Custom attributes

Last updated 16 minutes ago

Custom attributes field list.

Table of Contents

Breadcrumb

  • Studio: Contact Center and Analytics Studio (CCAS)

  • apps-icon > Management > Leads > Tab Custom attributes > [Open a Custom Attribute]

  • apps-icon > Management > Leads > Tab Custom attributes > New attribute

Field Description

CUSTOM ATTRIBUTE NAME

Name of the custom attribute. Cannot contain spaces or special characters.

TITLE

UI name of the custom attribute. This is the name that appears in windows and panels.

FIELD TYPE

Type of field of the custom attribute. One of the following:

  • String: Text field.

  • Integer: Numeric integer field.

  • Decimal: Numeric field with decimal places.

  • Boolean: True or false field.

  • Date: Date field.

Active

Indicates whether the custom attribute is active and available for use.

Note: Custom attributes are limited to 9 custom fields. Custom attribute values are set and updated through the Lead API (POST /leads/:leadId/enrich).
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