Fields Data Dictionary

Last updated 19 minutes ago

List of all the fields available in all the listing panels.

The following table lists the data fields available in all of Contact Center and Analytics Studio listing panels, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.

Name	Data Sources	Description	Category > Sub-category
Access time	Broadcast Contacts	Time between the time of the contact request to access the broadcast and the time that the access is granted.	Broadcast information
Bounce time	Broadcast Contacts	Amount of time that the visitor spends on the broadcast.	Broadcast information
Broadcast Date	Broadcast Contacts	TBD	Broadcast information
Broadcast ID	Broadcast Contacts	Identifier of the broadcast.	Broadcast information
Broadcast Name	Broadcast Contacts	TBD	Broadcast information
Like	Broadcast Contacts	One of the following: Yes: The contact liked the broadcast. No: The contact didn't like the broadcast.	Broadcast information
Messages	Broadcast Contacts	Visitor comments to the streamed video. For example, `I both the product and I am extremelly satisfied witbh it. It's a must have.`	Broadcast information
NPS Mood	Broadcast Contacts	Mood of the visitor that CoreMedia Experience Platform detected in the interaction.	Broadcast information
NPS Score	Broadcast Contacts	Net Promoter Score (NPS) value, typically, is a value between 0 and 10, where 0 means that the customer is not happy and will not recommend the business to anyone, and 10 means that the customer is very happy and will recommend the business to everyone.	Broadcast information
Rating	Broadcast Contacts	Rating that the customer gives to the streamed video. Values between `1` and `5`.	Broadcast information
Visits	Broadcast Contacts	Number of visits during the broadcast.	Broadcast information
Outbound campaign context	Outbound Campaigns SMS Outbound Campaigns Voice	Motivation of the campaign.	Campaign info
Abandonment campaign	Contacts Sales	Campaign where the visitor abandoned the interaction.	Campaign information
Abandonment element	Broadcast Contacts Contacts Attempts Contacts	For onsite campaigns, name of the page element that contains the window from which the customer that visited the site abandoned the contact.	Campaign information
Action date	Outbound Campaigns Actions	Date when the campaign action happened.	Campaign information
Action date (YYYYMMDD)	Outbound Campaigns Actions	Date when the campaign action happened in format YYYY-MM-DD. For example, `2025-03-19`.	Campaign information
Action day (DD)	Outbound Campaigns Actions	Day when the campaign action happened.	Campaign information
Action hour (HH)	Outbound Campaigns Actions	Hour when the campaign action happened.	Campaign information
Action quarter	Outbound Campaigns Actions	Quarter when the campaign action happened.	Campaign information
Action week	Outbound Campaigns Actions	Week when the campaign action happened.	Campaign information
Action weekday	Outbound Campaigns Actions	Week day when the campaign action happened.	Campaign information
Action year (YYYY)	Outbound Campaigns Actions	Year when the campaign action happened.	Campaign information
Action year and month (YYYYMM)	Outbound Campaigns Actions	Year and month when the campaign action happened.	Campaign information
Active campaign	Contacts Sales	Name of the campaign generating the actions.	Campaign information
Active element	Broadcast Contacts Contacts Attempts Contacts	For onsite campaigns, name of the active element that contains the window from which the customer requested the contact.	Campaign information
Bundles	Contacts Sales	Packages that include multiple RGUs. Number of packages sold during the contact with the customer.	Campaign information
Campaign tags	Broadcast Contacts Contacts Attempts Contacts Sales Contacts Onsite Campaigns	List of tags associated with the campaign.	Campaign information
Contact ID	Contacts Sales IVR Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Unique identifier of the contact.	Campaign information
Elements	Onsite Campaigns	List of identifiers of the Elements of the onsite campaign.	Campaign information
External Campaign ID	Broadcast Contacts Contacts Attempts Contacts	If it exists, identifier of external campaign from which the customer requested the contact.	Campaign information
External campaign	Broadcast Contacts Contacts Attempts Contacts Onsite Campaigns Outbound Campaigns Actions Visits	If it exists, name of external campaign from which the customer requested the contact.	Campaign information
External campaign type	Broadcast Contacts Contacts Attempts Contacts Conversions Events Onsite Campaigns Visits	If it exists, type of external campaign from which the customer requested the contact. For example, a Facebook campaign.	Campaign information
External campaigns	Broadcast Contacts Contacts Attempts Contacts	List of the names of the external campaigns that handled the customer until the customer requested the contact.	Campaign information
External campaigns IDs	Broadcast Contacts Contacts Attempts Contacts	List of the identifiers of the external campaigns that handled the customer until the customer requested the contact.	Campaign information
Link	Outbound Campaigns Actions	Visited link.	Campaign information
Onsite campaign	Broadcast Contacts Contacts Attempts Contacts Sales Contacts Onsite Campaigns	Name of the onsite campaign that contains the window from which the customer requested the contact.	Campaign information
Onsite campaign ID	Broadcast Contacts Contacts Attempts Contacts Onsite Campaigns	Identifier of the onsite campaign that contains the window from which the customer requested the contact.	Campaign information
Outbound campaign	Broadcast Contacts Contacts Outbound Campaigns Email Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	For outbound campaigns, name of the outbound voice campaign where Engagement Cloud created the contact.	Campaign information
Placeholder	Broadcast Contacts Contacts Attempts Contacts	Identifier of the placeholder that contains the window from which the customer requested the contact.	Campaign information
Placeholder name	Broadcast Contacts Contacts Attempts Contacts Onsite Campaigns	Name of the placeholder that contains the window from which the customer requested the contact.	Campaign information
RGUs	Contacts Sales	Revenue Generating Unit. Number of products or services sold during the contact with the customer.	Campaign information
Skill ID	Contacts Sales Contacts	Identifier of the skill of the operator that handled the contact.	Campaign information
Widget	Broadcast Contacts Contacts Attempts Contacts Sales Contacts Onsite Campaigns	Name of the component of the onsite campaign from which the customer requested the contact.	Campaign information
Widget tags	Broadcast Contacts Contacts Attempts Contacts Sales Contacts Onsite Campaigns	List of tags associated with the component of the onsite campaign from which the customer requested the contact.	Campaign information
Widgets	Contacts Sales	Name of the component of the onsite campaign from which the customer requested the contact.	Campaign information
Date (YYYYMMDD)	ECommerce	Date of creation of the cart with format YYYY-MM-DD. For example, `2025-03-11`.	Cart creation date
Softbounce counter	Outbound Campaigns Email	Number of rejected valid emails.	Contact info
Unsubscribe date	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Date when the contact unsubscribed the campaign.	Contact info
Attempt number	IVR	Number of attempts to reach the customer in a contact.	Contact information
