatbot product;
• Chatbot & Automation Studio: added Contact Center satisfaction survey;
• Audio App: removed associations tab for IVR audios;
• ByCard: Changed the colours of all buttons to have the same style;
• Teams: show children timetables on distribution skills;
• Bug fix: drop of chats in progress;
• Bug Fix: Cannot read properties of undefined (reading 'label');
• Bug Fix: Hide 2 options from Product Information on Ecommerce App;
• Bug Fix: Updating Metric Panel name does not updates title and size;
• Bug Fix: Filter "Params" Fields on Listing Panels.

• Fixed Cross: Site Scripting attack vector on Login;
• Sidetalk: Migrated component "InlineEdit";
• Bug Fix: Fixed Contact Sales View.
• Bug Fix: music on hold wouldn’t stop for transfers to distribution skills. **

• Engagement Studio: Change "Branch" to "Skill";
• Panels: New date used for Period;
• Panels: Added autofilter on "Cart Value";
• Panels: Updated columns using old Ticket Id fields to the new field on all panels and Dashboards;
• Bug Fix: Impossible to filter money on quick filter manually on eCommerce view;
• Bug Fix: Automatic Pause on Operators;
• Bug Fix: Improve flyway validation;
• Bug fix: operator code cannot start with ‘0’;
• Bug fix: change transferred and expired calls to ‘Classified’ live menu;
• Bug fix: fix issues with distribution schedules on smart windows.

• Panels: Changed Prints to Impressions; *
• Bug Fix: URL Address field for Aggregation Panels rules; *
• Bug Fix: Voicemail detection audio keeps association to Skill;
• Bug Fix: Rephrase the notification when creating a new user;
• Bug Fix: Error when deactivating the service type Voice;
• Bug Fix: Text & Signature correction on cobrowse;
• Bug Fix: Obliterate contact data - type SMS.

• GDPR: Obliterated contact data from client register;
• CS: Remove PDFs from clients listing;
• Bug fix: Chat - URL previous messages;
• Bug Fix: Alignment for dropdown menu for “Add action”.

• Profiles: Added a new description field to each profile;

• Configs: install and configure Homer version 10;*

• Bug Fix: Database Synchronization Issue;

• Bug Fix: Voice Skills show as "Call";

• Bug Fix: Error while saving skill using team settings Music on Hold.

• Rest API: Added a new description field to each segment.
• Rest API: Added a widget using an API (a MVP version) to an existing element on a existing campaign
• Updates: DeviceInfo service updatet.
• Bug Fix: Fix Failures in CloudCC Outbound Service.**
• Bug Fix: Visual bug while deleting schedule exceptions.

• Bug fix: autofilter on dates on Listing Panels;
• Bug fix: remove ‘skill type’ column and ‘bot name’ metric on Listing and Aggregation Panels;
• Bug fix: fix issues with the Voice Actions UI

• Chatbot: Drop of live chats in progress;
• Bug fix: issues when uploading audios on Audio App;

• Metric panels: remove filters from Contacts’ metrics; *
• Aggregation panels: Added conversions events to Conversions view; *
• Audio APP: IVR Audio Type added to Audios App;
• Distribution Skill: Added recording option;
• Bug fix: workflow schedule segmentation;
• Bug fix. Duplicated question entrance on survey answers;

• Labels: Byside references are updated to the new Coremedia labels.
• Widgets and Apps: Disabled Widgets and Apps removed from source code.
• Bug Fix: Widget rules on aggregation panels*
• Bug Fix: Processing Events time differences between Chrome.

