Aggregation Fields
Last updated 19 minutes ago
List of fields that you can use to aggregate metrics, in an aggregation panel associated to data source Voice Stats.
The following tables list the aggregation fields of Voice Stats aggregation panel, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Contact Information
| Name | Description |
|---|---|
| Skill | Name of the skill of the operator or IVR that handled the contact. |
| Team | Team of the operator that handled the interaction. |
Date
| Name | Description |
|---|---|
| Date | Date of the visit. |
| Day (DD) | Day of the visit. |
| Hour (HH) | Hour of the visit. |
| Snapshot date | Quarter of the action. |
| Week | Number of the week of visit. |
| Weekday | Name of the weekday of the visit. One of the following:
|
| Year (YYYY) | Year of the visit. |
| Year and month (YYYYMM) | Year and month of the campaign. |
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