Adding Calculated Metrics to an Metric Panel
Learn how to calculate new metrics using metrics from more than one dimension.
Prerequisites
-
Have a user with permissions to use Contact Center and Analytic Studio (CCAS).
-
Have a user with permissions to manage panels.
-
Have created, at least, a dashboard and an metric panel.
Steps
1. Edit the metric panel
-
In the top right corner of the metric panel, click menu …
-
In the dropdown menu, select EDIT.
-
In window Configuration: Metric Panel, select tab Metrics.
2. Open the editor
-
In the top right corner of tab Metrics, click button Add.
-
In the dropdown menu, select CALCULATED METRIC.
-
Use the editor to compose the metric.
When you insert a metric, ensure that is from the correct dimension. -
Click button Save.
TIP:
To edit the name of the calculated metric, click Calculated Metric and write the new name.
The calculated metric appears in the list of metric in tab Metrics.
Click button Save and Close
Result
After clicking button Save and Close, you can view the calculated metric in the panel.
