Lists the fields in Teams App.
Studio: Contact Center and Analytics Studio
> Management > Teams > [Select Team] > Configuration tab
| Field | Description |
|---|---|
NAME |
Name of the team. For example, |
DEFAULT OPERATOR STATUS |
The default status assigned to operators when they log in.
|
OPERATOR CAN SET STATUS |
Whether operators can change their status.
|
ALLOW FILE TRANSFER |
Indicates whether operators can transfer files to customers during
interactions.
|
CHANNELS |
Channels enabled for the team. |
Lists the custom pause reasons available for the team.
| Field | Description |
|---|---|
RESOLUTION |
Defines the resolution of the video when operators broadcast messages.
|
BITRATE |
Defines the video bitrate, in kilobits per second (kbps),
for broadcast messages. For example, |
| Field | Description |
|---|---|
ASSISTED NAVIGATION |
Whether operators can help customers navigate the site. Also known as co-browsing. |
PRIVACY URL |
The privacy policy URL shown to customers when they
receive an assisted navigation request. For example,
|
ASSISTED NAVIGATION MODE |
Type of assisted navigation that operators can use.
|