Channel	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Sales Contacts Conversions ECommerce Events Leads Onsite Campaigns Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice Visits	Name of the channel associated with the contact. One of the following: Voice Video Chat Email SMS	Contact information
Contact total duration (by intervals)	Broadcast Contacts Contacts	Total duration of the contact represented as an interval. For example, `16-30` minutes.	Contact information
Customer review	Broadcast Contacts Contacts	Customer's evaluation of the operator who handled the contact.	Contact information
DTMF Success Rate	IVR	The percentage of DTMF signals that the IVR successfully detects and processes. For example, `100%` or `72%`. A DTMF Success Rate of 72% means that in every 100 times that the customer pressed a number to navigate a menu, 72 were corrected pressed.	Contact information
Duration (by intervals)	Broadcast Contacts Contacts Attempts Contacts	Contact duration in represented in an interval. For example, `31-45` minutes.	Contact information
Duration (ms)	IVR Nodes	Duration in mili-seconds of the interaction in the IVR node.	Contact information
Executions	IVR Nodes	Number of executions of a node.	Contact information
Exit option	IVR Nodes	IVR node where the contact ended the conversation.	Contact information
Exit page	Visits	URL of the last page that the customer browsed.	Contact information
Fallbacks (Maximum executions)	IVR Nodes	Maximum number of executions before using fallback.	Contact information
Fallbacks (Time limit)	IVR Nodes	Time limit before using the fallback.	Contact information
Fid	Contacts Attempts Contacts Visitors	Identifier of the visitor.	Contact information
Flow ID	IVR Nodes IVR	TBD	Contact information
Flow Name	IVR Nodes IVR	TBD	Contact information
Flow Type	IVR Nodes	TBD	Contact information
Form information	Broadcast Contacts Contacts	Information retrieved from the contact form.	Contact information
Forwarded to	IVR	Phone number to where the IVR forwarded the interaction. If the IVR status is `Forwarded to sklill`, Forwarded to contains the id of the skill to which the interaction was forwarded.	Contact information
Has IVR?	Contacts Attempts Contacts	One of the following: Yes: An IVR handled the customer during some period of the interaction. No: The interaction with the customer was never routed to the IVR.	Contact information
IVR duration (s)	Contacts Attempts Contacts IVR	Duration of the interaction, in seconds, while in the IVR. If the IVR forwards the interaction to an operator, this duration doesn't include time spent with the operator.	Contact information
IVR end	IVR	Date and time when the IVR interaction ended. For example, `2025-01-09 14:42:06`.	Contact information
IVR start	IVR	Date and time when the IVR interaction started. For example, `2025-01-09 14:41:36`.	Contact information
IVR status	IVR	One of the following: None: Engagement Cloud did not classified the interaction. Disconnected: The customer disconnected the interaction while in the IVS. Finished: The customer or the IVR finished the interaction. Forwarded to skill: The IVR forwarded the interaction to an operator.	Contact information
Last interaction date (YYYYMMDD)	Contacts	Date of the last interaction of the contact.	Contact information
Last interaction day (DD)	Contacts	Day of the last interaction of the contact.	Contact information
Last interaction day of the week	Contacts	Day of the week of the last interaction of the contact.	Contact information
Last interaction hour (HH)	Contacts	Hour of the last interaction of the contact.	Contact information
Last interaction month (MM)	Contacts	Month of the last interaction of the contact.	Contact information
Last interaction quarter	Contacts	Quarter of the last interaction of the contact.	Contact information
Last interaction week	Contacts	Number of the week of the last interaction of the contact.	Contact information
Last interaction year (YYYY)	Contacts	Year of the last interaction of the contact.	Contact information
Last interaction year and month (YYYYMM)	Contacts	Year and month of the last interaction of the contact.	Contact information
Products	ECommerce	Products in the shopping cart.	Contact information
Segment IDs (transformed)	Visits	TBD	Contact information
Source chat	Contacts	Deprecated.	Contact information
Start page	Visits	URL of the page where the visitor start navigating the website. For example, `http://documentation.coremedia.com`.	Contact information
Target chat	Contacts	Deprecated.	Contact information
Total of processed nodes	IVR	Total number of nodes that handled the interaction. For example, `14`. If you click on a value on this column, the contact window opens.	Contact information
Trigger point	IVR	Instant in the interaction that triggers the IVR. For example, `Beginning of the call` or `Operator transfer`.	Contact information
Usage of DTMF	IVR Nodes	One of the following: Yes No	Contact information
Usage of voice	IVR Nodes	One of the following: Yes No	Contact information
Visitor record	Visitors	Record of the visitor containing name and email.	Contact information
Voice Recognition Accuracy	IVR	Rate of successful voice recognition. For example, in a voice command, an accuracy of `100%` means that the IVR could understand all words that the customer said. An accuracy of `50%` means that out of 4 words the IVR could only understand and process 2 words.	Contact information
Voicemail detection result	Contacts Attempts	One of the following: Human: The detected voice was human. Machine: The detected voice was from an answering machine or voicemail. Not Sure: CoreMedia Experience Platform could not classify the answer.	Contact information
Wait time (until contact center) (by intervals)	Broadcast Contacts Contacts	Time that the con	Contact information
Waiting time already in contact (by intervals)	Broadcast Contacts Contacts	Time that the customer waited while in queue. For example, while waiting for the operator after IVR.	Contact information
Waiting time in queue (by intervals)	Broadcast Contacts Contacts	Time that the customer waited while in queue represented in intervals.	Contact information
Waiting time until contacted (by intervals)	Broadcast Contacts Contacts	Time that the customer waited after requested to be contacted represented in intervals.	Contact information
Webcare ID	IVR Nodes	Identifier of the client.	Contact information
Wrapup code description	Contacts	Deprecated	Contact information
# Bundles	Contacts	Packages that include multiple RGUs. Number of packages sold during the contact with the customer.	Contact information > Classification
# RGUS	Contacts	Revenue Generating Unit. Number of products or services sold during the contact with the customer.	Contact information > Classification
Classification Date	Contacts Attempts Contacts	Date when the contact was classified.	Contact information > Classification
Classification date & time	Contacts	Date and time when the contact was classified.	Contact information > Classification
Classification date [(YYYYMMDD)]	Contacts	Year, month, and day when the contact was classified.	Contact information > Classification
Classification date [Day (DD)]	Contacts	Day when the contact was classified.	Contact information > Classification
Classification date [Hour (HH)]	Contacts	Hour when the contact was classified.	Contact information > Classification
Classification date [Month (MM)]	Contacts	Month when the contact was classified.	Contact information > Classification
