Release Notes of the Engagement Cloud

This page describes all the issues that have been released.
Special reference to:

• HSM / Chatbot: shared WhatsApp number now routes correctly between proactive HSM flow and chatbot — HSM association ends on operator close or after 24h, then next inbound message returns to chatbot;
• CDP: adding the "Customer Data Platform" product in the administration area now provisions the client, credentials, and inbound integration automatically; idempotent on re-adds;
• CDP — Contacts view: visitor fields split out into a dedicated "visitor_context" group, customer group keeps only the customer identifier;
• Lead Management: Lead associations tab gains a "Mode" column (rule / event), plus search, refresh, and column ordering;
• DirectTriggers: chat contact close on channels with non-numeric names no longer fails;
• Bug fixes: minor corrections and stability improvements;

This page describes all the issues that have been released. Special reference to:

• Lead Management: Configure Leads creation by using Rules with Team, Channel, Contact type, skill conditions
• Operator Assistant: implement n8n workflows
• Operator Assistant: improve RAG integration for multiple CoreMedia demos
• Ai indicators: update OpenAi models and API integration
• CDP: improve cdp projects connection failure handling
• Video2call: improve camera access permissions validation and background loading

This page describes all the issues that have been released. Special reference to:

• Chatbot usage: We now collect custom chatbot usage in chats requests and billing interactions
• Allow creating new blacklists when creating new outbound campaigns
• Sync call attempts data collection on call classification
• Transcriptions: Update ElevenLabs model version used
• Ai analysis: create new Customer updated event for future AI worker analysis *
• Users list: fix user status rendering in the Teams app
• ByCard: fix contacts list based on Customer to show chatbot and HSM subtypes
• Other bugfixes

Add new CoreMedia agent tag version in cdn: /cmec/v20260312a/{zone}.js

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• FE: Tech Driven: Upgraded Next.js framework to latest major version (16)
• FE: Tech Driven: Upgrade React to latest major version (React 19.2)
• HSM: Display template name, description and message in analytics panels
• Branding phase out: replaced byside branding to CoreMedia in QA/engineering demo pages
• Closed several resolved CS tasks open during prod incidents
• Other small bug fixes

This page describes all the issues that have been released. Special reference to:

• Ai analysis: create default system prompts
• External contacts: add phone to external contact when created from callback or survey classification in console
• Lead Management: create new leads from external contacts via callback
• Lead Management: update script bindings
• Exports: add unblock exports script to recover from failed exports
• Frontend components: Migrate to modern listable component
• Bug fixes

This page describes all the issues that have been released.
Special reference to:

• Lead Management: close leads with sales classification
• Ai analysis: do not translate ai classification
• Ai analysis: add contact scope to transcript and ai indicators
• Ai analysis: prompt versioning and activation management improvements
• Ai analysis: store the prompt used in indicators analysis
• Frontend components: Migrate to modern listable component (ongoing task)
• Operator assistant: fix visitor information context and mood calculation

This page describes all the issues that have been released.
Special reference to:

• Manager profile: allow access to some V3 features
• Broadcast: Fix assistant view and visitors metrics on live sessions
• Reports: immediately exit on zip download actions
• REST API addInfo: keep existing contact form answer id on additional info saving
• Anonymous visitors: pass session cookie along smarkio requests to keep same visitor id
• Restore Journey tab name
• SQL queries performance improvements
• Fix: add missing visitor profiles data for widgets
• other bug fixes

This page describes all the issues that have been released.
Special reference to:

• Bycard: Load Contacts and Leads by Customer (requires CDP) *
• Bycard: Display external contacts on contacts list
• HSM: Improve HSM screen to support templates with parameters and buttons
• Lead management: events associated to leads visible in dashboards *
• Spike - Operator Assistant - status review and gap analysis
• Bug Fix: [GMO] Contactos Externos com canal default (fix channel)
• Bug fix: VivaGym - Operação com ByCard em branco - fixes contact data access before showing Contact panel
• other bug fixes

• Tasks require CDP & Lead Management products configuration

This page describes all the issues that have been released.
Special reference to:

• Contacts/Attempts Views: Add “Leads” Group to Rules (including “Has Lead?” filter);
• Bug Fix: Lead Type "Is not empty" rule returns no results despite existing Leads;
• Bug Fix: Unable to filter by Lead number in Contacts and Attempts panels.

This page describes all the issues that have been released.
Special reference to:

• HSM: Mapping WhatsApp HSM Parameters to Visitor/ Contact/ Customer Fields;
• Bug Fix: Prompt retrieval is coupled to prompt name instead of prompt type;
• Bug Fix: Private message visible to the visitor;
• Bug Fix: Smarkio - File import process.

This page describes all the issues that have been released.
Special reference to:

• Leads: Lead not closed when contact is wrapped-up as contact converted;
• Bug Fix: Chat transfer - Chatbot not working;
• Bug Fix: Chat transfer between agents is currently unavailable.

This page describes all the issues that have been released.
Special reference to:

• Bycard: Integrate Contact Attempts into ByCard View;
• Define associate events in Lead creation and closing; *
• Bug Fix: First message sent was not delivered to the operator;
• Bug fix: Creating Lead aggregation panel causes application crash;
• Bug Fix: Lead cannot be selected or auto-assigned when classifying contact in skill with associated Leads;
• Bug Fix: Export and preview reports in V4.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released.Special reference to:

• Smooth: Add and write CMCC properties to Signal and Feedback Solr collections;
• Google Ads Integration: Allow saving conversions without GCLID;
• Bug Fix: File processing is not completed automatically.

