Metric Panel Metrics
Last updated 19 minutes ago
List of metrics that are associated to data source IVR Nodes in a metric panel.
An IVR node is a menu option in the complete IVR menu flow.
IVR Nodes panels list information and metrics associated with activity in each node.
The following tables list the metrics of IVR Nodes metric panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
All
| Name | Metric |
|---|---|
| Executions | ∑ - Sum The times the IVR system was triggered and processed an interaction. |
| Fallback (Maximum executions) | ∑ - Sum The number of times a call reached the maximum allowed IVR interactions before being redirected or terminated. |
| Fallback (Time limit) | ∑ - Sum The number of times a call exceeded the predefined IVR time limit before being redirected or terminated. |
| Node duration (ms) | ∑ - Sum The time (in milliseconds) a caller spent on a specific IVR node before moving to the next step or exiting. |
| Nodes used | ∑ - Sum The steps or decision points (nodes) a user interacted with in an IVR or chatbot flow. |
| Usage of DTMF | ∑ - Sum The interactions where callers used Dual-Tone Multi-Frequency (DTMF) keypad inputs to navigate the IVR. |
| Usage of voice | ∑ - Sum The interactions where callers used voice commands instead of DTMF inputs. |
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