Classification date [Quarter]	Contacts	Quarter when the contact was classified.	Contact information > Classification
Classification date [Week]	Contacts	Number of the week when the contact was classified.	Contact information > Classification
Classification date [Weekday]	Contacts	Weekday when the contact was classified.	Contact information > Classification
Classification date [Year (YYYY)]	Contacts	Year when the contact was classified.	Contact information > Classification
Classification date [Year and month (YYYYMM)]	Contacts	Year and month when the contact was classified.	Contact information > Classification
Classification month and week and day	Contacts	Month, week, and day when the contact was classified.	Contact information > Classification
Has Sale?	Contacts	One of the following: Yes: The contact ended with a sale. No: The contact ended without sales.	Contact information > Classification
Sale value	Contacts	Value of the sale. It can be expressed in monetary units like € or $ or in RGUs.	Contact information > Classification
Classification status	Contacts	Status of the classification of the contact after finalization. One of the following: Classified by Operator Not Classified Not Classified - Transferred Not Classified - Expired Time	Contact information > Contact finalization
Credits	Broadcast Contacts Contacts Attempts Contacts Outbound Campaigns Email Outbound Campaigns Push Actions Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Number of credits attributed to the operator that handled the contact.	Contact information > Contact finalization
Disconnection origin	Broadcast Contacts Contacts	For chat interactions, entity responsible for ending the communication. One of the following: Operator Customer Note that in older data you can find Visitor as a disconnection origin. This origin is being replaced by Customer.	Contact information > Contact finalization
External wrapup code	Broadcast Contacts Contacts Attempts Contacts	TBD	Contact information > Contact finalization
Hangup cause	Broadcast Contacts Contacts Attempts Contacts	Cause of hangup for chat interactions with the customer. One of the following: Visitor disconnection Ended by operator Visitor inactivity Ended by visitor Note that each client can add more hangup causes.	Contact information > Contact finalization
Hangup cause (contact center)	Broadcast Contacts Contacts Attempts Contacts	Cause of hangup for voice interactions with the contact center. One of the following: Completed transfer Failed transfer Canceled transfer Busy Note that each client can add more hangup causes.	Contact information > Contact finalization
Has conversion?	Broadcast Contacts Contacts	One of the following: Yes - If the contact ends with a conversion. No - If the contact doesn't end with a conversion. Note that the definition of conversion depends on the campaign purpose. For example, the customer bought a product or the customer filled in a survey giving information to the campaign.	Contact information > Contact finalization
Is it classified?	Broadcast Contacts Contacts	One of the following: Yes - Engagement Cloud automatically classified the contact or the operator manually classified the contact. No - Engagement Cloud failed to classify the contact or there is no classification available.	Contact information > Contact finalization
Wrapup code	Broadcast Contacts Contacts Attempts Contacts Sales Contacts	Code that the client defined to wrapup the contact. For example, `Sale`.	Contact information > Contact finalization
Contact date (YYYYMMDD)	Broadcast Contacts Contacts Attempts Contacts	Date when the contact started. For example, `2025-01-15`.	Contact information > Dates and times
Contact duration (in operation)	Broadcast Contacts Contacts Attempts Contacts	One of the following: If the customer calls the contact, this represents the time when the operator or the IVR answers the call until the call ends. If the contact center calls a customer, this represents the time from when the customer answers the call until it ends. If the Contact Type = `Chat`, this represents the time when the customer receives the first message until the chat ends due to one of the following reasons: The operator ended the chat. The chat was inactive. Lack of persistence.	Contact information > Dates and times
Contact total duration	Broadcast Contacts Contacts	The total duration of the contact from the time the interaction reaches the contact center until it finishes. For voice calls, it also includes time spend in the IVR.	Contact information > Dates and times
Date and time of contact	Broadcast Contacts Contacts Attempts Contacts Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Date and time when the contact started.	Contact information > Dates and times
Date of contact request	Broadcast Contacts Contacts Attempts Contacts	Date when the customer requested the contact.	Contact information > Dates and times
Date of initial scheduling	Broadcast Contacts Contacts	Date of the first scheduling to contact the customer.	Contact information > Dates and times
Day of contact (DD)	Broadcast Contacts Contacts Attempts Contacts Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Day when the contact started.	Contact information > Dates and times
Hangup contact date	Broadcast Contacts Contacts	For voice interactions, date when the contact hung up and ended the interaction.	Contact information > Dates and times
Hour of contact (HH)	Broadcast Contacts Contacts Attempts Contacts Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Hour when the contact started.	Contact information > Dates and times
Initial date of 1st attempt	Broadcast Contacts Contacts	For outbound contacts, date of the first attempt to contact the customer.	Contact information > Dates and times
Initial date of success	Broadcast Contacts Contacts Attempts Contacts	For outbound contacts, date of the first attempt that the customer answered.	Contact information > Dates and times
Wait time (until contact center)	Broadcast Contacts Contacts Attempts Contacts	Waiting time from the beginning of the contact until the customer reaches an operator.	Contact information > Dates and times
Waiting time already in contact	Broadcast Contacts Contacts	Time that the customer waited while on hold or, while waiting for information from the operator, or while waiting to reach an operator after an IVR transfer.	Contact information > Dates and times
Waiting time in queue	Broadcast Contacts Contacts Attempts Contacts	Waiting time while the contact is in queue.	Contact information > Dates and times
Waiting time until contacted	Broadcast Contacts Contacts	Time since the costumer requested the contact until the first attempt to contact the customer happened.	Contact information > Dates and times
Week of contact	Broadcast Contacts Contacts Attempts Contacts	Number of the week when the contact started	Contact information > Dates and times
Weekday of contact	Broadcast Contacts Contacts Attempts Contacts	Number of the weekday when the contact started. One of the following: 1 for Monday 2 for Tuesday 3 for Wednesday 4 for Thursday 5 for Friday 6 for Saturday 7 for Sunday	Contact information > Dates and times
Year and month of contact (YYYYMM)	Broadcast Contacts Contacts Attempts Contacts	Year and month when the contact started. For example, `January 2025`.	Contact information > Dates and times
Year of contact (YYYY)	Broadcast Contacts Contacts Attempts Contacts Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Year when the contact started. For example, `2025`.	Contact information > Dates and times
