If the Studio is not working as you expect it to, your first port of call should be your system administrator. This person is best placed to resolve local problems, such as may be caused by version conflicts between the programs you are using and your browser plugins, for example. In addition, your administrator can also contact CoreMedia Support and submit an error report.
If you have an account at CoreMedia, you can also contact Support directly or report your problem using the Support web page. Use the menu (see Section 3.3, “Getting Technical Information”) to gather information about your Studio installation that you can send to the support. Support can be contacted in the following ways:
Online Support
Use our Online Support to submit a support ticket, track your submitted tickets or receive access to our forums. You can access our Online Support at:
Access to online services
Partners and Support customers will need to register an account with CoreMedia in order to access the Online Support. Just send us an email and CoreMedia will send you your login details:
If you have any other questions or comments, please contact:
CoreMedia AG
Ludwig-Erhard-Straße 18
20459 Hamburg
Phone: +49 .40 .32 55 87 .777 Fax: .999
Our Support employees are available to take your support call weekdays between 9 a.m. and 6 p.m.
Our manuals are continuously reviewed and revised in order to reflect new developments and insights gained from the day-to-day use of CoreMedia systems.
If you have comments or questions about our manuals,
please email your inquiry to documentation@coremedia.com
or fax it to 040-325587 999.
 |  | |
 |