Call App
The Call App of Contact Center and Analytics Studio allows you to monitor active operators in your Contact Center.
What you will learn
After reading the Call App documentation, you will be able to:
- Monitor active operators in your Contact Center.
- Manage operator status.
- Configure Call App settings.
Target audience
Contact Center supervisors and administrators can use the Call App documentation to effectively monitor and manage their operators.
How it works
You can find Call App in Contact Center and Analytics Studio > 
> Contact Center > Call
Call App shows a list of active operators in your Contact Center along with their current status, such as available, on a call, or offline. You can also view additional details like call duration and queue information.
Chat App
The Chat App of Contact Center and Analytics Studio allows you to monitor active operators in your Contact Center.
What you will learn
After reading the Chat App documentation, you will be able to:
- Monitor active operators in your Contact Center.
- Manage operator status.
- Configure Chat App settings.
Target audience
Contact Center supervisors and administrators can use the Chat App documentation to effectively monitor and manage their operators handling chats.
How it works
You can find Chat App in Contact Center and Analytics Studio > > Contact Center > Chat
Chat App shows a list of active operators in your Contact Center along with their current status, such as available or busy. You can also view additional details like chat duration, number of chats in progress, classification, etc.
Form2Lead App
The Form2Lead App of Contact Center and Analytics Studio allows you to monitor active operators in your Contact Center.
What you will learn
After reading the Form2Lead App documentation, you will be able to:
- Monitor active operators in your Contact Center.
- Manage operator status.
- Configure Form2Lead App settings.
Target audience
Contact Center supervisors and administrators can use the Form2Lead App documentation to effectively monitor and manage operators handling contacts in the context of a lead.
How it works
You can find Form2Lead App in Contact Center and Analytics Studio > > Contact Center > Form2Lead
Form2Lead App shows, for each operator, the number of contacts and the number of conversions.
Related links
Call App Reference4 articles
Screens, and forms reference with detailed information about all the fields of Call App.