This page describes all the issues that have been released.
Special reference to:

• Leads: Merge multiple leads into a single active lead when identity is resolved;
• CDP: CDP App UI;
• Bug Fix: Legend explaining the meaning of each symbol does not appear in the panels.

This page describes all the issues that have been released.
Special reference to:

• Bycard: Created Call Control Top Bar;
• Rest API: Improve Error Handling for Form2Lead Typification Service;
• Panels: "Customer ID" field as a default column in Leads Panels;
• Bug Fix: When the user sent a HSM the phone and visitor name are not displayed in the Bycard and panels;
• Bug Fix: Phone number not displayed when conversation moves to Livechat;
• Bug Fix: Call recordings unavailable.

This page describes all the issues that have been released. Special reference to:

• Lead Management: integrate contact attempts in Analytics view *
• Lead Management: integrate external contacts with Lead management *
• REST API: fix sales bundles typification
• Smarkio: allow new SMS number for Sibs client

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Lead Management: show lead attributes on contact bycard *
• Wrapup Codes: Add external code to wrapup configuration
• AI analysis: Use Wrap-Up Code Description as Prompt for Classification
• Dashboards: remove delete permission on shared dashboards
• Bug fix: Panels: fix source change on aggregation panels
• UI: upgrade several UI components (Tech driven)

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released.
Special reference to:

• Panels: Update Panels for Lead datasource;
• Skills: Activate Leads on Skills of type IVR and Chatbot;
• Bug Fix: Widgets with no impressions in the aggregation panel.

This page describes all the issues that have been released.
Special reference to:

• Email: Update notification emails and template senders;
• Chatbot:
• Bug Fix: Chat distribution does not work through the chatbot.

No description provided.

This page describes all the issues that have been released.
Special reference to:

• Sidetalk: Migrating react-scheduler to Sidetalk.

This page describes all the issues that have been released.
Special reference to:

• OpenAI: Manage Multi-Client Operator Assistant Instance with Custom Identity and Authentication. *
• OpenAI: Add operator assistant activation into AI tab. *
• Bug Fix: Added visibility into reports available in the backoffice.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• CDP: The Customer Data Platform module is now available, including the initial set of foundational tasks. *

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• HSM: React to the error notification and hide the popup;
• Bug Fix: Assisted transfer - Closing Bycard;
• Bug Fix: When only exist one skill or template, the HSM modal is filled in;
• Bug Fix: Pagination added to the chatbot access query endpoint.

This page describes all the issues that have been released. Special reference to:

• Passwords: Implemented password reset feature (V3);
• Bug Fix: POST /external/contact Allows "+" on customer phone.

This page describes all the issues that have been released. Special reference to:

• Chatbot: Add/Edit Smarkio actions to implement additional end action to be possible to classify;
• Chatbot: Profiles and blocks in Chatbots aligned;
• Smartwindows: Update the privacy link so that it directs to the correct URL;
• Bug Fix: Labels overlapping;
• Panels: Name changes when using survey field on listing panel;
• Bug Fix: Aggregation by dynamic fields.

This page describes all the issues that have been released. Special reference to:

• Skills: Limit Data Persistence to 24 Hours on Chat's Skill Type;
• Leads: Allow custom and standard attributes for leads;
• REST API: Create REST API endpoint — POST /external/contact;
• Smartwindows: MaxMara - bigger icon - smart window;
• Bug Fix: Hide “Business Keywords” under AI section in Team → Skill;
• Bug Fix: Send Files - Whatsapp (Live Chat). *

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Chatbot: Changed the chatbot icon in the Smartwindow and App;
• Bug Fix: Classification of transferred calls;
• Bug Fix: Fix XSS on external campaigns listing page.

This page describes all the issues that have been released. Special reference to:

• Chat: Translation sent on Finishing options.

This page describes all the issues that have been released. Special reference to:

• Passwords: A password recovery feature has been implemented, allowing users to securely regain access to their accounts;
• Bug Fix: Transcript alerts not logged to Graylog;
• Bug Fix: Unrecovered calls;
• Bug Fix: Reset password email link.

This page describes all the issues that have been released. Special reference to:

• Smooth: Add A Read-Only Group To Engagement Cloud;
• Chats: Use new sidetalk/react Charts components;
• Bug Fix: Survey rendering does not comply with the accessibility standard;
• Bug Fix: Temporary period error in metrics panel;
• Bug Fix: Footer should display CoreMedia logo instead of Smarkio logo;
• Bug Fix: Smarkio logo on landings;
• Bug Fix: Improve performance when removing received SMS on SMARKIO lead purge;
• Bug Fix: Fix event handling on lead not found in Smarkio;
• Bug Fix: Smarkio workflow rules showing invalid operators;
• Bug Fix: Fix the transcriptions that failed;
• Bug Fix: Created a workaround for transcriptions using elevenlabs;
• Bug Fix: Graph in “Callcenter Activity” tab does not allow navigation to specific time periods.

This page describes all the issues that have been released. Special reference to:

• Smarkio: Upgrade Smarkio's Beefree authentication method.

This page describes all the issues that have been released.