Billing Status	Contacts Attempts Contacts	If the contact resulted in a sale, shows the billing status of the customer. One of the following: Success: The customer already payed the product. Un-success: The customer had not payed for the product.	Contact information > General
Caller ID	Contacts Attempts Contacts	For inbound voice contacts, phone number of the calling customer.	Contact information > General
Contact channel	Broadcast Contacts Contacts Attempts Contacts	Channel of the interaction with the customer. One of the following: Default Voice Video Chat Email SMS	Contact information > General
Contact hangup origin	Broadcast Contacts Contacts	Who ended the interaction. One of the following: Operator Customer System	Contact information > General
Contact initial skill	Contacts	Skill of the first operator that handle the contact.	Contact information > General
Contact language	Broadcast Contacts Contacts Attempts Contacts	Preferred language for inter with the customer. For example, `Portuguese`.	Contact information > General
Contact request IP	Broadcast Contacts Contacts Attempts Contacts	IP from which the customer requested the contact.	Contact information > General
Contact request domain	Broadcast Contacts Contacts Attempts Contacts	URL from where the visitor requested the conctact.	Contact information > General
Contact status	Broadcast Contacts Contacts Attempts Contacts	One of the following: Success Un-success Note that the Status per contact type field contains details about each contact status.	Contact information > General
Contact subtype	Contacts Attempts Contacts	If Contact Type = `Voice`, one of the following: Click2Call: Contact created from a call that the customer requests using Click2Call. Outbound: Contact created from a call to a phone number of a customer in a contact list without the intervention of an operator. For example, to play a promotional recording. Callcenter Outbound: Contact created from a call to a phone number of a customer in a contact list that the CoreMedia Contact Center delivers to an operator, possibly, after playing a recording. For example, a call that the CoreMedia Contact Center delivers to an operator to allow the customer to buy a product after hearing the promotional recording. Inbound: Contact created from a call that the customer makes to an operator. Calltracker: Contact created from an inbound call with calltracker. API: An API endpoint created the contact. Workflow: A workflow function created the contact. Active Manual: Contact created from an outbound call that the operator made manually. Active Schedule: Contact created from an outbound call previously scheduled. If Contact Type = `Video Broadcast`, one of the following: Video broadcast: Outbound call that plays a video to the customer. Video2Call: Voice call with video. If Contact Type = `Chat`, one of the following: Live Chat: Contact created from a chat conversation with a live operator. Chatbot: Contact created from an interaction with a chatbot.	Contact information > General
Contact type	Broadcast Contacts Contacts Attempts Contact Center Activity Contacts Sales Contacts	One of the following: Voice: Contact where the customer talks with an operator through a voice call. The voice call can be inbound, outbound, or Click2Call. Video Broadcast: Voice calls that include video. Chat: Contacts where customers use messaging to communicate with the contact center. Forms: Voice, video, or chat contacts that the customer started using a form. External: Contacts where the operator talks with the customer outside the CoreMedia Contact Center. After finishing, the operator creates the contact manually in the CoreMedia Contact Center. Note that the Contact Subtype field contains details about each contact type.	Contact information > General
CoreMedia CID	Broadcast Contacts Contacts Attempts Contacts	Contact unique identifier according to the contact type. For example, a voice contact can have CID = `154242` and a chat contact can also have CID = `154242`.	Contact information > General
CoreMedia Main ID (Ticket ID)	Contacts	Contact unique identifier.	Contact information > General
Creation reason	Contacts Attempts Contacts	Reason why the contact was created. For example, `Blind transfer` or `External campaign`.	Contact information > General
Destination	Broadcast Contacts Contacts	Destination of the interaction. For example, `Click2Call`.	Contact information > General
Direction	Contacts Attempts Contacts	Direction of the interaction. One of the following: None Inbound Outbound	Contact information > General
Operator ID	Broadcast Contacts Contacts Attempts Contact Center Activity Contacts Sales Contacts Outbound Campaigns Voice	Unique identifier of the operator that handled the interaction with the customer.	Contact information > General
Operator name	Broadcast Contacts Contacts Attempts Contacts Sales Contacts	Name of the operator that handled the interaction with the customer.	Contact information > General
Operator tags	Broadcast Contacts Canned Messages Contact Center Activity Contacts Sales Contacts Outbound Campaigns Voice	Tags associated to the operator that handle the interaction.	Contact information > General
Organization	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Leads Onsite Campaigns Outbound Campaigns Actions Visitors Visits	Name of the company that provides the Internet service to the visitor. For example, `Vodafone`.	Contact information > General
Origin contact ID	Contacts Attempts Contacts	Identifier of the contact that cause the creation of this contact. For example, the visitor ends an interaction with an operator and the operator transfers the interaction to another department. In this case, the first operator ends the contact and a new contact is created.	Contact information > General
Phone	Broadcast Contacts Contacts Attempts Contacts Leads Outbound Campaigns Actions Outbound Campaigns SMS Outbound Campaigns Voice Visitors	Phone number of the contact.	Contact information > General
Skill	Broadcast Contacts Contacts Attempts Canned Messages Contact Center Activity Contacts Sales Contacts IVR Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice Voice Stats	Name of the skill of the operator or IVR that handled the contact.	Contact information > General
Source	Contacts Attempts Contacts	Source of the interaction. For example, `Phone`.	Contact information > General
Status per contact type	Broadcast Contacts Contacts Attempts Contacts	One of the following: If Contact Type = `Success`, one of the following: Normal: Every contact from the customer that reaches an operator. Finished on IVR: Contacts where the customer is able to solve the problem or complete the intended task using just the IVR. For example, a call to the electric company to communicate monthly consumptions. Template sent: Contacts that end with a template sent to WhatsApp. If Contact Type = `Un-Success`, one of the following: Contact Center did not answer Customer did answer, but the Contact Center didn't answer Abandonment in queue Scheduled contact Customer did not answer Disconnected on IVR Contact Center didn't answer after IVR success Impossible to sent	Contact information > General
Sub status	Contacts Attempts Contacts	Contact sub status. For example, `Normal`.	Contact information > General
Team	Broadcast Contacts Contacts Attempts Contact Center Activity Contacts Sales Contacts Outbound Campaigns Email Voice Stats	Team of the operator that handled the interaction.	Contact information > General