• Sidetalk: Updated audioplayer.
• Tags: Updated Tag Domain/URL to Coremedia.
• Aggregation Panels: Improved aggregation panel loader for details/graph.*
• IVR: added AI accordion
• Chatbot & Automation Studio: UI Improvements
• Bug Fix: Search update classified tab.
• Bug Fix: Login - footer overlaps login button.
• Bug Fix: Aggregation by Date on Contact Center Activity.*

• MasMovil: inject BySide CID

• Smarkio: Updatet Communication Templates.
• Panels: New Metrics Panel*
• Apps: Audios app available to operators.
• Clients: Simplified client creation.
• Voice: Updated voice action list.
• Outbound: Outbound service frequently restarts.**
• Bug Fix: Ended call continues counting time.
• Bug Fix: Removed "Chatbot success" from Rules.
• Bug Fix: Prevent Unleash feature toggles from causing an error when enabling with the 'default' strategy.
• Bug Fix: Missing voice actions sequence in panels.

• Voice Actions: Selection interface for operators * **
• Chatbot Studio: improvements to the visual alignment
• Panels: Added "last updates" to dashboard details. *
• Bug Fix: Fixed duplicate fields in panel rules.
• Bug Fix: On aggregation panels the widget field on rules is working correctly.

• Voice Actions: add option to team and skill *
• Voice Actions: add column to listing panels *
• Workflows: Control of ContactEnded events when using multiple workflows for the same contact.
• Engagement Studio: Deprecated widgets and apps that were not being used.
• Engagement Cloud: URL shortened and updated from Byside to Coremedia.
• Bug Fix: Error creating exports and old exports blocked on Progress.
• Bug Fix: Error generating report from report App.

• Smarkio: Layout changed.
• Panels: Added external Campaigns IDs as rules;
• Apps: Added the groups option to audios;
• Voice: Audio-Only Interaction Mode combobox added to Skill and Team settings;
• Bug Fix: Add missing "Teams Settings" label to audios app associations tab;
• Bug Fix: Exports with Terminated status show incorrect actions;
• Bug Fix: Export app - right scroll appears and disappears in cycle.

• Listing and Aggregation panels: Added information for Proactive Messages *
• Listing and Aggregation panels: Smarkio chatbot integration *

• Queue position: added queue position and estimated time announcement
• Voice Actions: added new audio type to Audio App
• Bug Fix: Accounts for a different timezone
• Bug Fix: Byside ID(Ticket ID) filter on list view panels.
• Bug Fix: Switching between any view in aggregation panels
• Bug Fix: Views with default channel don't return data

• Workflows: Added "End Contact Action - Event".
• ByCard: added campaign language to scripts
• Bug fix: error when changing teams’ names
• Bug Fix: Video covering messages and buttons.
• Bug Fix: Outbound Worflows with channels don't get contacts from the same channel.
• Bug Fix: Aggregation Exports V4.
• Bug Fix: Empty value for External Campaign IDS labels on Aggregation Panels.

• Teams and Skills settings: Added hours to exceptions timetable
• SMARKIO: Added group provider as a filter on email statistics API
• Queue position and estimated time: Added audio files for different languages*
• Bug fix: redefined settings for Music on Hold

• Aggregation panels: Coremedia content feedback view *
• Aggregation panels: Fixed problems with custom events fields *
• Aggregation panels: Fixed problems with dynamic fields as aggregation *
• Bug fix: channel not being saved properly on Contacts-Sales view.

• Workflows: added beyond business hours schedule slots to contact attempts
• HSM: block HSM until there’s an action from the customer in a 24h period
• Audio App: removed unleash
• Smartwindows: Updated Signature Image for Contact/Smart Windows
• Layouts: Added Terms & Conditions on Homepages.
• Bug Fix: Filter "Classification Date".
• Bug Fix: Dynamic field ID in exports created via panel.
• Bug Fix: SFTP Export Programming.