Special reference to:

• Improved ElevenLabs voice calls transcription
• Validate missing bundle information in classification attempts
• Correctly show bundle information in data panels even if the bundles have been deleted
• Add missing information on chat contacts coming from chatbot requests (visitor info, lang, contact url, ip, request origin, session id)
• Fix chat distribution skills update (period no longer required)

This page describes all the issues that have been released. Special reference to:

• Platform: GDPR - Obliterate visitor information as Call, chat, email, sms and form; *
• [LOOP-145]: Adds metric session duration;
• [LOOP-179]: creates new field visitor_segments_ids_transformed to enable to get in aggregation, both the id and the name of the segment;
• [LOOP-120]: Implements logic in aggregation panels, if previous value is empty and current value is not, return null (undefined);
• [LOOP-145]: Adds ACL validation for metrics request;
• [LOOP-179]: configure transformer for field field_segments_ids to enable to get in aggregation, both the id and the name of the segment;
• [LOOP-113]: Background worker with rules-engine to dynamically add or remove visitors from segments based on the segments rules;
• [LOOP-149]: Adds a validation when manually adding a visitor to a segment, if exit rule is matched, visitor is not added;
• [LOOP-163]: enhance rules availability in Segment context;
• [LOOP-164]: CMEC: Remove legacy Visitor Segmentation feature;
• [LOOP-166]: for CC users creation, ignore timeout;
• Bug Fix: No impression on the AB testing.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Contact Windows: Remove skins from contact window.

This page describes all the issues that have been released. Special reference to:

• Rename "IVR Nodes" data source to "Flow Nodes" **
• Bug Fix: Correct QUERY Exports V4;
• Bug Fix: External IVR Skill Not Accepting Direct Calls **
• Bug Fix: Chatbot - Visitor Data;
• Bug Fix: Chatbot - Mobile - Product recommendation;
• Bug Fix: Listing panels not showing custom action name;
• Bug Fix: Billing generation for 2024 not working.

** This will be released to production during off-service hours.

This page describes all the issues that have been released. Special reference to:

• Transcript: Implement Support for New Transcript Provider Integration; **
• Bug Fix: Failed to generate files in reports;
• Bug Fix: Smart window expansion.

** This will be released to production during off-service hours.

This page describes all the issues that have been released. Special reference to:

• RAG: Conversation history;
• Bug Fix: Billing error.

This page describes all the issues that have been released. Special reference to:

• Chat: Auto-Translation Feature for Live Chat;
• Bug Fix: Chatbot – Visitor form field on panels.

This page describes all the issues that have been released. Special reference to:

• Google APIs: Upgrade Google Ads API to version V20;
• Bug Fix: External Campaigns auto filters not working correctly;
• Bug Fix: Broadcast panel;
• Bug Fix: Email ticketing - Classification.

This page describes all the issues that have been released. Special reference to:

• Bug Fix: Email ticketing.

This page describes all the issues that have been released with the Hotfix.

• Smartwindows: New icons now available for MaxMara;
• Bug Fix: Different impressions from V3;
• Bug Fix: Correct FormAnswered events;
• Bug Fix: No option for external campaign name;
• Bug Fix: Surveys, C-SAT showing typification;
• Bug Fix: Add missing webcare_forms relations for forms used in 2025.

This page describes all the issues that have been released. Special reference to:

• Chatbot: Stream message in Chatbot;
• Chatbot: SmartWindow updates – MaxMara;
• Bug Fix: Error in the extended window during the chatbot transfer to the SmartWindow.

This page describes all the issues that have been released with the Hotfix.

• Reference

This page describes all the issues that have been released. Special reference to:

• Bycard: First Sublevel Skeleton with Two Cards; *
• Bug Fix: Transcript Field Truncation in Solr;
• Bug Fix: V4 rule not returning data;
• Bug Fix: Visits with origin has campaign external on aggregation panels;
• Bug Fix: Error on automatic process chats Ai;
• Bug Fix: Chatbot - minimize conversation.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released with the Hotfix.

• Visitor record fields will disappear from the segmentations;
• No statistics on onsite campaigns.

This page describes all the issues that have been released. Special reference to:

• Integration: WhatsApp Integration into Contact Center & Analytics Studio;
• Bug Fix: Documenting Manual Reprocessing of AI Indicators;
• Bug Fix: HSM Message Blocked Despite Recent Client Interaction;
• Bug Fix: User supervisor without access to dashboard;
• Bug Fix: Transfer to live chat;

This page describes all the issues that have been released. Special reference to:

• Billing: Correct “Surveys, C-SAT and NPS” category and Create “Forms” billing category; Bug Fix: Onsite Campaigns with Missing Information.

• Bycard: Bycard improvements; *
• RAG: Configuration via Chatbot UI;
• Bug Fix: "Onsite campaign" field don't show the correct/full name;
• Bug Fix: Transcript receiving strings instead of int.

• Tasks related to this ongoing project are not available yet

This page describes all the issues that have been released. Special reference to:

• Bycard: Move Active Segments and Visitor was refered by to a new element in ByCard Visitor zone; *
• Bug Fix: Impossible to export panel with special characters;
• Bug Fix: Channel as a rule for combined datasources;
• Bug Fix: Filter by 'Others' in the listing panels;
• Bug Fix: Duplicate hangup execution; **
• Bug Fix: Survey result not displayed on aggregation panel;

• Tasks related to this ongoing project are not available yet ** This will be released to production during off-service hours.

• Chatbot: Update aggregation data source Contacts for Chatbot;
• Billing: Chatbot considered in the "Chatbot Billing Category";
• KIO: Created a New Theme with Fixed Info Area and Conversation Area, and available in Contact Center & Analytics Studio; *
• KIO: Integrate Operator Assistant into Bycard in the Extended Window for Chatbot Use; *
• Bug Fix: Smarkio validating the type of kits in A/B tests;
• Bug Fix: Ensure visitor phone number is listed in HSM phone options;

• Transcripts: Transcripts are not generated for calls with an "abandonment on hold" and “Visitor answered, but the call centre didn't” status; **
• Campaigns: All the ended campaigns not to fill the Campaigns listing on Push Campaigns;
• Workflows: Updated the 'Add or remove from list' node to allow selecting the blacklist and, when adding a contact, indicate whether the addition is temporary;
• Bug Fix: Audio playback was unavailable for certain calls, with the “Play” button disabled and the message “Recording is no longer available” being displayed; **
• Bug Fix: Add Title to HSM Modal in Schedules App;
• Bug Fix: Select Audios losing selection when operator access to voice action changes.