Time on node	Contacts Attempts Chatbot Stats Contacts Conversions	Time spent in the IVR node.	Contact information > General
Voice contact subtype	Broadcast Contacts Contacts Attempts Contact Center Activity Contacts Sales Contacts	For voice interactions, one of the following: Inbound Outbound API Calltracker Click2Call	Contact information > General
Provider name (HSM)	Contacts	TBD	Contact information > HSM
Template description (HSM)	Contacts	TBD	Contact information > HSM
Template message (HSM)	Contacts	TBD	Contact information > HSM
Template name (HSM)	Contacts	TBD	Contact information > HSM
Country	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Content Conversions ECommerce Events Onsite Campaigns Visitors Visits	Country of the customer. For example, `Portugal`.	Contact information > Location information
Internet provider	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Leads Onsite Campaigns Visitors Visits	Name of the Internet provider of the customer. For example, `Vodafone Portugal`.	Contact information > Location information
Region	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Content Conversions ECommerce Events Onsite Campaigns Visitors Visits	Name of the city of the customer. For example, `Lisbon`.	Contact information > Location information
Operator device	Contacts Attempts Contacts	Name of the device of the operator. For example, `Apple MacBook`.	Contact information > Operator
AI Classification	Contacts Attempts Contacts	Automatic classification of the contact.	Contact information > Other services
Contact Scope	Contacts Attempts Contacts	TBD	Contact information > Other services
Contact Summary	Contacts Attempts Contacts	Summary of the contact.	Contact information > Other services
Has Bidireccional Video?	Contacts	One of the following: Yes: The contact used bidirectional video. No: The contact didn't use bidirectional video.	Contact information > Other services
Has Video?	Contacts	One of the following: Yes: The contact used video. No: The contact didn't use video.	Contact information > Other services
Has cobrowse?	Contacts	One of the following: Yes: The contact used cobrowsing. No: The contact didn't use cobrowsing.	Contact information > Other services
Has recording?	Broadcast Contacts Contacts Attempts Contacts	One of the following: Yes: The interaction of the contact was recorded. No: The interaction of the contact was not recorded.	Contact information > Other services
Has transcript?	Contacts Attempts Contacts	One of the following: Yes: The interaction of the contact a transcript. No: The interaction of the contact doesn't have a transcription.	Contact information > Other services
Have on-demand recording?	Contacts Attempts Contacts	One of the following: Yes: The contact has on-demand recording associated. No: The contact doesn't have an on-demand recording associated.	Contact information > Other services
Human verified	Broadcast Contacts Contacts	One of the following: Yes: The contact classification was manually verified. No: The contact classification was not verified manually.	Contact information > Other services
Recording	Broadcast Contacts Contacts Attempts Contacts	Name of the recording.	Contact information > Other services
Recording On-demand	Contacts Attempts Contacts	Name of the recording.	Contact information > Other services
Sentiment Analysis	Contacts Attempts Contacts	Evaluation of the mood of the contact.	Contact information > Other services
Transcript	Broadcast Contacts Contacts Attempts Contacts	Name of the transcript.	Contact information > Other services
Bot name	Contacts Attempts Contacts	If the Contact Type = `Chat`, name of the chatbot that handled the interaction.	Contact information > Specific by contact type
Callback canceled	Contacts	One of the following: Yes No	Contact information > Specific by contact type
Chatbot session id	Contacts	TBD	Contact information > Specific by contact type
Contact Center number	Broadcast Contacts Contacts Attempts Contacts	Number of the contact center that the customer used. For example, `351211212121`.	Contact information > Specific by contact type
Has triggered a schedule?	Contacts	One of the following: No: The contact did not triggered a call schedule. Scheduled: The contact triggered a the scheduled of a call to the customer.	Contact information > Specific by contact type
Inbound number	Broadcast Contacts Contact Center Activity Contacts Sales Contacts	Number that the customer used to call the contact center. For example, `351221234567`.	Contact information > Specific by contact type
Is short call?	Contacts Attempts Contacts	One of the following: No Yes	Contact information > Specific by contact type
Last interaction date	Contacts	Date of the last interaction of the customer with the contact center.	Contact information > Specific by contact type
Last interaction sender	Contacts	If the Contact Type = `Email`, the sender of the last email.	Contact information > Specific by contact type
Last node	Contacts IVR	Name of the last node that handled the interaction. For example, node `18` or `forward_to_operator`.	Contact information > Specific by contact type
Nodes used	Contacts Attempts Contacts IVR Nodes	Number of the IVR nodes that handled the interaction before it was ended or delivered to an operator.	Contact information > Specific by contact type
Number of attempts	Broadcast Contacts Contacts Attempts Contacts	If Contact Subtype is `API` or `Click2Call`, contains the number of call attempts that the contact center made until the customer answers or until it reaches the maximum number of attempts.	Contact information > Specific by contact type
Number of interactions	Contacts	Number of interactions associated with the contact.	Contact information > Specific by contact type
Operator identification method	Broadcast Contacts Contacts Attempts Contacts	One of the following: API (A) DTMF (D) Console (T) System (S) Transfer (F)	Contact information > Specific by contact type
Virtual inbound number	Broadcast Contacts Contact Center Activity Contacts Sales Contacts	Virtual phone number that the customer used to call the contact center. Typically, mobile phone numbers.	Contact information > Specific by contact type
Voice actions sequence	Contacts Attempts Contacts	Name of the	Contact information > Specific by contact type
A/B Test ID	Content	Unique identifier of the A/B Test campaign that displays the content.	Content Event
A/B Test Name	Content	Name of the A/B Test campaign that displays the content.	Content Event
Content ID	Content Visits	Unique identifier, received from Content Studio,of the content that the page showed.	Content Event
Content Name	Content	Name of the content that the page showed.	Content Event
Content Title	Content	Title of the content that the page showed.	Content Event
Content Type	Content Visits	Type of the content that the page showed.	Content Event
Content URL	Content	URL of the content that the page showed.	Content Event
Content locale	Content Visits	TBD	Content Event
CoreMedia Element ID	Content	CoreMedia identifier of the element from Content Studio.	Content Event
CoreMedia Element Name	Content	Name of the element from Contenr Studio.	Content Event
CoreMedia Element Type	Content	TBD	Content Event
CoreMedia Preview	Content Visits	TBD	Content Event
CoreMedia Site ID	Content Visits	TBD	Content Event
Detail Type	Content	Content Studio internal detail type. For example, `P13NSegmentation` or `P13NExperience`.	Content Event
Event type	Content Events Onsite Campaigns	Type of event in the page. One of the following: Active Elements Abandonment Elements	Content Event
