Aggregation Fields
Last updated 19 minutes ago
List of fields that you can use to aggregate metrics, in an aggregation panel associated to data source Contacts Sales.
The following tables list the aggregation fields of Contacts Sales aggregation panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Campaign Information
| Name | Description |
|---|---|
| Abandonment campaign | Campaign where the visitor abandoned the interaction. |
| Active campaign | Name of the campaign generating the actions. |
| Bundles | Packages that include multiple RGUs. Number of packages sold during the contact with the customer. |
| Campaign tags | List of tags associated with the campaign. |
| Contact ID | Unique identifier of the contact. |
| Inbound number | Number that the customer used to call the contact center. For example, 351221234567. |
| Onsite campaign | Name of the onsite campaign that contains the window from which the customer requested the contact. |
| RGUs | Revenue Generating Unit. Number of products or services sold during the contact with the customer. |
| Skill ID | Identifier of the skill of the operator that handled the contact. |
| Virtual inbound number | Virtual phone number that the customer used to call the contact center. Typically, mobile phone numbers. |
| Widget tags | List of tags associated with the component of the onsite campaign from which the customer requested the contact. |
| Widgets | Name of the component of the onsite campaign from which the customer requested the contact. |
| Wrapup code | Code that the client defined to wrapup the contact. For example, Sale. |
Campaign Information > General
| Name | Description |
|---|---|
| Skill | Name of the skill of the operator or IVR that handled the contact. |
Contact Information
| Name | Description |
|---|---|
| Channel | Name of the channel associated with the contact. One of the following:
|
| Contact type | One of the following:
|
| Date | Date of the visit. |
| Day (DD) | Day of the visit. |
| Hour (HH) | Hour of the visit. |
| Operator ID | Unique identifier of the operator that handled the interaction with the customer. |
| Operator name | Name of the operator that handled the interaction with the customer. |
| Operator tags | Tags associated to the operator that handle the interaction. |
| Team | Team of the operator that handled the interaction. |
| Voice contact subtype | For voice interactions, one of the following:
|
| Week | Number of the week of visit. |
| Weekday | Name of the weekday of the visit. One of the following:
|
| Year (YYYY) | Year of the visit. |
| Year and month (YYYYMM) | Year and month of the campaign. |
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