Comments and Reviews

Comments and reviews are supported for any kind of editorial CMS content items, for example articles and products. It is possible to configure for a context if writing comments or reviews is enabled and if it is allowed for anonymous or registered users. A review includes 5-star ratings with title and text.

Elastic Social provides aggregations like "Most Commented" or "Top Reviewed" content in a defined time interval for a certain context.

User Profiles

User profiles can be created using a registration flow and can be managed in the CAE by the user or in the Studio plugin "User Management".

A user profile is activated by a user via a link in a registration confirmation email.

Moderation

In the moderation of Elastic Social comments, reviews and user profiles can be edited, approved or rejected. In case of rejecting, a preconfigured template-based email can be sent directly or be modified by the moderator before sending it. A prioritization for comments, reviews or user profiles can be set. For all items that have to be moderated, premoderation, post-moderation or no moderation can be configured.

Ratings

Rating is supported for any kind of editorial CMS content item, like articles. Ratings are provided via a five star model. Elastic Social calculates average ratings for the star rating model and aggregates "Top Rated" and "Most Rated" content items per channel for a certain time span and context for a channel.

Registration

A user can register by creating a community user from scratch.

Authentication

The authentication is handled by Elastic Social.

Password Reset

Password reset is available for registered users who authenticate directly with Elastic Social.

User Management

The Elastic Social user management in Studio includes a search for community users. The user management allows editing, searching, approving, blocking, ignoring and deleting users, as well as resending registration confirmation emails.

All Contributions

In the All Contributions section in Studio a list of all comments and reviews can be displayed. The list can be filtered by user, type, status or search term. Selected comments/reviews can then be edited, remoderated and marked for later editorial use.

Display custom information in Studio

Custom information about users, comments or reviews can easily be integrated into the Studio moderation and user management via extension points.

Emails

An email for a specific event can be sent by implementing the corresponding listener. Email templates can be created and edited in Studio.