• Rest API: created endpoint to get surveys by skill
• Metric Panel: Added the layout*
• Content Cloud: Added the Content Cloud Linkage.
• Bycard: Added Chatbot on Bycard Sidebar
• Bug Fix: Rule with “{“ is working correctly.
• Bug Fix: Possible to add columns to Attempts Aggregation View.
• Bug Fix: V4 Login rendering the right season video.
• Bug Fix: Rest api Placeholder Post Method.
• Bug Fix: Add mute and unmute icon to audio player.
• Bug Fix: Decommissioning Byside Brand.
• Bug Fix: Product chatbot doesn’t accept instances with “-”

• Tech-Driven: Review the use of sleep in the RTSubscriber class

• Audios App: added app, with listing and creating functionalities
• Teams/Skills settings: added audios configurations (audios associations)
• Audios App: added possibility to inactive an audio with no associations

• Panels: added missing records for “Has Recording?” and “Has recording on demand” on Contacts-Attempts view **
• Panels: added missing records for “Human Verified” on Contacts view **
• Sidetalk: Updated storybook version.
• Layout: Added Icon on v4 to redirect to studio
• Bug fix: fixed problem for skills where load = 0 on weighted and overflown distribution
• Bug Fix: Pages visits' tab on visitor’s bycard show pages related to the selected filter.
• Bug Fix: Fields Adding Order.
• Bug Fix: Adjusted SkillNameDecorator
• Bug Fix: Changing Date from period to fix date.

• Panels: Added a new type of panel.*
• Bug Fix: Bugs related to the unsubscribe function have been fixed.
• Bug Fix: Email image Preview available.
• Bug Fix: Aggregations by team, skill or channel list the correct names on the aggregation table.
• Bug Fix: Load more items when putting an app in full screen.
• Bug Fix: #0 Metrics on V4 showing up #.

• Transcript Analysis: Performance analysis and costs improvements.

• Bug Fix: Channel as rule on Onsite Campaigns.

• Bug Fix: Fixed logout action url and redirect

• Hera: Replaced the current Droplist usage for the new @sidetalk/react Droplist component and the current Accordion usage for the new @sidetalk/react Accordion component.
• Favicon and Main Logo: All favicons and Main Logos across all Coremedia’s portfolio are aligned.
• Bug Fix: Aggregation by external campaigns on CCAStudio.

• Schedule App: Forms scheduling are visible on Schedule App.
• V3: Added icon on v3 to redirect to Content Cloud (Content Studio).
• Bug Fix: Wrong 120 minutes intervals when the opening hour is odd.

• BySmarkio: Added endpoint to submit survey’s answers.
• Surveys: Added parameters for new surveys.
• Dashboards: "BySide Support" Resources updated to "Coremedia".
• Bug fix: Fixed bug when filtering packages.
• Bug Fix: Error exporting panels on V4 by supervisors.
• Bug fix: Cobrowse delay.
• Bug fix: Internal Team Chat.
• Bug fix: Error getting status when an operator has HTML tags in the name.

• Panels: new column “Has transcript?” *
• Panels: new column “Operator device” * **
• Bug fix: fixed bug when sharing dashboards between Total Managers - Sales users

• ByCard: Removed custom sidebar implementation.
• Sidetalk: Replaced the current Tabs usage for the new @sidetalk/react Tabs component.
• ByCard: Not showing “Classify” button on automatic classified calls
• Engagement Studio: Removed “Global Settings” from Answering Mode in branches options
• ByCard: Show visitor information after replying to a schedule on outbound voice campaigns
• Audio App: Moved beyond business hours audio to “beyond business hours” separator *
• Bug Fix: Classification Fields on Aggregation Panels showing correct metrics.
• Bug Fix: It is possible to enter the cell phone number on the console.
• Bug Fix: Fixed sending messages in Team Chat.

This page describes all the issues that have been released.

Special reference to:

• Sidebar: The activity and contacts tabs in the operator profile are showing results;
• Rest API: added endpoint to get Skill's working hours; updated documentation;
• Bug Fix: Classification Fields on Aggregation Panels are showing correct metrics; *
• Bug fix: remove Chatbot from Contact Type on rules;
• Bug fix: Smarkio SMS misinterprets some characters;

*Tasks related to this ongoing project are not available yet.

