Editing a User
Edit users to update information, change groups, change teams, or reset the password.
Prerequisites
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Have a user with:
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Permissions to use the Contact Center and Analytics Studio (CCAS).
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Group
ManagerorSupervisor.
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Have the user logged in to the CCAS.
Steps
1. Open app Teams
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In the bottom left corner of CCAS desktop, click icon App (
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Scroll down until you find section Management.
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Select Teams to open app Teams.
2. Open the user
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In the top left corner of app Teams, click Show Teams
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From the dropdown menu, select SHOW USERS.
The grid of users appears.
3. Edit the user
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Locate the card of the user in the user grid. You can use the search box on the top right corner.
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Do one of the following:
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In the top right corner of the user card, click … and select EDIT from the dropdown menu.
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Click on the user card to open the user.
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Change the necessary fields.
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In the top right corner, click button Save.
You cannot change the USER IDENTIFIER. If you need to change the USER IDENTIFIER, delete the user and create a new one.
Reference: Users.
Result
After selecting Save, CCAS saves the new information of the user.