The attribution model informs Engagement Cloud how to distribute
credits for a conversion. For example, consider the following scenario:
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A conversion happens when the visitor checks out a shopping cart.
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The value of the shopping cart is 400€.
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The conversion period is the visitor session.
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The visitor triggers three events during the session before checking
out: when clicking on the homepage, when landing on a product page, and
when adding a product to the cart.
Select one of the following attribution models:
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Linear - Distributes the credit equally among all events triggered
during the conversion period. In the example above, each event receives
100€.
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First interaction - Gives all the credit to the first event. In the
example above, the first event receives 400€.
-
Last interaction - Gives all the credit to the last event. In the
example above, the last event receives 400€.
-
Position based - Gives 40% of the credit to the first and last event
and distributes the remaining 20% between the events in the middle. In
the example above, the first and last interactions receive 160€ each and
the other two events receive 40€ each.
You can view results of the conversion model in the Contacts and
Events panels of the Contact Center and Analytics Studio.