Aggregation Fields
Last updated 19 minutes ago
List of fields that you can use to aggregate metrics, in an aggregation panel associated to data source Contact Center Activity.
The following tables list the aggregation fields of Contact Center Activity aggregation panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Contact Information
| Name | Description |
|---|---|
| Inbound number | Number that the customer used to call the contact center. For example, 351221234567. |
| Operator | Operator tha handled the contact. |
| Virtual inbound number | Virtual phone number that the customer used to call the contact center. Typically, mobile phone numbers. |
| Voice contact subtype | For voice interactions, one of the following:
|
Date
| Name | Description |
|---|---|
| Contact End Date | Date when the contact ended. |
| Contact Start Date | Date when the contact started. |
| Date | Date of the visit. |
| Day (DD) | Day of the visit. |
| Hour (HH) | Hour of the visit. |
| Quarter | Number of the quarter. |
| Week | Number of the week of visit. |
| Weekday | Name of the weekday of the visit. One of the following:
|
| Year (YYYY) | Year of the visit. |
| Year and month (YYYYMM) | Year and month of the campaign. |
No Group
| Name | Description |
|---|---|
| Contact type | One of the following:
|
| Mode | Mode of the contact center activity. |
| Operator ID | Unique identifier of the operator that handled the interaction with the customer. |
| Operator tags | Tags associated to the operator that handle the interaction. |
| Skill | Name of the skill of the operator or IVR that handled the contact. |
| Team | Team of the operator that handled the interaction. |
| field_pause_code_id | TBD |
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