Listing Panel
Last updated 19 minutes ago
List of fields that represent data source Contact Center Activity.
Metrics associated the activity of the contact center.
The following tables list the data fields of Contact Center Activity listing panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Contact Information
| Name | Description |
|---|---|
| Inbound number | Number that the customer used to call the contact center. For example, 351221234567. |
| Operator | Operator tha handled the contact. |
| Virtual inbound number | Virtual phone number that the customer used to call the contact center. Typically, mobile phone numbers. |
| Voice contact subtype | For voice interactions, one of the following:
|
Date
| Name | Description |
|---|---|
| Date | Date of the visit. |
| Day (DD) | Day of the visit. |
| Hour (HH) | Hour of the visit. |
| Quarter | Number of the quarter. |
| Week | Number of the week of visit. |
| Weekday | Name of the weekday of the visit. One of the following:
|
| Year (YYYY) | Year of the visit. |
| Year and month (YYYYMM) | Year and month of the campaign. |
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