• App Call: Updated “Awaiting free operator” to display more information;
• Bug fix: Display ellipsis on folders with large names;
• Bug fix: Fixed issue with Onsite Campaigns values not matching on V3 and V4;
• Bug Fix: HSM Skill Not Auto-Filled and Existing Number Marked as New.

• Aggregation Panels: fixed issue with Broadcast ID and Streaming Name on rules;
• Voice Actions: improved text-to-speech validations*

• Fixed issue with chats on distribution skills
• Fixed issue with stream files

• Fixed issue with chats on distribution skills

• Smartwindow: fixed cobrowse toaster notification
• Smartwindows: add extended option to chatbot

• Remove HSM button in Appointments app.

• Engagement Studio: Changed “AdCenter” name and icon to “Engagement”;
• Billing: Added Call Recordings and Call Storage to Billing and Price Plans;
• HSM: Select or Enter Phone Number for Creating HSM Contact; *
• Fixed issue with Placeholder name on Onsite Campaigns Aggregation Panels
• Fixed issue with Onsite Campaigns names on Contacts Aggregation Panels
• Fixed issue with parameters on Offsite Outbound Email Campaigns

• Updated workflows’ retry node from 10 to 15 contact attempts

• Update endpoint to call prompt-app with skill id

• Co-browse: fixed issue with toaster notification on smart windows.

• Prompt-App: Replace Hardcoded Prompts with Configurable API-Managed Prompts.

• Aggregation panel: added Voicemail detection field on Contacts-Attempts
• Bug fix: Issues with Beyond Business Hours Audio settings on teams app

• Bug fix: Dropdown overflow on Teams app
• Bug fix: Issues with rules when rescheduling a report on Exports app

• Chatbot: Create a Route to Close Chatbot Contact After Inactivity;

• Bug fix: fixed issue with Onsite Campaign being

• Bug fix: fixed issues with survey loading

• IVR survey: create a new IVR node* **
• IVR survey: display responses on panels * **
• IVR: added AMD context variables to IVR
• Billing: renamed “Click2Call” to “Click2Call Attempts”
• Bug fix: updated templates and urls mentioning Smarkio

• Chatbot: Added a border to the chatbot actions;
• Bug Fix: Fixed the datepicker in the chatbot options.

• Skill settings: deactivate answering mode;
• Bug Fix: Deactivate smartwindows toggle;

• Metric panels: Added dimension labels to calculated metrics; *

• Metric panels: Added “Previous period” to comparison periods; *

• Advanced IVR capabilities: added new voice survey type to engagement studio; *

• Skills: added new voice survey type surveys; *

• Smartwindows: Restrict Visitor Information Edits When "Deactivate Smart Window Start Conversation" is Enabled;

• Chatbot: Syncing Chatbot Variables with CoreMedia Visitor Information;

• Bug fix: fixed issue on smart windows recommend product scroll;

• Bug fix: allow only initial IVRs on IVR skills;

• Bug Fix: Variables in link href not working in view in browser;

• Bug Fix: Improvements to Chatbot iframe;

• Bug Fix: Listing/Aggregation panels - Not possible to add "Impossible to send" to rules.

• Fixed issue with bidirectional video on unstable networks.

• Metric panels: Updated labels;
• ISPIS: improve snapshot reliability;
• Bug fix: fixed issues with page rendering on Cobrowse;
• Bug fix: fixed issue with duplicated contact lists

• Ecommerce: Added product URL when creating/editing a product;
• Bug fix: Fixed issues when duplicating skill.

• Chatbot: add message when reaching the end of business hours
• Bug fix: issues with dropdowns above accordions;
• Bug fix: issues with Contacts aggregation panel on IVR duration;
• Bug Fix: Error creating user.

• Smartwindows: added toggle to deactivate “Start Conversation”
• IVR Wrap-up: allow at the end of Outbound Calls and improved events *
• Bug fix: Wrong values on IVR nodes panel

• E-Commerce App: Add Image when creating a product;
• Bug Fix: Fixed "Error Messages" on CCAS Dashboards.

• Bidirectional Video: New icons added; *
• Ecommerce & Events View - Improved auto-filtering of fields;
• App Ecommerce - Added "Recommendations" and "Manually Related" fields;
• Bug Fix: Repeated contacts on the console;
• Bug Fix: Multi-Dimension Panels bugs; *

• Chatbot Studio: Separate Soauto from the Siva group ensuring data segregation.

• Custom content: fetch lead score information
• Panels: add metrics to e-commerce source of data
• ByBridges: process system events
• Co-browse: fixed issues with select, radio and checkbox fields
• Integrations app: list enabled events
• Chatbot Studio: show selected options on chatbot history
• Aggregation panels: updated aggregation field to “IVR duration” on Contacts and Attempts

• App Ecommerce: Products marked as inactive are filtered and no longer appear in extended windows;
• Metric Panels: Invert variant color; *
• App Call: Added tooltips to metrics on call center activity chart;
• Bug Fix: Can't have Call and Chat skills;
• Bug Fix: Unauthorized Navigation Between Clients via URL Context ID;
• Bug Fix: Contact Center Activity - Total Logged Time is incorrect;

• Fixed the bug where voice contacts were being ignored in the initial active contacts list when multiple skills associated

• IVR wrap-up: play IVR at the end of the call * **
• Chatbot: added app to Contact Center and Analytics Studio
• Bug fix: fix issue with transfer and voice actions cards;
• Bug Fix: Error on Aggregation Panels - Groups and subgroups accordions;
• Bug Fix: Skills tab not updating after "team" change;
• Bug Fix: Audio on voice campaign error message.

