Metrics by Sub-Category
Last updated 19 minutes ago
List of metrics by sub-category. At the top of each sub-category section, you can find the list of panels where the sub-category appears.
ACTIONS
| Panels |
| Metric | Symbol |
|---|---|
| Actions | # Count |
| Unique Actions | # Count |
ALL
| Name | Metrics |
|---|---|
| Accepted |
|
| Actions |
|
| Added |
|
| Attempts |
|
| Attributed conversion value |
|
| Available | # Count |
| Available operators |
|
| Bot Name |
|
| Bounces |
|
| Bundles | # Count |
| Busy | # Count |
| Callbacks |
|
| Callbacks canceled |
|
| Checkout items |
|
| Checkout value |
|
| Checkouts influenced by contacts |
|
| Checkouts influenced by impressions |
|
| Classified contacts |
|
| Click2Call |
|
| Click2Call requests |
|
| Click2Chat |
|
| Click2Chat requests |
|
| Contact requests |
|
| Contacts |
|
| Contacts - Email |
|
| Contacts - Push Notification |
|
| Contacts - SMS |
|
| Contacts - Voice |
|
| Contacts with cobrowse |
|
| Contacts with sales | # Count |
| Conversion value |
|
| Conversions |
|
| Credits |
|
| Duration |
|
| Effective Busy | # Count |
| Effective Busy Time |
|
| Events |
|
| Executions | ∑ Sum |
| Fallback (Maximum executions) | ∑ Sum |
| Fallback (Time limit) | ∑ Sum |
| Forwardings | # Count |
| Has transcript? |
|
| IVR duration (s) |
|
| Impressions |
|
| Impressions (baseline) | # Count |
| Impressions (with A/B variants) | # Count |
| Impressions (with profiles) | # Count |
| Impressions (with segments) | # Count |
| Influenced conversions |
|
| Instances | # Count |
| Interactions |
|
| Leads | # Count |
| Logged In Time |
|
| Node duration (ms) | ∑ Sum |
| Node interactions |
|
| Node session expirations |
|
| Nodes used |
|
| Nr. of shopping cart items |
|
| Nr. of shopping carts |
|
| Nr. of shopping carts with checkout |
|
| Ongoing Calls |
|
| Page requests |
|
| Pause | # Count |
| Pending Callbacks |
|
| Price of RGU | ∑ Sum |
| RGUs | ∑ Sum |
| Refused |
|
| Removed |
|
| Sales | # Count |
| Schedule |
|
| Scheduled calls |
|
| Session duration |
|
| Shopping carts value |
|
| Short calls |
|
| Success |
|
| Time Available |
|
| Time Busy |
|
| Time Pause |
|
| Time on node |
|
| Total contacts |
|
| Unique sessions (with prints) | # Count |
| Unique visitors | # Count |
| Unique visitors (accepted) | # Count |
| Unique visitors (with influenced conversions) | # Count |
| Unique visitors (with prints) | # Count |
| Unique visitors with impressions) | # Count |
| Unsuccess |
|
| Usage of DTMF | ∑ Sum |
| Usage of voice | ∑ Sum |
| Visits | # Count |
| Wait time |
|
BROADCAST
| Panels |
| Metric | Symbol |
|---|---|
| Clicks |
|
| Entries |
|
| Impressions (Broadcast) |
|
| Requests |
|
BROWSER VIEWS
| Panels |
| Metric | Symbol |
|---|---|
| Browser Views | # Count |
| Unique Browser Views | # Count |
CHAT
| Panels |
| Metric | Symbol |
|---|---|
| Contact requests |
|
| Duration (Click2Chat) |
|
| Live Chat |
|
| Nodes used |
|
| Number of interactions |
|
| Success (Click2Chat) |
|
| Time on node |
|
| Transfer Requests |
|
| Transfers with Success |
|
| Transfers without Success |
|
| Unsuccess (Click2Chat) |
|
CLICKS
| Panels |
| Metric | Symbol |
|---|---|
| Clicks | # Count |
| Unique Clicks | # Count |
CONTACT STATUS
| Panels |
| Metric | Symbol |
|---|---|
| Action executed |
|
| Alert (soft bounce) |
|
| Awaiting confirmation |
|
| Clicked |
|
| Closed |
|
| Contacted |
|
| Contacting |
|
| Delivered |
|
| Failed |
|
| Finished with success |
|
| Finished without success |
|
| Ignored (blacklist) |
|
| Ignored due to capping |
|
| In contact |
|
| Read |
|
| Rescheduled |
|
| Returned (hard bounce) |
|
| Sent with success |
|
| Sent without success |
|
| To be sent |
|
| To contact |
|
| Transferred to skill |
|
| Unsubscribed |
|
CONTENT EVENT
| Panels | |
| Categories | Content Feedback |
| Name | Metrics |
|---|---|
| Detail Type (experience) | # Count |
| Detail Type (segmentation) | # Count |
| Unique contents | # Count |
| Unique elements | # Count |
FORM
| Panels |
| Metric | Symbol |
|---|---|
| Form |
|
INBOUND
| Panels |
| Metric | Symbol |
|---|---|
| Available - Inbound | # Count |
| Busy - Inbound | # Count |
| Time Available - Inbound |
|
| Time Busy - Inbound |
|
| Total Time Inbound |
|
OTHERS
| Panels |
| Metric | Symbol |
|---|---|
| Error message |
|
OUTBOUND
| Panels |
| Metric | Symbol |
|---|---|
| Available - Outbound | # Count |
| Busy - Outbound | # Count |
| Time Available - Outbound |
|
| Time Busy - Outbound |
|
| Total Time Outbound |
|
STATE
| Panels |
| Metric | Symbol |
|---|---|
| Closed leads |
|
| Closed leads with sale |
|
| Closed leads without sale |
|
| Open Leads |
|
VIDEO
| Panels |
| Metric | Symbol |
|---|---|
| Success (VideoCall) |
|
| Unsuccess (VideoCall) |
|
| VideoCall |
|
VIEWS
| Panels |
| Metric | Symbol |
|---|---|
| Unique Views | # Count |
| Views | # Count |
VOICE
| Panels |
| Metric | Symbol |
|---|---|
| Abandonment on queue (Click2Call) |
|
| Abandonment on queue (Inbound) |
|
| Abandonment on queue (Outbound) |
|
| Call waiting time |
|
| Call-center did not answer (Click2Call) |
|
| Classified contacts (Click2Call) |
|
| Click2Call |
|
| Client did not answer (Click2Call) |
|
| Client did not answer (Outbound) |
|
| Contact center did not answer (Inbound) |
|
| Contact center did not answer (Outbound) |
|
| Contact requests |
|
| Credits (Click2Call) |
|
| Credits (Inbound) |
|
| Credits (Outbound) |
|
| Duration (Click2Call) |
|
| Duration (Inbound) |
|
| Duration (Outbound) |
|
| Human validation |
|
| Identified contacts (Click2Call) |
|
| Inbound |
|
| Invalid - Client (Click2Call) |
|
| Invalid - Contact Center (Click2Call) |
|
| Outbound |
|
| Short calls (Click2Call) |
|
| Short calls (Inbound) |
|
| Success (Click2Call) |
|
| Success (Inbound) |
|
| Success (Outbound) |
|
| Success classified (Click2Call) |
|
| Time until call |
|
| Total call duration |
|
| Unsuccess (Click2Call) |
|
| Unsuccess (Inbound) |
|
| Unsuccess (Outbound) |
|
| Unsuccess - Silence (Click2Call) |
|
| Unsuccess - Voicemail (Click2Call) |
|
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