Rules

Last updated 19 minutes ago

List of fields that you can use to define rules in listing and aggregation panels of data source Contacts Sales.

The following tables list the fields of Contacts Sales data source that you can use in rules, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.

Campaign Information

Name	Description
Abandonment campaign	Campaign where the visitor abandoned the interaction.
Active campaign	Name of the campaign generating the actions.
Campaign tags	List of tags associated with the campaign.
Contact ID	Unique identifier of the contact.
Inbound number	Number that the customer used to call the contact center. For example, `351221234567`.
Onsite campaign	Name of the onsite campaign that contains the window from which the customer requested the contact.
Skill ID	Identifier of the skill of the operator that handled the contact.
Virtual inbound number	Virtual phone number that the customer used to call the contact center. Typically, mobile phone numbers.
Widget	Name of the component of the onsite campaign from which the customer requested the contact.
Widgets	Name of the component of the onsite campaign from which the customer requested the contact.
Wrapup code	Code that the client defined to wrapup the contact. For example, `Sale`.

Campaign Information > General

Name	Description
Skill	Name of the skill of the operator or IVR that handled the contact.

Contact Information

Name	Description
Channel	Name of the channel associated with the contact. One of the following: Voice Video Chat Email SMS
Contact type	One of the following: Voice: Contact where the customer talks with an operator through a voice call. The voice call can be inbound, outbound, or Click2Call. Video Broadcast: Voice calls that include video. Chat: Contacts where customers use messaging to communicate with the contact center. Forms: Voice, video, or chat contacts that the customer started using a form. External: Contacts where the operator talks with the customer outside the CoreMedia Contact Center. After finishing, the operator creates the contact manually in the CoreMedia Contact Center. Note that the Contact Subtype field contains details about each contact type.
Operator ID	Unique identifier of the operator that handled the interaction with the customer.
Operator name	Name of the operator that handled the interaction with the customer.
Operator tags	Tags associated to the operator that handle the interaction.
Team	Team of the operator that handled the interaction.
Voice contact subtype	For voice interactions, one of the following: Inbound Outbound API Calltracker Click2Call

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