• Fixed issue with AI commands on AWS machines.

• AI Classification: updated classification prompt for TIM;

• REST API: added endpoints to retrieve AI classification and indicators and contacts info;
• Video: Updated Video UI to allow for bidireccional input; *
• Panels: Changed "Date" used for "Period";
• Bug Fix: Cobrowsing MaxMara with CSS Errors.

• RestAPI: Created OpenAPI documentation on AB section;
• Bug Fix: External Campaigns auto filters working correctly;
• Bug fix: Updated Coremedia logo on chatbots.

• REST-API: Created OpenAPI documentation on Profile section;
• Metric Panels: Enabled the download of visible metrics from metric panels into CSV, XLS, XLSX, or ODS formats. *
• Listing and Aggregation panels: updated IVR duration metric name
• Aggregation panels: added fields and metrics to IVR and IVR nodes sources of data **
• ByCard: added attempt selector to Journey tab
• IVR wrap-up: added notification for IVR at the end of the call *

• Configurations: Virtual Background/Image Upload for Operator's Background.
• Bug fix: Fixed issues with extended windows when transferring chats;
• Bug fix: Fixed UI issue in Proactive Messages actions menu;
• Bug fix: Fixed UI issues on the Journey tab in ByCard;
• Bug fix: Fixed issue with list of audios on teams app;
• Bug fix: Fixed issue with notifications when saving the operator identification mode;

• Smartwindows: fixed issues on C2C and V2C

• Chatbot app: visual alignments *;
• Tech-driven: changed logos level for call hangup during transfer;
• Wrap up Codes: Added "description" field;
• Bug fix: added notification for when all DTMF codes possible are being used;
• Bug Fix: Navigation between products in extended window;
• Bug Fix: Agent picture on Smart Window has connection to the agent's pictures;
• Bug fix: Removed option to generate growing DTMFs;
• Bug Fix: Multi-Dimension Metric Panel Corrections; *
• Bug Fix: Fixed the "Calls" app bug.

• Call center activity: Updated and improved charts;
• Panels: List Wrap Up Codes options on Rules;
• Campaigns: Created ACL for A/B tests on email campaigns;
• Dashboards: Notify user when dashboard is shared;
• Exports: Split Files when exporting files bigger than max size directly from panels and export app;
• Multi-Dimension Metric panels: Add metrics tab listing, properties tab and rules; *
• Bug fix: IVR journey tab not showing the last attempt;
• Bug Fix: Subject Email with wrong Preview Text on Export;
• Bug Fix: Aggregation panels Issues with graphs/calculated metrics;
• Bug Fix: "Operator can make outbound contact" is disabled;
• Bug Fix: Language on "Contact Language" on Panels with Decorator/Formatter.

• Call center activity: improved chart; *

• Call distribution: fixed issues when skills are closed;

• Panels: added trigger point to IVR listing and aggregation panels;

• Metric panels: Added endpoints for calculated metrics for multi-dimension panels; *

• Metric panels: Improved available fields and metrics requests; *

• Bug Fix: Scroll Missing on Calendar Menu Dropdown;

• Bug fix: fixed issue where webphone was sending HSMs to the associated visitor phone number instead of the dialled number;

• Bug fix: fixed issue with contact sub-status on listing and aggregation panels.

• Rest API: new endpoint GET Available Slots

• ByCard: added Journey tab with IVR information about the call;
• IVR listing panel: added node flows icon to redirect to Journey;
• Wrap-up IVR: added option to skills settings; *
• Workflows: Add "Wait for request response" configuration to "Request URL address" nodes;
• Bug Fix: Widget breaks when Show Operators Image.

• Campaigns: Campaign Preview Interface Improvements;
• Bug Fix: Dropdown list of Source Data on Metric Panel not showing the scroll bar. *

• Chatbot & Automation: Visual alignment when opening from Contact Center and Analytics Studio;
• Contact Center: Bidirecional video on V4**;
• Engagement Studio: Manage client allowed origins;
• dashboards: Notify user when dashboard is shared;
• Sales Bundle: Add description and default checkbox;
• Users: User Edition limited to V4**;
• Bug Fix: Ecommerce App - Category selection/filtering.

• Bug Fix: New contain rules not working on Profiles;
• Bug Fix: Bycard is not opening when;
• Bug Fix: Broadcast session with audio delay;
• Bug Fix: Socket's Connection Logs - Operator Pauses Bug.

• Aggregation panels: renamed ‘Numeric’ metrics (#) to ‘Count’;
• IVR Listing Panel: added ‘DTMF Success Rate’ and ‘Voice Recognition Accuracy’ columns; *
• Contacts-Attempts Listing Panel: Added ‘Has IVR?’ and ‘IVR duration’ to columns; *
• Dashboards: Remove Mjolnir and prepare unleash Dashboards V4;
• Bug Fix: Font changed to Roboto;
• Bug Fix: Statistics - Offsite Email Campaigns*

• Languages: Add the Italian language to Engagement Cloud;
• Engagement Studio: Grant Managers Access to Segments and Lead Scoring.
• IVR: added trigger point parameter *

• Engagement Studio: Move Channel & Users from Entities to Global Settings;
• Engagement Studio: Hide Unnecessary Fields in Engagement Studio Settings Menu; **
• Listing and Aggregation panels: added AI Classification and Sentiment analysis columns and metrics
• Bug fix: Fixed bug on operator timepicker
• Bug fix: Operator's Call Center Activity has incoherent data; **
• Bug fix: Search results list on Skill tab after changing tabs keeps the filter;
• Bug Fix: Re-schedule contact - Brazil timezone;

• Workflows: Add Node for Adding or Removing Visitors to Segments;
• Workflows: Hide "Add or Remove Group" Node from Interface;
• Email: Byside resource changed to Coremedia;
• Group pages: New rule "contains" added;
• Inactive Customer: Remove personal data from MySQL;
• Webphone: fixed issues when microphone isn't allowed.
• Bug fix: misaligned fields on teams/skills settings
• Bug Fix: New team to broadcast;
• Bug Fix: Export requests (SA1);
• Bug Fix: Select options hidden in Teams app;
• Bug Fix: Metric error message on Metric panels;
• Bug Fix: Inline survey widget.

