Rules

Last updated 19 minutes ago

List of fields that you can use to define rules in listing and aggregation panels of data source Visits.

The following tables list the fields of Visits data source that you can use in rules, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.

Contact Information

NameDescription
ChannelName of the channel associated with the contact. One of the following:
  • Voice
  • Video
  • Chat
  • Email
  • SMS
Exit pageURL of the last page that the customer browsed.
Segment IDsIdentifiers of the segments associated to the visitor. For example, A1B345C6DEFGH789I0JK
Segment IDs (transformed)TBD
SegmentsName of the segments associated to the visitor. For example, January Promo.
Simplified URLSimplified URL of the page that the visitor viewed. For example, https://documentation.coremedia.com/engagement-cloud/analytics.
Simplified referrerSimplified URL that contains the link to the page that the visitor viewed. For example, https://documentation.coremedia.com/engagement-cloud/analytics.
Start pageURL of the page where the visitor start navigating the website. For example, http://documentation.coremedia.com.
URL addressURL address that the customer visited to reach the contact center.

No Group

NameDescription
Page TitleTBD

Visit

NameDescription
Content IDUnique identifier, received from Content Studio,of the content that the page showed.
Content TypeType of the content that the page showed.
Content localeTBD
CoreMedia PreviewTBD
CoreMedia Site IDTBD
Page DescriptionTBD
Page KeywordsTBD
Profile NameName of the visitor profile.
Time on pageTBD
Traffic SourceTBD

Visitors Information

NameDescription
BrowserBrowser that the using is using. For example, Chrome Android.
Browser resolutionGraphical resolution of the browser in pixels. For example, 1536x864.
CountryCountry of the customer. For example, Portugal.
Device familyBrand family of the device that the customer used to access the website. For example, Galaxy A12, IPhone, or Macintosh.
Device modelModel of the device that the customer used to access the website. For example, SM-A125f, Iphone 11, or MacBook Pro
Device operating systemoperating system of the device that the customer used to access the website. For example, Android, Windows, or IPhone Osx.
Device typeType of device. One of the following:
  • Smartphone
  • Tablet
  • Desktop
  • Console
Device vendorVendor of the device that the customer used to access the website. For example, Samsung, Apple, or HP.
External campaignIf it exists, name of external campaign from which the customer requested the contact.
External campaign typeIf it exists, type of external campaign from which the customer requested the contact. For example, a Facebook campaign.
Internet providerName of the Internet provider of the customer. For example, Vodafone Portugal.
Mobile deviceOne of te following:
  • No - The visitor didn't use a mobile device to make the visit.
  • Yes - The visitor used a mobile device to make the visit.
OrganizationName of the company that provides the Internet service to the visitor. For example, Vodafone.
RegionName of the city of the customer. For example, Lisbon.
Search termsSequence of terms that the visitor used in the last search. For example, kitchen knive.
Session durationAverage time that a visitor spends in the site in each visit.
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