Aggregation Fields
Last updated 19 minutes ago
List of fields that you can use to aggregate metrics, in an aggregation panel associated to data source IVR Nodes.
The following tables list the aggregation fields of IVR Nodes aggregation panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Contact Information
| Name | Description |
|---|---|
| Date | Date of the visit. |
| Duration (ms) | Duration in mili-seconds of the interaction in the IVR node. |
| Executions | Number of executions of a node. |
| Exit option | IVR node where the contact ended the conversation. |
| Fallbacks (Maximum executions) | Maximum number of executions before using fallback. |
| Fallbacks (Time limit) | Time limit before using the fallback. |
| Flow ID | TBD |
| Flow Name | TBD |
| Flow Type | TBD |
| Node ID | Identifier of the IVR node. |
| Node name | Name of the IVR node. |
| Node type | Type of node. |
| Nodes used | Number of the IVR nodes that handled the interaction before it was ended or delivered to an operator. |
| Usage of DTMF | One of the following:
|
| Usage of voice | One of the following:
|
| Webcare ID | Identifier of the client. |
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