• Chatbot & Automation: added dropdown and date to satisfaction surveys;
• Schedules: added automatic calls;
• Schedules: improved notification;
• Webphone: added “Calling…” indication;
• Client list: removed profile;
• Bug fix: Fixed “Channel” English resource on the Calltracker app.

• Panels: Correct Metrics, Rows, etc labels on Aggregation Panels;
• Campaigns: Update label for "Source" to External Campaign;
• Admin: new domain configuration on chatbot product;
• Chatbot & Automation Studio: added Contact Center satisfaction survey;
• Audio App: removed associations tab for IVR audios;
• ByCard: Changed the colours of all buttons to have the same style;
• Teams: show children timetables on distribution skills;
• Bug fix: drop of chats in progress;
• Bug Fix: Cannot read properties of undefined (reading 'label');
• Bug Fix: Hide 2 options from Product Information on Ecommerce App;
• Bug Fix: Updating Metric Panel name does not updates title and size;
• Bug Fix: Filter "Params" Fields on Listing Panels.

• Fixed Cross: Site Scripting attack vector on Login;
• Sidetalk: Migrated component "InlineEdit";
• Bug Fix: Fixed Contact Sales View.
• Bug Fix: music on hold wouldn’t stop for transfers to distribution skills. **

• Engagement Studio: Change "Branch" to "Skill";
• Panels: New date used for Period;
• Panels: Added autofilter on "Cart Value";
• Panels: Updated columns using old Ticket Id fields to the new field on all panels and Dashboards;
• Bug Fix: Impossible to filter money on quick filter manually on eCommerce view;
• Bug Fix: Automatic Pause on Operators;
• Bug Fix: Improve flyway validation;
• Bug fix: operator code cannot start with ‘0’;
• Bug fix: change transferred and expired calls to ‘Classified’ live menu;
• Bug fix: fix issues with distribution schedules on smart windows.

• Panels: Changed Prints to Impressions; *
• Bug Fix: URL Address field for Aggregation Panels rules; *
• Bug Fix: Voicemail detection audio keeps association to Skill;
• Bug Fix: Rephrase the notification when creating a new user;
• Bug Fix: Error when deactivating the service type Voice;
• Bug Fix: Text & Signature correction on cobrowse;
• Bug Fix: Obliterate contact data - type SMS.

• GDPR: Obliterated contact data from client register;
• CS: Remove PDFs from clients listing;
• Bug fix: Chat - URL previous messages;
• Bug Fix: Alignment for dropdown menu for “Add action”.

• Profiles: Added a new description field to each profile;

• Configs: install and configure Homer version 10;*

• Bug Fix: Database Synchronization Issue;

• Bug Fix: Voice Skills show as "Call";

• Bug Fix: Error while saving skill using team settings Music on Hold.

• Rest API: Added a new description field to each segment.
• Rest API: Added a widget using an API (a MVP version) to an existing element on a existing campaign
• Updates: DeviceInfo service updatet.
• Bug Fix: Fix Failures in CloudCC Outbound Service.**
• Bug Fix: Visual bug while deleting schedule exceptions.

• Bug fix: autofilter on dates on Listing Panels;
• Bug fix: remove ‘skill type’ column and ‘bot name’ metric on Listing and Aggregation Panels;
• Bug fix: fix issues with the Voice Actions UI

• Chatbot: Drop of live chats in progress;
• Bug fix: issues when uploading audios on Audio App;

• Metric panels: remove filters from Contacts’ metrics; *
• Aggregation panels: Added conversions events to Conversions view; *
• Audio APP: IVR Audio Type added to Audios App;
• Distribution Skill: Added recording option;
• Bug fix: workflow schedule segmentation;
• Bug fix. Duplicated question entrance on survey answers;

• Labels: Byside references are updated to the new Coremedia labels.
• Widgets and Apps: Disabled Widgets and Apps removed from source code.
• Bug Fix: Widget rules on aggregation panels*
• Bug Fix: Processing Events time differences between Chrome.

• Sidetalk: Updated audioplayer.
• Tags: Updated Tag Domain/URL to Coremedia.
• Aggregation Panels: Improved aggregation panel loader for details/graph.*
• IVR: added AI accordion
• Chatbot & Automation Studio: UI Improvements
• Bug Fix: Search update classified tab.
• Bug Fix: Login - footer overlaps login button.
• Bug Fix: Aggregation by Date on Contact Center Activity.*

• MasMovil: inject BySide CID

• Smarkio: Updatet Communication Templates.
• Panels: New Metrics Panel*
• Apps: Audios app available to operators.
• Clients: Simplified client creation.
• Voice: Updated voice action list.
• Outbound: Outbound service frequently restarts.**
• Bug Fix: Ended call continues counting time.
• Bug Fix: Removed "Chatbot success" from Rules.
• Bug Fix: Prevent Unleash feature toggles from causing an error when enabling with the 'default' strategy.
• Bug Fix: Missing voice actions sequence in panels.

