Solution Overview for Business Users / Version 2506.0
Table Of ContentsCoreMedia Exports App allows our clients to obtain information about their business easily and intuitively, either sporadically or periodically. At this moment customer only can export data from byside analytics engine. Export audios and contact transcripts will be available soon.
The exports app allows you to:
List all performed exports
Set a schedule for the export process (one time, every hour, daily, … and custom)
Specify the destination for the exported information (email, sftp or CoreMedia notification)
Define the information to be exported
Name and format (CSV, ODS, XLS and XLSX) of the file that will be exported
Type of data (list values or aggregation values)
Data source (contacts, IVRs, visitors, campaigns, leads, …)
Specific rules to filter information (fields change according to data source choose)
Data (columns or metrics)
Period (today, yesterday, current week, last week, last 7 days, … and custom)
Track what has been exported and what is planned for export
Analyze the results of the export