Profile ID	Content	Unique identifier of the vistor profile.	Content Event
Profile Name	Content Visits	Name of the visitor profile.	Content Event
Segment ID	Content	Unique identifier of the segment where the content appears.	Content Event
Segment Name	Content	Name of the segment where the content appears.	Content Event
Variant ID	Content	Unique identifier of the variant of the A/B Test campaign assigned to the visitor.	Content Event
Variant Name	Content	Name of the variant of the A/B Test campaign assigned to the visitor.	Content Event
Conversion Type	Conversions Events	Type of the conversion. One of the following: assisted: A conversion has type `assisted` if the visitor needed the help of an operator to end the conversion. For example, the customer had to talk to an operator to purchase a mobile phone or to submit a form. direct: A conversion has type `direct` if the customer was able to finalize the conversion without further help from an operator.	Conversion events
Conversion value	Events	If applicable, value of the conversion. For example, `730€`.	Conversion events
Days until conversion	Conversions Events	Number of days necessary for the customer to do the conversion. For example, `29`.	Conversion events
Sessions until conversion	Conversions Events	Number of sessions that the customer opened before converting. For example, `10`.	Conversion events
Customer ID	Contacts Attempts Contacts Leads Visitors	TBD	Customer information > Customer identification
Email	Contacts Attempts Contacts Outbound Campaigns Actions Outbound Campaigns Email	Email of the contact. For example, `regular.joe@mail.com`.	Customer information > Customer identification
Action Date	Segments Actions	Segment action date. Date when the action happened.	Date
Contact End Date	Contact Center Activity	Date when the contact ended.	Date
Contact Start Date	Contact Center Activity	Date when the contact started.	Date
Date	Contact Center Activity Contacts Sales Content Conversions Events IVR Nodes Onsite Campaigns Segments Actions Visits Voice Stats	Date of the visit.	Date
Day (DD)	Contact Center Activity Contacts Sales Content Conversions ECommerce Events Onsite Campaigns Segments Actions Visits Voice Stats	Day of the visit.	Date
Hour (HH)	Contact Center Activity Contacts Sales Content Conversions ECommerce Events Onsite Campaigns Segments Actions Visits Voice Stats	Hour of the visit.	Date
Interaction date	Canned Messages Chatbot Stats Chatbot	Date.	Date
Interaction date (YYYYMMDD)	Canned Messages Chatbot Stats Chatbot	Date of the interaction in YYYY-MM-DD format. For example, `2025-03-19`.	Date
Interaction day (DD)	Canned Messages Chatbot Stats Chatbot	Day of the interaction.	Date
Interaction hour (HH)	Canned Messages Chatbot Stats Chatbot	Hour of the interaction.	Date
Interaction quarter	Canned Messages Chatbot Stats Chatbot	Quarter of the interaction.	Date
Interaction week	Canned Messages Chatbot Stats Chatbot	Week of the interaction.	Date
Interaction weekday	Canned Messages Chatbot Stats Chatbot	Weekday of the interaction.	Date
Interaction year (YYYY)	Canned Messages Chatbot Stats Chatbot	Year of the interaction.	Date
Quarter	Contact Center Activity Segments Actions	Number of the quarter.	Date
Snapshot date	Voice Stats	Quarter of the action.	Date
Week	Contact Center Activity Contacts Sales Content Conversions ECommerce Events Onsite Campaigns Segments Actions Visits Voice Stats	Number of the week of visit.	Date
Weekday	Contact Center Activity Contacts Sales Content Conversions ECommerce Events Onsite Campaigns Segments Actions Visits Voice Stats	Name of the weekday of the visit. One of the following: Sunday Monday Tuesday Wednesday Thursday Friday Saturday	Date
Year (YYYY)	Contact Center Activity Contacts Sales Content Conversions ECommerce Events Onsite Campaigns Segments Actions Visits Voice Stats	Year of the visit.	Date
Year and month (YYYYMM)	Contact Center Activity Contacts Sales Content Conversions ECommerce Events Onsite Campaigns Segments Actions Visits Voice Stats	Year and month of the campaign.	Date
Year and month of interaction (YYYYMM)	Canned Messages Chatbot Stats Chatbot	Year.	Date
Email client	Chatbot Stats Chatbot Outbound Campaigns Actions	Email client that the visitor used.	Device information
App Context	ECommerce	Context in the application where the activity occurred.	ECommerce information
Cart value	ECommerce	Total value of the cart. For example, `€787`.	ECommerce information
Checkout	ECommerce	One of the following: Yes: The customer made checkout of the cart. No: The customer didn't make checkout of the cart yet.	ECommerce information
Creation date	ECommerce Leads	For Leads, creation date of the lead. For Ecommerce, creation date of the cart.	ECommerce information
Current step number	ECommerce	Status of the cart. Number of the step in the checkout workflow that the cart is in. For example, the user is adding the shipping address which corresponds to step `3`.	ECommerce information
Items number	ECommerce	Number of items in the cart. For example, `7`.	ECommerce information
Last update	ECommerce	Date and time of the last update of the cart in the format YYYY-MM-DD hh:mm:ss. For example, `2025-03-11 17:51:33`.	ECommerce information
Max step number	ECommerce	Size of the checkout workflow. Maximum number of steps in the checkout workflow. For exaample, `4`.	ECommerce information
Shipping cost	ECommerce	Cost of the associated shipping. For example, `€ 4.99`.	ECommerce information
Shopping cart ID	ECommerce	Unique identifier of the shopping cart. For example, `123456789`.	ECommerce information
Event date	Conversions Events	Date of the event.	Events
Event name	Conversions Events	Name of the event.	Events
Mood	Visitors	Mood detected and recorded for the visitor.	General NPS information
NPS value	Visitors	Net Promoter Score (NPS) value, typically, is a value between 0 and 10, where 0 means that the customer is not happy and will not recommend the business to anyone, and 10 means that the customer is very happy and will recommend the business to everyone.	General NPS information
Closing date	Leads	Closing date of the lead.	Lead information
Creation date (YYYYMMDD)	Leads	TBD	Lead information
Lead ID	Events	TBD	Lead information
Lead number	Contacts Attempts Contacts Events Leads	Unique identifier of the lead.	Lead information
Lead status	Contacts Attempts Contacts Leads	Status of the lead.	Lead information
Lead type	Contacts Attempts Contacts Events Leads	Type of the lead.	Lead information
RGUS	Leads	Number of RGUS that were realized in the lead.	Lead information
Sale	Leads	One of the following: Yes: If the lead had a sale. No: If the lead did not had a sale.	Lead information
Sale Date	Leads	If the lead resulted in a sale, contains the date when the sale was completed.	Lead information
Total associated contacts	Leads	Total number of contacts associated with the lead.	Lead information
Provider	Leads Outbound Campaigns SMS	Provider of the SMS service. For example, `Vodafone`.	Lead information >
Time to conversion	Leads	TBD	Lead information >
Action state	Chatbot	State of the action.	No group
Action type	Chatbot Outbound Campaigns Actions	Type of action. One of the following: Email views. Email link click. Browser views. Unsubscribed.	No group
Answer	Chatbot	Visitor answer to the Chatbot prompt.	No group
App ID	Chatbot Stats Chatbot ECommerce	Unique identifier of the application.	No group
Canned Message	Canned Messages	Saved message that the operator can use in a specific situation.	No group
City	Chatbot Stats Chatbot Content Outbound Campaigns Actions	City from where the visitor used the site.	No group
