Rules
Last updated 19 minutes ago
List of fields that you can use to define rules in listing and aggregation panels of data source Outbound Campaigns Voice.
The following tables list the fields of Outbound Campaigns Voice data source that you can use in rules, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Campaign Info
| Name | Description |
|---|---|
| Campaign creation date | Date of creation of the campaign. |
| Channel | Name of the channel associated with the contact. One of the following:
|
| Outbound campaign | For outbound campaigns, name of the outbound voice campaign where Engagement Cloud created the contact. |
| Outbound campaign context | Motivation of the campaign. |
| Skill | Name of the skill of the operator or IVR that handled the contact. |
Contact Info
| Name | Description |
|---|---|
| Contact ID | Unique identifier of the contact. |
| Contact list | Name of the contact list that the campaign used. |
| External ID | Contact ID in other campaigns. |
| Phone | Phone number of the contact. |
| Unsubscribe date | Date when the contact unsubscribed the campaign. |
Send Info
| Name | Description |
|---|---|
| Call context | Context of the call. |
| Call skill | Skill of the operator that handled the call. |
| Credits | Number of credits attributed to the operator that handled the contact. |
| Date of contact creation | Date of creation of the contact. |
| Last status update date | Date in which the campaign updated the status of the contact. |
| Operator | Operator tha handled the contact. |
| Operator ID | Unique identifier of the operator that handled the interaction with the customer. |
| Operator tags | Tags associated to the operator that handle the interaction. |
| Sent date | Date in which the SMS was sent. |
| Status | Status. |
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