Configuration: Listing Panel

Last updated 18 minutes ago

Description of the properties of a listing panel.

Table of Contents

Tab Properties
- Accordion: General
- Accordion: Advanced
Tab Rules
Tab Fields

Tab Properties

Accordion: General

Field Description

NAME

Required - Name of the panel. For example, Contacts.

SOURCE OF DATA

Required - Select the panel that contains the data that you want to display.

Default value: Contacts.

One of the following:

Broadcast - Contacts
Contacts
Contacts - Attempts
Ecommerce
Events
IVR
Leads
Outbound Campaigns - Actions
Outbound Campaigns - Email
Outbound Campaigns - Push
Outbound Campaigns - Push - Actions
Outbound Campaigns - SMS
Outbound Campaigns - Voice
Visitors

PERIOD

Select the type of period. One of the following:

Use dashboard period - Uses the same time period as the one defined in the dashboard that contains the panel that you are configuring.
Configure specific period - Allows the configuration of a time period different from the one defined in the dashboard. Click in This Month to select a different period.

One of the following:
- Last Hour
- Last 24 Hours
- Today
- Yesterday
- Current week
- Last Week
- Last 7 Days
- Last 30 Days
- This Month
- Last Month
- Last Three Months
- Custom

Accordion: Advanced

Field

Description

REFRESH RATE

Select the time interval between refreshes of the data in the panel.

One of the following:

Never - The panel never refreshes the data.
5 minutes - The panel refreshes the data every five minutes.
10 minutes - The panel refreshes the data every ten minutes.

ENTRIES PER PAGE

Select the number of rows that the panel should display. One of the following: 5, 10, 25, 30, 50, 100.

Tab Rules

Button

Description

Add condition

Click to add a new condition to the rule.

Add group

Click to add a group of conditions.
Groups work as parenthesis in a mathematical expression. Contact Center and Analytics Studio (CCAS), first evaluates conditions inside the group and then combines the result with other conditions outside the group.

Tab Fields

Icons

Description

columns-sort

Click to sort the panel by this column. After clicking, the icon changes color.

columns-personalize

Click to personalize the column. You can change the character color, make column characters bold, italic, and underlined.

columns-hide

Click to hide the column. For example, click the icon to hide the column to take a print screen and, then, click again to make the column visible for you daily operations.

columns-delete

Click to remove the column from the tab Columns and from the panel after clicking button Save and Close.

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