Using a Segment in an Onsite Campaign
Associate segments and campigns to target your vistors and have greater engagement.
Prerequisites
Before you start:
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Have a user with:
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Permissions to use the Engagement Studio.
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Group Supervisor or Manager.
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Have a user logged in to Engagement Studio.
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Open Engagement Studio while following this how to guide.
Steps
1. Open the campaign
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Click on icon
in the left side menu of Engagement Studio. -
Select Campaigns to open the Engagement page.
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Click on a campaign name. For example, click
Kio chatbot. -
Select Segmentation to open the campaign segmentation tab.
If the campaign doesn’t have the segmentation active, slide the Active switch to activate it.
2. Associate the campaign to a segment
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Click Add condition.
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Click Select new field.
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Start writing
segmentin the search box. -
Select Visitor segment.
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Click the segment dropdown on the right of one of the following to select a segment.
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Select a segment. For example,
Desktop visitor. -
Click Save campaign.
Result
After you click Save campaign, Engagement Cloud will start showing the
chatbot only to visitors included in the Desktop visitor segment.
