Rules
Last updated 19 minutes ago
List of fields that you can use to define rules in listing and aggregation panels of data source Voice Stats.
The following tables list the fields of Voice Stats data source that you can use in rules, sorted by alphabetic order. Use CRTL + F in Windows or Command + F in MacOS to search inside the page.
Contact Information
| Name | Description |
|---|---|
| Skill | Name of the skill of the operator or IVR that handled the contact. |
| Team | Team of the operator that handled the interaction. |
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