Signing in with SSO

Prerequisites

Ensure the user has:

• SSO activated on their profile by a Manager.
• A company email address recognized by their organization's Identity Provider.

Steps

1. Enter your email

• Open the login page for Contact Center and Analytics Studio (v4) or Engagement Studio (v3).
• Enter your email address in the USERNAME field.
• Once your email domain is recognized, the PASSWORD field and the Sign in button are replaced by Continue with SSO.

2. Continue with your identity provider

• Click Continue with SSO. The page shows Redirecting to your identity provider....
• Complete authentication at your organization's identity provider, for example by selecting your account.

Note: Your credentials stay with your identity provider. They are never shared with CoreMedia.

Result

After successful authentication, you are redirected back to the product and signed in, with your roles already applied.

If authentication fails, a message is shown explaining the issue. For example: Authentication failed. Please try again or contact support if the issue persists.

See the SSO login error messages reference page for the full list of possible messages.

Related pages

• Single Sign-On (SSO) — overview page
• SSO login error messages — reference page