Viewing Contact Analytics
Last updated 18 minutes ago
Create contact related panels to get analytics.
Table of Contents
Prerequisites
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Ensure the user has:
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Permissions to use the Contact Center and Analytics Studio (CCAS).
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Group Supervisor or Manager role.
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Log in to the CCAS.
TIP: Open the CCAS while following this how-to guide.
Steps
Creating a contact listing panel
Use contact listing panels to view the status of contacts.
Creating a contact aggregation panel
Use contact aggregation panels to view the aggregated information of your successful contacts, classified contacts, average wait by day, week, or month.
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