Rules
Last updated 19 minutes ago
List of fields that you can use to define rules in listing and aggregation panels of data source Chatbot Stats.
The following tables list the fields of Chatbot Stats data source that you can use in rules, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Contact Information
| Name | Description |
|---|---|
| Segment IDs | Identifiers of the segments associated to the visitor. For example, A1B345C6DEFGH789I0JK |
| Segments | Name of the segments associated to the visitor. For example, January Promo. |
Device Information
| Name | Description |
|---|---|
| Browser | Browser that the using is using. For example, Chrome Android. |
| Device model | Model of the device that the customer used to access the website. For example, SM-A125f, Iphone 11, or MacBook Pro |
| Email client | Email client that the visitor used. |
No Group
| Name | Description |
|---|---|
| App ID | Unique identifier of the application. |
| Channel | Name of the channel associated with the contact. One of the following:
|
| City | City from where the visitor used the site. |
| Country | Country of the customer. For example, Portugal. |
| Device family | Brand family of the device that the customer used to access the website. For example, Galaxy A12, IPhone, or Macintosh. |
| Device operating system | operating system of the device that the customer used to access the website. For example, Android, Windows, or IPhone Osx. |
| Device type | Type of device. One of the following:
|
| Device vendor | Vendor of the device that the customer used to access the website. For example, Samsung, Apple, or HP. |
| Final node | Identifier of the node in which the interaction ended. |
| Initial node | Identifier of the node in which the interaction started. |
| Language | Language of the interaction. |
| Mobile device | One of te following:
|
| Node ID | Identifier of the IVR node. |
| Node name | Name of the IVR node. |
| Node type | Type of node. |
| Region | Name of the city of the customer. For example, Lisbon. |
| Session last node | Node in which the session ended. |
| Time on node | Time spent in the IVR node. |
| field_chat_source | TBD |
Visitors Information
| Name | Description |
|---|---|
| Internet provider | Name of the Internet provider of the customer. For example, Vodafone Portugal. |
| Organization | Name of the company that provides the Internet service to the visitor. For example, Vodafone. |
| Remote IP | IP address of the visitor. For example, 192.0.2.24. |
Is this page useful?