10. Support

If Studio is not working as you expect it to, your first port of call should be your system administrator. This person is best placed to resolve local problems, such as may be caused by version conflicts between the programs you are using and your browser plugins, for example. In addition, your administrator can also contact CoreMedia Support and submit an error report.

If you have an account at CoreMedia, you can also contact Support directly or report your problem using the Support web page. Use the About menu (see Section 3.4, “Getting Technical Information”) to gather information about your Studio installation that you can send to the support. Support can be contacted in the following ways:

Online Support

Use our Online Support to submit a support ticket, track your submitted tickets or receive access to our forums. You can access our Online Support at:

http://support.coremedia.com

Access to online services

Partners and Support customers will need to register an account with CoreMedia in order to access the Online Support. Just send us an email and CoreMedia will send you your login details:

support@coremedia.com

If you have any other questions or comments, please contact:

CoreMedia GmbH

Ludwig-Erhard-Straße 18

20459 Hamburg

Phone: +49 .40 .32 55 87 .777 Fax: .999

Our Support employees are available to take your support call weekdays between 9 a.m. and 6 p.m.

www.coremedia.com

support@coremedia.com

Our manuals are continuously reviewed and revised in order to reflect new developments and insights gained from the day-to-day use of CoreMedia systems.

If you have comments or questions about our manuals,