Form2Lead App
Field list of the performance tab in the Form2Lead application.
Breadcrumb
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Studio: Contact Center and Analytics Studio (CCAS)
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> Contact Center > Form2Lead
| Filter | Description |
|---|---|
|
Filters the table by operator or by skill. |
|
Filters the table by team. |
|
Filters the table by skill. |
Operator Table
| Column | Description |
|---|---|
Name of the operator. |
|
Contacts received |
Number of contacts that the operator received. |
Classified contacts |
Number of contacts classified by the operator. |
Sales |
Number of contacts resulting in sales. |
RGUs |
Number of revenue-generating units. |
Skill Table
| Column | Description |
|---|---|
Skill |
Name of the skill. |
Contacts received |
Number of contacts received for the skill. |
Classified contacts |
Number of contacts classified for the skill. |
Sales |
Number of contacts resulting in sales. |
RGUs |
Number of revenue-generating units. |