Marketing Automation
Marketing automation use case for Engagement Cloud.
Journeys · CDP · Digital Ads Integration · Omnichannel Campaign Orchestration
When to use this
Organizations where digital and assisted sales channels (online shop, contact center, telesales) operate independently, creating a fragmented customer view and inconsistent journeys. The right solution when companies want to orchestrate the full acquisition funnel — from first digital touchpoint to final conversion — in a single, data-driven platform.
Marketing Automation · Email Marketing · Customer Journey Management · Analytics
When to use this
Financial services companies or any subscription-based business that wants to grow its customer base through smarter, more timely engagement — rather than higher media spend. Especially effective when teams do not yet use behavioral signals from digital channels to trigger relevant outreach, or when they miss upsell and cross-sell opportunities because they lack automated journey logic.
Digital Ads Integration · Analytics & Attribution · Omnichannel Campaign Orchestration
When to use this
Any business that invests heavily in digital advertising but cannot accurately measure its true ROI because part of the conversion happens offline — via phone, in-store, or through a contact center. Critical when marketers rely on incomplete attribution, which leads to wasted budget and suboptimal audience targeting.