• Voice Actions: Selection interface for operators * **
• Chatbot Studio: improvements to the visual alignment
• Panels: Added "last updates" to dashboard details. *
• Bug Fix: Fixed duplicate fields in panel rules.
• Bug Fix: On aggregation panels the widget field on rules is working correctly.

• Voice Actions: add option to team and skill *
• Voice Actions: add column to listing panels *
• Workflows: Control of ContactEnded events when using multiple workflows for the same contact.
• Engagement Studio: Deprecated widgets and apps that were not being used.
• Engagement Cloud: URL shortened and updated from Byside to Coremedia.
• Bug Fix: Error creating exports and old exports blocked on Progress.
• Bug Fix: Error generating report from report App.

• Smarkio: Layout changed.
• Panels: Added external Campaigns IDs as rules;
• Apps: Added the groups option to audios;
• Voice: Audio-Only Interaction Mode combobox added to Skill and Team settings;
• Bug Fix: Add missing "Teams Settings" label to audios app associations tab;
• Bug Fix: Exports with Terminated status show incorrect actions;
• Bug Fix: Export app - right scroll appears and disappears in cycle.

• Listing and Aggregation panels: Added information for Proactive Messages *
• Listing and Aggregation panels: Smarkio chatbot integration *

• Queue position: added queue position and estimated time announcement
• Voice Actions: added new audio type to Audio App
• Bug Fix: Accounts for a different timezone
• Bug Fix: Byside ID(Ticket ID) filter on list view panels.
• Bug Fix: Switching between any view in aggregation panels
• Bug Fix: Views with default channel don't return data

• Workflows: Added "End Contact Action - Event".
• ByCard: added campaign language to scripts
• Bug fix: error when changing teams’ names
• Bug Fix: Video covering messages and buttons.
• Bug Fix: Outbound Worflows with channels don't get contacts from the same channel.
• Bug Fix: Aggregation Exports V4.
• Bug Fix: Empty value for External Campaign IDS labels on Aggregation Panels.

• Teams and Skills settings: Added hours to exceptions timetable
• SMARKIO: Added group provider as a filter on email statistics API
• Queue position and estimated time: Added audio files for different languages*
• Bug fix: redefined settings for Music on Hold

• Aggregation panels: Coremedia content feedback view *
• Aggregation panels: Fixed problems with custom events fields *
• Aggregation panels: Fixed problems with dynamic fields as aggregation *
• Bug fix: channel not being saved properly on Contacts-Sales view.

• Workflows: added beyond business hours schedule slots to contact attempts
• HSM: block HSM until there’s an action from the customer in a 24h period
• Audio App: removed unleash
• Smartwindows: Updated Signature Image for Contact/Smart Windows
• Layouts: Added Terms & Conditions on Homepages.
• Bug Fix: Filter "Classification Date".
• Bug Fix: Dynamic field ID in exports created via panel.
• Bug Fix: SFTP Export Programming.

• Rest API: created endpoint to get surveys by skill
• Metric Panel: Added the layout*
• Content Cloud: Added the Content Cloud Linkage.
• Bycard: Added Chatbot on Bycard Sidebar
• Bug Fix: Rule with “{“ is working correctly.
• Bug Fix: Possible to add columns to Attempts Aggregation View.
• Bug Fix: V4 Login rendering the right season video.
• Bug Fix: Rest api Placeholder Post Method.
• Bug Fix: Add mute and unmute icon to audio player.
• Bug Fix: Decommissioning Byside Brand.
• Bug Fix: Product chatbot doesn’t accept instances with “-”

• Tech-Driven: Review the use of sleep in the RTSubscriber class

• Audios App: added app, with listing and creating functionalities
• Teams/Skills settings: added audios configurations (audios associations)
• Audios App: added possibility to inactive an audio with no associations

• Panels: added missing records for “Has Recording?” and “Has recording on demand” on Contacts-Attempts view **
• Panels: added missing records for “Human Verified” on Contacts view **
• Sidetalk: Updated storybook version.
• Layout: Added Icon on v4 to redirect to studio
• Bug fix: fixed problem for skills where load = 0 on weighted and overflown distribution
• Bug Fix: Pages visits' tab on visitor’s bycard show pages related to the selected filter.
• Bug Fix: Fields Adding Order.
• Bug Fix: Adjusted SkillNameDecorator
• Bug Fix: Changing Date from period to fix date.

• Panels: Added a new type of panel.*
• Bug Fix: Bugs related to the unsubscribe function have been fixed.
• Bug Fix: Email image Preview available.
• Bug Fix: Aggregations by team, skill or channel list the correct names on the aggregation table.
• Bug Fix: Load more items when putting an app in full screen.
• Bug Fix: #0 Metrics on V4 showing up #.

• Transcript Analysis: Performance analysis and costs improvements.

• Bug Fix: Channel as rule on Onsite Campaigns.

• Bug Fix: Fixed logout action url and redirect

• Hera: Replaced the current Droplist usage for the new @sidetalk/react Droplist component and the current Accordion usage for the new @sidetalk/react Accordion component.
• Favicon and Main Logo: All favicons and Main Logos across all Coremedia’s portfolio are aligned.
• Bug Fix: Aggregation by external campaigns on CCAStudio.

• Schedule App: Forms scheduling are visible on Schedule App.
• V3: Added icon on v3 to redirect to Content Cloud (Content Studio).
• Bug Fix: Wrong 120 minutes intervals when the opening hour is odd.

