Aggregation Fields
Last updated 19 minutes ago
List of fields that you can use to aggregate metrics, in an aggregation panel associated to data source Outbound Campaigns Voice.
The following tables list the aggregation fields of Outbound Campaigns Voice aggregation panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Campaign Info
| Name | Description |
|---|---|
| Channel | Name of the channel associated with the contact. One of the following:
|
| Outbound campaign | For outbound campaigns, name of the outbound voice campaign where Engagement Cloud created the contact. |
| Outbound campaign context | Motivation of the campaign. |
| Skill | Name of the skill of the operator or IVR that handled the contact. |
Contact Info
| Name | Description |
|---|---|
| Contact list | Name of the contact list that the campaign used. |
| External ID | Contact ID in other campaigns. |
| Phone | Phone number of the contact. |
Send Info
| Name | Description |
|---|---|
| Call context | Context of the call. |
| Call skill | Skill of the operator that handled the call. |
| Contact creation date | Date of creation of the contact. |
| Contact quarter | Quarter when the contact happened. |
| Contact week | Week when the contact happened. |
| Contact weekday | Weekday when the contact happened. |
| Date and time of contact | Date and time when the contact started. |
| Date of contact creation | Date of creation of the contact. |
| Day of contact (DD) | Day when the contact started. |
| Day of contact creation (DD) | Day when the contact was created. |
| Hour of contact (HH) | Hour when the contact started. |
| Hour of contact creation (HH) | Hour when the contact happened. |
| Last status update date | Date in which the campaign updated the status of the contact. |
| Last status update date (YYYYMMDD) | Date when status last changed. |
| Last status update day (DD) | Day when status last changed. |
| Last status update day of week | Week day when status last changed. |
| Last status update hour (HH) | Hour when status last changed. |
| Last status update month (MM) | Month when status last changed. |
| Last status update quarter | Quarter when status last changed. |
| Last status update week | Week when status last changed. |
| Last status update year (YYYY) | Year when status last changed. |
| Month of contact (MM) | Month of contact. |
| Operator | Operator tha handled the contact. |
| Operator ID | Unique identifier of the operator that handled the interaction with the customer. |
| Operator tags | Tags associated to the operator that handle the interaction. |
| Quarter of contact creation | Month of the contact. |
| Rescheduled | One of the following:
|
| Sent date | Date in which the SMS was sent. |
| Status | Status. |
| Week of contact creation | Week when the contact was created. |
| Weekday of contact creation | Week day when the contact was created. |
| Year and month of contact creation (YYYYMM) | Year and month when the contact was created. |
| Year of contact (YYYY) | Year when the contact started. For example, 2025. |
| Year of contact creation (YYYY) | Year when the contact was created. |
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