SSO login error messages
Last updated 12 minutes ago
Reference for the messages shown to a user when SSO login fails, and what causes each one.
Reference for the messages shown to a user when SSO login fails, and what causes each one.
Breadcrumbs
- Studio: Contact Center and Analytics Studio (CCAS) or Engagement Studio
- Login page
Error scenarios
| Scenario | Message shown to the user |
|---|---|
| The email entered has no Identity Provider associated with it. | No SSO configuration found for this email address. Please check your email or contact your administrator. |
| The Identity Provider is unavailable or unreachable. | The login service is temporarily unavailable. Please try again later. |
| The OIDC token fails validation (signature, issuer, or algorithm check). | Authentication failed. Please try again or contact support if the issue persists. |
| The user email is not matched to an account. | Access denied. Your account could not be found. Please contact your administrator. |
| A user with SSO enabled attempts password login instead. | Your account uses Single Sign-On. Please log in via your organization's SSO provider. |
Notes and constraints
- No raw errors, stack traces, or technical details are ever shown to the user.
- Every login failure, regardless of which message the user sees, is logged internally for support and observability purposes.
Related pages
- Single Sign-On (SSO) — overview page
- Signing in with SSO — how-to page
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