Configuration: Aggregation Panel

Last updated 18 minutes ago

Description of the properties of an aggregation panel.

Table of Contents

Tab Properties
- Accordion: General
- Accordion: Advanced
Tab Rules
Tab Metrics

Tab Properties

Accordion: General

Field Description

NAME

Required - Name of the panel. For example, Contacts: percentage of success.

SOURCE OF DATA

Required - Select the panel that contains the data that you want to display.

Default value: Contacts.

One of the following:

Broadcast - Contacts
Canned Messages
Chatbot
Chatbot - Stats
Contact Center Activity
Contacts
Contacts - Attempts
Contacts - Sales
Content
Conversions
Ecommerce
Events
IVR
IVR Nodes
Leads
Onsite Campaigns
Outbound Campaigns - Actions
Outbound Campaigns - Email
Outbound Campaigns - Push
Outbound Campaigns - Push - Actions
Outbound Campaigns - SMS
Outbound Campaigns - Voice
Visitors
Visits
Voice Stats

PERIOD

Select the type of period. One of the following:

Use dashboard period - Uses the same time period as the one defined in the dashboard that contains the panel that you are configuring.
Configure specific period - Allows the configuration of a time period different from the one defined in the dashboard. Click in This Month to select a different period.

One of the following:
- Last Hour
- Last 24 Hours
- Today
- Yesterday
- Current week
- Last Week
- Last 7 Days
- Last 30 Days
- This Month
- Last Month
- Last Three Months
- Custom

Accordion: Advanced

Field Description

REFRESH RATE

Select the time interval between refreshes of the data in the panel.

One of the following:

Never - The panel never refreshes the data.
5 minutes - The panel refreshes the data every five minutes.
10 minutes - The panel refreshes the data every ten minutes.

DETAILS

One of the following:

No: Doesn’t show metrics below the graphics.
Yes: Shows metrics below the graphics.

TABLE

One of the following:

No: Doesn’t show the table when the user opens the panel.
Yes: Shows the table when the user creates or opens the panel.

ENTRIES PER PAGE

If TABLE = Yes, select the number of rows that the panel should display in the table. One of the following: 5, 10, 25, 30, 50, 100.

GRAPH

One of the following:

No: Does not show graphs when the user opens the panel.
Yes: Shows graphs when the user opens the panel.

PREDEFINED GRAPH

If GRAPH = Yes, select the type of graphic that should appear by default when the user opens the panel. One of the following:

Default
Horizontal bars
Horizontal bars stacked
Vertical Bars
Vertical bars stacked
Donut
Line
Line area

ENTRIES PER GRAPH

If GRAPH = Yes, select the number of rows that the panel should display in the table. One of the following: 5, 10, 15.

SHOW SINGLE SCALE

If GRAPH = Yes, one of the following:

No: Shows multiple scales in the graph.
Yes: Shows a single scale in the graph.

Tab Rules

Button

Description

Add condition

Click to add a new condition to the rule.

Add group

Click to add a group of conditions.
Groups work as parenthesis in a mathematical expression. Contact Center and Analytics Studio (CCAS), first evaluates conditions inside the group and then combines the result with other conditions outside the group.

Tab Metrics

Icons

Description

columns-sort

Click to sort the panel by this column. After clicking, the icon changes color.

columns-personalize

Click to personalize the column. You can change the character color, make column characters bold, italic, and underlined.

columns-hide

Click to hide the column. For example, click the icon to hide the column to take a print screen and, then, click again to make the column visible for you daily operations.

columns-delete

Click to remove the column from the tab Columns and from the panel after clicking button Save and Close.

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