Listing Panel

Last updated 19 minutes ago

List of fields that represent data source Outbound Campaigns Voice.

These are offsite campaigns that you create using CoreMedia Digital Experience Platform to make calls to your customers.

Outbound Campaigns - Voice panels list information and metrics associated with the calls that were made.

The following tables list the data fields of Outbound Campaigns Voice listing panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.

Campaign Info

Name	Description
Campaign creation date	Date of creation of the campaign.
Channel	Name of the channel associated with the contact. One of the following: Voice Video Chat Email SMS
From	Email that appears in the sent email. For example, `do-no-reply@amazing-campaign.com`.
Outbound campaign	For outbound campaigns, name of the outbound voice campaign where Engagement Cloud created the contact.
Outbound campaign context	Motivation of the campaign.
Reply to	Email address to where the receiver can reply.
Skill	Name of the skill of the operator or IVR that handled the contact.

Contact Info

Name	Description
Contact list	Name of the contact list that the campaign used.
External ID	Contact ID in other campaigns.
Name	Name of the contact.
Phone	Phone number of the contact.
Unsubscribe date	Date when the contact unsubscribed the campaign.

Send Info

Name	Description
Call context	Context of the call.
Call skill	Skill of the operator that handled the call.
Credits	Number of credits attributed to the operator that handled the contact.
Date of contact creation	Date of creation of the contact.
Last status update date	Date in which the campaign updated the status of the contact.
Operator	Operator tha handled the contact.
Operator ID	Unique identifier of the operator that handled the interaction with the customer.
Operator tags	Tags associated to the operator that handle the interaction.
Sent date	Date in which the SMS was sent.
Status	Status.

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