Document	Chatbot	Document that the visitor uploaded.	No group
Duration	Contact Center Activity Leads	For IVRs, duration of the interaction in the IVR. If the IVR forwards the interaction to an operator, this duration doesn't include time spent with the operator. For Leads, sum of the durations of all the contacts associated with the lead.	No group
Final node	Chatbot Stats	Identifier of the node in which the interaction ended.	No group
Initial node	Chatbot Stats	Identifier of the node in which the interaction started.	No group
Language	Chatbot Stats Chatbot	Language of the interaction.	No group
Mobile device	Chatbot Stats Chatbot Content Conversions ECommerce Events Onsite Campaigns Visitors Visits	One of te following: No - The visitor didn't use a mobile device to make the visit. Yes - The visitor used a mobile device to make the visit.	No group
Mode	Contact Center Activity	Mode of the contact center activity.	No group
Node ID	Chatbot Stats IVR Nodes	Identifier of the IVR node.	No group
Node name	Chatbot Stats IVR Nodes	Name of the IVR node.	No group
Node type	Chatbot Stats IVR Nodes	Type of node.	No group
Operator	Canned Messages Contact Center Activity Outbound Campaigns Voice	Operator tha handled the contact.	No group
Page Title	Visits	TBD	No group
Question	Chatbot	Question that the visitor made.	No group
Segment	Segments Actions	Identifier of the segment.	No group
Segment Action	Segments Actions	Action associated with the segment.	No group
Session last node	Chatbot Stats	Node in which the session ended.	No group
Status	Contact Center Activity ECommerce Outbound Campaigns Email Outbound Campaigns Push Actions Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Status.	No group
Status by Service Type	Contact Center Activity	Status associated to each service type.	No group
Team Name	Canned Messages	Name of the team that use the canned messages.	No group
Visitors by page	Events	Number of visitors by requested page.	No group
field_chat_source	Chatbot Stats Chatbot	TBD	No group
field_document_deleted_b	Outbound Campaigns Email	TBD	No group
field_pause_code_id	Contact Center Activity	TBD	No group
Contact creation date	Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Date of creation of the contact.	Outbound campaign Contact information
Contact list	Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns Push Actions Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Name of the contact list that the campaign used.	Outbound campaign Contact information
Email domain	Outbound Campaigns Actions Outbound Campaigns Email	Domain of the contact email. For example, `mail.com`.	Outbound campaign Contact information
Name	Outbound Campaigns Actions Outbound Campaigns Push Actions Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Name of the contact.	Outbound campaign Contact information
Bcc	Outbound Campaigns Actions	Email blind copy.	Outbound campaigns
Call request ID	Outbound Campaigns Actions	Id of the call request.	Outbound campaigns
Campaign	Outbound Campaigns Actions Outbound Campaigns Push Actions	Name of the campaign.	Outbound campaigns
Campaign creation date	Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Date of creation of the campaign.	Outbound campaigns
Cc	Outbound Campaigns Actions	Email copy.	Outbound campaigns
From	Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Email that appears in the sent email. For example, `do-no-reply@amazing-campaign.com`.	Outbound campaigns
Offsite campaign type	Outbound Campaigns Actions	Type of the offsite campaign responsible for the action: Email Outbound SMS Outbound Voice Outbound	Outbound campaigns
Reply to	Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Email address to where the receiver can reply.	Outbound campaigns
Rescheduled	Outbound Campaigns Actions Outbound Campaigns Voice	One of the following: Yes No	Outbound campaigns
Rev call request ID	Outbound Campaigns Actions	Reverse call request.	Outbound campaigns
Call context	Outbound Campaigns Voice	Context of the call.	Send info
Call skill	Outbound Campaigns Voice	Skill of the operator that handled the call.	Send info
Contact datetime	Outbound Campaigns Email	Date and time when the email was sent.	Send info
Contact quarter	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Quarter when the contact happened.	Send info
Contact week	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Week when the contact happened.	Send info
Contact weekday	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Weekday when the contact happened.	Send info
Date of contact creation	Outbound Campaigns Email Outbound Campaigns Push Actions Outbound Campaigns Voice	Date of creation of the contact.	Send info
Date the contact was added to the campaign	Outbound Campaigns Push	Date the contact was added to the campaign.	Send info
Day of contact creation (DD)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Day when the contact was created.	Send info
Error message	Outbound Campaigns SMS	If the SMS was not delivered, contains the message explaining the error.	Send info
Hour of contact creation (HH)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Hour when the contact happened.	Send info
Last contact date	Outbound Campaigns Actions Visitors	Date of the most recent recorded contact of the visitor.	Send info
Last status update date	Outbound Campaigns Email Outbound Campaigns Push Outbound Campaigns SMS Outbound Campaigns Voice	Date in which the campaign updated the status of the contact.	Send info
Last status update date (YYYYMMDD)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Date when status last changed.	Send info
Last status update day (DD)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Day when status last changed.	Send info
Last status update day of week	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Week day when status last changed.	Send info
Last status update hour (HH)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Hour when status last changed.	Send info
Last status update month (MM)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Month when status last changed.	Send info
Last status update quarter	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Quarter when status last changed.	Send info
Last status update week	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Week when status last changed.	Send info
Last status update year (YYYY)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Year when status last changed.	Send info
Month of contact (MM)	Outbound Campaigns SMS Outbound Campaigns Voice	Month of contact.	Send info
Quarter of contact creation	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Month of the contact.	Send info
Sent date	Outbound Campaigns SMS Outbound Campaigns Voice	Date in which the SMS was sent.	Send info
Sent date (YYYYMMDD)	Outbound Campaigns Actions	Email sending date.	Send info
Sent day (DD)	Outbound Campaigns Actions	Email sending day.	Send info
Sent hour (HH)	Outbound Campaigns Actions	Email sending hour.	Send info
Sent month (MM)	Outbound Campaigns Actions	Email sending month.	Send info
Sent quarter	Outbound Campaigns Actions	Email sending quarter.	Send info
Sent week	Outbound Campaigns Actions	Email sending week.	Send info
Sent weekday	Outbound Campaigns Actions	Email sending weekday.	Send info
Sent year (YYYY)	Outbound Campaigns Actions	Email sending year.	Send info
View Date	Outbound Campaigns Push Actions	Date when the contact viewed the email or SMS.	Send info