• Sidebar: The activity and contacts tabs in the operator profile are showing results;
• Rest API: added endpoint to get Skill's working hours; updated documentation;
• Bug Fix: Classification Fields on Aggregation Panels are showing correct metrics; *
• Bug fix: remove Chatbot from Contact Type on rules;
• Bug fix: Smarkio SMS misinterprets some characters;

• Smarkio Chatbot: theme similar to byside livechat
• Bug Fix: Able to use dynamic fields (Specifically URL) as lines on aggregation panels.
• Bug Fix: Now we have the same results across all products and that Contact-Email metrics gets the same results.
• Bug Fix: Accounts users can share between the team.
• Bug Fix: Fixed the placeholder name.

• Aggregation Panels: Added a new hierarchy level for forms question’s answers presentation to add metrics for aggregation panels.
• Aggregation Panels: Added Wrapup Codes as metrics on Aggregation Panels and on rules.
• Push Notification: Fixed push notifications on Safari’s latest version (v16) and on Edge browsers.
• @Sidetalk/react: Upgraded the react-querybuilder package version and moved the QueryBuilder component to @sidetalk/react with the new Coremedia visual alignment.
• Rules: Added an option to select empty/not empty cells for any fields on rules.
• Configurations: Added new Redis Cluster node to the configuration files on CCC DC-NOS.**
• Bug Fix: Validated missing contact prop in nextProps.

• Bug Fix: Fixed the filters bug using Campaigns ID or Campaign Name as “external campaign”.
• Channels: The “channel” value will be sent to the dispatcher service to choose the SIP trunk using the channel name.**
• Skills: Added the functionality to configure scheduling slots for each team (voice skill type) and skill.

• Smarkio: fixed issues when saving data on bycard from chatbot.
• Dashboards: Added the option to select empty/not empty cells for any fields on rules.
• Bug fix: New open windows are displayed upfront.
• V3: The icon and label in the header was changed from Byside to Coremedia.
• Bug fix: Hyperlink sent on Bycard can be viewed.
• Bug Fix: Showing correct initial animation according to the right season based on Geo location.

• Call Recording: Disabled play button when the file is no longer available.
• SMARKIO: Added possibility to Google Analytics 4 dimensions.
• Aggregation Panels: Added the functionality to pick options from fields on Panel Rules.
• Bug Fix: By adding channels as rules and using these rules as filters on metrics, the correct data is returned.
• Bug fix: Visit values are consistent between V3 and V4 Aggregation Panels.
• Bug fix: Data showing up on Call Center Activity Graphics on Call App is correct again.
• Visitor: Validate if there are contents to show (variants from A/B Test) for Visitor.
• Bug fix: Fixed screen with a problem with restyling.
• Bug fix: fixed bug on Distributions - Load Balance settings.
• Bug fix: fixed bug on Timetable settings.

• V3 and V4: Font-family changed to Roboto, Changed login screen, Main colors, Backgrounds, Icons, Button colors and added Loading animations.
• V3: Changed buttons format, dashboard card design and Coremedia Visual Alignment.
• Changed App Icons and Logos and Dialogue Colors.

• Campaigns/widgets: Now that segments and profiles have associated channels, campaigns only show related segments, profiles and Lead Scores with the same channels correspondence.
• Bug fix: Classification Fields on Aggregation Panels showing correct metrics.
• Bug fix: On v4 we can select the 24 Hour Period for Panels and Dashboards.
• Segments: Uniformed all content visualization for segments and segment Ids fields.
• Hera: Replaced the current Button usage for the new @sidetalk/react Button component.
• Smarkio: Added color information to Smarkio chatbot URL call.*

• Skills settings: Added functionality that shows the list of wrap up codes and bundles ordered by the same order configured on skill classification settings.
• Dynamic Fields: Added functionality that makes it available to filter by any dynamic field with Auto filters - Top6.
• Rest API: Created GET list of Channels and a new endpoint to list all A/B Testing Campaigns and variants.
• Bug Fix: Fixed the error saving Dahsboards Position on Shared Dashsboards.
• Bug fix: Fixed the error that can not read properties on microphonePermissionNotification.
• Bug fix: Fixed the error getting column in metricRuleManager