• BySmarkio: Added endpoint to submit survey’s answers.
• Surveys: Added parameters for new surveys.
• Dashboards: "BySide Support" Resources updated to "Coremedia".
• Bug fix: Fixed bug when filtering packages.
• Bug Fix: Error exporting panels on V4 by supervisors.
• Bug fix: Cobrowse delay.
• Bug fix: Internal Team Chat.
• Bug fix: Error getting status when an operator has HTML tags in the name.

• Panels: new column “Has transcript?” *
• Panels: new column “Operator device” * **
• Bug fix: fixed bug when sharing dashboards between Total Managers - Sales users

• ByCard: Removed custom sidebar implementation.
• Sidetalk: Replaced the current Tabs usage for the new @sidetalk/react Tabs component.
• ByCard: Not showing “Classify” button on automatic classified calls
• Engagement Studio: Removed “Global Settings” from Answering Mode in branches options
• ByCard: Show visitor information after replying to a schedule on outbound voice campaigns
• Audio App: Moved beyond business hours audio to “beyond business hours” separator *
• Bug Fix: Classification Fields on Aggregation Panels showing correct metrics.
• Bug Fix: It is possible to enter the cell phone number on the console.
• Bug Fix: Fixed sending messages in Team Chat.

This page describes all the issues that have been released.

Special reference to:

• Sidebar: The activity and contacts tabs in the operator profile are showing results;
• Rest API: added endpoint to get Skill's working hours; updated documentation;
• Bug Fix: Classification Fields on Aggregation Panels are showing correct metrics; *
• Bug fix: remove Chatbot from Contact Type on rules;
• Bug fix: Smarkio SMS misinterprets some characters;

*Tasks related to this ongoing project are not available yet.

• Sidebar: The activity and contacts tabs in the operator profile are showing results;
• Rest API: added endpoint to get Skill's working hours; updated documentation;
• Bug Fix: Classification Fields on Aggregation Panels are showing correct metrics; *
• Bug fix: remove Chatbot from Contact Type on rules;
• Bug fix: Smarkio SMS misinterprets some characters;

• Smarkio Chatbot: theme similar to byside livechat
• Bug Fix: Able to use dynamic fields (Specifically URL) as lines on aggregation panels.
• Bug Fix: Now we have the same results across all products and that Contact-Email metrics gets the same results.
• Bug Fix: Accounts users can share between the team.
• Bug Fix: Fixed the placeholder name.

• Aggregation Panels: Added a new hierarchy level for forms question’s answers presentation to add metrics for aggregation panels.
• Aggregation Panels: Added Wrapup Codes as metrics on Aggregation Panels and on rules.
• Push Notification: Fixed push notifications on Safari’s latest version (v16) and on Edge browsers.
• @Sidetalk/react: Upgraded the react-querybuilder package version and moved the QueryBuilder component to @sidetalk/react with the new Coremedia visual alignment.
• Rules: Added an option to select empty/not empty cells for any fields on rules.
• Configurations: Added new Redis Cluster node to the configuration files on CCC DC-NOS.**
• Bug Fix: Validated missing contact prop in nextProps.

• Bug Fix: Fixed the filters bug using Campaigns ID or Campaign Name as “external campaign”.
• Channels: The “channel” value will be sent to the dispatcher service to choose the SIP trunk using the channel name.**
• Skills: Added the functionality to configure scheduling slots for each team (voice skill type) and skill.

• Smarkio: fixed issues when saving data on bycard from chatbot.
• Dashboards: Added the option to select empty/not empty cells for any fields on rules.
• Bug fix: New open windows are displayed upfront.
• V3: The icon and label in the header was changed from Byside to Coremedia.
• Bug fix: Hyperlink sent on Bycard can be viewed.
• Bug Fix: Showing correct initial animation according to the right season based on Geo location.

• Call Recording: Disabled play button when the file is no longer available.
• SMARKIO: Added possibility to Google Analytics 4 dimensions.
• Aggregation Panels: Added the functionality to pick options from fields on Panel Rules.
• Bug Fix: By adding channels as rules and using these rules as filters on metrics, the correct data is returned.
• Bug fix: Visit values are consistent between V3 and V4 Aggregation Panels.
• Bug fix: Data showing up on Call Center Activity Graphics on Call App is correct again.
• Visitor: Validate if there are contents to show (variants from A/B Test) for Visitor.
• Bug fix: Fixed screen with a problem with restyling.
• Bug fix: fixed bug on Distributions - Load Balance settings.
• Bug fix: fixed bug on Timetable settings.

• V3 and V4: Font-family changed to Roboto, Changed login screen, Main colors, Backgrounds, Icons, Button colors and added Loading animations.
• V3: Changed buttons format, dashboard card design and Coremedia Visual Alignment.
• Changed App Icons and Logos and Dialogue Colors.

• Campaigns/widgets: Now that segments and profiles have associated channels, campaigns only show related segments, profiles and Lead Scores with the same channels correspondence.
• Bug fix: Classification Fields on Aggregation Panels showing correct metrics.
• Bug fix: On v4 we can select the 24 Hour Period for Panels and Dashboards.
• Segments: Uniformed all content visualization for segments and segment Ids fields.
• Hera: Replaced the current Button usage for the new @sidetalk/react Button component.
• Smarkio: Added color information to Smarkio chatbot URL call.*

• Skills settings: Added functionality that shows the list of wrap up codes and bundles ordered by the same order configured on skill classification settings.
• Dynamic Fields: Added functionality that makes it available to filter by any dynamic field with Auto filters - Top6.
• Rest API: Created GET list of Channels and a new endpoint to list all A/B Testing Campaigns and variants.
• Bug Fix: Fixed the error saving Dahsboards Position on Shared Dashsboards.
• Bug fix: Fixed the error that can not read properties on microphonePermissionNotification.
• Bug fix: Fixed the error getting column in metricRuleManager