Call Window

Last updated 18 minutes ago

Field list of the settings tab in the Call window.

Table of Contents

Breadcrumb

Column Description

RING TIME IN DESTINATION

Specify the maximum time (in seconds) before a call on the operator’s device goes unanswered. For example, 30 seconds.

CONTACT ORDER

Select the order for contact attempts. One of the following:

CONTACT ATTEMPTS MODE

Select how contact attempts are made. One of the following:

Fixed intervals: Contact attempts follow the order defined in the contact list.
Specific intervals: Contact attempts occur at specific intervals.
Workflow: Contact attempts follow the rules of a workflow.

RING TIME (CLIENT)

Specify the maximum time (in seconds) before a call on the client side goes unanswered. For example, 30 seconds.

ALLOW MULTIPLE CREDITS BY CONTACT

Select whether to allow multiple credits for the same contact. One of the following:

ACCEPT CONTACTS AFTER FINISHING CREDITS

Select whether to accept new contacts after credits are exhausted. One of the following:

MAXIMUM CONTACT LIMIT AFTER FINISH

Specify the maximum number of contacts to accept after exhausting assigned credits. For example, 10 contacts.

Column

Description

WORKING HOURS

Specify the days and times when the contact center is open. For example, Monday to Friday, from 9:00 to 22:00.

EXCEPTIONS FOR WORKING HOURS

Specify exceptions to the working hours, such as holidays or special events. For example, 25 of December and 1 of January.

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