Week of contact creation	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Week when the contact was created.	Send info
Weekday of contact creation	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Week day when the contact was created.	Send info
Year and month of contact creation (YYYYMM)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Year and month when the contact was created.	Send info
Year of contact creation (YYYY)	Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Year when the contact was created.	Send info
field_contact_year_month	Outbound Campaigns Email	Year andd month of contact.	Send info
Browser	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Content Conversions ECommerce Events Leads Onsite Campaigns Visitors Visits	Browser that the using is using. For example, `Chrome Android`.	Session information > Device information
Browser resolution	Broadcast Contacts Contacts Attempts Contacts Content Conversions ECommerce Events Onsite Campaigns Visitors Visits	Graphical resolution of the browser in pixels. For example, `1536x864`.	Session information > Device information
Device family	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Leads Onsite Campaigns Visitors Visits	Brand family of the device that the customer used to access the website. For example, `Galaxy A12`, `IPhone`, or `Macintosh`.	Session information > Device information
Device model	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Leads Onsite Campaigns Visitors Visits	Model of the device that the customer used to access the website. For example, `SM-A125f`, `Iphone 11`, or `MacBook Pro`	Session information > Device information
Device operating system	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Onsite Campaigns Outbound Campaigns Push Visitors Visits	operating system of the device that the customer used to access the website. For example, `Android`, `Windows`, or `IPhone Osx`.	Session information > Device information
Device type	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Onsite Campaigns Visits	Type of device. One of the following: Smartphone Tablet Desktop Console	Session information > Device information
Device vendor	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Leads Onsite Campaigns Visitors Visits	Vendor of the device that the customer used to access the website. For example, `Samsung`, `Apple`, or `HP`.	Session information > Device information
FID (external ID)	Broadcast Contacts Contacts Attempts Contacts	External identifier of the visitor.	Session information > General
Referrer	Broadcast Contacts Contacts Attempts Contacts ECommerce Events Onsite Campaigns Visitors	Source or link that referred the visitor.	Session information > General
Referrer domain	Broadcast Contacts Contacts Attempts Contacts Content Conversions ECommerce Events Onsite Campaigns Visits	Domain of the page that contains the link that the visitor used to open the page. For example, `https://www.google.com`.	Session information > General
Search terms	Broadcast Contacts Contacts Attempts Contacts Content Conversions ECommerce Events Onsite Campaigns Visits	Sequence of terms that the visitor used in the last search. For example, `kitchen knive`.	Session information > General
Session IP	Broadcast Contacts Contacts Attempts Contacts	IP of the session.	Session information > General
Simplified URL	Broadcast Contacts Contacts Attempts Contacts Content Conversions Events Onsite Campaigns Visits	Simplified URL of the page that the visitor viewed. For example, `https://documentation.coremedia.com/engagement-cloud/analytics`.	Session information > General
Simplified referrer	Broadcast Contacts Contacts Attempts Contacts Content Conversions Events Onsite Campaigns Visits	Simplified URL that contains the link to the page that the visitor viewed. For example, `https://documentation.coremedia.com/engagement-cloud/analytics`.	Session information > General
URL address	Broadcast Contacts Contacts Attempts Contacts Content Conversions Events Onsite Campaigns Visits	URL address that the customer visited to reach the contact center.	Session information > General
Domain	Content Conversions Events Onsite Campaigns Visits	Accessed domain.	Visit
Page Description	Visits	TBD	Visit
Page Keywords	Visits	TBD	Visit
Referrer URL	Content	URL of the page that contains the link to the page that the visitor viewed. For example, `https://www.google.com` or `https://support.coremedia.com`.	Visit
Referrer URL Hash	Content	Cryptographic hash of the referrer URL.	Visit
Secure Referrer	Content	One of the following: True: The referrer URL is a secure site. False:The referrer URL is not a secure site.	Visit
Session id	Content	Unique identifier of the session.	Visit
Time on page	Visits	TBD	Visit
Traffic Source	Visits	TBD	Visit
URL Hash	Content	Cryptographic hash of the visitor URL	Visit
Visitor id	Content ECommerce Events	Unique identifier of the visitor.	Visit
Visitor Segments	Content	Segments of the visitor.	Visitor info
Visitor Segments IDs	Content	Unique identifiers of the segments of the visitor.	Visitor info
First contact date	Visitors	Date of the first recorded contact of the visitor.	Visitors information
First visit date	Visitors	Date of the first recorded access of the visitor.	Visitors information
ID	Visitors	Unique identifier of the visitor that CoreMedia Digital Experience Platform attributes to the visitor using visitor information like IP address and browser type, among others.	Visitors information
Last visit date	Visitors	Date of the last access of the visitor.	Visitors information
Remote IP	Chatbot Stats Chatbot Content ECommerce Visitors	IP address of the visitor. For example, `192.0.2.24`.	Visitors information
Search expression	Visitors	Last expression that the visitor wrote in the search of the website. For example, `creating a campaign`.	Visitors information
Session duration	Visits	Average time that a visitor spends in the site in each visit.	Visitors information
Total contacts	Visitors	Total number of contacts associated with the visitor. For example, `4 contacts`.	Visitors information
Total visits	Visitors	Total number of times a visitor accesses the site during a specified period.	Visitors information
Segment IDs	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Onsite Campaigns Segments Actions Visitors Visits	Identifiers of the segments associated to the visitor. For example, `A1B345C6DEFGH789I0JK`	Visitors information > Segments
Segments	Broadcast Contacts Contacts Attempts Chatbot Stats Chatbot Contacts Conversions ECommerce Events Onsite Campaigns Visitors Visits	Name of the segments associated to the visitor. For example, `January Promo`.	Visitors information > Segments
Cookie	Broadcast Contacts Contacts Attempts Contacts ECommerce Visitors	ID of the cookie of the visitor.	Visitors information > Visitor identification
CoreMedia VID	Broadcast Contacts Contacts Attempts Contacts Visitors	Visitor unique identifier.	Visitors information > Visitor identification
External ID	Contacts Attempts Contacts Outbound Campaigns Actions Outbound Campaigns Email Outbound Campaigns SMS Outbound Campaigns Voice	Contact ID in other campaigns.	Visitors information > Visitor identification
Identification type	Broadcast Contacts Contacts Attempts Contacts Visitors	Type of visitor identification. For example, `2031253224`. One of the following: FId: The Digital Experience Platform generated the visitor identifier. Cookie ID: Digital Experience Platform read the visitor ID from a Cookies.	Visitors information > Visitor identification

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