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engagement cloud
analytics

Analytics

Gain insights and optimize your strategies with powerful analytics tools. Use dashboards with data and metric panels to evaluate the performance of your campaigns in Contact Center and Analytics Studio.

Dashboards2 articles

Learn how to manage dashboards.

Creating a Dashboard
Sharing a Dashboard
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Managing Listing Panels3 articles

Learn how to manage listing panels and view information about your contact center and site performance.

Creating a Listing Panel
Adding Rules to a Listing Panel
Adding Fields to a Listing Panel
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Managing Aggregation Panels5 articles

Learn how to manage aggregation panels and read metrics.

Creating an Aggregation Panel
Adding Rules to an Aggregation Panel
Adding Metrics to an Aggregation Panel
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Managing Metric Panels5 articles

Learn how to manage metric panels and display important metrics.

Creating a Metric Panel
Adding a Dimension to a Metric Panel
Adding Metrics to a Dimension in a Metric Panel
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Downloads and Exports2 articles

Use downloads and exports to extract data from your data sources and build custom reports.

Downloading Data from a Panel
Scheduling Periodic Exports
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Configuration Windows6 articles

Description of Analytics configuration windows.

Formatting Columns in Panels
Add Panel
Configuration: Aggregation Panel
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Analytics Reference120 articles

Screens, forms, and panel reference with detailed information about all the fields.