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Contact Center Number: Select this option if you are configuring a contact center with CTI. -
Cloud Contact Center: Select this option if you are configuring a a contact center in the cloud.
Skill Types
Last updated 18 minutes ago
Description of skill type fields.
Table of Contents
Voice Skill Type
Breadcrumbs
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Studio: Contact Center and Analytics Studio
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> Management > Teams > [Select Team] > Tab Skill Types > Accordion
Voice
Before changing the voice skill type, activate the Voice skill type on the top right corner.
Fields
| Field | Description |
|---|---|
CONNECTION TYPE |
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ANSWERING MODE |
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ANSWERING STRATEGY |
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PERMISSION FOR INBOUND VIA MOBILE |
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ACTIVATE VOICEMAIL DETECTION |
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DETECTION RESULTS OPTIONS |
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OPERATOR CAN HANGUP CALLS |
|
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