Downloading Data from a Panel
Last updated 18 minutes ago
Download data from a panel to a file.
Table of Contents
Learn how to download the data that you are visualizing in a panel to a CSV, XLS, XLSX, or ODS file.
Prerequisites
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Have a user with permissions to use CCAS.
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Have created, at least, one panel in a dashboard.
Steps
1. Select download format
Select an already created panel.
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In top right corner of a dashboard, click ….
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In the dropdown menu, select the format of the file to which you want to download the panel data. For example,
CSV.
Result
Contact Center and Analytics Studio notifies you that it is preparing the file to download.
Go to the download folder of your browser and open the file.
"Status per contact type";"Contact type";"Contact subtype";"Contact status";"Sub status";"Date and time of contact";"Contact total duration";"Waiting time in queue";Team;Skill;Operator;"Operator ID";"Device vendor";"Device model";Browser;Country;Region;"Internet provider";Credits;"Classification status";"Wrapup code";"Has conversion?" "Phone contact (Successful contact (Video2Call))";0;Video2Call;"Successful contact";;"2025-03-12 12:02:59";00:00:59;00:00:03;"CoreMedia [Demo]";"CoreMedia [Demo] - V2Call (motors)";"flavio filoni";op_flaviofiloni;Apple;Iphone;"Mobile safari";"IT | Italy";Emilia-Romagna;"telecom italia business";1;"Not Classified";-;No "Phone contact (Successful contact (Video2Call))";0;Video2Call;"Successful contact";;"2025-03-12 11:54:01";00:01:31;00:00:01;"CoreMedia [Demo]";"CoreMedia [Demo] - V2Call (motors)";"flavio filoni";op_flaviofiloni;Apple;Macintosh;Chrome;"IT | Italy";Emilia-Romagna;"telecom italia business";1;"Not Classified";-;No "Phone contact (Successful contact (Video2Call))";0;Video2Call;"Successful contact";;"2025-03-12 11:51:18";00:01:30;00:00:36;"CoreMedia [Demo]";"CoreMedia [Demo] - V2Call (motors)";"flavio filoni";op_flaviofiloni;Apple;Iphone;"Mobile safari";"IT | Italy";Emilia-Romagna;"telecom italia business";1;"Not Classified";-;No "Form (Successful contact)";4;;"Successful contact";;"2025-03-12 10:38:43";;;"CoreMedia [Demo]";"Form [Demo]";;;Apple;Macintosh;Chrome;"PT | Portugal";Lisboa;"vodafone portugal";0;"Not Classified";-;No "Phone contact (Successful contact)";0;Click2Call;"Successful contact";;"2025-03-11 10:46:49";00:01:56;00:00:04;"CoreMedia [Demo]";"CoreMedia [Demo] - C2C (recharge**b2c)";"flavio filoni";op**flaviofiloni;Apple;Macintosh;Chrome;"IT | Italy";Lombardia;fastweb;1;"Classified by Operator";"Post-sale support";No "Chat contact (Unsuccessful contact (Unsuccess))";1;"Live chat";"Unsuccessful contact";Normal;"2025-03-10 14:35:10";;00:00:20;"CoreMedia [Demo]";"CoreMedia [Demo] - Chat (motors)";;;Apple;Macintosh;Chrome;"SE | Sweden";"Skane lan";telia;0;"Not Classified";-;No "Chat contact (Unsuccessful contact (Unsuccess))";1;"Live chat";"Unsuccessful contact";Normal;"2025-03-04 14:40:30";;00:00:03;"CoreMedia [Demo]";"CoreMedia [Demo] - Chat (motors)";;;Apple;Macintosh;Chrome;"NL | Netherlands";Noord-Holland;vattenfall;0;"Not Classified";-;No
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