Aggregation Panel Metrics

Last updated 19 minutes ago

List of metrics are associated to data source Outbound Campaigns Voice in an aggregation panel.

These are offsite campaigns that you create using CoreMedia Digital Experience Platform to make calls to your customers.

Outbound Campaigns - Voice panels list information and metrics associated with the calls that were made.

The following tables list the metrics of Outbound Campaigns Voice aggregation panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.

All

Name	Metric
Contacts - Voice	# - Count % - Percentage Number of Voice Contacts launched by Campaign
Credits	∑ - Sum A unit of measurement representing the consumption of resources.

Contact Status

Name	Metric
Contacted	# - Count % - Percentage Number of finished Voice Contacts lauched by Campagin
Contacting	# - Count % - Percentage Number of processing Voice Contacts lauched by Campagin
Finished with success	# - Count % - Percentage Number of success of and Outbound Voice Campaign
Finished without success	# - Count % - Percentage Number of insuccesses of and Outbound Voice Campaign
In contact	# - Count % - Percentage Number of active Voice Contacts lauched by Campagin
Rescheduled	# - Count % - Percentage Number of resheduled Voice Contacts lauched by Campagin
To contact	# - Count % - Percentage Number of Voice Contacts still waiting to be processed lauched by Campagin
Transferred to skill	# - Count % - Percentage Number of times a Outbound Voice Campaign was transfered to the Contact Center

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