Metric Panel Metrics

Last updated 19 minutes ago

List of metrics that are associated to data source Chatbot in a metric panel.

A chatbot is a virtual assistan that allow your customers and your operators to interact with CoreMedia Digital Experience Platform. Chatbots help customers to get the information they need.

Chatbot panels contain metrics related to the chatbot that include the number of clicks2call, the number of click2chats, and the number of interactions.

The following tables list the metrics of Chatbot metric panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.

All

Name	Metric
Click2Call	# - Count % - Percentage Number of times users initiated a chat conversation through a click-to-call feature.
Click2Chat	# - Count % - Percentage Number of times users initiated a chat conversation through a click-to-chat feature.
Interactions	# - Count % - Percentage Total number of user interactions with the system or panel
Schedule	# - Count % - Percentage Count of scheduled appointments or meetings.

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